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Venue rating

2.8

23 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Bannatyne Spa Manchester (Quay St)
The Bannatyne Spa Manchester (Quay St)
Sunlight House,
Quay Street, Manchester, M3 3JU,
United Kingdom

Day Spa

The Bannatyne Spa Manchester (Quay St)
Sunlight House,
Quay Street, Manchester, M3 3JU,
United Kingdom

Opening hours

Mon - Wed 11:00am - 7:30pm
Thur 11:00am - 8:30pm
Fri 10:30am - 7:00pm
Sat - Sun 10:00am - 6:30pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

The Bannatyne Spa Manchester (Quay St) part of Bannatyne Spa

We invite you to melt into a haven of tranquillity, a retreat in which to relax, unwind and begin the journey towards total wellbeing. The Bannatyne Spa Manchester in partnership with Elemis offers both men and women beauty therapies and spa rituals with uplifting outcomes.

Relax the mind, soothe the soul and lift the spirit.

Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains.

On entering our therapy rooms you will experience elements of warmth, candlelight, soothing music and delicate fragrances that conspire to create a sensual tranquillity. Our spa and beauty treatments will relax you and refresh your whole inner being. For those who wish to enjoy their treatments together we have a dual treatment room where the pampering can be shared. Our recently refurbished Spa is the perfect place to treat yourself and your friends to that relaxing treat you deserve.

We look forward to seeing you soon!

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Services

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Comments

Reviews are written by our customers after their visit.

2.8

Chain rating

Based on 23 reviews

5 stars 5
4 stars 6
3 stars 3
2 stars 3
1 star 6
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (9)
  • Massage
  • Deep Tissue Massage (1)
  • Indian Head Massage (6)
  • Reflexology (1)
  • Swedish Massage (4)
  • Therapeutic Massage (8)
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Have you been here? Write a review
Visited March 2014
Posted 2 weeks ago
I went for a Bannatyne Spa Day For One and have awarded it 4 stars.

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Posted 1 month ago
I visited this spa for a massage and was very happy with the service, the treatments and the facilities available afterwards. Not a country retreat but not sure what people expect for Central Manchester!

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Visited January 2014
Posted 2 months ago
I went for a Christmas Spa Day for Two and have awarded it 5 stars.

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Posted 2 months ago
Do not visit this so called spa !!! You have been warned !! Dirty cold unmaintained worst morning of my life . Was bought as a present from my husband he was so upset . We was supposed to spend a day there but only managed to spend a few hours because we had a treatment booked!! I have given one star to cleanliness but really it's a no star !!!

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Posted 3 months ago
there are a number of reviews on here saying not as good as should be so when i received a voucher for Xmas i wasn't expecting very much but can honestly say i have come away relaxed and feel i got value for money although the reviews re the parking were spot on we arrived early to compensate so thanks for that

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Visited November 2013
Posted 4 months ago
The facial was lovely. The Jacuzzi and sauna were nice. The pool was very cold and it felt a bit like you were in a dark basement.

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Visited October 2013
Posted 6 months ago
Never had reflexology but thoroughly enjoyed the experience. Really lovely ambience and the therapist was excellent. Left feeling nice & relaxed and she gave me information on the outcomes of the reflexology.

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Posted 11 months ago
Treatments excellent, therapists knowledgeable and not pushy when giving you the sales spiel at the end. Could have been better if there was a larger seating area, only 2 chairs for our group of 3 wasn't great, and there were other people waiting too.

We used the pool too, pool area is ok. Generally clean though there were some hair elastics and dirty plasters on the side which I am hoping the cleaner simply hadn't got to yet. The general pool area could do with a good deep clean and some oerall improvement. The mirrored walls were starting to lose their covering by the jacuzzi.

Sauna clean. They have a separate one for men and women if you're worried about that kind of thing.

Beware of the extra costs. £3 to hire a bathrobe, towel and slippers but they let you keep the slippers and the tote bag it comes in. Bathrobes are quite tatty with lots of loose threads and generally didn't get the 'luxury' feeling that I've had at other spas.

Take a large padlock for the locker unless you want to pay extra to hire one (though you do get this money back, it's more inconvenience).

Gym doesn't have a great deal of equipment but clean and nothing out of order.

Hairdryers in changing rooms but no dryer for swimwear. Wet kit bags are provided.

Worth going but only if you've got a voucher - don't pay full price as it's not worth it.

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Visited February 2013
Posted 1 year ago
I bought a voucher online for an eyebrow was or tweeze. But wahanda contacted me the deal was not available anymore and I had to ring the salon for further queries and reschedule my appointment. So I did. They haven't phoned me back jet so still waiting to go down to get my brows tidied. Maybe not the best customer service from this place.. I have been to Banatyne spas before and allways received good excellent service in the past.

Thanks

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Comments

1 year ago
Please accept our apologies that no one has returned your call. If you would like to call on 0161 832 3227 and i will personally return your call asap

Kind Regards

Alexandra
Spa Manager

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1 year ago
Thank you for your comment Alexandra, but it was allright. I had sorted it out allready and have by now allready been for my appointment and was very satisfied with my new brows. Thanks so much Freya

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Posted 1 year ago
This place was ok sure it is not the best Spa I have been to but it is not as bad as a lot of the reviews here make out...Had a relaxing time here and the staff were friendly when i visited, maybe I would not recommend it to my friends but if they said they were planning a visit i would not advise against it!
All together a nice place and worth a visit if your in the area.

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Visited September 2012
Posted 1 year ago
I bought a voucher for an expert facial plus neck and shoulder massage, but when I booked the treatment at my chosen venue it was not clear to me whether I had to book separately the facial and the massage or the massage was included in the facial... After a few e-mails it was clear that the massage was included... Apart from this, the venue was nice and cosy, the staff kind and polite, the facial and massage superb and the other facilities quite good. Overall, a great experience!

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Posted 1 year ago
Firstly, they had messed up the booking and had cancelled our appointment even though we replied to their confirmation email the day earlier! There were no cafe facilities at all which was surprising as we would have stayed longer if there were. The treatments were good and the staff were nice. It was more the mess ups with the booking and the lack of cafe facilities that were disappointing. All in all it was ok, but for £100 for two of us, we were expecting something pretty great. I would not go back.

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6 days ago
Hi, i bought my son and his partner the spa day for 2 and they only stayed a few hours and had exactly the same experience as you. They also should have got a free tub of cream which didnt appear. It is very badly run, I think Mr Bannatyne needs to pay it a visit because something is going adrift. I am very upset about it as it was a lot of money and i wanted my son to have a lovely day with his girlfriend.

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Posted 1 year ago
dont go to this place in manchester we were just told to rebook when we turned up for a relaxing spa day . First there is no parking. we asked at the desk where we could park and were sent to parking, we walked back to venue to be told we were too late for treatment and no other treatments were available. so much for advertising relaxing in the sauna being met by staff who will offer and explain all services. We were 18 minutes past app time and even though we had arrived sooner than this and asked for help with parking we were treated as if we didnt matter after travelling 50miles to get there we were not offered any other service till we asked. By which time none of us wanted to stay in the place for anything. So if you get a gift for a spa day at bannatyne spas. Dont even think about quay st. in manchester. We are writing to trading standards. Disgusted.

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Visited October 2011
Posted 2 years ago
We both had a great time. The staff were professional, the atmosphere was great and the spa was nice too. I loved the fact that we could have a massage in the same room at the same time. We had a very relaxing time.

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Posted 2 years ago
Read previous reviews and was a little worried about coming here for a Spa day with my friend, Mum & sister. We knew from the other reviews that there weren't any refreshment facilities so we were quite happy to get lunch at the Starbucks across the road. When I emailed the club about times of classes, I received a very nice welcome reply which was reassuring. And when we turned up on the day, the staff were friendly & helpful. The facilities were better than I expected with a good sized pool, 2 jacuzzis, steam room & sauna. The gym overlooks the pool and there is a stained glass ceiling over the pool, which I thought added to the Victorian feel of the building. The treatments were great - we had a neck, shoulder & back massage as well as a scalp massage - i felt really good afterwards. There were 2 things that weren't so great e.g. No private changing cubicles for those of us that don't do communal changing rooms and having to hire towels, robes & slippers - have been to the Marriott & they don't charge for these things. But overall we had a really good time & would go back again.

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Posted 2 years ago
Don't go!!
,Changing rooms dirty, robes old & scruffy. No facilities to put your robe whilst in pool. only two beds at side of pool,no where to sit and relax.
It states cafe & food available, when we went this was a coffee machine which you had to pay for, and we had to get dressed and go across the road to Tesco to buy a sandwhich.
Have been to many spa days over the years, this was the WORST EVER!!!

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Visited November 2011
Posted 2 years ago
My mother and I went to the 2 for 1 pamper day. We enjoyed ourselves a lot in the pool, jaccuzi and sauna. As for the treatment, we did the back, neck and shoulder massage. My massage wasn´t as relaxing as I had expected and I found it rather rough. I talked to my mother afterwards and discovered we had very different experiences. She had and excellent massage, her therapist did a lot more than mine, it was absolutely pleasant and relaxing. So I guess you will have different experiences depending on which therapist you get. This time it was unlucky for me and good luck for my mum.

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Visited August 2011
Posted 2 years ago
The venue was good, place was very nice and clean. Staff work hard to keep it tidy and were friendly.
I used jacuzzi, pool and sauna. There was a communal sauna and a separate sauna + steam room in the changing room. No kids is a bonus for relaxation, rather than a hotel spa and pool.
Was offered robe, slippers and towel for small fee which was great.
It all went wrong when I had my facial! The therapist asked which Elmis products I used but then ignored my suggestions. eg I use papaya enzyme peel rather than granulated scrub as I find it too harsh on my skin. She ignored this and used the scrub! The technique was very wishy washy not so good.

She asked if I would mind having some oil on my hair for scalp massage......usually this is a small amount on the fingertips and massaged into the scalp. This therapist slapped a blob of oil on the front of my head and then rub the side of my head (with no oil) in circles, which not only hurt but left me with seriously backcombed sides and a slapping greasy fringe!
At the end of the treatment you are supposed to have a few moments to relax but I was abruptly shown a special offer which I had to open my eyes and pay attention to. Not relaxing at all!
Usually products and offers are shown at reception after the treatment.
If an Elmis rep had been there, they would have had serious words with how poorly their products were being used. I am regular spa user and know better than to go back here!

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Visited April 2011
Posted 3 years ago
I had bought this voucher for me and my fiancé, so we could enjoy a relaxing experience before the big day. It was for 30 minutes back, shoulder and neck massage, and 15 minutes for an Indian head massage. All I can say is I felt the therapists couldn't have been more lazy. On top of being extremely late after a tumble drier burnt (nobody's fault, really), they finished early! I would have expected for them to go over the time, but they cut it short and didn't even go anywhere near my neck. I would have said something, but there were no clocks around, and didn't see the time until it was too late. Very disappointed, won't be going back. Needless to say, the burnt tumble drier didn't leave a pleasant smell...

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Posted 3 years ago
Upon arrival we were given forms to fill out and were told to take a seat and a member of staff would bring us a pen. After waiting for 15minutes we still hadn't received a pen and were 10 minutes past our appointment time.

With other groups being attended to by staff members, collecting their forms and being given robes and towels, we were then told that we were supposed to bring the completed forms back to reception. How could we, we had no pens!

We were then rushed downstairs to commence our treatments. Still no robes and towels! We were taken into the treatment room which was nicely decorated but somewhat chilly. The treatments were very nice and relaxing but due to the coldness of the room and the therapist's hands, the experience was not as enjoyable as it could have been.

Following our treatment we had to ask for robes and towels so that we could enjoy the rest of the facilities in comfort, at which point we were accused of being late, indicating it was our fault and not the fault of the staff's neglect of their clients.

One of the therapists then made some attempt to rectify our initial unsatisfactory treatment by showing us around the facilities and getting us locks for our lockers, which we were not told must be returned to reception at the end of the day.

The changing area and facilities were clean and modern. The showers in the changing rooms and the water in pool were cold. The chlorine in the jaccuzzi was very strong and with the combination of the powerful bubbles caused our eyes to sting.

At the end of the day, we had a problem with one of the locks for the lockers, as it became stuck and would not open. The solution to retrieve our belongings from the locker was to use the readily accessible Lock Cutter in Reception to cut the lock off, for which we were expected to pay £5. Throughout the day we had heard other people complaining about the same issue.

The member of staff who cut the lock was quite hostile in her manner - always on the defensive - and expected us to be grateful for cutting the lock for a charge of £5.

Overall, poor facilities, poor attitude of most of the staff we had dealings with and a very disappointing experience. We left the "Spa" feeling less relaxed than we did when we arrived. We would definitely not recommend this facility to anyone.

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