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Venue rating

3.7

34 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Bannatyne Spa Manchester (Quay St)
The Bannatyne Spa Manchester (Quay St)
Sunlight House,
Quay Street, Manchester, M3 3JU
United Kingdom

Day Spa

The Bannatyne Spa Manchester (Quay St)
Sunlight House,
Quay Street, Manchester, M3 3JU
United Kingdom

Opening hours

Mon - Wed 11:00 am - 7:30 pm
Thur 11:00 am - 8:30 pm
Fri 10:30 am - 7:00 pm
Sat - Sun 10:00 am - 6:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Bannatyne Spa Manchester (Quay St) part of Bannatyne Spa

We invite you to melt into a haven of tranquillity, a retreat in which to relax, unwind and begin the journey towards total wellbeing. The Bannatyne Spa Manchester in partnership with Elemis offers both men and women beauty therapies and spa rituals with uplifting outcomes.

Relax the mind, soothe the soul and lift the spirit.

Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains.

On entering our therapy rooms you will experience elements of warmth, candlelight, soothing music and delicate fragrances that conspire to create a sensual tranquillity. Our spa and beauty treatments will relax you and refresh your whole inner being. For those who wish to enjoy their treatments together we have a dual treatment room where the pampering can be shared. Our recently refurbished Spa is the perfect place to treat yourself and your friends to that relaxing treat you deserve.

We look forward to seeing you soon!

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Services

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Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 34 reviews

5 stars 9
4 stars 8
3 stars 6
2 stars 4
1 star 7
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (2)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (4)
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (12)
  • Massage
  • Deep Tissue Massage (1)
  • Indian Head Massage (7)
  • Reflexology (1)
  • Swedish Massage (8)
  • Therapeutic Massage (8)
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Have you been here? Write a review
Posted 1 month ago
we recently booked a spa day for three of us to celebrate a friends 30th birthday. We were all booked in for treatments at 12pm which was to include a back massage/mini facial and scalp massage. When we arrived we were immediately disappointed with the cleanliness and presentation of the spa area. The floors were dirty, the changing rooms were very run down we didn't even want to get changed in there. We had around 30 minutes prior to treatments to use the pool/Jacuzzi etc...
As we entered the pool area it became quite apparent that this was going to be a disaster. The pool area was filthy and dirty plasters on the floor. The pool was freezing cold. The steam room was filthy too. We made our way up to the spa reception in time for treatment at 11.55am. The reception area was hectic with around 12-15 people waiting around in their robes. There was nowhere to sit as it was that crowded. The therapists were extremely unprofessional. Our treatment time was 12pm and we did not get our treatments until 1.30pm! clients were complaining left right and centre. It was horrendous! One of the therapists openly told me that my designated therapist was actually in treatment with another client and that they did not know why??? very unorganised. I was approached by one of the therapists at 1.30pm who explained it was her first day at the spa and that she was disgusted with the lack of organisation there. She took me into the treatment room and explained she will be back in a few minutes to start my treatment. I was then confused as a different therapist came back in to do my treatments. She did my back message which wasn't very good. She didn't even ask me if the pressure was ok? And she didn't apply any pressure on my back at all and didn't even work on my shoulders at all, she had no routine at all its as if she did not know what she was doing. I then had the mini facial which was ok. She then left the room I was lay there for a good 5 minutes she then sent a different therapist in to do the scalp massage. this was now the third therapist I had in total, who then asked me what 2 treatments I had just had???? so that he knew which one was left to do! No communication at all and not relaxing. During my scalp massage somebody opened the door to the treatment room then closed it again. I didn't even get an apology.
I then made my way up to the relaxation room where my friends were waiting for me after treatment. They then explained to me that they could hear everything from the toilet cubicles next door including somebody being sick!!! Not so much a relaxation room. There were facilities to make hot drinks but had run out of hot water so we went to main reception to ask for hot water. Instead of them saying go sit down we will bring it in for you he simply boiled the kettle and made us wait for it to fill it up ourselves! He then said this kettle takes f*****g ages to heat up!!! we were gobsmacked with the poor customer service and quality of the overall experience! never ever again will I go to Bannatyne Spa Quay street Manchester!

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Verified review Visited June 2015
Posted 2 months ago
The spray tan itself was good, turned out well, lasted all week and was very good value. My only issue was that the lady completing my spray tan left whilst I got dressed and never returned. I had no idea about the aftercare of the treatment, including when I was meant to wash it off.

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Verified review Visited May 2015
Posted 3 months ago
I had a Bannatyne Spray Tan and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 3 months ago
I had a great experience.Location is perfect at city centre within my gym. The staff are very professional. They are using great products. I had St. tropez for my tan and it looks great

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Verified review Visited May 2015
Posted 3 months ago
Great tan put on by a lovely member of staff. Very friendly and gave clear instructions of what I needed to do when leaving the spa.

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Verified review Visited March 2015
Posted 4 months ago
Broken glass on the doorstep when we arrived didn't start the day off well. First member of staff didn't have a record of our booking and was flapping so just told us to go down the corridor and head down the stairs telling us someone will sort us out. The spa staff seemed very busy setting up for the day and not taking any interest that my husband and I were sat there waiting to be advised where to go. We were not shown around the facilities at all and just told to undress in the treatment room. The treatments themselves were OK but a little more time and effort would have made for a better experience. The venue itself was dirty with numerous discarded plasters stuck to the side of the pool and a scum line around the waters edge. Paint flaking off the ceiling. Rust all over the ventilation system above the pool spoiled what could be a beautiful venue with its unusual pool. The female changing rooms were large and airy with separate female saunas and steam rooms which I thought was a lovely touch and welcome. Shame about the lockers with half having private pad locks on and many more broken so unusable. This place needs a serious clean up. Not what I was expecting from a Bannatyne.

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Verified review Visited March 2015
Posted 5 months ago
Staff were very helpful. Just had bit of a spruce up so everything smelt new. Would definitely return. Was able to pop out for something to eat at lunch so location was good.

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Verified review Visited October 2014
Posted 8 months ago
Fire alarm went off and we had to go in to the street in our towels with wet hair, in our bikinis. It was bloody freezing and joe public staring. Eventually we were brought dressing gowns and let in after 15 mins.
I understand this may happen - safety first etc... , but there was no apology, especially when it affected my treatment time - my treatment was shortened and much later. This was after they messed up my treatment times beforehand. It just ruined it, I was stressed, not relaxed...

The first treatment was a Indian head massage - basically just running her fingers through my cold wet knotted hair (as I had been outside) - it hurt
My facial was good though - by a different lady.

I would definitely NOT pay again.

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Verified review Visited August 2014
Posted 1 year ago
I had a Elemis Aroma Spa Ocean Wraps and have awarded it 5 stars.

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Verified review Visited June 2014
Posted 1 year ago
Felt totally relaxed at the Spa, during treatments and afterwards. Definitely would go again. Would be even better if refreshments were available .

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Posted 1 year ago
Received spa day voucher as gift.

Booking - OK but I was told my treatment appointment was 5(five).30pm. When I rang on the day of the appointment to check when I should arrive I was told that the appointment had been made for 3(Three).30pm!!! Not my mistake as at time of booking I had twice confirmed the time as 5.30pm

Arrival at Quay Street - pleasant and helpful male receptionist who called me by my Christian name without asking my permission. Bad manners. I am an older woman (old enough to be the receptionist's mother) and I don't like this assumption now and I didn't when I was a young woman. Training issue here - staff should ask clients how they would prefer to be addressed. Receptionist mentioned other things I could pay for eg hire of towels, etc., but didn't hard sell. Instructions for getting to the ladies changing rooms, etc., turned out to be a bit vague. I was told I would find staff downstairs to report to regarding treatments - I couldn't.

On arrival at locker room - I had to do my own recce to find facilities eg showers, loos, sauna, steam room, swimming pool, etc. No staff in evidence so no-one to ask for info or advice.

Swimming pool and Jacuzzis - no supervision at all at the poolside - safety issue. Occasionally a member of staff would come or go out of a door marked "Staff Only" but scooted through the pool area quickly paying no attention to it at all. Small notice said that anyone seeing a swimmer in difficulties should call an attendant but no information about where the attendant might be found. Wrong (and possibly actionable in the event of injury or fatality) to delegate responsibility for the safety of swimmers to clients. No safety equipment visible.

Pool area scruffy. At least one ladder provided for getting out of the water was loose on it's fittings - dangerous.
Accumulations of dirt in the antique stained glass ceiling above pool, grubby walls (all over the building, in fact), dirt and dust on fixtures in ceiling of pool area and in locker room area areas there was accumulated dust and fluff above normal line of sight, such as on locker tops. This was more like months of not dusting rather than a few days. Floor not clean in corners, polystyrene ceiling tiles coming loose. Poor lighting in changing area.

When time for my treatments I had to return to reception for instructions for finding treatment rooms. Found them. No-one around and notice instructing clients to go into waiting area. Waiting area comfortable with magazines to read but lighting so low that reading impossible. Waiting area not peaceful due to load roaring noise (from concealed heating/ventilaton ducts?) . No-one around. Sat in waiting area for ages. Eventually I was called for my treatment (after I had gone to the treatment reception desk to report my presence. Treatments excellent. Treatment rooms clean, warm, comfortable and quiet..

Overall - I was surprised and concerned, given the warren of stairs and passages, that there didn't seem to be any instructions posted clearly for emergency procedures and no relevant advice was given at check in. I was concerned by the absence of staff (from what I could see this was also the case in the gym) in high risk areas and no indication of where to find first aid facilities or instructions as to how to summon aid in the event of an accident. (I should probably state an interest at this point. Prior to retirement I was a HSE qualified Health and Safety rep at a major national utility company.)

I would probably return for treatments but I wouldn't bother with the spa/pool/gym until cleanliness, staffing and safety issues have been addressed.

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Verified review Visited March 2014
Posted 1 year ago
I went for a Bannatyne Spa Day For One and have awarded it 4 stars.

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Posted 1 year ago
I visited this spa for a massage and was very happy with the service, the treatments and the facilities available afterwards. Not a country retreat but not sure what people expect for Central Manchester!

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Verified review Visited January 2014
Posted 1 year ago
I went for a Christmas Spa Day for Two and have awarded it 5 stars.

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Posted 1 year ago
Do not visit this so called spa !!! You have been warned !! Dirty cold unmaintained worst morning of my life . Was bought as a present from my husband he was so upset . We was supposed to spend a day there but only managed to spend a few hours because we had a treatment booked!! I have given one star to cleanliness but really it's a no star !!!

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Posted 1 year ago
there are a number of reviews on here saying not as good as should be so when i received a voucher for Xmas i wasn't expecting very much but can honestly say i have come away relaxed and feel i got value for money although the reviews re the parking were spot on we arrived early to compensate so thanks for that

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Verified review Visited November 2013
Posted 1 year ago
The facial was lovely. The Jacuzzi and sauna were nice. The pool was very cold and it felt a bit like you were in a dark basement.

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Verified review Visited October 2013
Posted 1 year ago
Never had reflexology but thoroughly enjoyed the experience. Really lovely ambience and the therapist was excellent. Left feeling nice & relaxed and she gave me information on the outcomes of the reflexology.

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Posted 2 years ago
Treatments excellent, therapists knowledgeable and not pushy when giving you the sales spiel at the end. Could have been better if there was a larger seating area, only 2 chairs for our group of 3 wasn't great, and there were other people waiting too.

We used the pool too, pool area is ok. Generally clean though there were some hair elastics and dirty plasters on the side which I am hoping the cleaner simply hadn't got to yet. The general pool area could do with a good deep clean and some oerall improvement. The mirrored walls were starting to lose their covering by the jacuzzi.

Sauna clean. They have a separate one for men and women if you're worried about that kind of thing.

Beware of the extra costs. £3 to hire a bathrobe, towel and slippers but they let you keep the slippers and the tote bag it comes in. Bathrobes are quite tatty with lots of loose threads and generally didn't get the 'luxury' feeling that I've had at other spas.

Take a large padlock for the locker unless you want to pay extra to hire one (though you do get this money back, it's more inconvenience).

Gym doesn't have a great deal of equipment but clean and nothing out of order.

Hairdryers in changing rooms but no dryer for swimwear. Wet kit bags are provided.

Worth going but only if you've got a voucher - don't pay full price as it's not worth it.

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Verified review Visited February 2013
Posted 2 years ago
I bought a voucher online for an eyebrow was or tweeze. But wahanda contacted me the deal was not available anymore and I had to ring the salon for further queries and reschedule my appointment. So I did. They haven't phoned me back jet so still waiting to go down to get my brows tidied. Maybe not the best customer service from this place.. I have been to Banatyne spas before and allways received good excellent service in the past.

Thanks

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Comments

2 years ago
Please accept our apologies that no one has returned your call. If you would like to call on 0161 832 3227 and i will personally return your call asap

Kind Regards

Alexandra
Spa Manager

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2 years ago
Thank you for your comment Alexandra, but it was allright. I had sorted it out allready and have by now allready been for my appointment and was very satisfied with my new brows. Thanks so much Freya

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