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Venue rating

4.2

41 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Mercure Cardiff Holland House Hotel and Spa,
24-26 Newport Road, Cardiff, CF24 0DD
United Kingdom

Hotel Spa

Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Mercure Cardiff Holland House Hotel and Spa,
24-26 Newport Road, Cardiff, CF24 0DD
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Hotel Spa in Cardiff
Tagged as: Hotel Spa

Spa Naturel at Mercure Cardiff Holland House Hotel & Spa part of Mercure Hotels

A 4 star luxury hotel in the centre of Cardiff, 15 minutes walk from Cardiff Central railway and bus station and a 30 minute drive from Cardiff International Airport. Features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa.

Spa naturel is the ultimate indulgence for the perfect weekend break. In your own time, in your own style, to your own limits, you'll enjoy a totally relaxing environment at Spa naturel. Our emphasis is on making you feel completely comfortable, whether you want to sink into a sauna, exercise in our techno gym, do gentle aerobics, indulge in a deep massage treatment or just chill out in the lap of luxury.

It's not about being a health fanatic or a fitness freak (although you're welcome to step up the pace if you feel the need). We're here to give you the space to relax, refresh and recharge your batteries in the most soothing of environments, softly candlelit and suffused with the aroma of pure essential oils.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 41 reviews

5 stars 12
4 stars 24
3 stars 5
2 stars 0
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (1)
  • Steam and Sauna Therapy (11)
  • Counselling & Holistic
  • Aromatherapy (1)
  • Face
  • Facials (6)
  • Fitness
  • Swimming (12)
  • Massage
  • Indian Head Massage (1)
  • Pre and Post Natal Massage (1)
  • Therapeutic Massage (7)
  • Nails
  • Pedicure (1)
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Have you been here? Write a review
Verified review Visited March 2015
Posted 4 days ago
I went for a Time for Indulgence Spa Day and have awarded it 4 stars.

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Posted 6 days ago
Stayed for two nights on the Wellness spa package in mid march with a friend. Make sure you ask for a room high up, we were on the 11th floor and the view was fantastic! Hotel staff were polite and attentive. The spa staff were friendly and made me feel at ease. Breakfast and dinner was included in the package and were faultless. Would highly recommend, would definitely come here again.

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Verified review Visited March 2015
Posted 1 week ago
I went for a One Night Reviver Spa Break and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 1 week ago
I went for a Time for Indulgence Spa Day with Afternoon Tea and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 2 weeks ago
Excellent all round. Would definitely go to this hotel again. The food was very good and the spa treatments top notch.

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Verified review Visited March 2015
Posted 2 weeks ago
Great stay, really relaxing, food was amazing and the pool and spa experience were excellent. Would definitely recommend it and visit again.

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Verified review Visited March 2015
Posted 3 weeks ago
Great! Really enjoyed the day! The spa treatments were great mainly the back massage. Afternoon tea was yummy! Thank you!

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Verified review Visited February 2015
Posted 4 weeks ago
The treatment and my therapist were fabulous, but that is where my enjoyment of the experience ended. The reception staff were not welcoming and the facilities were like a local gym instead of a spa. I was supposed to get an afternoon tea with my day, but I was left in the relaxation area after my treatment and no one said a word to me afterwards.

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Verified review Visited February 2015
Posted 4 weeks ago
I went for a One Night Sunday Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a One Night Sunday Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 1 month ago
When we got to the spa it was lovely. We had been there only about 10 minutes and was told that the steam room was having to close for a little while to be fixed but ended up not being available again for another few hours. We went up to the treatment room where we were a bit lost as to where to go as there was no reception area to go to and no one around to ask. Once we found someone they were very helpful and we then had our treatments which were amazing. I then asked the beautician where to go for our Champagne Tea and was told that we should have booked a time to have it (which I had not been told) lucky we had been allocated a slot anyway. So we went into the dining area which none of the tables had been cleaned, there was no glasses available and cold coffee. We spoke to a mother and daughter who were sat there waiting and had been very unimpressed with the service they had received. We sat there for about 10 minutes until someone actually acknowledged us and then brought us over our food which was lovely. The rest of the day chilling in the pool, jacuzzi and sauna was very relaxing. The slippers provided were not great as many times me and my partner slipped and skidded on the floor. In my package it included a spa gift for me and my partner which I asked the beautician about and she said she was unsure and to ask reception downstairs, I then asked reception and was told that they should have given it to me upstairs in the treatment area, eventually after they had to go and look for this gift that I was given a candle (not really worth the bother) overall experience was ok not sure if I would go back again.

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Verified review Visited February 2015
Posted 1 month ago
spot on all the facilities were nice all the staff was nice and helpful i would rekomend it to everyone

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Verified review Visited February 2015
Posted 1 month ago
I went for a One Night Reviver Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a One Night Valentines Spa Break and have awarded it 3 stars.

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Verified review Visited February 2015
Posted 1 month ago
As a whole the experience was brilliant. Staff were friendly and polite, room was spotless with modern decor, and food at the hotel was outstanding, both in taste and presentation. No real complaints, other than there could have been more of a romantic ambience in the restaurant as it was Valentines day - perhaps some quiet background music, and I always say that it's the small things that demonstrate exceptional service, i.e a rose on the table to take as a souvenir. The only other minor negative was the size of the swimming pool. There were quite a few people using the facilities during our stay, therefore it was difficult to actually swim as the pool was rather small. Same goes for the jacuzzi. Other than that, no problems at all. Would definitely return.

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Verified review Visited February 2015
Posted 1 month ago
I went for a One Night Valentines Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a One Night Valentines Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a Time for Me Spa Day and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a Time for Me Spa Day and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a Time for Indulgence Spa Day with Afternoon Tea and have awarded it 5 stars.

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