Spa Naturel Fitness at Mercure Blackburn Dunkenhalgh Hotel & Spa Reviews
Blackburn Road, Clayton-le-Moors, Accrington, Lancashire, BB5 5JP
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285 reviews
My daughter and I stayed at the hotel on Sunday 24th March and visited the spa as part of a package. Even though we choose to have the latest massage we could, the experience was wonderful. Both ladies were professional and worked really hard. An excellent experience.
Very disorganised. Spa facilities mediocre. Cleanliness of pool poor. It’s like a rabbit warren. Wouldn’t return. Probably should just focus on locals who use the gym and pool and don’t bother with spa days. Furnishings are tired and worn.
Our visit to the spa was absolutely delightful, the experience was great,definitely would recommend
Unfortunately there was an emergency at the hotel which meant that there was no hot water in the spa so we could not use the pool, jacuzzi or one steam rooms. We were contacted and given the option to rebook but we decided to go ahead as we were all looking forward to it and there were 4 other rooms available plus our treatments. The treatments were lovely and the staff were exceptional. The food in the hotel was lovely too and the rooms were nice, although a little tired in places. We were given a voucher to return to the spa free of charge as we were unable to make full use of the facilities snd will properly book further treatments. Overall it was a great break.
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