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Venue rating

3.9

38 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
The Purecare Spa
The Purecare Spa
No.1 Harley St,
London, W1G 9QD
United Kingdom

Salon

The Purecare Spa
No.1 Harley St,
London, W1G 9QD
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat - Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Salon in Harley Street
Tagged as: Salon

The Purecare Spa

At The Purecare Spa, we provide a luxury combination of high quality natural Thai skin products with authentic Thai facial massage techniques. Our treatments will leave you feeling relaxed, energised, rejuvenated and provide highly effective results. We offer a range of enticing facial treatments to revive your skin and restore vitality and youth. Our luxury treatment room is located conveniently right in the heart of London's west end, just off Oxford Street on the famous Harley Street, which is only a 3 minute walk from Oxford Circus tube station or Bond Street tube station. You will find a friendly and relaxing atmosphere where you can escape from the stress of the office or of a hectic shopping expedition, to refresh yourself and reenergise for the remains of your day. Why not try one of our facial treatments, and see for yourself the results – we promise that you will not be disappointed and that we will help you will find relief from the stresses and strains of modern city living!

Contact us today to book one of our facial spa treatments.

Phone.077-75271531

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 38 reviews

5 stars 14
4 stars 12
3 stars 7
2 stars 2
1 star 3
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Deep Tissue Massage (1)
  • Facials (34)
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Verified review Visited September 2014
Posted 8 months ago
The location for this spa place is great, and the opening hours are flexible - very suitable for working population who wants to do facial in a workday evening.

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Posted 9 months ago
Booked a facial through KGB back in March, they cancelled it. After several unanswered phonecalls, I finally re-booked the facial again for July. It was for my wedding and I really wanted to look my best. I booked it for the Monday and the wedding was on the Friday. Monday morning I call to confirm and they told me they had cancelled my booking. They know it's too late for me to claim my money back through KGB and have made no attempt to re-pay the money they've taken from me. If I hadn't have rung to confirm the first I'd have known about having no appointment is when I'd have traveled all the way into London and got there, which is just terrible customer service. I really would advise someone to have nothing to do with this salon; they ruined my wedding preps and showed a callous, disregardful attitude throughout. They have no respect for customers and the only time Nat ever got back was when I threatened to contact regulators and Trading Standards, which, unfortunately, I have now done, as well as contacting the small claims court as it seems this salon is used to taking money for services it doesn't provide. Appalling, unprofessional, money-grabbing salon-please don't book here unless you want months' worth of stress and frustration.

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Verified review Visited July 2014
Posted 9 months ago
Best facial I ever had. She definitely knows her job and could see proper results after one session, relaxing and very good location. Highly recommend!

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Verified review Visited June 2014
Posted 10 months ago
Amazing, never had a better facial, Nat is absolutely perfectionist, I'm very pleased with the result. Already booked my next appointment with her, and will make it regular for sure.

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Verified review Visited June 2014
Posted 11 months ago
Fantastic facial -quite technical with vacuum suction to remove dead skin, extraction and steam. Really good quality facial products and came out as smooth as a baby's bum, with no post-facial breakouts! I will definitely return.

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Posted 1 year ago
I bought a voucher off KGB Deals and made my appointment but was informed that the spa is closed for renovations. I rescheduled my appointment but it doesn't help that Nat's English isn't good and she fumbled the dates, which was ok with me. She then sent me another generic email about the spa closing, which was the very same email I had first received. When I tried to clarify what dates I was booked in, she replied that both dates were already booked and I should get a refund from KGB deals. This is very unprofessional and such a waste of time! I now have to chase KGB Deals for a refund

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Posted 1 year ago
Awful and very disapointed. They dont speak english properly, so it's very hard to communicate. I bought this voucher from KGB. On the day of my appointment I gave 7 hours notice, which clearly it states to give 24 hour notice. But how can I if it is is to do with death. Death does not come in guranteed. My uncle died the night before. So when I phoned the receptionist said its ok and I would need to contact Kgb for another appointment. As it has to go through them not to do with them.
I emailed and left voice message at the Purecare but no answer. Also emailed Kgb they got back to me saying its nothing to do with them it's to with the merchant. Kgb got back to me after they have spoken to the merchant saying apparently the receptionist told me that I cannot re scedual my appointment as I did not give 24 hour notice. Which they never told me this. This is utterly disgusting. They are moner grubber, I explained this to the receptionist that how can i give you 24 hour notice with death related. She said exactly ' I understant but it is nothinig to do with us, you need to call Kgb'. They havent even gave my money back. They are cold hearted people who think about money. Sick people.

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Verified review Visited February 2014
Posted 1 year ago
My facials with Nat are always a treat and this time was no different. As always, I would thoroughly recommend Purecare Spa.

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Verified review Visited February 2014
Posted 1 year ago
Booked in an appointment only be to called up later in the day and told that they can not honor my booking. They did try to offer a later time, but I was unable to make it and it seems the system did not update all the times available. Alittle disappointment as was looking forward to it. Will try another if i am in the neighborhood. Now need to sort out refund with Wahanda.

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Verified review Visited January 2014
Posted 1 year ago
I always look forward to my facials at Purecare spa. Nat is an excellent therapist and I am starting to really notice the difference in my skin since i started having facials there. At the end of the hour i am always incredibly relaxed.

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Verified review Visited January 2014
Posted 1 year ago
As others have written the confirmation text message you get is really great and gives great detail how to find the place and all.
Nat was very welcoming and nice and explained all parts of the procedure. The treatment itself (Advance Balance Facial) was thorough and relaxing.
Skin was babysoft afterwards.
Will certainly go back.

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Verified review Visited December 2013
Posted 1 year ago
The facial was great! I will definitely be back for me :)
I also liked that they sent a message with a reminder and instructions on how to find the place.

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Verified review Visited December 2013
Posted 1 year ago
I had a Thai Deep Tissue Massage and have awarded it 3 stars.

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Verified review Visited December 2013
Posted 1 year ago
This was excellent as usual. Nat is knowledgeable and makes you feel really at ease. After the facial my skin always looks amazing.

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Posted 1 year ago
This was my second time when i visited Nat and now in the new location on Harley street, which is a much better and profesionall... However i came back to Nat because she is really good ( i dont care about the location as long as its clean) in what she does and my face looks amazing and refreshed after her facials, loving her products she is using as my face is very sensitive and almost nothing is good enough for it, also love that she is very tidy and clean beautician...
Will defenetlly recomend Nat and come back for more soon !

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Verified review Visited November 2013
Posted 1 year ago
The staff were very friendly but I felt the facial could have been better, no extraction was performed and I really feel that any good facial should include this as part of the package. The ambience in my opinion was too clinical for a salon, bright fluorescent lights don't help you relax.

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Verified review Visited December 2013
Posted 1 year ago
A different venue to my last visit, this time Harley Street, very different to under the tanning shop. The facial itself was excellent and very relaxing. Nat is a great therapist and takes time to review previous treatments and suggest what your skins needs this time.

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Verified review Visited November 2013
Posted 1 year ago
I had a Advance Balance Facial and have awarded it 5 stars.

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Verified review Visited November 2013
Posted 1 year ago
I had a Sensitive Skin Facial and have awarded it 4 stars.

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Verified review Visited November 2013
Posted 1 year ago
Nice lil place in Central London - as as soon as you're downstairs the atmosphere changes (from the tanning shop above). Nat, the therapist is super careful and attentive, and I really enjoyed the facial. Within 15 minutes I already got compliments that I was looking refreshed - so it worked!

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