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Venue rating

4.2

156 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
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The Spa in Dolphin Square
The Spa in Dolphin Square
The Spa,
Dolphin Square, Chichester Street, London, SW1V 3LX
United Kingdom

Hotel Spa

The Spa in Dolphin Square
The Spa,
Dolphin Square, Chichester Street, London, SW1V 3LX
United Kingdom

Opening hours

Mon - Sat 11:00 am - 8:00 pm
Sun 10:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Spa in Dolphin Square

Inspired by the essence of Morocco and the proven benefits of cleansing and purifying, the spa is unique to London in combining authentic Moroccan Hammam, Rhassoul and Salt Infused Steam Rituals.

The Spa opened in October 2011, experience a fusion of ancient therapies and contemporary spa philosophies with our tailored spa treatments, maintenance and express treatments from half an hour, to a day or a stay in Dolphin House.

The Spa in Dolphin Square, London SW1, is the capital’s newest luxury spa and the only one in London where guests can have a complete immersion in the age old cleansing and purifying rituals of a true Moroccan Hammam, Rhassoul & Salt Infused Steam Room.

For him & for her, The Spa’s philosophy fuses ancient expertise with modern innovation, a concept that is echoed throughout The Spa’s design. Bringing together the hugely beneficial rituals of Moroccan wellness and grooming which include Hammam, Rhassoul and a Salt Infused Steam Room experience, guests can enjoy the contemporary feel of this 4,000 sq ft spa which has five rooms for spa treatments, two studio rooms for a no fuss, time conscious, approach to regular maintenance & salon style treatments, relaxation lounges, Tepidarium and a walled courtyard. Dedicated Spa Mentors guide each guest through the bespoke yet affordable treatment menu to ensure they get maximum benefit from their spa and or studio treatments. Spa-goers have access to Dolphin Sports & Fitness Club, Calmer Clinic and private parking when booked in advance.

The Spa and Studio Treatments have been created specifically for us by leading product houses La Sultane de Saba, Comfort Zone, Aromatherapy Associates, SpaRitual and AH Francis Lashes based on our 4 core philosophies of Cleansing & Purifying, Relaxation & Balance, Wellness & Integrated Health, Prescriptive Maintenance & Repair. Traditional Wet Shaves as part of an authentic Moroccan Hammam Ritual or standalone treatment are available in The Studio.

Stays & Days are available for him & for her, suitable as a treat to yourself or a gift for any occasion and all celebrations. Day experiences include our Moroccan Cleansing Rituals with Moroccan Tea Ceremony, Kings Road Spa & Shop pre or post shopping, Gym 2 Spa, Spa & Yum with choice of indulgent treat from Champagne, to cocktail or cake to mention just a few. Alternatively indulge and relax in The Spa before a blissful night’s sleep a few steps away in your contemporary Dolphin House serviced apartment. Renowned for the spaciousness and comfort of king size beds, exquisite pillows, duvets and linen - all the benefits of staying in a central London location with the flexibility and comfort of home. One, two and three bedroom apartments are available. Stay experiences, from 1 night or more include the Moroccan Dream, Arabian Nights, or The Harem stays.

Location - The Spa is located in Dolphin Square only 15 minutes walk from Victoria main line station & 5 minutes walk from Pimlico Underground Station, located on the Victoria Line just 3 stops from Oxford Circus & 2 stops from Sloan Square. Private parking is available for spa-goers when booked in advance.

Dolphin Square comprises of; Dolphin House contemporary serviced apartments available for stays of 1 night or more with dedicated leisure and wellbeing services in an enviable SW1 location set around 3.5 acres of private idyllic gardens. Facilities include; 4,000 sq ft Spa, 11,000 sq ft sports and fitness club with squash courts & swimming pool, riverside tennis court & croquet lawn, Calmer Clinics multi disciplinary healthcare clinic, shopping arcade including Collum Hairdressers, restaurant, bar and private parking. Spa-goers have access to Dolphin Sports & Fitness Club, and Calmer Clinic when booked in advance.

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 156 reviews

5 stars 72
4 stars 58
3 stars 16
2 stars 7
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (12)
  • Body Treatments (10)
  • Body Wraps (1)
  • Hydrotherapy (3)
  • Rasul and Mud Treatments (65)
  • Steam and Sauna Therapy (47)
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (10)
  • Fitness
  • Swimming (2)
  • Hair
  • Hair Conditioning and Scalp Treatments (1)
  • Massage
  • Aromatherapy Massage (10)
  • Deep Tissue Massage (3)
  • Stone Massage Therapy (1)
  • Swedish Massage (1)
  • Therapeutic Massage (13)
  • Turkish Bath (13)
  • Nails
  • Manicure (4)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited May 2015
Posted 1 week ago
We came her for my hen party. It was a really nice spa. We enjoyed ourselves. Would recommend to my friends

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Verified review Visited April 2015
Posted 1 month ago
This is a beautiful spa with a lovely atmosphere with Arabian decor. The staff was very friendly, there was no waiting time and treatment (eyelash tint) was well done. I will certainly return.

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Verified review Visited March 2015
Posted 1 month ago
I absolutely love going for a hammam and that lovely clean feeling you get after a really good scrub! But unfortunately, it's entirely down to the therapist you get. My therapist did a pretty lame job and I didn't see any of that satisfying dead skin come off... even with a voucher it's not cheap so I was super disappointed even though the atmosphere there is lovely.

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Verified review Visited April 2015
Posted 1 month ago
A most unique and relaxing experience. I will definitely be retuning. The mint tea was a lovely touch. Thank you.

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Verified review Visited March 2015
Posted 2 months ago
I had a Moroccan Cleansing Rituals - Hammam Ritual and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 2 months ago
I went for a Spa & MMM and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 2 months ago
The ambience & spa decoration was super, the facilities were great there too, all that we needed.
However was a little disappointed with the treatments, as I thought both treatments would involve lying down while a therapist cleanses & relaxes us. The first treatment was a soother & scrub, where it was applied by a therapist, but the second treatment we had to apply the clay on ourselves, sit it a steam room & wait.
Overall it was a lovely experience, money wise, it was not so worth it.

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Verified review Visited March 2015
Posted 2 months ago
I went for a Spa & MMM and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 2 months ago
It was awesome - very relaxin. Beautiful venue and staff were incredibly nice. Loved the Marrakech spa ritual. Would love to go back there, except that it's quite pricy.

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Verified review Visited January 2015
Posted 3 months ago
Me and my boyfriend really enjoyed ourselves and never felt so relaxed. Staff were lovely and very catering to our needs. The staff at the apartment were lovely as well. We are planning another date to go back. Hopefully soon.

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Verified review Visited November 2012
Posted 4 months ago
My sister and I have been treating ourselves to a hammam experience here for a few years now and it became one of our favourite spots in London. We loved it every time we visited and raved about it to friends and family. After about a year we went back last night and were sorely disappointed.

Firstly, the attendant at the front desk was a tad surly and patronising with us. We decided not to let that sour our experience, though - everyone has bad days.

We were booked for a salt steam and hammam experience, so of course we expected the steam before the scrub, as is usually done to soften the skin before treatment. Instead we were ushered into the hammam first. We shrugged it off as the scrub was more important to us anyway. In hindsight, we should’ve said something.

We were very disappointed by the savon noir (traditional Moroccan black soap) – it wasn’t noir in the slightest! The attendant watered it down before applying and smeared it very very thinly on our skin - it was totally transparent. In fact, when she left us for a while it actually dried to a sticky film on our skin, rather than a luxurious, thick, black skin mask as it should be. The scrubbing was also very half-hearted and perfunctory, with the attendant not even asking us to flip over. We were then taken to the steam room afterwards, which seemed rather pointless at that stage. The steam room and the hammam were pretty tepid as well, so we didn’t get the blast of heat that’s expected and that we’ve had there before. The steam room was also dirty, with a ball of hair in one corner.

The most disturbing thing, however, was the scrubbing mitt situation. Every other time (and at every other hammam) the traditional scrubbing gloves are removed from plastic packaging in front of the client, so you can see that they’re new or have been sterilised. When we entered the hammam the gloves were already by the sink, waiting for us, unpackaged. After the scrub it’s customary (again, here and elsewhere) to put the glove back in its plastic and give it to the client to take home and re-use. We weren’t given them so when we got to reception we asked about this. We were told, “Sorry, we don’t do that any more,” and when we asked why, she just said “Management’s decision.” It seems very clear to me from seeing unpackaged mitts and not being given them that they are in fact re-using them, which makes me sick to my stomach. There’s no other reason I can think of and this is the main reason that I will not be returning.

On the whole, it seems like this spa, despite all its awards, is in financial trouble and doing things on the cheap. The tepid rooms, watered down inferior products, lack of cleanliness and reusing of what should be disposable items all point to lack of funds and I’m afraid I won’t be helping them out by going back.

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Posted 6 months ago
Me and my friend went along for the Moroccan Marjorelle package on the 8th of November with great expectations of the spa and the treatments. However I’m sad to say that we were very disappointed with the treatment and the spas subsequent response to my email.

The spa, its ambience and the facilities on offer are wonderful but I felt the treatments and experience were lacking for the following reasons:

1. When we initially asked one of the ladies as to what the sequence of treatments would be we were told that she didn’t know and were just told to wait. I asked her if she knew what package we were having and what this consisted of and she said she didn’t know!
2. I regularly go to a hammam once a month, which is far less luxurious (and a fraction of the cost) then Dolphin Sq. However at all times one is given a therapist each so that one is not kept waiting.
3. I had to ask for mint tea and was not served this. When asked the lady said it was to share and that it had already been served to my friend! My friend explained that she had only been served tea for one person and only thereafter was I brought some out!
4. We thereafter asked the lady at reception if she could notify us when the couple in the steam room had left so that we could go in there to use it. if looks could kill, then I wouldn’t be writing this. Needless to say the response was rude and unwarranted. Neither were we notified. We kept checking ourselves whilst seated in the relaxation area.
5. The scalp and hair mask was not fully applied to my scalp and hair- only just to the side of my head. The description of the treatment on the website says that this is a hair and scalp mask and therefore I expected the therapist not to cut corners. The therapist did not even loosen my hair from the bun to apply this to the ends!
6. When I went in for my massage the therapist asked me what areas to concentrate on and did not have a copy of the form that I had filled in on arrival. If she did then she would not have needed to ask.

Overall, for the amount of money that I paid, I was not happy with the level of service and treatment that I received. I felt that the therapists were trying to cut corners during the treatment and the general demeanour of the staff at reception was rude. I did not expect this for a spa that has won accolades. For these reasons I would not recommend this place. Beauty and comfort are all very well but not enough as all luxurious spas offer this and its the service that differentiates one from the other.

I emailed the spa with the above points and this was one ago. I received an acknowledgment to say my email had been passed onto a manager and that at their spa they only allocate one therapist for one to three people!! Quite frankly that’s just not good enough for the price of their treatments!

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Verified review Visited November 2014
Posted 6 months ago
It is a lovely venue , let down by lack of food at the end . Cleanliness not quite up to scratch . Music too loud and badly chosen and intrusive in all areas .

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Posted 7 months ago
I recently came to the dolphin spa as a Birthday gift with friends it was meant to be a luxurious pampering day.
However the Head Therapist which I'm unaware of her name she had a really unprofessional manner, very abrupt and rude. After having endured this it had spoiled my Birthday.

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Verified review Visited October 2014
Posted 7 months ago
Had a hammam treatment and loved it! Staff was great polite and soft spoken. Place was clean and smells divine. Will go back.

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Verified review Visited September 2014
Posted 8 months ago
Great place.good staff. Would return. Staff very attentive. Clean. Good ambience and i really enjoyed my hamman experience and agen facial.

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Verified review Visited August 2014
Posted 8 months ago
The Marrakech Ritual Spa Day was glorious. If you have never treated your self to a spa day before, and want some tranquil me-time and someone attentive and sensible to pay attention to all your rough bits and aches and pains, then this is for you. The spa itself feels luxurious without being overbearing, and you will leave feeling like a shiny, softly scented princess.

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Verified review Visited August 2014
Posted 8 months ago
I had a Moroccan Cleansing Rituals - Hammam Ritual and have awarded it 3 stars.

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Verified review Visited August 2014
Posted 8 months ago
I went for a The Marrakech Ritual Spa Day and have awarded it 5 stars.

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Verified review Visited August 2014
Posted 8 months ago
This is more of a relaxing massage treatment than addressing specific muscle tension etc. choice of a selection of lovely aromatherapy associates oils.

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