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Venue rating

4.0

18 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Norton Grange Hotel & Spa
Spa Naturel at Mercure Norton Grange Hotel & Spa
Manchester Road,
Castleton, Rochdale, Greater Manchester, OL11 2XZ,
United Kingdom

Hotel Spa

Spa Naturel at Mercure Norton Grange Hotel & Spa
Manchester Road,
Castleton, Rochdale, Greater Manchester, OL11 2XZ,
United Kingdom

Opening hours

Mon - Fri 9:00am - 8:00pm
Sat - Sun 9:00am - 6:00pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

Spa Naturel at Mercure Norton Grange Hotel & Spa part of Mercure Hotels

Whether its exercising in the gym or enjoying one of our free classes, whether you are relaxing in the hydrotherapy pool or unwinding in our thermal suite, whatever your goal – the team here at Spa Naturel will make sure that you can achieve it.

Spa Naturel invites you to re-invest, re-invigorate and re-energise yourself in the comfort of our luxurious facilities. We understand that each person is unique and has individual needs at different times, whether it is coping with the stresses of work or family life; relaxing and trying to put life into balance is essential for your well-being. Our aim is to provide you with the ultimate package of fitness, vitality and relaxation.

Spa Naturel is the place for you to lose your stress and invest in yourself. Relax in one of our beauty treatment rooms, illuminated only by candlelight and listen to natural sounds while the finest of products are applied by our professionally trained therapists. We have carefully selected skincare house Decleor to ensure this Spa is the very best in treatment technology and product advancement, and together, our aim is to restore balance and well-being in your life.

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Services

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Comments

Reviews are written by our customers after their visit.

4.0

Chain rating

Based on 18 reviews

5 stars 4
4 stars 10
3 stars 4
2 stars 0
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Steam and Sauna Therapy (1)
  • Face
  • Facials (7)
  • Fitness
  • Swimming (1)
  • Massage
  • Foot Massage (1)
  • Indian Head Massage (2)
  • Sports Massage (1)
  • Therapeutic Massage (2)
  • Nails
  • Manicure (1)
  • Pedicure (3)
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Have you been here? Write a review
Visited March 2014
Posted 1 week ago
Had a lovely Spa day with my daughters. Thank you last minute .com and Norton Range Spa for a very good deal.

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Visited March 2014
Posted 1 week ago
Superb quality and excellent range of gym equipment. Gym room was overdue some refurbishment to the walls and ceiling. Great pool, perfect size and temperature. Thermal pool tiles dirty with ring of scum. Needs attention re risk of pseudomonas and legionella infection. Susceptible to dirt because open to outside but this feature was delightful.
Treatment rooms excellent with warm beds and towels and highly skilled beauticians.

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Visited March 2014
Posted 2 weeks ago
I went for a One Night Escape Together Spa Break and have awarded it 3 stars.

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Visited February 2014
Posted 1 month ago
I went for a My Spa Day of Relaxation and have awarded it 5 stars.

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Visited February 2014
Posted 1 month ago
From arriving to leaving staff were friendly and professional. Had two treatments but wished we had one early morning and one at the end of the day to take full benefit of the gym, swimming pool, sauna etc. Wonderful treatments and very relaxing day. Must do it all again very soon.

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Visited February 2014
Posted 1 month ago
I went for a Spa Day for Two and have awarded it 4 stars.

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Visited February 2014
Posted 1 month ago
Loved the Indian head massage, felt like I'd melted at the end of it! Outdoor spa tub was excellent, the facilities were well kept and clean. Staff friendly and helpful, will definitely be going again.

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Visited February 2014
Posted 2 months ago
Fantastic little mini break from normality. Spa treatment was much needed and great. The stay at the hotel was good too. Dinner and breakfast served in the restaurant was fantastic with a huge range of food. The staff were welcoming and helped whenever you needed them, very friendly too.

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Visited February 2014
Posted 2 months ago
Really good day and good value for money. Slight delay with lunch and did get busy in changing rooms later.

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Visited February 2014
Posted 2 months ago
I went for a My Spa Day of Relaxation and have awarded it 4 stars.

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Visited January 2014
Posted 2 months ago
I went for a My Spa Day of Relaxation Getaway and have awarded it 5 stars.

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Visited January 2014
Posted 2 months ago
I went for a My Spa Day of Relaxation and have awarded it 4 stars.

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Visited October 2013
Posted 5 months ago
I went for a My Spa Day of Relaxation Getaway and have awarded it 4 stars.

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Visited August 2013
Posted 7 months ago
This was our first time on one of these type of experience packages and to a spa.
Overall we were very impressed with the venue, facilities and the spa treatments.
The staff were all generally very helpful and the food very nice.
One negative is that with it being our first time on this kind of package, we found that we had to ask about a lot of things about our package as opposed to being informed of what our package includes, for example we were supposed to get complimentary slippers and robes and weren't sure whether these were supposed to be provided in the room or at the spa, when we asked at the spa they explained it should have been in our rooms when in fact it wasn't and then became too late to ask for it.
The same happened with our free gift we had to enquire about that, with the meal we weren't sure what our deal included and what menu to order from and out free foot massage ritual was again not made clear to us how we to receive this. Most of these minor complaints were dealt with when we enquired with the staff, who were very helpful, but it would have nice and easier if most of this was arranged for us or explained to us earlier on.

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Visited April 2011
Posted 2 years ago
I went on a spa day with my friend. We had a lovely relaxing day and really enjoyed it.

The only fly in the ointment was that I had to cancel the first appointment and the person I spoke to on the phone said he had definately booked me in for the second appointment when he hadn't. It was only that my friend wanted to change her treatment and phoned - that we found out we were not booked in!

I phoned and sorted it out and we were given robes and locker as compensation.

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Visited January 2011
Posted 3 years ago
myself and my mum enjoyed this experience very much apart from the receptionist who said that the wahanda deal did not include a robe, unfortunately, this meant that we had to get dressed in order to go for our lunch and have our facials. I have never been to a spa day that did not include a robe.
The facilities and the therapists were lovely and the facial was expertly carried out. Lunch, which was an additional £10 was very tasty and as it was 2 courses and included a soft or alcoholic drink it was good value.
I would definately go back again but would check out the terms and conditions of the offer first and be sure about a robe being included - its a shame that the spa lets a little thing such as a robe spoil what could be a fab experience that would bring in more business when you tell your friends/colleagues about it.

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Visited December 2010
Posted 3 years ago
Our visit to Spa Naturel got off to a rather shaky start as the receptionist who booked us in gave us keys for "empty" lockers - i.e. no towels or robes. Went back to sort this out and got different keys, only to find one locker didn't have a towel, only a robe. Trudged back to reception again and picked up towels there. We were horrified to discover the spa doesn't issue guests with slippers - particularly as one of the corridors we had to use was covered in snow and filthy grit from outside. Not a pleasant experience in bare feet. The thermal room in the spa was excellent, with saunas and steam rooms and a huge hot tub that was partly outside so you could swim out and enjoy being in the snow and the spa at the same time. The facial included in the deal was a lovely experience - so relaxing - and my skin felt great afterwards. Overall a good day, spoiled only by having to wander around in bare feet. I would suggest that the spa either supplies slippers to guests free of charge or offers them for sale in reception.

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Visited October 2010
Posted 3 years ago
Nice foyer to the hotel spa and welcomed with a quick tour of the facilities and a choice of teas to drink before we embarked on our treats! The swimming pool was a bit on the cool side so swam 2 lengths and dipped into the lovely warm jacuzzi which was very unusual in that it went through to a slightly larger pool which had an opened shutter so you could overlook the garden at eye level - a very unusual aspect I'd never seen before so a nice surprise. The hot/cold showers/sauna etc facilities were good and nice and clean. We had a pre-ordered lunch served which, although tasty, wasn't hot and the desserts had been left on a counter for us which was also used for people to leave their dirty plates. Lunch over so off to our treatments - my massage was very relaxing, so much that I missed the last few minutes as I fell asleep(!) and my friend had a pedicure which she was a bit disappointed in but taking into account we only had 25 minute treatments not a lot of time to do a full-on pedicure. All in all a good day out for the offer price we paid.

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