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Venue rating

4.2

32 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Mercure Cardiff Holland House Hotel and Spa,
24-26 Newport Road, Cardiff, CF24 0DD
United Kingdom

Hotel Spa

Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Mercure Cardiff Holland House Hotel and Spa,
24-26 Newport Road, Cardiff, CF24 0DD
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Hotel Spa in Cardiff
Tagged as: Hotel Spa

Spa Naturel at Mercure Cardiff Holland House Hotel & Spa part of Mercure Hotels

A 4 star luxury hotel in the centre of Cardiff, 15 minutes walk from Cardiff Central railway and bus station and a 30 minute drive from Cardiff International Airport. Features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa.

Spa naturel is the ultimate indulgence for the perfect weekend break. In your own time, in your own style, to your own limits, you'll enjoy a totally relaxing environment at Spa naturel. Our emphasis is on making you feel completely comfortable, whether you want to sink into a sauna, exercise in our techno gym, do gentle aerobics, indulge in a deep massage treatment or just chill out in the lap of luxury.

It's not about being a health fanatic or a fitness freak (although you're welcome to step up the pace if you feel the need). We're here to give you the space to relax, refresh and recharge your batteries in the most soothing of environments, softly candlelit and suffused with the aroma of pure essential oils.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 32 reviews

5 stars 9
4 stars 19
3 stars 4
2 stars 0
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Facials (4)
  • Indian Head Massage (1)
  • Steam and Sauna Therapy (9)
  • Swimming (9)
  • Therapeutic Massage (5)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 1 week ago
I went for a One Night Sunday Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 1 week ago
When we got to the spa it was lovely. We had been there only about 10 minutes and was told that the steam room was having to close for a little while to be fixed but ended up not being available again for another few hours. We went up to the treatment room where we were a bit lost as to where to go as there was no reception area to go to and no one around to ask. Once we found someone they were very helpful and we then had our treatments which were amazing. I then asked the beautician where to go for our Champagne Tea and was told that we should have booked a time to have it (which I had not been told) lucky we had been allocated a slot anyway. So we went into the dining area which none of the tables had been cleaned, there was no glasses available and cold coffee. We spoke to a mother and daughter who were sat there waiting and had been very unimpressed with the service they had received. We sat there for about 10 minutes until someone actually acknowledged us and then brought us over our food which was lovely. The rest of the day chilling in the pool, jacuzzi and sauna was very relaxing. The slippers provided were not great as many times me and my partner slipped and skidded on the floor. In my package it included a spa gift for me and my partner which I asked the beautician about and she said she was unsure and to ask reception downstairs, I then asked reception and was told that they should have given it to me upstairs in the treatment area, eventually after they had to go and look for this gift that I was given a candle (not really worth the bother) overall experience was ok not sure if I would go back again.

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Verified review Visited February 2015
Posted 1 week ago
spot on all the facilities were nice all the staff was nice and helpful i would rekomend it to everyone

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Verified review Visited February 2015
Posted 1 week ago
I went for a One Night Reviver Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 week ago
I went for a One Night Valentines Spa Break and have awarded it 3 stars.

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Verified review Visited February 2015
Posted 1 week ago
As a whole the experience was brilliant. Staff were friendly and polite, room was spotless with modern decor, and food at the hotel was outstanding, both in taste and presentation. No real complaints, other than there could have been more of a romantic ambience in the restaurant as it was Valentines day - perhaps some quiet background music, and I always say that it's the small things that demonstrate exceptional service, i.e a rose on the table to take as a souvenir. The only other minor negative was the size of the swimming pool. There were quite a few people using the facilities during our stay, therefore it was difficult to actually swim as the pool was rather small. Same goes for the jacuzzi. Other than that, no problems at all. Would definitely return.

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Verified review Visited February 2015
Posted 1 week ago
I went for a One Night Valentines Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 week ago
I went for a One Night Valentines Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 1 week ago
I went for a Time for Me Spa Day and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 2 weeks ago
I went for a Time for Me Spa Day and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 2 weeks ago
I went for a Time for Indulgence Spa Day with Afternoon Tea and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 3 weeks ago
Very nice facial but it's a shame that the facilities and refreshment room upstairs was not explained clearly on arrival. As a consequence we only had 20 minutes in the relaxation room.

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Verified review Visited January 2015
Posted 4 weeks ago
Brilliant hotel, really enjoyed out stay. Top quality everything if ur thinking about going just do it! U won't regret it

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Verified review Visited January 2015
Posted 1 month ago
I went for a Time for Me Spa Day and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 1 month ago
I went for a Time for Me Spa Day and have awarded it 4 stars.

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Verified review Visited January 2015
Posted 1 month ago
Unfortunately the swimming pool had broken down a few days before and it had only been fixed just before we arrived therefore it was a bit cold. Plus the relaxation room could have been a bit more relaxing however except for that I had an amazing day and the staff were great. Thank You Very Much x

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Verified review Visited January 2015
Posted 1 month ago
I went for a One Night Reviver Spa Break and have awarded it 4 stars.

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Verified review Visited December 2014
Posted 2 months ago
I went for a One Night Spa Break Reviver and have awarded it 4 stars.

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Verified review Visited November 2014
Posted 3 months ago
I went for a Time for Me Spa Day and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 4 months ago
Everything was just wonderful. Staff were great especially the man on reception Wayne he was a joy. Great welcome from him.

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