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Venue rating

4.4

151 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Balcony & Cedars Health Club at Richmond Gate Hotel
The Balcony & Cedars Health Club at Richmond Gate Hotel
Cedars Health and Leisure Club,
Richmond Gate Hotel, Richmond Hill, Richmond, Surrey, TW10 6RP
United Kingdom

Hotel Spa

The Balcony & Cedars Health Club at Richmond Gate Hotel
Cedars Health and Leisure Club,
Richmond Gate Hotel, Richmond Hill, Richmond, Surrey, TW10 6RP
United Kingdom

Opening hours

Mon - Tue 9:30 am - 6:00 pm
Wed - Thur 10:00 am - 8:00 pm
Fri - Sat 9:30 am - 6:00 pm
Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Balcony & Cedars Health Club at Richmond Gate Hotel   Off-peak
This venue offers discounts on off-peak appointments.

The Balcony is a boutique treatment suite with unrivalled exclusivity and privacy.
We are situated within Cedars Health and Leisure club behind the Richmond Gate/Hill hotel and will deliver a world of calm and relaxation at the top of the exclusive Richmond Hill in Surrey.

At the Balcony we pride ourselves on offering an extensive treatment and product list which have been carefully selected for their high standards and outstanding quality.
With 4 beautifully themed treatment rooms you can be sure to relax in luxury surroundings.
The treatment suite is open to residents and non-residents and can be exclusively hired for the ultimate pampering experience.

Be sure to contact one of our friendly and caring team of professionals directly on 0208 939 0385 to discuss your individual needs.

We offer free parking on site and with a minimum spend of £75, clients can use all of the health club facilities for no extra charge.

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 151 reviews

5 stars 78
4 stars 47
3 stars 18
2 stars 6
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (13)
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Eyebrow and Eyelash Treatments (11)
  • Face Lift - Nonsurgical (9)
  • Facials (20)
  • Fitness
  • Swimming (3)
  • Hair removal
  • Electrolysis (10)
  • Waxing (18)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (9)
  • Indian Head Massage (1)
  • Reflexology (2)
  • Swedish Massage (17)
  • Therapeutic Massage (15)
  • Nails
  • Gel Nails (1)
  • Manicure (9)
  • Pedicure (10)
  • Two Week Manicure (5)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 2 days ago

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Verified review Visited February 2015
Posted 3 days ago
A really enjoyable electrolysis treatment as always from Balcony & Ceders. Always professional, friendly, and relaxing environment. Happy to go again.

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Verified review Visited February 2015
Posted 3 days ago

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Verified review Visited February 2015
Posted 4 days ago
I would highly recommend this facial treatment. Rachel is very experienced and highly professional. She always gives you a good advice and makes you feel special. The results are amazing and last long.

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Verified review Visited February 2015
Posted 6 days ago
Balcony Ceders is a relaxed and pleasant place to have treatments. The staff are friendly and welcoming, and the service always excellent

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Verified review Visited February 2015
Posted 6 days ago

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Verified review Visited February 2015
Posted 6 days ago
I had a really helpful lady Rachel Staggs who performed by murad facial at the blacony spa. She gave me extensive advice over the phone when I was choosing a treatment and the treatment itself was amazing!
Rachel even wetn so far as contacting me after the treatment as i had asked for advice on who my local murad facial provider would be. The spa itself was no better than ones I have visited in the past but the service was excellent!

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Verified review Visited February 2015
Posted 1 week ago
Really good facial, very relaxing and my skin was glowing after it. Staff very friendly and very experienced. Overall, great weekend treat.

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Verified review Visited February 2015
Posted 1 week ago

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Verified review Visited February 2015
Posted 1 week ago

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Verified review Visited February 2015
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Verified review Visited February 2015
Posted 1 week ago

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Verified review Visited February 2015
Posted 1 week ago
Nice people, calm ambiance, a bit cold outside of the treatment rooms. Unfortunately the staff was a bit in a hurry to get rid of me. I went for a treatment supposed to last for one hour. We started a few minutes late and I was invited to leave the room five minutes earlier and suggested to seat outside in the waiting room to wait for the nail varnish to finish settling. Of course they wanted to get the room ready for the next person. But still I don't think it is acceptable to ask someone to sit outside in a cold and less pleasant area and wait for the actual end of the treatment. All that so they can be on time for the next person. Even more so when they start a few minutes late. My treatment wasn't delayed by anything. So really no justification for this not very customer friendly approach. Otherwise all is fine.

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Verified review Visited February 2015
Posted 1 week ago

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Verified review Visited February 2015
Posted 1 week ago

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Verified review Visited February 2015
Posted 1 week ago

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Verified review Visited February 2015
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Verified review Visited February 2015
Posted 2 weeks ago

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Verified review Visited February 2015
Posted 2 weeks ago

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Verified review Visited February 2015
Posted 3 weeks ago
Always a proffessional, friendly service at The Balcony & Cedars Health club. The atmosphere is clean and comfortable and the beauticians are knowledgable.

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