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Venue rating

4.3

160 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Balcony & Cedars Health Club at Richmond Gate Hotel
The Balcony & Cedars Health Club at Richmond Gate Hotel
Cedars Health and Leisure Club,
Richmond Gate Hotel, Richmond Hill, Richmond, Surrey, TW10 6RP
United Kingdom

Hotel Spa

The Balcony & Cedars Health Club at Richmond Gate Hotel
Cedars Health and Leisure Club,
Richmond Gate Hotel, Richmond Hill, Richmond, Surrey, TW10 6RP
United Kingdom

Opening hours

Mon - Tue 9:30 am - 6:00 pm
Wed - Thur 10:00 am - 8:00 pm
Fri - Sat 9:30 am - 6:00 pm
Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

The Balcony & Cedars Health Club at Richmond Gate Hotel

The Balcony is a boutique treatment suite with unrivalled exclusivity and privacy.
We are situated within Cedars Health and Leisure club behind the Richmond Gate/Hill hotel and will deliver a world of calm and relaxation at the top of the exclusive Richmond Hill in Surrey.

At the Balcony we pride ourselves on offering an extensive treatment and product list which have been carefully selected for their high standards and outstanding quality.
With 4 beautifully themed treatment rooms you can be sure to relax in luxury surroundings.
The treatment suite is open to residents and non-residents and can be exclusively hired for the ultimate pampering experience.

Be sure to contact one of our friendly and caring team of professionals directly on 0208 939 0385 to discuss your individual needs.

We offer free parking on site and with a minimum spend of £75, clients can use all of the health club facilities for no extra charge.

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 160 reviews

5 stars 84
4 stars 48
3 stars 19
2 stars 6
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (15)
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Eyebrow and Eyelash Treatments (11)
  • Face Lift - Nonsurgical (11)
  • Facials (21)
  • Fitness
  • Swimming (4)
  • Hair removal
  • Electrolysis (11)
  • Waxing (18)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (9)
  • Indian Head Massage (1)
  • Reflexology (2)
  • Swedish Massage (18)
  • Therapeutic Massage (15)
  • Nails
  • Gel Nails (1)
  • Manicure (10)
  • Pedicure (11)
  • Two Week Manicure (5)
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Verified review Visited February 2015
Posted 1 month ago
very good service, we had the spa day with high tea - had an issue with the high tea booking but staffs were trying very hard to resolve and eventually succeeded to fight us a table, very nice service overall, manicure- stil looking great after 2 weeks!

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Verified review Visited March 2015
Posted 1 month ago
I would thoroughly recommend this beauty salon to anybody as I have been numerous times and always have a good experience.

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Verified review Visited March 2015
Posted 1 month ago
I went for a Spa Day Incl. 55 min Treatment & Light Lunch and have awarded it 3 stars.

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Verified review Visited March 2015
Posted 1 month ago

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Verified review Visited March 2015
Posted 1 month ago

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Verified review Visited March 2015
Posted 1 month ago

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Verified review Visited March 2015
Posted 1 month ago

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Verified review Visited March 2015
Posted 1 month ago

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Verified review Visited February 2015
Posted 1 month ago
This place is a SHOCKER - honestly do not know how it got 4 stars - the photos do not do the place a fair service - it feels like you're in the middle of a government leisure centre and the facilities are like that. We got completely ripped off as the lunch that was offered was actually just a pool-side toasted sandwich which cost all of £5. There was no ambiance, the spa facilities were terrible and it was not a place we could stay in at all.
We complained and asked for money back but were only offered vouchers... when they didn't seem to understand that we would never want to come back there nor refer anyone to this place.

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Comments

1 month ago
Good evening Sam

Following our email exchange this was not the conversation we had. Based on the information you provided us with we have offered a gesture of goodwill. The lunch/afternoon tea included in this package is served at the hotel.

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Verified review Visited February 2015
Posted 1 month ago

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Verified review Visited February 2015
Posted 1 month ago
A really enjoyable electrolysis treatment as always from Balcony & Ceders. Always professional, friendly, and relaxing environment. Happy to go again.

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Verified review Visited February 2015
Posted 1 month ago

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Verified review Visited February 2015
Posted 1 month ago
I would highly recommend this facial treatment. Rachel is very experienced and highly professional. She always gives you a good advice and makes you feel special. The results are amazing and last long.

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Verified review Visited February 2015
Posted 1 month ago
Balcony Ceders is a relaxed and pleasant place to have treatments. The staff are friendly and welcoming, and the service always excellent

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Verified review Visited February 2015
Posted 1 month ago

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Verified review Visited February 2015
Posted 1 month ago
I had a really helpful lady Rachel Staggs who performed by murad facial at the blacony spa. She gave me extensive advice over the phone when I was choosing a treatment and the treatment itself was amazing!
Rachel even wetn so far as contacting me after the treatment as i had asked for advice on who my local murad facial provider would be. The spa itself was no better than ones I have visited in the past but the service was excellent!

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Verified review Visited February 2015
Posted 1 month ago
Really good facial, very relaxing and my skin was glowing after it. Staff very friendly and very experienced. Overall, great weekend treat.

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Verified review Visited February 2015
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Verified review Visited February 2015
Posted 2 months ago

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Verified review Visited February 2015
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