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Venue rating

3.7

54 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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The Soho Salon
The Soho Salon
5 Carlisle Street,
Soho, London, W1D 3BJ
United Kingdom

Salon

The Soho Salon
5 Carlisle Street,
Soho, London, W1D 3BJ
United Kingdom

Opening hours

Mon - Fri 11:00 am - 8:00 pm
Sat 10:00 am - 6:00 pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Salon in Soho
Tagged as: Hair Salon | Salon

Welcome to The Soho Salon at 5 Carlisle Street.

Relax in the hands of our professional stylists and therapists and let yourself drift away from the daily grind of work.

We want you to look and feel good with great inspirational ideals we will ensure that every visit to The Soho Salon leaves you feeling radiant and revitalised. We trust you'll want to come back time and time again. Our team of talented stylists and beauty therapists will provide you with highly professional hair care, grooming and beauty therapy and above all a high level of customer service.

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Soho?
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Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 54 reviews

5 stars 21
4 stars 16
3 stars 12
2 stars 3
1 star 2
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Universal Contour Wrap (2)
  • Face
  • Eyebrow and Eyelash Treatments (3)
  • Makeup Treatments (5)
  • Hair
  • Hair Colouring and Highlights Treatments (10)
  • Haircuts and Hairdressing (22)
  • Hair removal
  • Waxing (6)
  • Massage
  • Deep Tissue Massage (1)
  • Swedish Massage (5)
  • Therapeutic Massage (8)
  • Nails
  • Manicure (12)
  • Pedicure (10)
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Have you been here? Write a review
Posted 7 months ago
The experience was highly unprofessional and unpolished. After a "mix up" with the booking (done initially through convent garden salon) We soon found out that the 2 manicures and 2 pedicures we had booked, couldn't actually fit into the tiny back room that is meant to be a salon area. All 4 of us were squashed into this back room, with portable foot spa's for the pedicures. We had brought clients here for corporate entertaining and are definitely used to a much higher quality of service. Upon payment for the shoddy service- the gentleman was very confused and took a very long time trying to initially process a payment way over the amount it should have been...leading to further embarrassment in front of our clients. Not somewhere i'd ever return to unfortunately.

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Posted 9 months ago
I had a very bad experience with a massage. The masseuse really had no clue what she was doing. Even though I was very specific about where I had problems, she ignored it completely. I had to remind her frequently. She had no idea how to feel out where issues are. She had no technique. She just applied huge amounts of pressure at random. I was left in a lot of pin for two days, unable to turn my head fully. The only good thing is that the staff are very friendly, and perhaps the other services like hairdressing etc are very good. I would NOT recommend the massage, especially if you have any medical problems.

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Verified review Visited July 2013
Posted 1 year ago
I am very pleased with the hair cut and blow dry I received at The Soho Salon. Stylist listened to what I wanted and delivered a good end result. Not too chatty which is fine with me. Staff were friendly though and the salon was clean. As others have said the conditioning treatment on the offer was not really a treatment, just basic conditioner left in for a few minutes. But for the price not a deal breaker. However I was disappointed not have more of a head massage which is one of the best things about getting your hair done. Happy with the cut though.

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Verified review Visited February 2013
Posted 1 year ago
The salon was easy to find and conveniently located in Soho. I went for a haircut on a Friday night and it was pretty quiet. My hairdresser cut my hair well and the blow dry was excellent.

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Verified review Visited March 2013
Posted 1 year ago
Lovely and friendly service. I just went for a haircut and blow dry. The hairdresser listened carefully to what I wanted done, gave me some advise and then cut my hair exactly the way I wanted it. Would definitely recommend and go back again.

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Posted 2 years ago
I was relatively pleased with my hair cut and colour, however I felt that because I paid less for the haircut and colour I received less attention/care and that if I had have paid the usual price it would have been better.

I chose 2 colours for my highlights, one of which was put from root to tip, the other just topping up my roots. I was not aware this is what she was going to do and once I got home I noticed they were not the same colour! The cut was ok, but then you can't really go wrong with a trim!

Having said that, the salon was lovely - I really liked the washing area which was nice and relaxing. Not impressed enough to go back I'm afraid.

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Verified review Visited January 2013
Posted 2 years ago
Friendly professional staff at this salon, the hairdresser listened to how i wanted my hair cut and delivered it exactly as i wanted! Great value for money will be going again!

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Posted 2 years ago
I went for a swedish massage and a hair cut. The massage room was clean but small and was missing this relaxinf music you usually get during treatments but that fine the masseus was good and new where to put the pressure on my back. Good massage, very relaxing.
The hairdresser was nice and ask questions, plus loved the head massage during the washing of the hair, and she gave good recommendation on how to cut my hair.

Overall a very nice moment.

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Posted 2 years ago
Ok as i only paid the £36.00 for the haircut, blowdry and 'conditioning' treatment. Their conditioning treatment was the basic one everyone gets in every hair salon... I assumed it would be something more but it really was just the standard shampoo and conditioning you get in every salon before your hair gets cut.

On a positive note, the staff were really friendly and i was offered refreshments on many occassions throughout the experience.

Unfortuntely i also didn't like the way my fringe was cut and had to go to another salon the next day in which even they were shocked. It was very embarrassing and am still growing my fringe out to this day.

Overall, i would recommend the salon but only for a trim.

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Posted 2 years ago
I found the salon very easy to find, which is great since I have an appalling sense of direction. Right off Oxford Street, it's a handy central location, and with a bright pink entrance sign, you can't miss it!

I was having a Brazilian waxing - my first one - and it was done by a trainee, supervised by a therapist. They used a mix of both hot and strip wax, depending on the area. Although the therapist was mainly instructing the trainee, they both made the effort to chat to me and make sure that I was ok, putting me at ease as well. I didn't feel too awkward or out of place and they made me feel comfortable.

The treatment room was really rather tiny, which made things a bit of a squeeze at times, but it was nicely presented and clean so no complaints there. I thought they did a professional job and I was pleased with the results.

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Verified review Visited October 2012
Posted 2 years ago
Got a voucher for a good deal on a haircut at The Soho salon. Very pleased with my cut. The staff were lovely and efficient.
Would recommend for people to try as I was impressed.

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Verified review Visited August 2012
Posted 2 years ago
Daniel was wonderful - I loved the coulour and cut and will definitely be going back! The only thing I'd change is the loud guy who sniffed the whole time on reception!

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Verified review Visited November 2011
Posted 3 years ago
this is one of the great offers from wahanda, i seen effect quickly and it lasted for a few weeks, i will visit again if there is another offer in the future

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Verified review Visited December 2011
Posted 3 years ago
This is a nice enough place and good value for money with the voucher I had. However the place is too small to offer all the treatments on the menu. My hot stone massage was good, but the room was tiny, so tiny that the bed had to be on wheels so the therapist could move me around just to get around the bed. This did ruin the relaxing experience I was expecting. Likewise the manicure was in a tiny area at the back of the salon - I felt like I was virtually sitting in the cupboard. So don't come here for a chilled out spa session, but do come for good value treatments as the therapist was good (really went for the knots in my back) and manicure was pretty good too.

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Verified review Visited August 2011
Posted 3 years ago
Booking was not as simple as it first appeared - the Covent Garden Slon website allows you to book for treatmeents that they don't do there. Which I only was told half an hour before I was supposed to be there. So I had to rebook for another day with the Soho Salon.

Paid an extra £40 or so to have a back treatment and facial. The salon was very small but quite nice. First impressions were not great. Although I was given a warm welcome and sat down with a glass of water to wait, I was then ignored which wasn't in itself an issue, but because the salon is so small I was basically sat a metre away from all the staff which makes being ignored rather awkward. Then a couple came in who obviously knew the manager and it was all smiles and hugs and let me take your coat etc etc whilst I sat there like a lemon. Anyway, eventually the therapist arrived and she was really lovely and sweet and really listened to what I wanted and said and gave some advice. She really seemed to know what she was talking about and doing, and I was very, very happy with the treatments. The girl on reception was rather surly on the way out and queried whether I had mentioned that I was going use the voucher when I booked - which I had. And then charged me for a more expensive treatment that I hadn't had.

This could be a better operation if the front of house staff were a bit more civil. As it is, it's still worth it if you get the lovely and capable therapist. If you don't, God help you.

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Posted 3 years ago
so i had my eyelash extensions done, and a hair restyle. I walked out that salon feeling like a million bucks! walked in, got seen promptly, asked if i wanted drinks...... i went for wine (brilliant!) the Therapist was so careful and my eyelashs looked so natural and so Incredible!
My stylist was a young guy (good looking too) and im a typical fussy client, i wanted a change without cutting to much off. I loved it! he advised me on what would look good and in 'vogue' at the moment and seriously loved it! all the staff were nice, all chatting to me and filling up my wine!
im putting them on speed dial!

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Verified review Visited October 2011
Posted 3 years ago
The reception , decor and facilities looked good, although the treatment room that I got was very small and seemed make do.
My main treatment was the facial and it was one of the worst facials I have ever had. The girl was a new recruit. I have had facials at many places across london and going by her hand movements alone , I could tell she was inexperienced.while trying to remove blackheads she literally squeezed my skin so badly that it was very painful and left red marks all over my face. Will never go back again.
The manicure was okay and pedicure was hurried up- all done by the same therapist.

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Verified review Visited November 2011
Posted 3 years ago
Attended Soho Salon on a Wahanda deal. Very easy to book in and salon was empty when I got there (it was midweek though). Staff greeted me in a very friendly manner. Modern and sleek interior. My first treatment was a facial (no option for this in Wahanda's drop downs for this salon!). This was a little disappointing. The room was very small, it lasted 50 min instead of 1 hr and the promised hand massage during a mask never materialised. Instead I was left on my own for 10 minutes whilst it dried. Included extraction which is never relaxing but this was particularly heavy handed in comparison to other facials elsewhere. Haircut however was great. Very polite hairdresser, did exactly what I asked and finished it nicely. Great attention to detail. Would definitely return for a haircut but beauty treatments need to be refined!

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Verified review Visited November 2011
Posted 3 years ago
fanstastic relaxing experience! loved my massage and facial such good value for money. I would def recommend this place. I am a new mum who needed some pampering and this was just what i needed, some met time.

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Posted 3 years ago
I went to the salon this week to get a Crystal facial and an eyelash perm.
The staff were really friendly and lovely. The salon is quiet small, but very clean and pleasant.

The treatments were lovely although a little pricey, yet worth it.

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