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Venue rating

4.0

930 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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The Runway
The Runway
Unit 2,
11-13 Horseferry Road, City Of Westminster, London, SW1P 2AH
United Kingdom

Hair Salon

The Runway
Unit 2,
11-13 Horseferry Road, City Of Westminster, London, SW1P 2AH
United Kingdom

Opening hours

Mon - Wed 11:00 am - 8:00 pm
Thur 10:00 am - 9:00 pm
Fri 11:00 am - 9:00 pm
Sat 9:30 am - 6:30 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Runway part of The Runway   Off-peak
This venue offers discounts on off-peak appointments.

At The Runway, discover what it means to be the most important person. In the trusted hands and expertise of our professional hair and beauty team, you will receive full VIP treatment. We offer a wide range of complimentary services, from delightful refreshments to free Internet access. After your relaxing experience, you'll leave full of confidence and feeling a million dollars!

"Be the focus of everyone's attention at The Runway"

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 930 reviews

5 stars 300
4 stars 379
3 stars 168
2 stars 46
1 star 37
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Heat Treatments (1)
  • Face
  • Acne Treatments (3)
  • Eye Treatments (2)
  • Eyebrow and Eyelash Treatments (12)
  • Facials (97)
  • LVL Lashes (1)
  • Men's Facial (2)
  • Microdermabrasion (3)
  • Hair
  • Blow Dry (22)
  • Brazilian Blow Dry Keratin Treatment (27)
  • Hair Colouring and Highlights Treatments (64)
  • Hair Conditioning and Scalp Treatments (18)
  • Hair Consulting (9)
  • Haircuts and Hairdressing (480)
  • Hair removal
  • Brazilian Waxing (18)
  • Hollywood Waxing (10)
  • Waxing (119)
  • Massage
  • Aromatherapy Massage (22)
  • Deep Tissue Massage (6)
  • Hand Massage (3)
  • Swedish Massage (1)
  • Therapeutic Massage (69)
  • Medical & Dental
  • Cosmetic Injectables (2)
  • Nails
  • Manicure (30)
  • Pedicure (35)
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Have you been here? Write a review
Verified review Visited July 2015
Posted 1 week ago
It was very good, Christina was very pleasant and efficient. The colour has come out just as I wanted. See you net time!

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Verified review Visited July 2015
Posted 1 week ago
I am so glad that I chose this venue for my hair, value for money and hair colour came out gorgeous

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Verified review Visited July 2015
Posted 1 week ago
it was really nice service.. they are very kind and the hair treatment was absolutely perfect. I'm sure I'll visit Runway again.

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Verified review Visited July 2015
Posted 1 week ago
I am so glad that I came to this venue, it was a great place, price was reasonable and staff was extremely friendly and professional. Thank you so much for your service

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Verified review Visited July 2015
Posted 1 week ago
I cam into the salon for a haircut and a clear glossing treatment. The hairdresser that was asigned to me didn't seem to understand exactly what I was getting done so I repeatedly said 'CLEAR GLOSSING'. However when my treatment was finished I could notice that my hair looked lighter at the roots, I have black hair naturally and I haven't had my hair coloured in a few years now as I am trying to go back to natural. So it was strange that my roots now looked a brown colour. I assumed it was the lighting. However on returning home it was apparent that my hair had been coloured and as the hairdresser applied the treatment to my roots first and then the ends the top had become the lightest. I immediately went back to the hairdresser with my sister, as I had shown her what happened and she too agreed that it was obvious my hair was a different colour. I asked them if possibly they made a mistake and coloured my hair. However they all began to deny it and kept saying they saw my hairdresser mix the clear gloss in the back and that it was impossible. They then went on to say that they had not seen what colour my hair was when I entered the salon so they could not tell. And another woman had the nerve to tell me that after a clear gloss it is normal that your hair gets lighter.. which obviously it is not. The only solution they gave me is that I come back and have a darker gloss treatment put on to correct the colour change. I got no apology and the man that did my hair disappeared altogether into the back. I was made to feel as if I was lying, and was given no apology for a mistake made by them. I was very upset as I have chosen not to colour my hair for years and now have colour in my hair again which will take years to grow out completely. I would not go back to this salon even for a haircut! I will only be returning so that they can fix the mistake they made. I would not recommend this place.

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Verified review Visited June 2015
Posted 1 week ago
I had the loveliest member of staff, who was so friendly it felt more like an afternoon out with an old friend. My manicure was excellent quality, with my ties lasting over a month.

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Verified review Visited June 2015
Posted 1 week ago
I go to this venue regularly and I am never disappointed. The staff are always very friendly and accommodating , and the service is always very Efficient.

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Verified review Visited July 2015
Posted 1 week ago
Angel did a fab cut and beautiful blow dry curls!

I love having my hair cut here - it's relaxed and friendly and really central.

Definitely recommended.

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Verified review Visited July 2015
Posted 2 weeks ago
Had half head highlights, got there bit early and was seen straight away.
Colour turned out good. Was kept waiting for a blow dry but wasn't too much of a hassle.
Overall very pleased. Would go back.

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Verified review Visited July 2015
Posted 2 weeks ago
The salon itself is fine and the treatments were good value for money. It is a little pig of the way for me though.

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Verified review Visited July 2015
Posted 2 weeks ago
Really good experience from start to finish, really happy with my hair cut and would come back again for the same service or try one of their others

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Verified review Visited July 2015
Posted 2 weeks ago
I was left waiting ten minutes when I arrived, which was a shame. But Donna did a brilliant job of my waxing treatment, she was really friendly and I've rebooked the same again.

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Verified review Visited June 2015
Posted 3 weeks ago
It was a good deal for T highlights and result was very good. Regarding other things I would recommend to improve water as it is either very hot or very cold. When I had highlights another person next to me was doing keratin treatment, steam and smell was all around everyone - being asthmatic it could be a potential danger.

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Verified review Visited July 2015
Posted 3 weeks ago
Fabulous blow dry - highly recommended. The staff were friendly and treated me really well. I will definitely be back again - hopefully sometime soon!

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Verified review Visited July 2015
Posted 3 weeks ago
I had a Haircut and Moroccan Oil Treatment and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 3 weeks ago
Great haircut, really good experience from start to finish so would go back again and have the same treatment again and maybe try others too.

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Verified review Visited June 2015
Posted 3 weeks ago
The lady cutting my hair was nice but kept trying to push products on me (and constantly reminded me of my embarrassing dandruff that I'm currently using medicated shampoo for!)

The haircut itself was fine, she was adamant on adding some layers given my hair is quite long but I was happy with the length. Had to remind her about the Moroccan oil treatment but she was quick to do this once I asked. Overall, I thought the experience was fine but found I had to keep reminding the lady cutting my hair about things that are usually standard in a salon - a drink, something to read, hairspray after styling my hair. If I hadn't booked through Wahanda at a cheaper price I'd have felt over-charged for the cut and treatment received.

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Verified review Visited June 2015
Posted 4 weeks ago
The whole experience was fantastic and the stylist who looked after me was amazing. I will definitely be going back.

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Verified review Visited June 2015
Posted 4 weeks ago
I had a Dermalogica Deep Cleansing Facial and have awarded it 3 stars.

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Verified review Visited June 2015
Posted 1 month ago
Very fast and virtually painless waxing treatment (full legs and hollywood). Beautician was very friendly and very professional indeed. I was in and out in under 45 minutes. Thank you very much, I'll definitely be back.

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