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Venue rating

3.7

22 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Touch and Beauty
Touch and Beauty
22 Surrey Street,
Croydon, London, CR0 1RG
United Kingdom

Salon

Touch and Beauty
22 Surrey Street,
Croydon, London, CR0 1RG
United Kingdom

Opening hours

Mon - Wed 10:00 am - 6:00 pm
Thur - Fri 10:00 am - 7:00 pm
Sat 9:30 am - 6:00 pm
Sun 11:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Touch and Beauty

Touch and Beauty is a hair and beauty salon in Croydon, London.

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Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 22 reviews

5 stars 5
4 stars 8
3 stars 6
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (5)
  • Hair
  • Blow Dry (10)
  • Hair Colouring and Highlights Treatments (2)
  • Hair Conditioning and Scalp Treatments (5)
  • Hair Consulting (4)
  • Haircuts and Hairdressing (10)
  • Straighteners (3)
  • Hair removal
  • Waxing (6)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (3)
  • Therapeutic Massage (2)
  • Nails
  • Foot Scrub (1)
  • Gel Nails (3)
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Have you been here? Write a review
Verified review Visited October 2014
Posted 4 months ago
I had a Hollywood Waxing and have awarded it 5 stars.

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Verified review Visited September 2014
Posted 5 months ago
I booked a full body massage plus facial and I must say that I was expecting more and better. The staff was friendly but I would have expected at least knowing their name and an explanation about the treatments. The massage was enjoyable but the facial didn't met my expectations. I must say, however, that the price was just £30 for both.

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Verified review Visited September 2014
Posted 5 months ago
I had a Wash, Cut & Blow Dry and have awarded it 5 stars.

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Verified review Visited July 2014
Posted 6 months ago
Very good salon with reasonable prices. Would definitely recommend to a friend and return for future visits. Friendly staff who make you feel at ease.

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Verified review Visited May 2014
Posted 8 months ago
I've got the acrylic nails and within 6 days the first has chipped. Now after 10 days 7 nails has chipped. I have never had a problem like this; my acrylics usually last for 6 weeks. I do not recommend!

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Posted 8 months ago
I booked an appointment for my friend and I at 10.30, I wanted highlights and she had a cut. It all started ok, I had foils but the woman said she had to bleach it first. So she did these then, after a while, she then washed them and then continued to dye all of my hair a reddish brown. I now don't have any of my natural colour instead I have red hair with red highlights, not what I wanted at all, despite showing her a picture before hand. On top of that my friend had to wait an hour and a half as the lady doing my hair was the only hairdresser. Her cut was nice and so was mine but I didn't like the colour as it wasn't what I asked for. I am now going to have to go to have the colour sorted out as I don't want red hair. I won't be going back.

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Verified review Visited May 2014
Posted 9 months ago
I had a Half Head of Highlights & Finish and have awarded it 3 stars.

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Verified review Visited May 2014
Posted 9 months ago
Thao was lovely, she really did take care of me. I will recommend the salon to my friends. Thanks for the lovely service.

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Verified review Visited May 2014
Posted 9 months ago
I thought that Touch and Beauty were efficient, thorough and fit me in at short notice. Thank you very much..

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Verified review Visited May 2014
Posted 9 months ago
I would definitely recommend for waxing as compare to my hair cut experience. It was really good,perfect, no waste of time. She did job so well I was pleased.

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Verified review Visited April 2014
Posted 10 months ago
It was not a great deal as the salon normally does it for 19.99.
The hairdresser looked as if not very professional. Not very happy with the cut.
They were definitely very cooperative (I had taken my 10 months old baby and he was crying they had to wait for sometime) .
But overall experience ok.

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Verified review Visited April 2014
Posted 10 months ago
Booking this through Wahanda wasn't without it's problems.On the day though I turned up 5 minutes before the appointment and was kept waiting a good 25 minutes before the hairdresser turned up. The welcome was very unwelcoming: I think it's good manners to let the client know if the hairdresser is running so late, that didn't happen.The hairdresser came across as very abrupt, wanted me to show her a photo of what hairstyle I wanted even before I had a chance to sit down and have a consultation with her. Not that was necessary anyway seeing as she glanced at the photo and then promptly ignored it asking me what length I wanted.I asked for a choppy cut (with photo) and what I got was the same hair cut I came in just slightly shorter. I'm not going to lie she intimidated me, and I am not someone who ever gets intimidated. There was a massive focus put on length which I think this could have been easily handled by having a more relaxed consultation instead of such a brusque hurried inquisition(it certainly felt like it).
She seemed to soften up a bit towards me attitude wise within the last 10 minutes of doing my hair, and sure the hair looked decent enough, but it looked nothing like the photo and choppy it wasn't. I walked away with a decent trim but that's not what I went in for. Perhaps the salon should advertised their wash cut and blow dry for £17+ as an express hair trim, even though the actual cut took as long as a restyle. What was oddly bizarre is that she failed to ask me for my outerwear when she collected me(as most hairdressers do) then proceeded to tell me then next time I come for a haircut (quite presumptuous!) I have to wear something straight at the back (I was wearing a cowl neck).So I removed my cardi and that seemed to have made her happier. Very odd behaviour and not something I have ever had a hairdresser tell me.

The good news is the hair cut looked okay as a trim (as it looked nothing like the photo I took with me but then even though she asked me for it she barely looked at it. What was the point?).The bad news was that for £17+ you get no social niceties or even the most basic customer service. I will not be returning as I have now founded an amazing hairdresser who did my highlights and in future she will be cutting my hair too, because at least with her I was treated very well and the result of the work was brilliant at very modest prices too.

This hairdresser location is in the market street in Croydon, very well located and the special offer was low priced and great, IF the price had actually come with excellent service. If a hairdresser doesn't take the time to know what I want and actually do what I have asked for then I am certainly not going to return for the privilege of not being listened to.

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Verified review Visited April 2014
Posted 10 months ago
The massage and facial was really good. I would book a longer session next time.
The environment was not elegant. The staff was friendly and provided a good service.

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Verified review Visited March 2014
Posted 10 months ago
The Hollywood wax hurt it was my first time but there were some hairs still there even after she waxed it the lady was not very sensitive but she did give me good aftercare advice.

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Verified review Visited March 2014
Posted 10 months ago
I loved my glamerous blowdry my curls were really bouncy.
It was an amazing hairstyle
They could have use curling tongs to define the curls abit more as because of the weather my hair went abit flat other than that it was fine.

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Verified review Visited March 2014
Posted 11 months ago
The staff were friendly and polite. The downstairs cubicle used for waxing was adequate but the waxing equipment looked like it was quite old and not cleaned thoroughly for a while. The waxing treatment itself was good. Overall, it was fine for the offer price but I would probably look elsewhere at full price.

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Verified review Visited March 2014
Posted 11 months ago
The hair consultation was very good. It is very good value for money.
Thao was very good and took the time to cut and blow dry it well.

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Verified review Visited March 2014
Posted 11 months ago
Lovely staff, very friendly. Worked in London salons before so knew what she was doing. Took longer than estimated 1 hour but this I saw as a plus. Great value for money.

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Verified review Visited February 2014
Posted 1 year ago
Staff were friendly, especially Nadia the lady that gave me the message, pedicure and facial. Excellent job. Not so sure of the shellac nail service by another member of staff. The job was untidy and saw a number of missed spots and the nail vanishes was heavy on some parts of the finger nail than others??? Basically the nail job was not worth the £25 it cost!! But it's definitely a place I will revisit for my message, facials and pedicure.

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Posted 1 year ago
The service I received from Nadia was very good, good customer service, gave good advice about how to get best result from treatment etc. the massage room was a little cold though. Overall Nadia made the experience enjoyable. I can't really say the same for the shellac nail job by another member of staff, I think it was a rush job because it was getting to closing time!! Annoying because the cost was not on discount!!! I would recommend Touch and Beauty to anyone, value for money but make sure to go well before closing time. Because of the nail job I will rate the place ok.

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