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Venue rating

4.4

85 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Studio Spa, Staines
The Studio Spa, Staines
Clarence House,
5-7 Clarence Street, Staines, Middlesex, TW18 4Su,
United Kingdom

Day Spa

The Studio Spa, Staines
Clarence House,
5-7 Clarence Street, Staines, Middlesex, TW18 4Su,
United Kingdom

Opening hours

Mon - Closed -
Tue 10:00am - 8:00pm
Wed 10:00am - 6:00pm
Thur 10:00am - 8:00pm
Fri 10:00am - 6:00pm
Sat 9:00am - 5:00pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

The Studio Spa, Staines part of The Studio Spas

Established nearly 10 years ago, we have specialised in providing a wide range of treatments for a broad range of customers of all ages with differing requirements and goals. The Studio has kept pace with treatment & product advancements over the last 10 years, providing the best results imaginable.

Located a short drive from Ascot racecourse, Windsor castle, central London, River Thames, Heathrow airport etc The Studio Spa is ideally located for the perfect day spa experience.

After you have checked in, you will leave the vibrancy of the reception and be escorted to the Spa area.

As soon as you enter the Spa area, it becomes quiet with mood lighting and a mix of silver, grey and black tones designed to slow down your heart rate, making you want to relax and get ready for your Spa experience. You will be offered a calming herbal tea and have everything taken care of for you from that moment on, allowing you to relax and enjoy every moment of your Spa experience.

So we look forward to welcoming you to The Studio and providing you with expert advice, great results and a wonderful experience.

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Services

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Comments

Reviews are written by our customers after their visit.

4.4

Chain rating

Based on 85 reviews

5 stars 39
4 stars 30
3 stars 5
2 stars 6
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Face
  • Acne Treatments (1)
  • Eyebrow and Eyelash Treatments (2)
  • Facials (10)
  • Hair
  • Blow Dry (5)
  • Hair Colouring and Highlights Treatments (15)
  • Hair Conditioning and Scalp Treatments (1)
  • Hair Consulting (1)
  • Haircuts and Hairdressing (21)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (4)
  • Vajazzling (2)
  • Waxing (9)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (11)
  • Face Massage (1)
  • Hand Massage (1)
  • Pre and Post Natal Massage (1)
  • Swedish Massage (9)
  • Therapeutic Massage (2)
  • Nails
  • Gel Nails (1)
  • Manicure (3)
  • Pedicure (8)
  • Two Week Manicure (1)
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Have you been here? Write a review
Visited April 2014
Posted 4 days ago
fantastic experience, great massage that attended to all problem areas. prompt start and finish, parking down the road was easy and cheap too! x

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Posted 1 week ago
I went with a Groupon voucher (which supposedly included a head massage and treatment). I have just read the other reviews, and the lady who complained about her highlights was right in saying she was on the phone for 45mins....'cos I was the poor s*d left by the sink with a strong smelling conditioner on for 45 minutes whilst my hairdresser took the call. I literally could not believe she left me for that long. She should have asked the customer if she could call her back, not just leave me there getting neck ache...whilst passers by gawped at me through the gold fish like windows! a walk in customer came in and had to wait ages to be seen too, there was not even an aknowledgement by the haidresser. What made both me and the other client laugh, was the beauty therapist walked back in after being to the shop and just sat there at reception and didn't even ask the lady if she could help....It was really bizarre! When the lady asked her whether she could assist with her booking an appointment she said 'no, i'm the beauty therapist' then wandered off!!!!! Anyway, I received no head massage, which I commented on, she sighed and said 'do you WANT a head massage'...not really conducive to a relaxing experience! After all that, I have to say, she did cut my hair well, there was a bit too much product on, but otherwise quite nice. I actually tried calling the other day to book in for a blow dry and was told 'the hairdresser had left' and they didn't know when the new one could start......errmmm...a bit odd for a hair salon to have no stylist! Both the girls in the salon couldn't have been more than 20 and I can't believe they were left to run the place. Also, the decor is tacky, faux 'opulance' in black and pink.....hmmmm...........

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Posted 2 weeks ago
arrived at studio spa, treatment started promptly. very nice decor and staff were really friendly. the rooms are lovely and the massage bed was very comfortable. the therapist described to me the treatment, asked for any problem areas and made me feel very comfortable. Fantastic experience - very firm pressure too. Only downside was that I bought two for my partner and I and due to staff shortages we couldn't have them done at the same time, so we were both waiting for an hour while the other had the treatment. - Would definitely go back again, thank you, Studio Spa! x

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Visited March 2014
Posted 3 weeks ago
Great price and great massage overall very happy although I wish the salon could have also confirmed my wife's booking

They had to cancel one if two

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Visited March 2014
Posted 3 weeks ago
I had a Dermalogica® Anti Acne Facial and have awarded it 5 stars.

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Visited March 2014
Posted 3 weeks ago
I had a Dermalogica® Prescriptive Facial and have awarded it 5 stars.

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Visited March 2014
Posted 1 month ago
I had a Waxing Treatments and have awarded it 4 stars.

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Posted 1 month ago
I recently visited the Staines branch with a groupon voucher for a haircut, hair masque and blow dry. I also requested a full head of highlights over the phone.
Now I have never had my hair highlighted before so I thought I would book a full head in case I needed it (it also took the longest time) and I could ask the hairdresser when I got there.
I got there and a nice lady sat me down and asked me what I wanted to do. I pulled out some pictures to show her as I had heard that this was the best way to let the hairdresser know what you wanted. I made a point to specify that I did not want my highlights streaky and I wanted it to look natural. My hair is dark so I just wanted her to weave a few lighter auburn bits into my hair. She said some of the pictures were ombre style and I said I definitely did not want that as I wanted my hair dark at the bottom as well as the top with a few highlights.
She said okay.
She then proceeded to put lots of highlights in my hair. When she was done, she asked me if I wanted anything to drink which I was grateful for and had a large glass of water. When she washed it, my hair (which is normally a dark brown) came out a very light brown with streaky, brassy blonde bits in it!!! I was mortified! I was so upset. I have never complained about anything in my life (very British) but I had to complain about this. She said that this is what a full head of highlights does- it lightens your hair by two shades. This was more than 2 shades. I told her that I had mentioned that I wanted it dark brown all over and she said she would put a toner on it to make it darker. I felt a splash of bleach or something on my face as she was washing it and just wiped it off with my towel, thinking nothing of it. My hair came out ginger. I said that this is still not what I wanted and she told me to come back the next day. When I woke up the next day, I had a huge welt on my face and I concluded that it must have been from the splash of bleach on my face when she was washing my hair
The haircut was fine, although no product was used in my hair and THE HAIRBRUSHES WERE DIRTY. They looked like they hadn't been cleaned in ages and there was so much hair in all of the brushes!!!! She then charged me for the full head of highlights although she mentioned that I probably shouldn't have had those if I didn't want my hair lighter. I also did not get my hair masque stated in the groupon voucher.

I came back the next day and again I told her what I wanted. Dark hair with some auburn highlights woven through. I didn't mention the bleach as I didn't want to annoy her because she was correcting my hair. She then said she would put a darker colour on the bottom and massage it into the top later when she was dyeing it. I made a point to ask if it will be dark all over and if the highlights will be more auburn to which she replied yes. It came out a reddish light brown. At this point I was going to be late for work and was very annoyed.
I called when I got to work explaining that I was really upset and I just want my money back. She said they DO NOT REFUND. This is not stated anywhere on their website or in the shop. I was extremely upset by this and after about 45 mins on the phone to the hairdresser arguing why I should get my money back or even a hefty discount, the manager of the addlestone branch called. The manager said that they will fix my hair AGAIN free of charge. I tentatively accepted and asked for a free hair masque because my hair was like straw at this point. She agreed.
I went back and I took a couple more photos to try and explain exactly what I wanted. I can say that this time, it came out fine.
However, I did NOT get the hair masque that I was promised and I was not even offered a drink whilst I was waiting for the colour to soak into my hair. I noticed that there were large splodges of colour on my face and asked her to wash it off. She used nail polish remover on my skin which started stinging and hurting. How she didn't see the dark brown colour on the side of my face is ridiculous. She would have seen it when washing my hair. She chose to ignore it. I went home and spent about an hour scrubbing the colour from my face and I can say that my cheeks are now red and raw!!
One other complain is that on every occasion when I was getting my colour done, she went and sat down and had a chat with my friend. I am convinced that this is why my highlights went brassy blonde in the first place! She didn't come to check on me every 15 minutes or so. I felt like a burden and neglected.

DO NOT GO HERE!!! They may be good for other things, but definitely not for a haircut or highlights!!!!

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Visited March 2014
Posted 1 month ago
A lovely bit of 'me time' - lovely facial done by a friendly and competent member of staff, and excellent value for money. Would recommend this salon to my friends.

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Visited March 2014
Posted 1 month ago
All good, the salon specialist was professional and very kind. The treatment was exactly what i had expected. Will come again

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Visited March 2014
Posted 1 month ago
I had a Elemis Deep Tissue Muscle Massages and have awarded it 3 stars.

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Visited January 2014
Posted 1 month ago
I was very please with the haircut I received the girl done is just as I had asked I will definitely go back there

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Visited February 2014
Posted 2 months ago
I had a Waxing Treatments and have awarded it 4 stars.

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Visited February 2014
Posted 2 months ago
I had a Full Head of Highlights, Cut and Blow Dry and have awarded it 3 stars.

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Visited February 2014
Posted 2 months ago
Treatment - quick and not that painful. Professional staff. The only downside was the venue - doesn't look that professional compare to pictures

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Visited January 2014
Posted 2 months ago
my haircut was great but my partner's was way shorter then the photo shown, during wash water temperature was all over the place but for a cheap hair cut it was ok.

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Visited January 2014
Posted 2 months ago
The beauty salon is also a hairdressing salon so on arrival you are guided through a corridor to a room at the back for the treatment. The room was very dark - whilst relaxing I'm not sure that for a facial it gave the best conditions for the therapist to really see my skin and what products would be best to use on it. The elemis products however were lovely and the massage of my shoulders & neck was very relaxing. However, when the therapist applied a mask treatment which she told me she would leave on for 10-15mins I was slightly annoyed when she then left the room and didn't return for more than 20 minutes! The room became quite cold and I felt as though she had skipped a step of the treatment as when she returned it was removed and the treatment was pretty much finished. My skin did feel soft and refreshed but it certainly wasn't the best facial I have ever had. I doubt I'll go back.

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Visited August 2013
Posted 3 months ago
Brilliant did my hair exactly how i wanted it.It was sleek and manageable.Also hard work as my hair is thick and long!

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Visited January 2014
Posted 3 months ago
Great Blow dry.Stylist was lovely and did it axactly how i wanted it.Quite a job to because my hair is very thick and long! The price is a bargain to!

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Visited January 2014
Posted 3 months ago
I had a Waxing Treatments and have awarded it 5 stars.

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