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Venue rating

4.0

867 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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The Runway
The Runway
Unit 2,
11-13 Horseferry Road, City Of Westminster, London, SW1P 2AH
United Kingdom

Hair Salon

The Runway
Unit 2,
11-13 Horseferry Road, City Of Westminster, London, SW1P 2AH
United Kingdom

Opening hours

Mon - Wed 11:00 am - 8:00 pm
Thur 10:00 am - 9:00 pm
Fri 11:00 am - 9:00 pm
Sat 9:30 am - 6:30 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Runway part of The Runway   Off-peak
This venue offers discounts on off-peak appointments.

At The Runway, discover what it means to be the most important person. In the trusted hands and expertise of our professional hair and beauty team, you will receive full VIP treatment. We offer a wide range of complimentary services, from delightful refreshments to free Internet access. After your relaxing experience, you'll leave full of confidence and feeling a million dollars!

"Be the focus of everyone's attention at The Runway"

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Services

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 867 reviews

5 stars 268
4 stars 361
3 stars 158
2 stars 42
1 star 38
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Heat Treatments (1)
  • Face
  • Acne Treatments (2)
  • Eye Treatments (1)
  • Eyebrow and Eyelash Treatments (8)
  • Facials (92)
  • LVL Lashes (1)
  • Microdermabrasion (2)
  • Hair
  • Blow Dry (22)
  • Brazilian Blow Dry Keratin Treatment (26)
  • Hair Colouring and Highlights Treatments (56)
  • Hair Conditioning and Scalp Treatments (18)
  • Hair Consulting (9)
  • Haircuts and Hairdressing (453)
  • Hair removal
  • Brazilian Waxing (18)
  • Hollywood Waxing (10)
  • Waxing (112)
  • Massage
  • Aromatherapy Massage (19)
  • Deep Tissue Massage (6)
  • Hand Massage (3)
  • Swedish Massage (1)
  • Therapeutic Massage (69)
  • Medical & Dental
  • Cosmetic Injectables (2)
  • Nails
  • Manicure (28)
  • Pedicure (35)
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Have you been here? Write a review
Verified review Visited March 2015
Posted 1 week ago
Nice salon with very welcoming and lovely staff. I got my eyebrows shaped and waxed and love the result. The beautician who did my eyebrows did not speak english very well, but she understood what I wanted. Definitely going back.

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Verified review Visited March 2015
Posted 1 week ago
The massage was very light. Pleasant over all, but it was more focused on the back rather than being a shoulder,neck and scalp.

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Verified review Visited March 2015
Posted 1 week ago
Lovely salon tucked away just round the corner from westminster. Great staff, very efficient and friendly and made me feel like a star! Highly recommended - I'll be coming back.

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Verified review Visited March 2015
Posted 1 week ago
The hairdressers messed up the time of the appointment (was supposed to be 2pm but they had or on their system as 4) however they were accommodating and saw me at 3pm instead. The stylist was great - seemed to know what he was doing and have me some food advice, and to was happy with the cut. would go back.

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Verified review Visited February 2015
Posted 2 weeks ago
Salon was empty upon arrival, friendly staff and a good haircut. No refreshment offered however and wasn't asked to rebook on my way out.

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Verified review Visited March 2015
Posted 2 weeks ago
I had a Half head hi light and a cut with a oil treatments and have awarded it 3 stars.

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Posted 2 weeks ago
Do not go here if you want to keep your hair! I have been a regular customer here for a few years, despite the salon looking a bit shabby (told the owner isn't willing to spend any money sprucing it up a little) I came back here as the colour treatments I got were usually decent and normally you would know what to expect, until my last visit. I got my usual root tint and when getting it blow dried told the hairdresser my scalp was burning and she told me it was the moose she had just put in and it would stop once she dried it. When I washed it at home over a day later I noticed an unpleasant eggy smell and huge amounts of my hair was falling out. The product had obviously not been washed off properly. I was so shocked and upset and brushed through my hair with a tangle teezer and more and more kept falling out. I thought this must be a dream and I'll wake up soon it was so awful. Unfortunately not the case, I have been left with bald spots at the side of my head and lost about a third of my hair. I am so so upset. What has made matters worse is the salons lack of customer care in response to this, I have been a regular there for years. There was not one offer of a refund until I made it very clear I wanted my money back. I have called and asked to speak to someone being assured I would get a call back and no one has. This salon is a joke. Keep your hair and stay away.

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Verified review Visited December 2014
Posted 2 weeks ago
All ok.
Had half a leg waxing
The girl knew what she was doing and she was quick..so all good.
But it's not a difficult job anyway..so can't really give 5 starts for this reason!

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Verified review Visited March 2015
Posted 2 weeks ago
Good location and friendly staff, good hair cut and hair wash, blow dry wasnt quite what I wanted but I have very diffcult hair so wasn't expecting it to be perfect. I'd recommend and come back.

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Verified review Visited July 2013
Posted 2 weeks ago
The overall haircut was done quite well, and it was blow dried and styled very nicely. The staff aren't very friendly and the salon was really quiet, so the whole experience felt a little awkward. Good standard for a cheap haircut

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Verified review Visited March 2015
Posted 3 weeks ago
Great friendly salon. Not the best hair cut I have had but I would recommend the place for a trim

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Verified review Visited March 2015
Posted 3 weeks ago
I can fully recommend the salon and the service. I've had a haircut with Maroccan Oil Treatment. The whole experience was very nice and relaxing. The stylist (Gosia) was lovely, listening my expectations and also suggested me few things about a new haircut. I am really impressed with her knowledge and skills. Good value for money. I will definitely come back.

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Verified review Visited March 2015
Posted 3 weeks ago
I had a Ladies Cut and Blow Dry and have awarded it 4 stars.

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Verified review Visited April 2014
Posted 4 weeks ago
Therapist was lovely and did a quick job on my leg and arm wax which with the Wahanda discount was a good deal. Salon could do with a facelift, chipped paint and torn bench covers etc. I've recently moved from SW so the area isn't convenient for me anymore but I went a few times when i lived there so if you work or live nearby then give it a try.

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Verified review Visited February 2015
Posted 1 month ago
Olga was great and very friendly. She gave me great advice on how to best take care of my hair! Will definitely go back.

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Verified review Visited February 2015
Posted 1 month ago
I had a 45 minute deep cleaning Facial massage and it was excellent! I will definitely be back and recommend the location!

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Verified review Visited February 2015
Posted 1 month ago
Great visit would definitely go again. The stylist was lovely, and made sure I was completely happy with my finish before letting me leave! Would definitely recommend.

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Verified review Visited February 2015
Posted 1 month ago
I had a great time at Runway although it took a lot longer than the indicated time. I have no complaints. Cut was great. The lady gave me good color advice - I am now receiving compliments re my hair color. All in all - it was a good experience.

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Verified review Visited February 2015
Posted 1 month ago
Not a bad experience but not a great one. Salon looks a bit run down and a very loud rude lady behind the till. Did a lovely job of my hair and for just under £30 I can't fault the value for money. Not sure if I had a Moroccan oil treatment. If I did they didn't mention it. If runway spend a bit of time and money in smarting the place up and insuring all the receptionist staff realised that they were in a professional environment then it would be a great salon. My hairdresser was lovely and did a great job with my hair!

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Verified review Visited February 2015
Posted 1 month ago
This is the second time I had a back and shoulders massage at Runway. Given the amount of pain I'm constantly in and the stiffness of my muscles, I'd say the massage is wonderfully helpful. To me it is always a little painful as the girl works on those knots but at the same time relaxing and I love having it done during my lunchtime - I can just switch off my brain for half an hour. Will definitely be back soon!

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