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Venue rating

4.3

76 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Hotel Spa

Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat 9:00 am - 7:00 pm
Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Bristol Holland House Hotel & Spa part of Mercure Hotels   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

With its unrivalled location and boasting stunning views of the city’s harbour, the 4-star Mercure Bristol Holland House Hotel & Spa is an ideal location for a relaxing spa break – while still benefiting from a city centre location.The contemporary hotel offers guests the chance to unwind in style, from relaxing in the chic Phoenix Bar to indulging in the hotel’s onsite spa and leisure facilities, just 10 minutes walk from Bristol Temple Meads train station and 20 minutes drive from Bristol International Airport. Located within minutes of Broadmead shopping centre and Bristol harbour. 275 en suite rooms, 14m heated pool, fitness suite and 14 beauty treatment rooms located in a seperate building boosting the perfect relaxation lounge to unwind and destress before and after your treatments. WiFi wireless Internet access available.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 76 reviews

5 stars 34
4 stars 28
3 stars 9
2 stars 3
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (1)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (4)
  • Steam and Sauna Therapy (3)
  • Face
  • Facials (19)
  • Fitness
  • Swimming (4)
  • Hair removal
  • Hollywood Waxing (2)
  • Waxing (2)
  • Massage
  • Aromatherapy Massage (6)
  • Deep Tissue Massage (1)
  • Indian Head Massage (1)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (4)
  • Swedish Massage (8)
  • Therapeutic Massage (9)
  • Nails
  • Manicure (11)
  • Pedicure (19)
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Have you been here? Write a review
Verified review Visited August 2015
Posted 1 day ago
Warm welcome when we arrived and the staff during the spa lunch were lovely, however the therapists seemed to be working to a very tight schedule and appeared to be rushing to get one person in and then move onto the next. Didn't feel like I could relax. One of the therapists was very rough also whilst doing the massage bit for the facial, I felt bruised on my chest the next day. The swimming pool was in a different building so be prepared with two sets of swim stuff otherwise you'll be putting wet stuff back on. Cleanliness was ok, bit dirty in the changing rooms and coffee cups left everywhere in the relaxation rooms. For someone who has never done a spa day we enjoyed ourselves however think we will probably read more into the facilities next time we book as were expecting more than just a swimming pool and a room with sofas.

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Verified review Visited August 2015
Posted 3 days ago
Took my daughter for her first spray tan. Staff were lovely, rooms were relaxing, immaculately clean and welcoming. We were both very impressed and will be using again. Thank you to the staff at Spa Naturel.

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Verified review Visited August 2015
Posted 2 weeks ago
It was amazing. The staff really do look after you and make sure everything is perfect 10/10 I highly recommend. Best place so far to just sit back and relax.

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Verified review Visited July 2015
Posted 2 weeks ago
Thought the staff was OK, maybe not as experienced as I would expect from a full service salon. The pedicure was ok, very overpriced from my experience so probably would not return. The polish did last, though and the selection of colours was vast.

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Verified review Visited August 2015
Posted 3 weeks ago
It's always my bug bear that the treatments never last as long as advertised. We were all 40 mins late going in (we'd rushed our lunch to make the appointment), and then the treatments (advertised at 25 min each) actually fell well short of the promised duration. It's a shame.

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Verified review Visited August 2015
Posted 3 weeks ago
I went for a Spa Day and have awarded it 5 stars.

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3 weeks ago
Hi Gemma.

Thank you for your 5 star review . It is always a pleasure to receive positive feedback. We look forward to welcoming you back at Spa Naturel in the near future.

Kind Regards
Rhea de Pee
Spa and Leisure Manager

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Verified review Visited July 2015
Posted 4 weeks ago
I had a Be Beautiful .. Pick'n'Mix and have awarded it 5 stars.

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4 weeks ago
Good Afternoon Pauline.
Thank you for your 5 star review of our Pick 'n'Mix package. It is always a pleasure to receive positive feedback. We look forward to welcoming you back at Spa Naturel in the near future.

Kind Regards
Laura Withers
Assistant Spa Manager

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Verified review Visited July 2015
Posted 1 month ago
Very good massage and nice tranquil venue. The staff were friendly and welcoming. I will certainly be going back in the future

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1 month ago
Thank you for taking the time to leave us your feedback, I am most pleased to read how much you enjoyed your visit to us, and we very much look forward to welcoming you back soon

Rhea de Pee
Spa and leisure manager

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Verified review Visited July 2015
Posted 1 month ago
Booked in for the Time for Indulgence spa day. Spa initially wasnt easy to find as it isnt connected to the hotel. Very quaint, nice relaxation area with relaxing meeting. free tea and coffee provided. Good communication and didnt have to wait too long for appoitnment. Staff friendly. Treatments very good, the only criticism I had was the coverage of my nails wasnt perfect but not enough to notice. Will be going back and would reccomend.

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1 month ago
Dear Sandra,

Thank you for taking the time to leave us a review. I'm most pleased to read how much you enjoyed your visit to us, and that you will be happy to recommend and return to us. I'm sorry to see we were a little difficult to find at first, and the you weren't 100% happy with your nail polish application. I will be sure to share you comments with the team to ensure we are looking carefully at the polish and checking with each guest is happy their nails.

We look forward to welcoming you back soon.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited July 2015
Posted 1 month ago
I had a Pedicure and have awarded it 4 stars.

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1 month ago
Dear Elisabeth,

Thank you for your rating.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited July 2015
Posted 1 month ago
I had a Time for Mums-To-Be and have awarded it 5 stars.

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1 month ago
Dear Joanna,

Thank you for your rating, we wish you all the best with your new arrival.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited July 2015
Posted 1 month ago
I went for a Time for Me Spa Day and have awarded it 4 stars.

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1 month ago
Dear Mrs,

Thank you for your rating.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited July 2015
Posted 1 month ago
It was a truly relaxing and pampering experience. An amazing massage that I have already recommended to friends. The relaxation lounge was a lovely touch too, to give yourself time and not rush away afterwards!

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1 month ago
Dear Elizabeth,

Thank you for taking the time to leave us a review, I am most pleased to read you enjoyed your visit and have already recommend your friends visit us! We hope to welcome you all back soon.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited July 2015
Posted 1 month ago
I had a Pedicure and have awarded it 4 stars.

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1 month ago
Dear Justine,

Thank you for your rating.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited July 2015
Posted 1 month ago
I had the hot stone massage with Olivia which was absolutely amazing. The venue is part of the Mercure hotel although it is in a separate building to the back of the hotel. The massage rooms are away from reception so you don't get any noise and the whole experience was incredibly relaxing. The hot stones really got rid of my knots too then afterwards you can relax in the serenity room with a hot or cold drink. Would recommend this to everyone! :-)

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1 month ago
Dear Vickie,

Thank you for your rating. I am most pleased to read how much you enjoyed your visit to us, and that you thoroughly enjoyed your hot stone massage. I will be sure to pass your comments on to Olivia, I am sure she will be thrilled to read such lovely comments.

We hope you welcome you back again soon.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited July 2015
Posted 1 month ago
I went for a Time for Me Spa Day and have awarded it 4 stars.

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1 month ago
Dear Miss,

Thank you for your rating.

Rhea de Pee
Spa and Leisure manager

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Verified review Visited June 2015
Posted 2 months ago
Great spray tan. Super friendly beautician who made me feel really comfortable and said I could use the relaxation rooms after my treatment, clean salon, and a really even spray tan. Will be back! Thank you.

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1 month ago
Hi Amy,

Thank you so much for taking the time to leave us your feedback, I am most pleased to hear you were pleased with your tan and that you were made to feel welcome and above all comfortable. We hope to welcome you back in the future.

Kind regards

Rhea de Pee

Spa and leisure manager

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Verified review Visited June 2015
Posted 2 months ago
I had a ST. Tropez Spray Tan and have awarded it 4 stars.

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1 month ago
Hi Sarah,

Thank you for your rating. We hope to welcome you back in the future.

kind regards

Rhea de Pee

Spa and Leisure manager

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Verified review Visited June 2015
Posted 2 months ago
Staff were amazing and very friendly, both reception and the lady who did my treatments. Unfortunately didn't catch her name (think it was maybe Kaya or Kayla?) but she was absolutely lovely and made me feel very relaxed and welcome. Would definitely recommend!

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1 month ago
Hi,

Thank you for your feedback , I am most pleased to see how much you enjoyed your treatments with us and I will be sure to share your comments with our team. We hope to see you soon

Kind regards

Rhea de Pee

Spa and Leisure Manager

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Verified review Visited June 2015
Posted 2 months ago
I had a ST. Tropez Spray Tan and have awarded it 5 stars.

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1 month ago
Hi Kdane,

Thank you for your rating. We hope to welcome you back in the future.

kind regards

Rhea de Pee

Spa and Leisure manager

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