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Venue rating

4.3

351 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Treatments at Bank
Treatments at Bank
Lower Floor,
St Clements House, 27 Clements Lane, London, EC4N 7AE
United Kingdom

Wellness Centre

Treatments at Bank
Lower Floor,
St Clements House, 27 Clements Lane, London, EC4N 7AE
United Kingdom

Opening hours

Mon - Fri 8:00 am - 8:00 pm
Sat - Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Treatments at Bank

Handily located within the Square Mile, Treatments at Bank is a friendly, bright and smartly decorated beauty and wellness centre close to both Bank and Monument tube stations.

Providing a wide range of beauty treatments - including waxing, gel nails and eyelash extensions - as well body treatments such as HYPOXI therapy, staff aim to delight guests with great customer service, competitive pricing and highly effective treatments.

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 351 reviews

5 stars 176
4 stars 122
3 stars 35
2 stars 11
1 star 7
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Arasys Toning and Inch Loss Treatment (1)
  • Cellulite Treatments (12)
  • Weight Loss Treatments (16)
  • Counselling & Holistic
  • Nutritional Advice & Treatments (1)
  • Fitness
  • Body Sculpting (9)
  • Hypoxi Therapy (33)
  • Personal Training (1)
  • Vibration Plate Training (5)
  • Hair removal
  • Brazilian Waxing (35)
  • Hollywood Waxing (56)
  • Intense Pulsed Light Therapy (IPL) (23)
  • Male Waxing (1)
  • Threading (1)
  • Waxing (14)
  • Massage
  • Deep Tissue Massage (51)
  • Swedish Massage (9)
  • Therapeutic Massage (3)
  • Nails
  • Gel Nails (84)
  • Manicure (28)
  • Pedicure (27)
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Have you been here? Write a review
Verified review Visited April 2015
Posted 2 weeks ago
Gel nails are looking lovely and over 2 weeks later, still going strong and no chips! The therapist was lovely and took the time and care to ensure my nails were looking perfect. The treatment is always done quickly so I can pop back to work when finished :)

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Verified review Visited March 2015
Posted 1 month ago
The actual manicure was pretty bad - the technician hardly spoke to me, didn't buff my nails after removing my gels, leaving deep scratches from the file, didn't do touch my cuticles at all, applied the polish badly (uneven, with lots of bubbles and wee fibres caught up) and didn't cap my nails at any stage. However, when I called the salon, the owner was really good about it and resolved the issue to my satisfaction - she seemed as surprised as I had been by the quality of the manicure. While I can't recommend the treatment, I can recommend the owner for her professionalism.

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Verified review Visited September 2014
Posted 2 months ago
amazing service as always, i am a repeat customer for getting my nails done as they always do a fab job and last for weeks!

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Verified review Visited January 2015
Posted 2 months ago
I was thoroughly impressed with my Hollywood Wax at Treatments at Bank.
My therapist was professional, friendly and very efficient - you could tell she really loved her job.

I was in and out in 25mins, was given aftercare advice and felt like a valued customer - even though it was only my first visit.

The treatment room was very clean and spacious, no one wants to be in a small cramped room when getting a wax!

I will definitely be returning here again and would recommend for anyone in the area to try it too!

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Verified review Visited June 2014
Posted 2 months ago
Booked an appointment for waxing at 11:30am, double confirmed the time with reception over the phone. Rocked up the next day at 11:30am (after taking an early lunch break), was told by reception the appointment was booked in their system at 11:15am and since I didn't show up the therapist went on her lunch break. No other times are available until later this afternoon. I asked them why didn't anyone call me at 11:15am when there was a no show, all they could manage was a blank look. Very poor customer service, wouldn't use them again!

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Verified review Visited November 2014
Posted 4 months ago
The therapist was very friendly and willing to asnwer any questions before the threading. However, the threading itself actually hurt my skin and left kind of a small scar for a couple of days. Would go back to have manicure or another treatment thought.

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Verified review Visited November 2014
Posted 4 months ago
I had a Brazilian or Hollywood Hot Waxing and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 5 months ago
Great gel manicure that has lasted, good choice of colours, done quickly in my lunch break but quality of service wasn't sacrificed.

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Verified review Visited September 2014
Posted 6 months ago
Really pleased with my visit to treatments at Bank. I had a fantastic, lasting manicure with a lovely manicurist. Looking forward to going back.

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Verified review Visited October 2014
Posted 6 months ago
Staff were polite and friendly and the girl who did my nails did a great job. I was however, disappointed with the choice of colours as out of about 30 colours, 10 were differing shades of Grey/Silver and most of the brighter colours were unavailable. After being told that 4 of my choices were unavailable I had to opt for a different colour, I was happy with the final result/colour but they shouldn't display the colours on the wheel if they don't actually have it in stock.

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Posted 6 months ago
Great experience - really great staff and very quick. Good value for money and also very professional. Definitely coming back again!

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Verified review Visited October 2014
Posted 6 months ago
I had a Brazilian or Hollywood Hot Waxing and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 6 months ago
Really great and professional wax, Friendly staff and quickly done. Resonable price so will be returning for my next appointment!

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Verified review Visited September 2014
Posted 6 months ago
If you're after a super quick service, this is your place. However, the polish on a few of my nails was a bit bumpy, so maybe speed is not always great.

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Verified review Visited August 2014
Posted 6 months ago
You need to navigate a little to find there, but service and quality makes up for it. Nails did not chip for weeks , will definatley be going back , really happy with the product and service.

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Verified review Visited September 2014
Posted 6 months ago
Amazing prices for somewhere in the heart of the city. Very professional staff and I was really happy with my treatment, have already booked again!

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Verified review Visited September 2014
Posted 6 months ago
Great service, have recommend all my friends! It's now my third time there and they deliver every time. Highly recommended.

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Verified review Visited September 2014
Posted 6 months ago
I had a Manicure + Pedicure Gel Nails and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 6 months ago
Friendly efficient staff and great value for money. Treatment took 20 minutes, which was ideal for my lunch break. Thanks, will definitely be returning!

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Verified review Visited August 2014
Posted 6 months ago
My main issue with this venue is the fact that there are only 3 hypoxi machines and therefore its very difficult to get an appointment outside of regular working hours. There is also an issue getting an appointment on a Saturday, and there is only 1 person who works there, so to call up and ask a question/rearrange an appoinment etc is virtually impossible, as that person is already tied up with another client. One of my appointments was cancelled on the day and could not have been rearranged for almost a week; when I pointed this out to my therapist when I had my following session, I was told that essentially if I did not have my appointments at least every other day, they would not be effective. This was therefore not my fault, but due to the limited number of machines and available appointments, I effectively wasted my time and money.
My therapist also left half-way through my 6 sessions, and when the second therapist measured me at the end, I was told that my initial therapist's way of measuring was wrong and therefore my measurements could not be relied upon.
In terms of the treatment, I was told that 6 sessions (which was the deal I bought) were not enough to make a difference, so I really think that either the deals on offer should be at a reasonable number in order to see a difference or a stark warning should be made to each customer before parting with our hard-earned cash. If I could get my money back, I certainly would like that!
I feel that this was a waste of my time and as a result, cannot recommend this salon nor this treatment.

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