Massage itself was really good and staff lovely. They were very busy and running a little late but that didn't bother me and they were very pleasant about it. The only criticism I have is that (presumably due to the limitations of the way the building is set up) there didn't seem to be a seating area free to sit and wait in (I waited in the treatment room, which was fine) and I could hear the conversations going on in other rooms while I was having my massage - not a problem for me but if I had been set on silence and serenity it might have been. The massage was really good value so thank you.