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Venue rating

4.2

173 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Verta at Crowne Plaza London Battersea
Spa Verta at Crowne Plaza London Battersea
Crowne Plaza London Battersea,
London, Battersea, SW11 3RP
United Kingdom

Hotel Spa

Spa Verta at Crowne Plaza London Battersea
Crowne Plaza London Battersea,
London, Battersea, SW11 3RP
United Kingdom

Opening hours

Mon - Sun 8:30 am - 8:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Spa Verta at Crowne Plaza London Battersea

Awarded as Real Outstanding Spa Hotel at the Real Critics Guides Annual Awards and Best for Therapeutic Massage in London at the Wahandies Awards, the spa creates an oasis of relaxation and tranquility for hotel guests whether they are enjoying a romantic weekend in London or simply need to unwind after a business meeting. Whatever your needs, the team at our London spa make sure you benefit from a level of comfort and luxury that is quite simply unsurpassed.

All hotel guests enjoy complimentary access to our exclusive London spa, which includes 10-metre hydrotherapy pool, sauna, steam room and sanarium. Spa memberships are available.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 173 reviews

5 stars 76
4 stars 70
3 stars 23
2 stars 3
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (5)
  • Body Treatments (9)
  • Steam and Sauna Therapy (57)
  • Face
  • Eye Treatments (2)
  • Facials (13)
  • Fitness
  • Swimming (60)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (1)
  • Indian Head Massage (1)
  • Pre and Post Natal Massage (1)
  • Therapeutic Massage (45)
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Have you been here? Write a review
Verified review Visited June 2015
Posted 5 days ago
I went for a Moonlight Spa Experience and have awarded it 4 stars.

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Posted 1 week ago
I was very unimpressed with the treatment and the facilities. A full body massage turned to be a half body massage as the time run out (55min), 2 out of 3 rooms (steam room and one of the sauna) were out of order. The complementary food wasn’t entirely complementary, we end up paying a supplementary charge for chicken meal (the only meat meal on the menu) and we were also charged for the site dishes! Will not go back.

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1 week ago
Dear Kas22,
We are disappointed to see such a negative and the worst review on our site, It is a shame that you did not make us aware of this at the time as we can always do our best to rectify any issues. A full body massage is 55 minutes and this will only ever be deducted to less if our guests arrive late for their appointment time. All our facilities are in working order, the sanarium is meant to stay at a lower heat than the other sauna and this is fully operational. If the steam room had tripped off like you mentioned we can in most cases get this back on straight away if a team member is notified. The food included in the package is complimentary, there will only be a supplementary charge if you order something from the a la carte menu that is not on the Spa Verta set menu that is provided as part of your package. Side dishes ordered have the pricing on the menu for you to see before ordering. This is the customers choice on ordering any sides.
Thank you for your feedback and we hope this explains your comments made to us.
Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited June 2015
Posted 2 weeks ago
I went for a Reviver Half Spa Day inc. Afternoon Tea and have awarded it 4 stars.

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1 week ago
Thank you for your review Tom, we are glad you enjoyed your spa day.

Kind Regards
Tamsin Noyes
Spa Manager

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Posted 2 weeks ago
My friends and I went to Spa Verta for the Reviver half day spa including afternoon tea. We had a lovely afternoon and I would definitely recommend Spa Verta. We went on a Friday and surprisingly, there were only a few other people using the facilities. Everything was clean and the changing rooms had all the required facilities. The hydrotherapy pool was great because it was big and had 5 different features. We had to wait a while to check in to the spa because no members of spa were around and we did not see any whilst using the facilities either. The afternoon tea was also very nice, with lots of choice and a good view of the heliport.

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1 week ago
Dear Roshni,
Thank you for a great review, we are so pleased you had a great time at our spa and thank you for recommending us.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited June 2015
Posted 3 weeks ago
Spa is very clean and the facilities are very good. The staff were very helpful and I had a wonderful facial.

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1 week ago
Hi Anne Marie 77,

Thank you for your kind comments on our spa team and we hope to welcome you back.

Kind Regards
Tamsin Noyes

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Verified review Visited June 2015
Posted 3 weeks ago
Me and my mum has a great time at Spa Verta and I will definitely go again but maybe next time with my fiancé. The treatment was fine. My mum loved hers and said it was the best one she's ever had but mine was a bit too soft. I should've asked for more pressure but I was kinda hoping she was just warming my muscles up in the beginning. The staff was very nice and the facilities just amazing! The slippers and robe were also nice :-) the only thing was perhaps the pool - it had far too much chlorine or salt in it, it actually stung our eyes. Oh the vegetarian platter that we shared afterwards was also superb!! And I was happy that I could eat the majority of the things as I'm also gluten and lactose intolerant. All in all we had a great time and as I said, I will definitely be going again!

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1 week ago
Dear Anna Eriksson,

Thank you for your review, I am glad you had a great time and you will be back. Please do let our therapists know next time for a deeper pressure and they will always be willing to do this for you. The chlorine levels are monitored on a very regular basis to ensure the levels are always kept at a safe level so we are sorry to hear that that it caused a problem for your eyes. However we are very happy you enjoyed the other aspects of your time with us and we really look forward to having you both back.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited June 2015
Posted 3 weeks ago
We had a fantastic spa break. The hotel, food and spa were all great; would thoroughly recommend. The only downside is it's quite difficult to get to the hotel as the tube doesn't go anywhere near it!

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3 weeks ago
Dear Rebecca,

An amazing review, thank you so much. We are happy you enjoyed all aspects of your Spa break with us. We are positioned away from the tube links however we are very close to Clapham Junction with a complimentary shuttle service provided by the hotel to drop you off. I hope we can welcome you back very soon!

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited May 2015
Posted 3 weeks ago
I went for a Wellness Half Spa Day and have awarded it 3 stars.

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3 weeks ago
Dear Yan,

We are sad to see you wern't overwhelmed with your spa day, please if you would like to send any feedback please email me directly at tamsin.noyes@ihg.com. We always appreciate any comments that can help us to improve.
Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited June 2015
Posted 4 weeks ago
I went for a Wellness Half Spa Day and have awarded it 5 stars.

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3 weeks ago
Dear Aaron,

Thank you for your 5 star review, we are very thankful. We are glad you enjoyed your time with us.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited May 2015
Posted 4 weeks ago
I went for a Reviver Half Spa Day inc. Afternoon Tea and have awarded it 4 stars.

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3 weeks ago
Dear Michelleyuen,

Thank you for your review, we hope you had a good time.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited May 2015
Posted 1 month ago
Amazing experience - went with the girls to celebrate a birthday and already looking at booking to go back again :) Felt well looked after and relaxed - a definite 10 out of 10!

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1 month ago
Dear Ashlea,

Thank you for your great review, we are so glad you enjoyed the birthday celebrations and that you felt looked after whilst you were with us. We are looking forward to seeing you again at Spa Verta for another Pamper day.
Kind Regards,
Tamsin Noyes
Spa Manager

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Verified review Visited May 2015
Posted 1 month ago
I went for a Wellness Half Spa Day and have awarded it 5 stars.

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1 month ago
Dear Laura,

We are so happy you rewarded us 5 stars for your Wellness Spa Day, we hope to see you here again soon.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited May 2015
Posted 1 month ago
I felt like I was born again! It was completely spot on! will come back soon! Very relaxing indeed! Thanks

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1 month ago
Dear Jessica,

Thank you for your wonderful review, we look forward to welcoming you back.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited May 2015
Posted 1 month ago
Was celebrating couple birthday :
Good :
- Dinner and breakfast were nice
- Menu limited which is a good point for me
- Room is big enough
- Vue from room + restaurant
- Spa is nice and make you feel good

Bad :
- We both got cut in the swimming pool (her on the chair and I on the 'Jacuzzi' at the end
- Massage was painful (I asked for medium pressure) felt the elbow in my bones pushing to much the muscles
- When arrived, they couldn't find my name, they have put the guest name first
- Room was for penguin : It was cold even with the thick blanket and put the heat to 25. We called reception and they changed something in the 'system'
- They could include drinks in the dinner menu
- Location

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1 month ago
Dear Sir/Madam,
Thank you for your comments above, we are disappointed to hear that you did not enjoy your massage treatment, the therapist will always tailor to your needs if you let he/she know that the pressure is too much for your personal preference. We apologise for the temperature of your bedroom, I am glad our team however were able to rectify this for you. We thank you for your feedback and we do hope we can welcome you back in the future to give us another chance to meet your expectations.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited May 2015
Posted 1 month ago
I stayed at Crowne Plaza on 9/5/15 with a friend. We booked the spa package and it was amazing. From the attitude from the staff, to the cleanliness of the room, to the ambience in the spa to the massage we had. I couldn't fault this place. Definitely a place to go!!!!

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1 month ago
Dear Candy B1993,

Thank you for such a fantastic review, we are very happy you enjoyed all aspects of your spa experience. We really hope to see you again soon.

Kind Regards
Tamsin Noyes

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Verified review Visited April 2015
Posted 2 months ago
Nice place. Staff not overly helpful. Afternoon tea was good but had to ask for the prosecco as it had been forgotten. Spa was almost deserted - good sauna facilities but no loungers or place to swim. Would have done extra treatments but these weren't offered. A nice place - but there are better 'spa day' experiences in London for a similar price.

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1 month ago
Dear Guest,

Thank you for taking the time to write your review, we are sorry that we did not meet your expectations this time. Your feedback has been noted and shared with our team, we do hope you can give us another chance in the future.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited April 2015
Posted 2 months ago
I bought the moonlight package deal to surprise my mum for her birthday. We both went along and were absolutely blown away by this place. The staff were polite, friendly and professional and the ladies who did our neck, back and shoulder massages just couldn't have been any better. It was a total treat, we felt like we had won the lottery! Changing rooms were great, all the facilities you need - as a tip you don't need to bring hardly anything with you! Towels, soaps, shampoos, hair driers, robes, slippers and wet swimsuits bags are all provided as well as free water. Facilities in the spa itself were amazing, we tried every one of them and loved it all. Then when we were totally relaxed and peckish we headed to the sky bar and had a gorgeous meat platter and cocktails. Finished the whole day off beautifully. Cannot express how happy I am with this experience, my mum and I are planning to treat ourselves again here soon! Thanks Spa Verta!

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1 month ago
Dear Laura Jayne,

Thank you so much for your lovely review, we are so pleased you enjoyed your time with us, our staff really are fantastic and deserve the recognition so thank you for this. We look forward to seeing you back again soon!

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited April 2015
Posted 2 months ago
I went for a Wellness Half Spa Day and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 2 months ago
Very relaxing and a lovely atmosphere, we had a great Massage and enjoyed the pool and Saunas. We went on a Monday and it wasn't too crowded.
Thanks!

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Verified review Visited April 2015
Posted 2 months ago
Really lovely place, lovely facilitates. Great treatments and freindly staff. relaxation area could do with being a little bigger, only three beds which doesnt seem enough.

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