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Venue rating

4.7

63 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Alexander House Hotel & Utopia Spa at Alexander House Hotel
Alexander House Hotel & Utopia Spa at Alexander House Hotel
East Street,
Turners Hill, East Grinstead, West Sussex, RH10 4QD
United Kingdom

Hotel Spa

Alexander House Hotel & Utopia Spa at Alexander House Hotel
East Street,
Turners Hill, East Grinstead, West Sussex, RH10 4QD
United Kingdom

Opening hours

Mon - Fri 8:00 am - 8:00 pm
Sat 8:00 am - 5:30 pm
Sun 8:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Alexander House Hotel & Utopia Spa at Alexander House Hotel part of Alexander Hotels   Off-peak
This venue offers discounts on off-peak appointments.

Alexander House and Utopia Spa is set in 120 acres of private gardens and parkland. You arrive at Utopia Spa through a Gothic corridor with marble, granite and the sound of trickling water. The atmosphere is relaxed and spacious but welcoming and friendly. There are areas to be active and areas to be quiet and enjoy the tranquility.

The subterranean setting of the pools with their stone columns and domed ceilings are truly what a spa is all about - water and relaxation. Water treatments abound in the three pools with their unique features all waiting to be discovered or pamper yourself and relax in our changing suites, each with its own steam room, sauna and monsoon showers.

Treatments are extensive and many unique to Utopia. Two persons treatment suites are available as well as a dedicated pedicure, manicure and hairdressing studio.

Relaxation is at the heart of your spa experience, our relaxation room open onto the veranda and grand ballustrated staircase down to the tranquil Spa Garden. Here our hot spa pool bubbles away and loungers invite you to linger - this is true relaxation.

Unique Spa Bedrooms and Suites are situated above Utopia with direct access for guests on one of our Spa Escapes. Our exciting brasserie "Reflections" served delicious food, overlooking "Flames Courtyard", our open air terrace with its log fire pit - another great place to relax. And our 3 AA Rosette Fine Dining Restaurant AG's is ideal for foodies wanted to celebrate a special occasion!

Please note Spa Access and Use is restricted to over 18's only.

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Services

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Comments

Reviews (written by customers after their visit)

4.7

Chain rating

Based on 63 reviews

5 stars 46
4 stars 12
3 stars 3
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Hydrotherapy (10)
  • Steam and Sauna Therapy (14)
  • Face
  • Facials (6)
  • Fitness
  • Swimming (19)
  • Hair
  • Haircuts and Hairdressing (8)
  • Massage
  • Aromatherapy Massage (1)
  • Indian Head Massage (3)
  • Therapeutic Massage (5)
  • Nails
  • Manicure (1)
  • Pedicure (1)
  • Yoga & Pilates
  • Yoga (1)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 3 days ago
I went for a One Night 'It's Got To Be Spa' Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 5 days ago
I went for a One Night Dinner, Bed and Breakfast Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 1 week ago
All round, a fantastic experience. The only downside was having to wait three quarters of an hour between starter and main course at dinner, and lack of tables at breakfast. Chances are we were just unlucky on our visit. Food was superb though. Worth bearing in mind that there's a rather hefty service charge added to everything, including drink, which can really bump up the cost of the stay.

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Verified review Visited February 2015
Posted 1 week ago
We have always had a good experience at this spa but this time it was quite chaotic and frustrating. There were so many people around that we could not even find a chair to leave our robe on; both the men's and women's changing rooms run out of towels more than once. We had to wait for them to be replaced before we could dry off and go in for the Afternoon Tea. Nobody told us that the Afternoon Tea was in a different place to where lunch is served (and we have always been in the past) and that you have to be properly dressed for it (so no robe, shorts or gym gear allowed). As a consequence, first we hang around the empty restaurant until eventually we could find somebody who could speak to us to tell us we were in the wrong place and then we were moved to a "naughty" corner on our own because we were not properly dressed. I was kept waiting 20 minutes for my massage and some more when I was trying to queue at reception to find out whether they had forgotten about me. It was really crowded and the staff did not look as concerned and helpful as usual. I hope they don't lose it by becoming too greedy and booking too many people in at the same time, because it is otherwise a lovely place.

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Verified review Visited February 2015
Posted 1 week ago
I went for a One Night Sunday Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 2 weeks ago
I went for a Two Night Dinner, Bed and Breakfast Spa Break and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 1 month ago
I love this venue, super clean and luxurious without being pretentious. Staff are welcoming. I attended on a Tuesday so nice and quiet which is my personal preference. Felicity was on time, friendly and helpful and I was really happy with my haircut.

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Verified review Visited January 2015
Posted 1 month ago
I went for a One Night Sunday Spa Break and have awarded it 5 stars.

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Verified review Visited December 2014
Posted 1 month ago
We felt completely pampered and re-energised by our stay. The welcome and tour was excellent; the bed linen luxurious; the food was delicious; we had exceptionally good massages and found all the Spa facilities to be as good as we had been led to believe they would be.

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Verified review Visited December 2014
Posted 2 months ago
I went for a One Night Dinner, Bed and Breakfast Break and have awarded it 5 stars.

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Verified review Visited December 2014
Posted 2 months ago
I went for a One Night Sooo Sanctuary Spa Break and have awarded it 5 stars.

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Verified review Visited December 2014
Posted 2 months ago
I love this venue, especially on a quiet midweek day. The salon was pristine and felicity was lovely. She was friendly, quick and confident. I will return.

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Verified review Visited November 2014
Posted 3 months ago
I went for a Afternoon Spa Day and have awarded it 5 stars.

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Verified review Visited October 2014
Posted 3 months ago
End of Oct 2014-
My Boyfriend and I celebrate our birthdays on the 27/28th Oct so I figured this would be fitting.

I had a great experience from start to finish. I booked an overnight stay (Celebration package) for us both to enjoy.
Booking was relatively easy. I did call the hotel to make final confirmations and asked any questions I had. Gwen, the lady I spoke to was very helpful, she adjusted my itinerary for me and offered to call me back with more information.

The location was lovely. I would suggest that if you are not driving to the venue to take a cab ( around £13 from Three Bridges Station) there is a cab station near by.

Upon arrival staff offered to carry our bags etc... and were very friendly and welcoming.

Our room was quite compact but clean and tidy nonetheless.

The Spa facilities were also very clean. Staff friendly. I expected more but my BF had a wonderful time relaxing in the outdoor hot tub!

We were told that that the AG's restaurant was fine dining and was under the impression that we needed to dress up, which we did. But unfortunately, although our food was marvelous (We had the Beef Wellington), we anticipated AG's to be a little more than what seemed to just be an extra room in the hotel converted into a restaurant. It was very quiet with just 2 other couples, which is fine. Our waiter was very informative about the canopies etc.. But after a while we found the restaurant staff to be a little over zealous.

We absolutely loved our massages the following day. The best we've ever had! Although we didn't get to use the other facilities such as the gym & champagne lounge, overall we had a lovely relaxing time.

Perfect for our birthday celebration together. The venue was fantastic and the ambience Spot on. Value for money- Good. I suggest you bring extra money as you may require/order more than what is in your package (We went over by only £4- pretty good methinks!)

We'd love to visit again & our only wish now is that we had booked for 2 nights!

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Verified review Visited October 2014
Posted 3 months ago
I went for a One Night Dinner, Bed and Breakfast Break and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 4 months ago
I had a Hair Salon and have awarded it 3 stars.

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Verified review Visited September 2014
Posted 4 months ago
Whole experience was really good, although I was only have a cut and blow dry just walking into Alexander House Hotel, made it all the more special. Stunning location to have a hair cut and the service was excellent. Very pleased with the cut too, she did exactly what I asked her for.

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Verified review Visited September 2014
Posted 5 months ago
A first class experience, a beautiful hotel, friendly attentive staff. The spa facilities are fantastic and the quality of treatments were excellent. AG's restaurant is intimate and the food and service were superb. We would recommend this to anyone who wants a luxury romantic break.

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Verified review Visited September 2014
Posted 5 months ago
I went for a One Night Sunday Spa Break and have awarded it 5 stars.

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Verified review Visited July 2014
Posted 6 months ago
Yet another amazing experience at Alexander. The indian head massage is heavenly, the place is pure pleasure with staff to match with their professionalism, warmth and courteousness.

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