Statement Beauty & Aesthetics Reviews
171 High Street, First Floor, Southampton, Hampshire, SO14 2BY
Check availability and book onlineReviews are written by customers after their visit.
987 reviews
I used Wahanda to book my treatment at Statement Hair and Beauty, however before booking I called to venue to ask and confirm a few details. I had a design for my Henna Tattoo and wanted to ensure it was okay for me to bring this along, I described the design and was given the okay. So I proceeded to book my appointment. The service from Wahanda was very good, the reminders etc for my appointment, however the service I received from Statement Hair and Beauty did not reflect the same standard. I arrived and wasn't really greeted just told to sit and wait whilst colleagues ignored my presence. When, the therapist, arrived to do my henna I showed her my design and she proceeded. I had to sit on the same sofa, hunched over with my hand on her leg, acting as a table whilst she did my tattoo, despite there being appropriate nail-bar style seating which would have been far mroe comfortable. She had to faff around with the cones of henna throughout my appointment, making me very uncomftable and delaying the process. I had booked my appointment about 3-4 weeks in advanced, therefore I feel she could have prepared the cones to have prevented this issue. Once finished, I asked if she wanted to keep my booking confirmation, which was also the confirmation that I had already paid for the treatment. However I was then told by the therapist that she doesn't charge this amount and insisted I paid the remaining amount. When I had phoned before booking my appointment I confirmed the offer price of £5.99 however the therapist argued she only ever charged £9. Due to me being unprepared to have to pay an additional fee for my appointment I had no cash, but there was a £1 charge for card payments. I was then therefore forced to pay an addition £5 for the treatment, meaning I had to pay £10.99 for the henna tattoo. I complained to another colleague who walked in as I was exiting, who tried to reason with me and understand what had happened. However, by this point I was already late due to the delay in the treatment and I had already paid the additional charge. I will never return to Statement Hair and Beauty due to this experience. I was treated extremely poorly and there was clearly serious miscommunication between staff.
Henna Designs and Tattoos
Probably the worst manicure/gel polish application I've ever had. Appointment started off with staff not sure whether or not I could even use the Wahanda deal I purchased. The nail technician I had was constantly checking her phone or leaving during the appointment and didn't seem to want to be there at all. The "one hour" manicure with gel that I purchased was finished in 20 minutes. No cuticle work done, I had a bit of old polish on a few nails that I asked to me removed and the technician just painted over it (with a lighter colour so it could still be seen). The gel it's self was very thick and bubbled on some nails and thin on others- the thick nails peeled off within two hours of application. Will not be back and would certainly not recommend this treatment to anyone any time soon.
Treatment by Preeya•Other Nail Extensions & Overlays
Good service. Nice and friendly staff. Many services to choose from. I had face treatment which has a really good effect and really hydrate my face.
Facial Threading
Very friendly service, the stylist took his time and made sure i got exactly what i asked for. Would recommend!
Blow Dry
There was a very friendly atmosphere and the woman that did my manicure took care of it a lot. The result was very satisfying! I would definitely recommend it!!!
Manicure
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