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Venue rating

4.0

74 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Health Club & Spa at Brook Mollington Banastre Hotel
Health Club & Spa at Brook Mollington Banastre Hotel
Brook Mollington Banastre Hotel,
Parkgate Road, Chester, Cheshire, CH1 6NN
United Kingdom

Hotel Spa

Health Club & Spa at Brook Mollington Banastre Hotel
Brook Mollington Banastre Hotel,
Parkgate Road, Chester, Cheshire, CH1 6NN
United Kingdom

Opening hours

Mon 9:00 am - 5:00 pm
Tue - Sat 9:00 am - 6:00 pm
Sun 10:00 am - 4:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Hotel Spa in Chester
Tagged as: Hotel Spa

Health Club & Spa at Brook Mollington Banastre Hotel part of Brook Hotels

Surrender your time to us; allow us to take you on a personal journey designed to transport you to a place where tension, fatigue and stress melt away.

Treat yourself, or someone equally special, to a memorable visit to the Mollington Health & Leisure Club's Spa. Choose from a selection of day or overnight packages designed for the ultimate in self indulgence.

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Services

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 74 reviews

5 stars 34
4 stars 20
3 stars 13
2 stars 4
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (1)
  • Steam and Sauna Therapy (9)
  • Face
  • Facials (23)
  • Fitness
  • Swimming (17)
  • Massage
  • Aromatherapy Massage (9)
  • Deep Tissue Massage (2)
  • Indian Head Massage (2)
  • Stone Massage Therapy (22)
  • Therapeutic Massage (18)
  • Nails
  • Manicure (17)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 2 weeks ago
This is not really a spa, it's just a gym with a pool and cafe. There is also a sauna and steam room on the side of the pool, along with a jacuzzi. All very open and not very relaxing. We weren't provided with robes. The cafe area is separate and upstairs so wouldnt have felt ok in a robe anyway. The treatment itself was brilliant and the girl was lovely, however we booked a spa experience and that's not what this is, it was just a facial with the option for a swim afterwards! For treatment only it was good, wouldn't recommend if you're after a spa day.

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Verified review Visited January 2015
Posted 3 weeks ago
Had a great spa weekend. Booked table for meal for 8.30 and had to wait an hour before being seated but staff helpful and let us change dessert for coffee liqueurs so was quite happy. The spa facilities were great not at all busy even though hotel was full. Lovely breakfast before departure.

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Verified review Visited January 2015
Posted 1 month ago
We had a nice day. The massage was a little bit gentle despite me asking for it deep. The facial was good and the therapist was pleasant. The receptionist was also pleasant but she was rushed off her feet as she seemed to be the only member of staff so we waited around quite a while. All in all it was a nice day and I would recommend because it was very good value.

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Verified review Visited December 2014
Posted 1 month ago
Arrived for a mother and daughter spa day - reception staff and the ladies who did the treatments were lovely. Really friendly and informative. Spa facilities not good - I was expecting a bit of luxury but the place does not have that kind of feel to it. I booked and paid for 60 minutes of treatments, which was supposed to include a hot stone massage - what we actually got was a 15 minute regular massage, followed by a 15 minute nail polish. Lunch was great, and we were given a nice robe and towel when we arrived, but ultimately I booked and paid for the treatments, and feel really let down by what I got.

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Verified review Visited December 2014
Posted 2 months ago
I went for a 241 Spa Sensation Day and have awarded it 4 stars.

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Verified review Visited December 2014
Posted 2 months ago
The treatments were lovely but the pool area was like going to the local swimming baths although it was peaceful.

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Verified review Visited November 2014
Posted 2 months ago
Didn't even make it to the spa due to illness,. Spoke to one member of staff who was lovely and helpfulb!
The second member of staff I spoke to was rude, unhelpful and couldn't wait to get off the phone. Based on the one phone call, I have canceled my reservation. I would rather lose the money than go to a spa where I was spoken to like dirt.
Stay away ladies!

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Verified review Visited December 2014
Posted 2 months ago
Absolutely Wonderful! Would recommend to anyone needing to relax and unwind. Staff could not do enough to make sure our first ever visit to a spa was what it should be.

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Verified review Visited November 2014
Posted 3 months ago
The staff are extremely attentive and helpful, we had a lovely 2 for 1 day which was great value. Use of all the spa facilities, sauna, steam room & jacuzzi and a wonderful hot stone massage, facial and nail polish. We also had a lunch time snack at a reduced rate which was good, particularly the salad dressing! The showers are a bit dated and the changing rooms are a bit cold. We were told that we could join in any session that day & we delayed our treatments to go to the water aerobics but they were cancelled at the last minute. However this was our second time & I'm sure we'll go again.

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Verified review Visited October 2014
Posted 3 months ago
Me and a friend love a good spa break and saw the offer for 3 treatments and use of spa facilities at this spa for £49. Great value for money we thought! Turned up and were shown to lounge/dining area. We weren't given any robes/slippers etc, which is what I'd expect on arrival. We ordered some lunch and then waited for our treatments. We waited and waited. A lady then returned to say there had been some confusion with our booking and we had only been allocated a half an hour slot, which meant we could only have 1 of our treatments! It wasn't this lady's fault and she was very professional about it and offered us a voucher to return again to have all 3 treatments again, and also gave us our lunch for free. So after about an hour and a half after out arrival we finally had just the one treatment. The treatment room was not at all relaxing, very brightly lit. And the treatment, a back neck and shoulder massage, was not the best I've had. After the massage was shown to the relaxation room, a tiny darkly lit room with one sofa and a couple of chairs. I had to ask for my robes and towel, and you are not given slippers to wear. We then used the facilities which we found to be very dated. Pool area could do with a lick of paint and refurbishment. We soon left not long after. A spa day you expect that little bit of luxury and I know this was a reduced price but I expected a lot more than what we got, the little touches make all the difference and unfortunately this hotel just did not deliver. We shall be sticking to a nearby hotel from now on which offers an excellent, relaxing spa experience.

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Verified review Visited November 2014
Posted 3 months ago
I went for a 241 Spa Sensation Day and have awarded it 5 stars.

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Verified review Visited October 2014
Posted 3 months ago
We enjoyed our 2 for 1 day. Our hot stone massage was the best we have ever had. The facial and head massage was gorgeous and then we had our nail manicure. It was the most enjoyable day and well worth it and I would recommend it to everyone.

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Verified review Visited October 2014
Posted 4 months ago
My daughter and I enjoyed our experience, but felt it could have been more. We thought the gym and swimming pool were a bit 'tired', and the area in which we were asked to wait for our therapy was a general lounge area, where we were the only people in robes. We both thoroughly enjoyed our treatments and could not have wished for more from the therapists. However, while my daughter told me that the room she was shown into was dark, relaxing and atmospheric, as one would expect, the room I was shown into had a glass roof and lots of windows, letting in the bright sunshine. Not quite as relaxing. After our treatments, we were left alone in a darkened room to relax, which was nice. We then had a light lunch before going home. Overall, we enjoyed our day out, but probably wouldn't choose that venue again.

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Verified review Visited October 2014
Posted 4 months ago
It Was a fabulous treatment relaxing luxurious lovely treatment room total luxury I will be putting it in my Christmas list

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Verified review Visited October 2014
Posted 4 months ago
Because the spa was closed due to an elctrical problem, we were given a complimentary manicure and lunch plus the option to re-book at any time. The staff were friendly and efficient, the service we received was first class.

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Posted 4 months ago
Firstly we was greeted by a charming young gentlemen named chris the leisure manager. Chris was very helpful and went above and beyond normal customer care to make sure we was taken care of. Whilst at Mollington hotel and spa our treatments included a facial, the spa manager Sam very was professional and had a very welcoming manner which made us feel at ease. I cannot thank the staff more for such a wonderful time at the club and would highly recommend Mollington to anyone who needed a treatment. Plus also the staff such as lynn was always on to go multi tasking jobs such as answering the phone, taking food orders, caring for customers needs and he does all this with a cheerful smile to all members. Thanks Mollington big thumbs up from me!!

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Verified review Visited October 2014
Posted 4 months ago
The lady who met us at reception was very friendly & helpful & the beauty therapist was so professional and lovely it was a great day and will do it again

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Verified review Visited September 2014
Posted 4 months ago
The lady who met us at reception was very friendly & helpful & the beauty therapist was so professional and lovely it was a great day and will do it again

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Verified review Visited October 2014
Posted 4 months ago
The whole experience was amazing, the treatments were spot on and the food was delicious, I would defiantly visit there again, the staff were friendly and helpful and the location was great too.

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Verified review Visited September 2014
Posted 5 months ago
I went for a Mother and Daughter Spa Day and have awarded it 4 stars.

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