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Venue rating

3.8

28 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Hotel Spa

Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat 9:00 am - 7:00 pm
Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Spa Naturel at Mercure Bristol Holland House Hotel & Spa part of Mercure Hotels   Off-peak
This venue offers discounts on off-peak appointments.

With its unrivalled location and boasting stunning views of the city’s harbour, the 4-star Mercure Bristol Holland House Hotel & Spa is an ideal location for a relaxing spa break – while still benefiting from a city centre location.The contemporary hotel offers guests the chance to unwind in style, from relaxing in the chic Phoenix Bar to indulging in the hotel’s onsite spa and leisure facilities, just 10 minutes walk from Bristol Temple Meads train station and 20 minutes drive from Bristol International Airport. Located within minutes of Broadmead shopping centre and Bristol harbour. 275 en suite rooms, 14m heated pool, fitness suite and 14 beauty treatment rooms located in a seperate building boosting the perfect relaxation lounge to unwind and destress before and after your treatments. WiFi wireless Internet access available.

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Services

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 28 reviews

5 stars 8
4 stars 11
3 stars 5
2 stars 2
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Steam and Sauna Therapy (2)
  • Face
  • Facials (5)
  • Fitness
  • Swimming (3)
  • Massage
  • Swedish Massage (4)
  • Nails
  • Manicure (3)
  • Pedicure (3)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 2 weeks ago
I went for a One Night Reviver Spa Break and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 3 months ago
Overall good VALUE for money. ENTIRE HOTEL plus Hotel room clean and spacious. Meals tasty and spot on with staff very polite, helpful and efficient. SPA could do with some improvements especially the addition of a jacuzzi and water power jet in pool area.. HOTEL GUESTS should always have complimentary parking and never have to pay extras for parking.

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Posted 4 months ago
What would you tell your friends about the experience? Give us all the details - what you loved, what could have been better and anything that took you by surprise. Remember to please keep it clean.

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Verified review Visited September 2014
Posted 5 months ago
Rude staff and a dirty venue. Need I say more! Avoid if possible would be my advice! I won't even be more specific about the dirt issue as it will turn your stomach!

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3 months ago
Dear Gillian,

I am most disappointed to see you did not enjoy your visit to us. Please contact me on h6698-th2@accor.com with more details of your visit. We would of course like the opportunity to rectify any negative experiences.

Rhea de Pee
Spa and Leisure Manager

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Verified review Visited August 2014
Posted 5 months ago
I went for a One Night Reviver Spa Break and have awarded it 4 stars.

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Comments

3 months ago
Thank you for your rating

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Verified review Visited August 2014
Posted 5 months ago
Arrived at the hotel to be sent over to the treatment rooms. No robes offered and little chance to come round after massage and facial. When we had a pedicure we had to sit in a chair and put our feet on the therapists lap....not very comfortable or relaxing. Sent downstairs to reception after treatments to pay for the items we decided to purchase, waited 10 minutes before going back uonstairs to find staff to enable us to pay. Back to the hotel to use the spa treatments to find there is no steam room, sauna or jacuzzi. Disappointed but in need of relax time after treatments we ask for some robes and wait 15 minutes for them before heading off to the pool to find swimming lessons going on!!!!
Lunch was good, a wrap and glass of wine, treatments were great and overall still good value for money but very disappointed with nothing other than a swimming pool after massage and facial. Will def book again with Wahanda but just not at this hotel.

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Comments

3 months ago
Dear Jayne,

Thank you for your feedback, I am most disappointed to see you did not enjoy your visit to us. Please contact me on h6698-th2@accor.com with more details of your visit, I can then look in to thesee comments, We would of course like the opportunity to rectify your negative experiences.

Kind Regards

Rhea de Pee
Spa and Leisure manager

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Verified review Visited August 2014
Posted 6 months ago
The only think I have to say that the swimming pool was a lite smal and over crowded! No sauna or Jacuzzi

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3 months ago
Thank you for your feedback.

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Verified review Visited July 2014
Posted 6 months ago
The hotel it's self looks rather dated and office like from outside but the inside is lovely and modern. Staff are brilliant and friendly, had a small issue with room service but one of the managers sorted it personally and brought the right drinks himself. One issue is that parking a car at the hotel costs £12 a day which we didn't realise before adding £24 onto our final bill. Spa was lovely though and the treatments brilliant with amazing staff

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3 months ago
Thank you for your feedback. I am Pleased to see the room service issue was resloved on the day for your and that you the team offered you such good service.
Our hotel is currentlly under going a refurbisment so you must be sure to head back and try one of our new rooms next year, and of course indugle in spa treatment or two.

We hope to see you again soon.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited June 2014
Posted 8 months ago
I went for a Just Us Two Spa Day and have awarded it 3 stars.

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Verified review Visited May 2014
Posted 8 months ago
I was happy about the place and overall service and package.
I was very disappointed that the spa facilities were in another building and the swimming pool, sauna, jacuzzi and lunch were in the main hotl building. This meant we'd have to walk across the car park in our robes, in the rain and cold, or get changed, and move our stuff into the other building- it just wasn't practical. Otherwise- staff were great and the actual service was perfect!

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3 months ago
Sarik, Thank you for your feedback. I am so pleased to see you had such great service and the staff looked after you.
we do hope you will visit again soon

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Verified review Visited May 2014
Posted 9 months ago
I booked an afternoon spa day package for myself and 3 friends. The spa itself was lovely with a fantastic relaxation room to, well relax in, prior and after your treatment. Downsides were the small gym and swimming pool and lack of jacuzzi or sauna facilities. If I was part of a bigger group this would be disappointing as you would struggle to swim/work out together. Also the aforementioned afternoon tea consisted of 3 squares of cake each and a pot of tea so calling it afternoon tea is a bit of a stretch! We did enjoy the day though and the treatment and staff were lovely but I probably wouldn't go back because the facilities were somewhat lacking.

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Verified review Visited May 2014
Posted 9 months ago
I went for a Time for me and have awarded it 5 stars.

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Verified review Visited April 2014
Posted 10 months ago
I went for a Two Night Reviver Spa Break and have awarded it 4 stars.

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Verified review Visited April 2014
Posted 10 months ago
I went for a Time for indulgence and have awarded it 4 stars.

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Verified review Visited April 2014
Posted 10 months ago
Really enjoyed our break. Very relaxing and the hotel and spa staff were very friendly. Breakfast was amazing. We would highly recommend this hotel. The only downside is the £12 per night parking.

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Verified review Visited March 2014
Posted 10 months ago
I went for a Just Us Two Spa Day and have awarded it 3 stars.

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Verified review Visited February 2014
Posted 1 year ago
The hotel looks dated from outside but inside couldn't be more different . Had evening meal in restaurant and breakfast both were really nice . Only downside was paying to park your car .

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Verified review Visited February 2014
Posted 1 year ago
I went for a One Night Reviver Spa Break and have awarded it 3 stars.

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Verified review Visited February 2014
Posted 1 year ago
I went for a One Night Reviver Spa Break and have awarded it 5 stars.

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Verified review Visited January 2014
Posted 1 year ago
I loved this hotel and the overall SPA experience. The staff are super friendly, the ambience is really good and relaxing. We stayed at a king size too, which was on the ground floor, this room has windows that are huge but being on the ground floor meant that people could see us from the outside if the curtains weren't closed, I would suggest tints or blinds that are not blackout to the hotel and also only one light on the wardrobe worked, so some repairs are needed. But in my opinion those are minor because the overall experience was EXCELLENT. Couldn't fault the staff and everyone should try the breakfast!!

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