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Venue rating

4.5

68 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Thai Square Spa Covent Garden
Thai Square Spa Covent Garden
25 Shelton Street,
London, WC2H 9HW,
United Kingdom

Day Spa

Thai Square Spa Covent Garden
25 Shelton Street,
London, WC2H 9HW,
United Kingdom

Opening hours

Mon - Thur 9:00am - 9:00pm
Fri 9:00am - 8:00pm
Sat 9:00am - 7:00pm
Sun 11:00am - 7:00pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

Thai Square Spa Covent Garden part of Thai Square Spas

Escape the stresses of everyday life with a visit to the Thai Square Spa, in Covent Garden.

Savour the tranquil and luxurious surroundings and indulge in the mystical and authentic Thai treatments .

The Thai Square Spa brings the only traditional Thai Spa experience to the UK. The Thai Square Spa is housed in a beautiful converted Victorian warehouse, its fourteen treatment rooms including 5 specially designed Thai massage rooms. Two individual treatment rooms also boast their own luxurious and very indulgent copper relaxation baths. The spa's other facilities include a Mosaic Steam Rasul Suite where guests can experience the spa's Detoxifying Cleansing Ceremony and a beautiful soothing relaxation area in which to savour your Thai Spa experience. All our treatments are carried out by trained Thai therapists.

All products used are premium Thai herbal skincare ranges made in Thailand and inspired by ancient Thai herbal remedies and rituals. The Thai remedies we select include herbs, flowers and roots to create a range of products that are dedicated to the wellbeing of the mind , body and soul.

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Services

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Comments

Reviews are written by our customers after their visit.

4.5

Chain rating

Based on 68 reviews

5 stars 29
4 stars 26
3 stars 8
2 stars 0
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (2)
  • Body Wraps (1)
  • Steam and Sauna Therapy (21)
  • Face
  • Facials (6)
  • Massage
  • Aromatherapy Massage (14)
  • Deep Tissue Massage (5)
  • Foot Massage (12)
  • Herbal Compress Massage (1)
  • Indian Head Massage (1)
  • Thai Massage (39)
  • Therapeutic Massage (3)
  • Nails
  • Manicure (1)
  • Pedicure (1)
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Have you been here? Write a review
Visited April 2014
Posted 3 days ago
The staff were welcoming and the central location made it very easy to get to. I had Nina and she was very good.

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Visited March 2014
Posted 4 weeks ago
That was a really nice massage, very relaxing !
Though I would have liked a bit more of carefulness from the staff.
The welcoming is a bit unpersonal.

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Posted 4 weeks ago
Just been here with my wife for a treat for my birthday, very very disappointing. We had been here a couple of years ago and my wife had a poor treatment but thought we would give it another go, maybe things had changed. I clearly had an inexperienced member of staff, who spent the majority of time sticking her elbow in my back, without any variance or focus on my neck. We've are regular spa goers and know when you've had an experienced therapist. When asked by the receptionist how was my treatment I told her it wasn't good, no response. I asked for a feedback form , they didn't have one. When I said I'd give feedback online then there was a reaction, too late. I am happy to pay for good treatments which are value for money, this was not. This isn't the therapists fault, but the management. Don't make customers pay full price when you haven't taken the adequate time to train your staff.

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Visited February 2014
Posted 1 month ago
My first time at the Thai Square Spa, Covent Garden. Please note that I did not use the spa facilities so this review applies solely to my treatment. I booked a 2hr Thai massage the day before and I was pleased that my short notice booking was accepted. I arrived about 10 minutes late for my appointment and I was pleased to find that my session had not suffered by this mishap. This may have been down to the off peak time that I was there, (early afternoon, mid week) but it was nonetheless appreciated. The room that I had my treatment in was well maintained and clean and my masseuse was competent and knew where and how much pressure to apply. I would have preferred slightly more verbal communication, though after my initial attempts it was clear that there was a language barrier. The staff at reception were business like, and I will go again in the coming months. Next time I hope to see a warmer reception, as my comment about a 'nice way to spend a birthday afternoon' elicited no reaction. Nevertheless I would recommend a visit.

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Visited March 2014
Posted 1 month ago
I had a very good experience at Thai Square Spa. The treatment started on time an and was very relaxing. The therapist was reactive to my needs and put the right amount of pressure in the massage. The spa itself is very pretty and it wins top marks in ambience and cleanliness.

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Visited February 2014
Posted 1 month ago
I would recommend it to my friends because it is a very peaceful atmosphere to relax and at the same time get an excellent Thai message... It has a great ambience that is far removed from the busy world around us and it gives a sense of stillness and tranquillity.

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Visited February 2014
Posted 1 month ago
Very good reception entrance has a real spa feeling very quiet and calm. Treatment highly recommended therapist made sure prsssure is okay throughout treatment and soothing music put me to sleep. Perfect experience

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Visited January 2014
Posted 2 months ago
I went for a Thai massage on my birthday and loved it! The venue is stunning and they make it a lovely and relaxing experience. From the tea and foot scrub you have before your massage to the actually treatment everything is very carefully planned to make it a special day. Would definitely go back.

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Visited February 2014
Posted 2 months ago
This was my first visit. For me it was a wonderful experience from as soon as I entered. Great welcoming, attentive and accommodating staff. Excellent massage and beautiful, relaxing surroundings and scents! I will be returning.

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Posted 2 months ago
Best Spa Experience Ever.
I do not think there is any better spa in London than Thai Square. It had beautiful ambiance and the attenders were very polite and experts in what they do. I had an amazing experience with the beauty treatment I went for. Overall, beautiful Thailand themed place with relaxing and stress relieving Thai therapies. I definitely recommend Thai Square to anyone looking for spa treatments.

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Visited December 2013
Posted 3 months ago
It is always great!. I have been three times already , I love the spa. The therapist is very polite and professional.

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Visited December 2013
Posted 3 months ago
I had read some decidedly mixed reviews about the spa's customer service, but I couldn't fault them - I called to let them know I wouldn't be attending as unfortunately my train had been cancelled, and they said they had room for me to arrive late and would honour my treatment as the delay wasn't my fault. My therapist, Penn, was lovely and did a really great job of working on my knots and stress levels while really relaxing me. I would definitely go back.

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Posted 7 months ago
I usually visit Thai Square Spa in Covent Garden 2-3 times a year, when on business in London, even sometimes bringing friends and family. I am sad to say, I will not be returning.

I went to the spa today to get the herbal massage, which I've gotten before, and loved on earlier occasions. Today's was the worst massage I've ever had: 
The "therapist" clearly had no idea what she was doing, or where the muscles begin and end on the human body. She just generally rubbed oil on me, in a frantically fast tempo. I was left anything but relaxed, and with a sore back, as she pressed on the bone a few times as well.
When I complained to the front desk, she offered me a £8.50 discount on my NEXT visit?! 

I would think, that when I pay £85 at a professional spa, there should be a guarantee of professional treatment -they should either offer me a full refund, or at least offer to book me a complimentary massage with a proper therapist later in the week.

I'm sad to say, neither I nor my friends will be returning to Thai Square.

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Posted 11 months ago
Unfortunately I was unable to use the facilities at Thai Spa due to the absolutely appalling customer service I received from them.

I rang them on the 8th Jan to make an appointment for February.

I asked for the 16th as it was the only weekend I had free from the time I called & I wanted it to be after my January pay day.

The lady I spoke to didn't have very good English & I had to repeat myself a few times. But I gave the voucher code, which my fiancé had given me as a birthday present & confirmed for the 3rd time Saturday 16th Feb at 5 PM & left my mobile number so they could contact me.

I didn't hear from them again. Which is unusual because when I used the Sanctuary they helpfully confirmed my appointment.

So on the 13th of Feb a few days before my agreed appointment date I called to re-confirm & again spoke to someone with great difficulty who said I needed my voucher code. So I followed up with an email and received an unconscionably rude & unprofessional response.

They said I had booked it for the 12th January, which I didn’t as I already had a prio engagement and that there was no record of my follow up call. Which is a complete lie as I have a record of it on my mobile.

The way this matter was dealt with was wholly unacceptable - it was left to me to follow up, with no attention given by the spa to confirm appointments.

This is not a way to treat paying customers & they have taken advantage of the fact that the cost of the treatment had been paid in advance.

So they have taken our money and offered nothing in return apart from the worst customer service I have received in quite a while.

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Posted 1 year ago
I had very high expectations for the Thai Spa but was gradually disapppointed as the treatment went on.

I did not like the masseuse's technique and actually hurt me on my shoulders a lot. I even said "ouch" out loud. She was very rough and not methodical in her treatment. She didn't understand when I asked her to be gentler and when she did get it, she forgot as soon as she returned to the same area later on.

The ambience was poor. I could hear a couple chatting in the treatment room next door. The masseuse was very noisy, dragging along a stool or treatment table. She would be washing very noisily in the wash basin area.

I didn't think the staff were very professional. Chatting loudly with each other and the receptionist was painting her nails at the front desk

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Visited February 2013
Posted 1 year ago
The Thai Square Spa is a wonderful find, very authentic Thai, lovely decor and ambience. The staff were very attentive and the therapist was excellent. I really felt the massage had done me good, I felt energised afterwards. Definitely recommended.

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Posted 1 year ago
This is the worst spa I have been in terms of customer care,value for money,spa managment!!!!!!!

1. I booked an hour treatment each with my mum, and the treatment time turned out to be only 50 minutes! (Apparently because allow 10 min for changing, but I arrived 20 min before treatment time!!!)

2. Made the complaint to the person in charge at the reception, was told there's nothing she can do, and she will ask the manager to call me back. They never did!!

3. The worst massagge bed I came across in London, was simply a bed - which is not comfortable at all.

4. Very noisy - u can hear everything going on outside of the treament room!!!

Totally a waste of money.

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Visited January 2013
Posted 1 year ago
Very nice and enjoyable experience. I had 30min Thai massage and 30 foot massage.The place is clean and relaxing - makes you think you're in Thailand! The therapist was very good.

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Posted 1 year ago
The massages, 30 mins neck and shoulder masage and 30 min foot massage, were excellent. Would have liked longer massages. Environment is very pleasant. Staff are very pleasant and helpful.

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Posted 1 year ago
I had been unsuccessfully shoe shopping in Covent Garden and had a spare hour on my hands without the kids and happened to walk past Thai Square Spa. An hour's massage was very appealing and they slotted me straight away (mid afternoon on Bank Holiday Monday). The ambience was very beautiful and calming and the receptionists very welcoming. I was offered a choice a refreshments whilst I waited, although did not have long to wait.
The masseuse started with a calming foot bath followed by an hour long therepeutic massage with elements of Thai massage mixed in. I've had many different massages in the past, but this was definitely one of the best and I wouldn't hesitate in recommending Thai Square Spa. I've already booked a follow up treatment for my birthday later in the month and can't wait!

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