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Venue rating

4.4

186 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Stepping Stones Natural Health Care
Stepping Stones Natural Health Care
84, Falcon Road,
Clapham, London, SW11 2LH
United Kingdom

Wellness Centre

Stepping Stones Natural Health Care
84, Falcon Road,
Clapham, London, SW11 2LH
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat 9:00 am - 5:00 pm
Sun 10:00 am - 4:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Stepping Stones Natural Health Care

Stepping Stones is a new concept in natural health care, bringing together experienced, qualified practitioners in some of the most established alternative therapies in a purpose built environment. Stepping Stones offers a natural way to tackle issues of both mind and body, ways that compliment medical treatments.

We are conveniently located near Clapham Junction station and have an approach that responds to what you want, offering you a moment of pleasure away from the pressures of modern living and the chance to achieve a healthier life.

Our free Mobile App gives you access to exclusive promotions & last minute offers, as well as instant availability check, making it easier for you to grab some well deserved "me time"! Search for "Stepping Stones NHC" in the App Store / Google Play Store or visit our site for download details.

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 186 reviews

5 stars 85
4 stars 75
3 stars 15
2 stars 5
1 star 6
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Acupuncture (2)
  • Counselling & Holistic
  • Counselling (1)
  • Homeopathy (2)
  • Hypnotherapy (4)
  • Kinesiology (2)
  • Nutritional Advice & Treatments (3)
  • Reiki (33)
  • Face
  • Beauty Treatments (2)
  • Facials (2)
  • Hair removal
  • Threading (2)
  • Waxing (6)
  • Massage
  • Aromatherapy Massage (6)
  • Deep Tissue Massage (29)
  • Reflexology (16)
  • Shiatsu Massage (5)
  • Sports Massage (12)
  • Stone Massage Therapy (1)
  • Swedish Massage (29)
  • Thai Massage (1)
  • Therapeutic Massage (30)
  • Physical therapy
  • Bowen Technique (1)
  • Physiotherapy (1)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 6 days ago
Great little place, the venue only specialises in massage treatments, which you can tell, the staff are very knowledgeable. Had my first hot stone massage and it was lovely!

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Verified review Visited February 2015
Posted 1 week ago
Friendly staff, clean and tidy venue. Had a very relaxing all body massage, would definitely recommend to a friend
Thank you

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Verified review Visited February 2015
Posted 2 weeks ago
The venue looked clean, professional and quiet as desired. The therapist was very friendly and gentle. I will go back and will definitely recommend this place to everyone.

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Verified review Visited January 2015
Posted 2 weeks ago
I went for an aromatherapy massage. The venue was very very clean and the staff seemed quite professional and polite. I would expect something more/different than a massage that felt like a therapeutic massage in a aromatherapy session. However, I never had aromatherapy massages in the past, so I'm not 100% sure about the process. The massage was very good though, whatever it was, and the practitioner was extremely polite.

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Verified review Visited January 2015
Posted 1 month ago
I had an aromeratherapy massage here and it was amazing! I go for massages regularly and Mauro is by far the best therapist have found in London. I have already recommended 3 friends to the clinic (I just wish they were still doing the referral discount offer). If you want a firm, deep massage from a skilled therapist in a clean, calming environment I would highly recommend heading to stepping stones.

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Verified review Visited January 2014
Posted 1 month ago
Really good wax, went over each area of my leg to make sure no missing patches. The staff were all very lovely. If you're ever in Clapham Junction / Battersea then go here.

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Verified review Visited November 2014
Posted 2 months ago
he really wanted to do a good job and asked me a lot of questions to ensure he was on track without being intrusive. i'd go back for sure.

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Verified review Visited October 2014
Posted 3 months ago
A beautifully clean and cool clinic. The treatment rooms are tasteful and calming and Rasheida gives a deep and effective massage. Try the reflexology too. Highly recommended.

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Verified review Visited October 2014
Posted 3 months ago
I had a 1 Hour Massage at Stepping Stones Natural Health Care and have awarded it 5 stars.

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Verified review Visited October 2014
Posted 4 months ago
My therapist Fredarica was great. She listen to my specific problems, and then during the treatment adjusted the therapy in response to what she felt my body was telling her - exactly what I needed.

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Verified review Visited September 2014
Posted 4 months ago
Very friendly staff. Mauro is a highly professional masseur, probably one of the best massages I have ever received to be honest!

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Verified review Visited September 2014
Posted 4 months ago
Was impressed with the therapist - and his knowledge - and by follow up email with stretching exercises. Nice atmosphere and easy to find. Am planning on going back soon - a really good experience.

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Verified review Visited May 2014
Posted 5 months ago
The voucher was purchased for me by my gf. I have a hip injury which I've been looking for a company with whom I can undertake long-term physiotherapy with. Reading the reviews she thought that Stepping Stones was ideal as the place isn't too far from us and the previous feedback seemed great. We both regret ever buying the voucher, as well as all the conversations we have had regarding my experience with them.

First of all she purchased the voucher to give me an idea of the physiotherapy Stepping Stones offer. I have undergone physiotherapy on the NHS, in Mexico and various places in the UK so we know treatments alter dependent on location so she wanted to know what this company would be like before we really invested. I'm glad that she hadn't paid the full price because it would have been daylight robbery! First of all she had to phone to query the amount of time I would be given as the confirmation she received from LastMinute.com was different to what the staff had said to me over the phone when I booked. Secondly, because of the extent of the injury I asked whether I could forward some details so we could have a proper conversation and really home in on the problem, however they refused to do this. This meant that when I showed up the therapists (?) that I saw was unable to understand my issues. The therapist herself did not speak very good English, which made matters worse as there was no understanding on her part what I was there for. Consequently, we spent most of the time clarifying what each other meant with little real hands on treatment. Also, when I asked for advice, she was not very forthcoming. The main issue however was that the therapist refused to listen to me when I was in pain or when I asked to write down certain things she said, constantly repeating that 'she didn't have time' or that 'it was a taster session'. This was very unprofessional to say the least as most therapists will attempt to treat the client as their priority, and also finish a session with enough time to ask questions and make sure the client is okay. She however did not. To make matters worse, when I went to complain to the receptionist she stated that 'it's just a taster' and commented on the price paid, even though the time was equivalent to a full session!

Customer service is customer service. It doesn't make a difference if my gf paid full-price or a promotional price, if you're a company offering quality service your standards should not alter dependent on price. I'm gutted that I had such an awful experience, and to make matters worse, they stated to have a note on what was discussed would cost in the region of £30 +. I could not believe it. Shame on this company for treating individuals like this. I would not recommend the company, nor the physiotherapy, but beyond that neither would my gf. It's a real shame because there were treatments which she wished to undertake there which she will not do now based on my experience. Be warned!

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Comments

5 months ago
Dear Sir,

Thank you for taking the time to leave a review. I'm sorry to hear about your recent experience at our Care Clinic. Please feel free to get in touch with me via our receptionist team so I can personally look into this for you. We would also appreciate the opportunity to put your experience with Stepping Stones right.

Warm Regards,
Jana

Director

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Verified review Visited September 2014
Posted 5 months ago
Very friendly staff with extremely relaxing treatments in a very comfortable surroundings. I would highly recommend Stepping Stones Natural Health Care.

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Verified review Visited September 2014
Posted 5 months ago
Very clean facility, great therapists!! Would be back again and also recommend to friends and family, for great value massages..

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Verified review Visited August 2014
Posted 5 months ago
This is a lovely little clinic. The decor is lovely, the rooms are relaxing, they offer tea pigs tea (my fav!) and the staff are friendly. I will definitely go again.

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Verified review Visited August 2014
Posted 5 months ago
I went to Stepping Stones for a sports massage and it was a 2nd time I went there. Lorenzo was my therapist and I was very happy with the treatment I received. He asked me a lot of questions to be able to asses the areas to focus and explained where the individual injuries may be coming from. The lady at reception (sorry I forgot the name) was also professional and courteous. Very good salon and excellent value for money.

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Verified review Visited September 2014
Posted 5 months ago
Staff were all very friendly and the venue feels relaxing. My waxing treatment was quick and painless. Will definitely go back.

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Verified review Visited August 2014
Posted 5 months ago
My overall experience at Stepping Stones was really good. Aniko, the receptionist was very helpful and friendly. The reiki session with the Hilary was very useful. She is a lovely, calm lady who puts you at ease during the session. I would definitely recommend the reiki session to others at Stepping Stones.

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Verified review Visited August 2014
Posted 5 months ago
Lovely treatment rooms and friendly staff. My massage was excellent and therapist very professional. I would recommend stepping stones to all.

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