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Venue rating

4.3

30 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Laboratory Spa and Health Club, Muswell Hill
The Laboratory Spa and Health Club, Muswell Hill
The Avenue,
Muswell Hill, London, N10 2QE
United Kingdom

Day Spa

The Laboratory Spa and Health Club, Muswell Hill
The Avenue,
Muswell Hill, London, N10 2QE
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat 10:00 am - 8:00 pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Laboratory Spa and Health Club, Muswell Hill part of The Laboratory Spa and Health Club

Our philosophy in designing the Laboratory Spa and Health Club has been to create an environment that offers a sanctuary from the stresses and strains of modern life.

We believe that all our members will appreciate the care and attention that has been paid to every detail of the club and that the quality of the facilities, high standards of cleanliness and customer service which we promise will be reflected in an atmosphere rarely enjoyed in other clubs.

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 30 reviews

5 stars 14
4 stars 12
3 stars 4
2 stars 0
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body Treatments (1)
  • Facials (2)
  • Indian Head Massage (1)
  • Steam and Sauna Therapy (19)
  • Swimming (19)
  • Therapeutic Massage (2)
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Have you been here? Write a review
Verified review Visited April 2015
Posted 2 days ago
Booked the spa day for two as a last minute surprise. Struggled to get through on phone to book - took a whole day to sort out, but the manager was friendly when we finally spoke.

Lovely warm welcome from all staff and tour by the manager - provided with towels, gowns, flip flops and a small gift, which was all very welcome. The lunch was included and we could have anything off the menu - both of us were really pleased, and the unlimited supply of juice of the day was great.

We had full use of the relaxation room to ourselves, which gave us a decent level of privacy. The only problems were a lack of music (I spied an opportunity to link up an iPhone with the sound system, but the staff didn't seem to know) and our coffee wasn't topped up regularly. The pool, jacuzzis and saunas were all clean as to be expected and not too busy on a weekday.

If another couple had booked a spa day I can't help feeling the day would've been slightly odd, as we would've been sharing a small space (the relaxation room) with strangers.

We also booked a 35 minute massage, which only lasted 24 minutes. Given the price, this was quite disappointing.

All in all we had a lovely day and would recommend to others seeking a bit of solitude in London...

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Verified review Visited April 2015
Posted 2 days ago
Nice manager guided us through. There was lovely relaxing room available just for the day spa users with tea and music. Lunch was good and complimentary. Overall we had a good day there.

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Verified review Visited April 2015
Posted 6 days ago
I went for a Spa Day Escape for Two and have awarded it 3 stars.

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Verified review Visited March 2015
Posted 1 month ago
The staff made this for my sister and I. The location is great, the food is great, the class selection is great. We had a leak in the chill room and that was just unfortunate and they cleaned it up as best as they could and gave us a little goody bag to compensate but we did have to call 4 times to get some fresh water and tea. The pool is lovely and so is the steam and sauna but they are very full with members. Would be good to be made aware of peak times etc. It was a nice day and I cannot complain.

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Verified review Visited January 2015
Posted 2 months ago
I went for a Spa Day Escape for Two and have awarded it 4 stars.

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Verified review Visited January 2015
Posted 2 months ago
I and friend are living at the area for long time and heard that The Laboratory Spa is a quite nice spa but didn't have a chance to visit.
Therefore when I found a spa day for 2 offer, I purchased it without any hesitation.
And we really enjoyed the day and hope to come back again.

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Verified review Visited January 2015
Posted 3 months ago
The staff here were amazing. They were helpful, friendly and made sure that when the relax room leaked that we were suitably compensated and looked after. We did have to ask for the water and tea to be topped up several times but that was just because it was busy. The food was great, the welcome pack of gown, slippers and padlock was lovely. I will be coming back again.

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Verified review Visited December 2014
Posted 4 months ago
I went for a Spa Day Escape for Two and have awarded it 5 stars.

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Verified review Visited December 2014
Posted 4 months ago
Not sure what the spa is like because despite this being a last minute deal you have to book the spa day 4 weeks in advance. That was a bit disappointing, and hardly 'lastminute'.

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Verified review Visited October 2014
Posted 6 months ago
I went for a Spa Day Escape for Two and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 7 months ago
I went for a Spa Day Escape for Two and have awarded it 4 stars.

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Verified review Visited August 2014
Posted 7 months ago
Overall it was good. It was a birthday present for my mum and she was very happy so that's the main thing. They did mess up on our bookings though we couldn't have what we originally wanted or booked. One of the two beauticians were away so they were low on staff and unable to some treatments we wanted in. the CD player broke so i couldnt have music with my massage, plus Gucuzzi wasn't working for most of the day and by the time it was it wasn't hot. They did apologies but this was disappointing. But I think we may have just got an off day, the facilities and staff are lovely.

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Verified review Visited July 2014
Posted 9 months ago
Generally - loved it. Great gym, steam and sauna rooms very attractive, pool OK. Wish there was a jacuzzi or a hot tub but they're luxuries and for what we paid, we were very satisfied. The treatments were professional and friendly, the therapists clearly knew what they were doing.

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Verified review Visited April 2014
Posted 9 months ago
Was given this as a gift and had a good, relaxing time, enjoyed the experience and treatments. Please to have received it

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Verified review Visited June 2014
Posted 9 months ago
This place is a relaxation haven! Nicely tucked away from the hustle and bustle of London life, The Laboratory Spa and Health Club was an very nice way to end a loooong week!

The reception staff was courteous and polite as one would expect! The staff in The Juice Bar however, was second to none! Absolutely amazing and made us feel welcome albeit not being members straight-away! The outdoor terrace was open and lovely in the sun overlooking an amazing view!

The facilities was very good, we had good use of sauna, steam room, jacuzzi and the swimming pool! I do advise to book any beauty treatments well in advance as I couldn't book any but did manage to get onto a yoga class! Bring your gym kit as they also have a good facilitated gym and list of reasonable classes to take advantage of!

All in all, great day! We are already planning our next visit with our better halves with the buy one get one free offer and 15% off one single beauty treatments!

Thanks!

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Verified review Visited May 2014
Posted 10 months ago
Sauna area a bit dilapidated, apparently due a refurbishment this summer. Day spa relaxation room is next to swimming pool shower which had incredibly noisy pipes/pump. Lunch choices are a bit stingy (only one dish/sandwich/salad from the menu and only the pre-made juice of the day). Water/tea in the day spa room was not replaced at lunch time.

On a more positive note staff were friendly, you get a padlock for the lockers and some spa product samples in your towel bundle, the gym facilities are modern and clean, my massage (for which you pay extra) was excellent and access to the spa and parking are a doddle.

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Verified review Visited April 2014
Posted 10 months ago
The whole day was fantastic! There were four if us that went together and we were given a private room all to ourselves to relax and enjoy. There was an a tray of lemon water and tea, and the room was lovely and cosy. Lunch was delicious and the drinks all included. The staff were friendly, helpful and knowledgable. The only thing I would have wanted was some relaxation music in the spa room, but we had our chatter so that didn't matter much. Lovely day, fantastic massage treatment, the whole day was what we set out to enjoy, I highly recommend!!

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Verified review Visited April 2014
Posted 11 months ago
Highly recommend this spa day. We started with a cycle class in the gym, followed by a long swim, and then relaxed with a spa, sauna and finally a massage. Beautiful surroundings too.

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Verified review Visited April 2014
Posted 1 year ago
I went for a Spa Day Escape for Two and have awarded it 5 stars.

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Verified review Visited February 2014
Posted 1 year ago
This is a hidden gem in the busy London environment. The staff are super friendly and they all know what's included in the other so you don't have to keep explaining things all day. The facilities are well looked after and the pool isn't full of chlorine so your skin feels nice after a swim. It's a Lovely place and I'll definitely go again.

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