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Venue rating

4.9

214 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Treatments at Bank
Treatments at Bank
St Clements House,
27 Clements Lane, London, EC4N 7AE,
United Kingdom

Wellness Centre

Treatments at Bank
St Clements House,
27 Clements Lane, London, EC4N 7AE,
United Kingdom

Opening hours

Mon - Fri 8:00am - 8:00pm
Sat - Sun 10:00am - 6:00pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

Treatments at Bank part of Hypoxi Studios

Treatments at Bank: We are handily located in the Square Mile, on the exclusive lower floor at No.27 Clements Lane, between Lombard Street and King William Street close to Bank/Monument tube station.

We offer high tech, high end and top of the line treatments to give our guests the best possible experience, open 8am-8pm weekdays and also at weekends.

We work with exclusive brands; HYPOXI the natural and sustainable way to achieve fast weight loss in as little as 4 weeks. 3D Lipo the new dimension in non-surgical fat removal, cellulite treatment and skin tightening for face and body.

We also offer an exceptional IPL Hair Removal service; our therapists have all had several years of experience, our prices are competitive and our results speak for themselves.

Our Massage Service comes highly recommended, available long hours, 7 days a week.

In addition we have highly skilled beauty therapists who will give you the best Brazilian hot wax, thread and shape your eyebrows, and we have 2 nail stations and a pedicure chair; we specialize in Gel nails working with Artistic, OPI and Essie. They are also expert facialists so do pop in for a consultation.

Our Anti Aging Clinic with Dr Goodchild has been a huge success, so if you are looking for Muscle Relaxant Injections, Dermal Fillers or Dermaroller then please does enquire.

Terms and Conditions:

We are a friendly venue, and aim to delight our guests with great customer service, competitive pricing and highly professional therapists carrying out effective treatments.

Our cancellation policy (which varies by service, so please check at point of purchase) is non negotiable, we reserve the right to not service latecomers or we may cut short your treatment time in order for us to be on time for our next guest. Our appointments come with handy reminders, so please ensure that we have your best email and telephone number.

We practice Equal Opportunities in the workplace, and our Massage Therapists are hired on skill alone, they are a mix of males and females, so if you have a religious reason do let us know at time of booking.

We are based on the exclusive lower floor; therefore we do not have a shop front. The Reception Desk for the building is open during office hours, at all other times please phone 0207 283 7070 and a member of our team will give you access to the building. Holly Gibson is the day to day Manger who is at hand to ensure that all treatments are of a high standard, and we look forward to meeting you.

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Comments

Reviews are written by our customers after their visit.

4.9

Chain rating

Based on 214 reviews

5 stars 114
4 stars 68
3 stars 21
2 stars 7
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Arasys Toning and Inch Loss Treatment (1)
  • Cellulite Treatments (11)
  • Weight Loss Treatments (15)
  • Counselling & Holistic
  • Nutritional Advice & Treatments (1)
  • Fitness
  • Body Sculpting (9)
  • Hypoxi Therapy (32)
  • Personal Training (1)
  • Power Plate (5)
  • Hair removal
  • Brazilian Waxing (23)
  • Hollywood Waxing (35)
  • Intense Pulsed Light Therapy (IPL) (15)
  • Male Waxing (1)
  • Waxing (13)
  • Massage
  • Deep Tissue Massage (48)
  • Swedish Massage (8)
  • Therapeutic Massage (3)
  • Nails
  • Gel Nails (10)
  • Manicure (1)
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Have you been here? Write a review
Visited March 2014
Posted 12 hours ago
I had a 3 Sessions IPL Hair Removal Full Back, nr Bank and have awarded it 5 stars.

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Visited April 2014
Posted 2 days ago
Clean and friendly environment. Made me feel at ease for my first waxing session. Have recommended friends to go there.

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Visited February 2014
Posted 2 days ago
The ambiance was nice. The staff were very friendly and kind. The therapist did a good job with the massage, but I think could have been a bit more firm in my back area. Overall quite satisfied though

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Visited March 2014
Posted 2 days ago
Venue took a bit of searching as little external signage. Very welcoming. Therapist was calming and reassuring for first timer. Treatment was explained and options outlined. Good overall experience. I will be returning.

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Visited March 2014
Posted 3 days ago
Finding the venue was not as hard as some present it to be. The salon is in the basement of the building but is actually quite nice and well decorated. I was lucky that I was the only customer at that time so just enjoyed my gel manicure in a nice silence. The manicurist was also very polite and friendly. She informed me of the offers and services and I didn't feel like she was pushing me into buying anything - which is very often the case - and i did end up buying more services. She was very fast with the manicure (20 minutes) but she did do a good job and the equipment she used is high quality so I was happy with the service. Will go back again.

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Visited March 2014
Posted 3 days ago
Great little venue, really convenient if you work in The City. I was very happy with the treatment and I benefited of the promotion for new customers but they offer you the possibility of buying 3 sessions together and it works out very cheap! I would highly recommend this place for any Waxing treatment :)

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Visited March 2014
Posted 4 days ago
Firstly, there was no mention beforehand that it would cost me extra to have my shellac polish taken off my nails. Presumably, most of the customers they have for this treatment come regularly, or at least have this treatment regularly, so is it not expected that they will have polish already on their nails? Appointments should allow time for this & not charge extra money. Or, they ought to express to their customers beforehand that it counts as an ADDITIONAL service. Had I known, I would have taken the polish off my nails before I came.

Secondly, I believe there was some confusion between myself and my nail technician. I asked if it was possible for her to provide me with French style nails with white tips. She said that she would check whether or not she had time & then asked me if there were any other colours I liked. I explained that I was specifically after French tips, to which she replied that she definitely did not have time. She had not attempted to 'check' with anyone within the time this little conversation had passed which confused me as she said she would do so. She then explained that she may have had time if she had not had to take my old polish off beforehand. This is extremely irritating as I would have taken the polish off myself had I been aware (to reiterate what is expressed above).

The confusion with the colour continues. I had chosen a very pale, whitish pink colour, however my technician told me that due to the thin quality of the paint, she would need to apply four coats of paint and that it would become very thick and more likely to chip. Of course, it seemed natural to trust her opinion so then attempted to choose another pink colour. I eventually settled on what looked like a pale pink which had a purple shimmer effect in the light. In retrospect, this is not at all a suitable colour. I am not attempting to blame them for my own poor choice, but I can't help but feel I was forced to settle for a third option, due to my technician failing to allow me my first or second. In addition, she did apply between four and five coats of the bright pink nail colour; this is a contradiction to her earlier advice that using the pale pink polish would be bad as she'd have to apply four coats which would make it likely to chip.

I have gel nail polish applied at least once a month and I have tried many different salons across London. This, I'm afraid to say, was the worst job done so far. The polish was too thick and there were one or two bumps. On some fingers, the whole nail was not completely covered in polish leaving gaps showing my natural nail. My nails were also filed to different lengths, and some were not filed to a straight edge.

Overall, I was very disappointed with my experience. I felt like it was rushed and I did not come away with the nails that I wanted. I was confused by my technician & also confused that there were four or five other staff members who did not seem busy. I felt that the customer did not come first in this instance.

However, since complaining, I have recieved a complimentary appointment, providing me with the french tips I wanted in the first instance. This was gracious of them. However, I would still not reccomend the place to my friends and I would not visit again. Mainly due to the service & the quality of the treatment.

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Posted 4 days ago
Very good deep tissue massage. I would definitely recommend to anyone. Good ambience and relaxing atmosphere. I give the treatment 5 stars.

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Visited March 2014
Posted 1 week ago
Great gel nails, friendly staff and good atmosphere. The only thing was that it is little hard to find the salon!

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Posted 1 week ago
The venue is fine for what I went for - a manicure, I think if I was looking for something more relaxing then I'd chose somewhere else as its quite noisy with the reception, treadmill and other things going on. But, the manicure was great, the lady was lovely, very friendly and chatty, I'd go back to have a manicure with her (although don't know her name!), it was very reasonable and I got an appointment on the same day so can't complain!

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Visited March 2014
Posted 1 week ago
Location: very difficult to find, there are no signs outside the building, I ended up calling the Treatment and one of their therapists came out to pick me up.

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Visited March 2014
Posted 1 week ago
Massage was very enjoyable, the deep tissue massage on my back was very effective, leaving me loose and relaxed. I would have preferred a deeper pressure on my legs but this is my fault for not bringing this up myself. Staff very friendly.

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Visited March 2014
Posted 1 week ago
I had a deep tissue massage with Joe, he was absolutely fantastic really loosen up all the knots in my shoulders. Felt extremely relaxed afterwards, one of the best massages I’ve had. Thanks Joe. Would defiantly go back.

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Visited March 2014
Posted 1 week ago
One of the best massages I have ever had, I am going back this week! Mohamed is extremely good at what he does, ensuring pressure was correct throughout and personalising the massage to my needs. Highly recommended!

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Visited March 2014
Posted 2 weeks ago
Christina did my gel nails - she is very friendly, quick and I was happy with the finish. Great value for money.

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Visited March 2014
Posted 2 weeks ago
Holly was an excellent therapist. Quick, knowledgeable and focused on her work. She also gave me advice on other forms of treatment that could potentially be less uncomfortable.

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Visited March 2014
Posted 2 weeks ago
Highly recommend Joe for the deep tissue massage, he is able to loosen all knots in your body as well as recommend stretches to help prevent muscle tiredness.

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Visited March 2014
Posted 2 weeks ago
fantastic massage!!!!!!! The staff was nice and the ambiance of the was great. The premises are clean and tidy

I really recommend this place. Location wise, it easy to to find.

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Posted 2 weeks ago
I have been to Hypoxizone twice now. The first time it was a little disconcerting trying to find it in the basement of the office block but after that everything couldn't be better! Once you know where it is it is very conveniently located and plenty of early/late appointments. The reception staff are always polite, the rooms are decorated nicely and very clean. The 2 best Brazilian waxes I've had. The staff have been professional, fast and relatively(!) painless. I will be going back for sure.

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Visited March 2014
Posted 3 weeks ago
The venue is very nice and really close to the tube station. It open on weekends which is an added bonus! The therapist was very thorough, explaining the process and what I should expect. Really pleased!

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