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Venue rating

4.0

878 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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The Runway
The Runway
Unit 2,
11-13 Horseferry Road, City Of Westminster, London, SW1P 2AH
United Kingdom

Hair Salon

The Runway
Unit 2,
11-13 Horseferry Road, City Of Westminster, London, SW1P 2AH
United Kingdom

Opening hours

Mon - Wed 11:00 am - 8:00 pm
Thur 10:00 am - 9:00 pm
Fri 11:00 am - 9:00 pm
Sat 9:30 am - 6:30 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Runway part of The Runway   Off-peak
This venue offers discounts on off-peak appointments.

At The Runway, discover what it means to be the most important person. In the trusted hands and expertise of our professional hair and beauty team, you will receive full VIP treatment. We offer a wide range of complimentary services, from delightful refreshments to free Internet access. After your relaxing experience, you'll leave full of confidence and feeling a million dollars!

"Be the focus of everyone's attention at The Runway"

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Services

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 878 reviews

5 stars 273
4 stars 364
3 stars 159
2 stars 43
1 star 39
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Heat Treatments (1)
  • Face
  • Acne Treatments (2)
  • Eye Treatments (1)
  • Eyebrow and Eyelash Treatments (8)
  • Facials (94)
  • LVL Lashes (1)
  • Microdermabrasion (2)
  • Hair
  • Blow Dry (22)
  • Brazilian Blow Dry Keratin Treatment (26)
  • Hair Colouring and Highlights Treatments (58)
  • Hair Conditioning and Scalp Treatments (18)
  • Hair Consulting (9)
  • Haircuts and Hairdressing (458)
  • Hair removal
  • Brazilian Waxing (18)
  • Hollywood Waxing (10)
  • Waxing (113)
  • Massage
  • Aromatherapy Massage (19)
  • Deep Tissue Massage (6)
  • Hand Massage (3)
  • Swedish Massage (1)
  • Therapeutic Massage (70)
  • Medical & Dental
  • Cosmetic Injectables (2)
  • Nails
  • Manicure (28)
  • Pedicure (35)
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Have you been here? Write a review
Verified review Visited April 2015
Posted 3 days ago
I had T section highlights done. Friendly staff, good work. The price was very as it was on offer. I would recommend to try.

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Verified review Visited April 2015
Posted 3 days ago
Fantastic haircut and relaxing head massage, staff were very knowledgable and happy to advise on style ideas.
Would highly recommend

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Verified review Visited April 2015
Posted 1 week ago
It is always a pleasure to go for a back massage at the runway and a great relief to my ever stiff shoulders. Perfect for the lunchbreak too!

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Verified review Visited April 2015
Posted 1 week ago
Great haircut, she took Her time with the wash before which was nice and even did an oil treatment during it for extra condiitoning! Would come back again

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Verified review Visited April 2015
Posted 1 week ago
Really great experience here, my skin looks really good after facial. Therapist was lovely and very thorough. I'll definitely be back.

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Verified review Visited April 2015
Posted 1 week ago
I had a One Waxing Treatment on Any Area and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 1 week ago
My stylist did not do what he said. what he described to me is totally different than the result . My hair was really long, just above me waist . I said don't cut my hair too short but he did not listen to me ! Now my hair is just around my shoulder and no any style, I did I not sh!out to him because this can not give my hair back. I am really unhappy with the result.

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Verified review Visited March 2015
Posted 2 weeks ago
Enjoyed my facial as she took care to carry out extraction and nice firm massage. Would go back and also to try the massage too. Good value in Wahanda offer.

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Verified review Visited March 2015
Posted 2 weeks ago
Very good location, kind staff and nice haircut and hairdressing! They are willing to adjust time to my schedule and all services are fully satisfying.

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Verified review Visited March 2015
Posted 2 weeks ago
I had a Full head hi light and a cut and have awarded it 3 stars.

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Verified review Visited March 2015
Posted 2 weeks ago
I was made to feel guilty as a customer with curly hair (partially african) because I should have booked an appt longer than 45mins. No other hairdresser has complained as it drys and straightens easily. So overall I was disappointed after spending 2 hours in there and my hair was a frizzy mess! Everyone seemed nice, but the quality of the cut and the time wasted was just under par.

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Verified review Visited March 2015
Posted 3 weeks ago
Nice salon with very welcoming and lovely staff. I got my eyebrows shaped and waxed and love the result. The beautician who did my eyebrows did not speak english very well, but she understood what I wanted. Definitely going back.

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Verified review Visited March 2015
Posted 4 weeks ago
The massage was very light. Pleasant over all, but it was more focused on the back rather than being a shoulder,neck and scalp.

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Verified review Visited March 2015
Posted 1 month ago
Lovely salon tucked away just round the corner from westminster. Great staff, very efficient and friendly and made me feel like a star! Highly recommended - I'll be coming back.

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Verified review Visited March 2015
Posted 1 month ago
The hairdressers messed up the time of the appointment (was supposed to be 2pm but they had or on their system as 4) however they were accommodating and saw me at 3pm instead. The stylist was great - seemed to know what he was doing and have me some food advice, and to was happy with the cut. would go back.

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Verified review Visited February 2015
Posted 1 month ago
Salon was empty upon arrival, friendly staff and a good haircut. No refreshment offered however and wasn't asked to rebook on my way out.

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Verified review Visited March 2015
Posted 1 month ago
I had a Half head hi light and a cut with a oil treatments and have awarded it 3 stars.

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Posted 1 month ago
Do not go here if you want to keep your hair! I have been a regular customer here for a few years, despite the salon looking a bit shabby (told the owner isn't willing to spend any money sprucing it up a little) I came back here as the colour treatments I got were usually decent and normally you would know what to expect, until my last visit. I got my usual root tint and when getting it blow dried told the hairdresser my scalp was burning and she told me it was the moose she had just put in and it would stop once she dried it. When I washed it at home over a day later I noticed an unpleasant eggy smell and huge amounts of my hair was falling out. The product had obviously not been washed off properly. I was so shocked and upset and brushed through my hair with a tangle teezer and more and more kept falling out. I thought this must be a dream and I'll wake up soon it was so awful. Unfortunately not the case, I have been left with bald spots at the side of my head and lost about a third of my hair. I am so so upset. What has made matters worse is the salons lack of customer care in response to this, I have been a regular there for years. There was not one offer of a refund until I made it very clear I wanted my money back. I have called and asked to speak to someone being assured I would get a call back and no one has. This salon is a joke. Keep your hair and stay away.

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Verified review Visited December 2014
Posted 1 month ago
All ok.
Had half a leg waxing
The girl knew what she was doing and she was quick..so all good.
But it's not a difficult job anyway..so can't really give 5 starts for this reason!

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Verified review Visited March 2015
Posted 1 month ago
Good location and friendly staff, good hair cut and hair wash, blow dry wasnt quite what I wanted but I have very diffcult hair so wasn't expecting it to be perfect. I'd recommend and come back.

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