Normally I have a great experience and I am not a complainer. I felt my nails and skin were roughly treated and they have been sore for a few days. I did have one very damaged nail and this was very painful to get worked over. I did expect that but my other fingers are sore too. I booked in for acrylics and they are so short they look like shellac on natural nails. I should have said something but at this point I just wanted to leave as my fingers were hurting.