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Venue rating

4.0

129 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Brandon Hall Hotel & Spa
Spa Naturel at Mercure Brandon Hall Hotel & Spa
Mercure Brandon Hall Hotel and Spa,
Brandon, Coventry, Warwickshire, CV8 3FW
United Kingdom

Hotel Spa

Spa Naturel at Mercure Brandon Hall Hotel & Spa
Mercure Brandon Hall Hotel and Spa,
Brandon, Coventry, Warwickshire, CV8 3FW
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Spa Naturel at Mercure Brandon Hall Hotel & Spa part of Mercure Hotels

This 4 star country house was originally built as a shooting lodge of the Brandon manor house. Set in beautiful countryside, the hotel has 120 rooms on a 17 acre property.

Enjoy a leisurely swim, experience the sensation showers, rock sauna and steam room. Complete your experience with a Decleor treatment and enjoy the woodland surrounding you.

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Services

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 129 reviews

5 stars 41
4 stars 58
3 stars 22
2 stars 4
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Steam and Sauna Therapy (70)
  • Counselling & Holistic
  • Aromatherapy (2)
  • Face
  • Facials (3)
  • Fitness
  • Golf (1)
  • Swimming (73)
  • Massage
  • Therapeutic Massage (8)
  • Nails
  • Manicure (1)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited April 2015
Posted 1 week ago
A wonderful discovery. I went for my spa day on a Wednesday and it was lovely and quiet. I thoroughly enjoyed the pool, steam room and sauna, however I did miss the fact that there was no jacuzzi, and I thought that would be a lovely addition. Lunch was excellent, all the staff were amazing, helpful, professional and polite.
Will go again.

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Verified review Visited April 2015
Posted 2 weeks ago
I went for a Two Night Wellness Spa Break and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 2 weeks ago
We got this as a 1 night package with use of the spa and gym facilities plus a choice of a 20 min treatment worth £38 plus dinner and breakfast. At £89 each it was great value for money. The spa facilities are clean, the staff very polite and attentive and the pool is a good size. Facilities wise, the main thing missing for us was a jacuzzi and the area around the pool could have had more sun loungers as some people had to sit on the floor. We both had the neck and scalp massage and it was very relaxing. The dinner was fantastic, not what you'd usually get in a mid range chain hotel. The breakfast was also good. I would recommend upgrading to a privilege room for a mere£20 which gives you bath robes,slippers, soft drinks, snacks, separate bath and shower and a nespresso coffee machine in your room.

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Verified review Visited April 2015
Posted 3 weeks ago
My friend and I were really looking forward to this break. We booked the overnight stay to include Afternoon Tea, Spa treatment, Spa Ritual, Spa gift, Dinner with Prosecco and breakfast the following morning. Overall it was a lovely couple of days and I must say all the staff are very friendly and I have no issue with them but it was just a catalogue of niggly things that lowered the overall experience. The communication between the departments and the advertised package wasn't great which let it down. I will advise that I called ahead and booked everything/confirmed times/confirmed package so all should of gone smoothly. Firstly, the restaurant was being refurbished so all meals were taken in the bar or a different suite, I can live with that but only advised at check-in. Barman wasn't sure which afternoon tea package we were entitled to so went to check, again this is fine but if a package he should of known this. We ordered our sandwich fillings, then the barman had to return to advise Salmon was no longer available and could I choose another, surely the kitchen should be communicating, prior to lunchtime, options no longer available. I re selected and it was lovely but we had to ask for additional hot water for the tea as only milk jug size had been given at first, we were then given a teapot of hot water. At the Spa there was no one at reception and we waited a couple of minutes, ok, I know people have other tasks to complete but there was no bell, etc to advise of people waiting. The gentleman returned and advised he was finishing pool cleaning as it is closed each Tuesday for an hour. At no point in all my calls had anyone advised the pool was not in use for an hour each Tuesday, I'd been advised we had full use of the facilities from 9am if we so wished. I know we weren't using the pool at this time but I think that should be highlighted when booking. The gentleman checked us in, showed us around and unwrapped new robes for us. When I got to the changing room, realised that my robe was still quite damp, all swapped when I asked but a little attention to detail would of been advisable from the laundry room. Pool and Spa treatments were lovely, didn't use any other facilities. Evening meal was 3 courses with Prosecco. Menu was nice and food was lovely, there was a query over the Prosecco and two waitresses queried it with us advising it wasn't in the usual package. At this point I'm now feeling that I'm constantly having to ask for things I believe were included in the package advertised as I'm being questioned over little items. The waitress was extremely professional and brought us a glass each. I have now got to the point of searching for the package online again to check I am not asking for items not included. I then showed this to the waitress at the end of the meal to confirm we weren't being difficult by asking but that was the package I had purchased. I think the communication between last minute.com and the hotel needs to be a little clearer. Surely, the package is agreed between the two parties prior to advertising? All points of the package should be set out in black and white. Upon checkout we also had to go back to the Spa to request the gift the package offered, it should of been waiting in our room, as advised when I confirmed booking the week before with reception and the therapist then also advised it should of been waiting in our room. Overall, it was a nice couple of days, a lovely venue and everyone was very pleasant and professional but I was starting to feel anxious at constantly having to query, sort out and chase things that were advertised. Not conducive to a relaxing Spa break. Please improve communication lines on all parties and pay a little more attention to detail and it would of been a "Spot on" rating rather than "Okay" rating.

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Verified review Visited April 2015
Posted 3 weeks ago
Excellent short break, staff were friendly and the hotel comfortable, food was excellent, nice room with a nice view, would defintely recommend for a short getaway.

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Verified review Visited April 2015
Posted 3 weeks ago
Went on official spa day booking however because we didn't book any treatments we were not allowed use of bathrobes or slippers ( very petty ) remainder of trip very good and hotel staff were extremely helpful and attentative.

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Verified review Visited March 2015
Posted 1 month ago
Wasn't the best spa I've been to! They tried to charge me £39 as soon as I walked in the door and £19 for cakes when they were included!! The staff didn't seem to know what they were doing! Massage and facial were good and the facilities were average!

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Verified review Visited March 2015
Posted 1 month ago
I went for a One Night Escape Together Spa Break and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 1 month ago
Very good everything was very good. Room excellant food excellent spa excellent.the breakfast was a bit cold and there was no mushrooms but other then that it was good.

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Verified review Visited March 2015
Posted 1 month ago
Happy with the facilities and friendly staff.
Nice and clean .Lunch was very nice.Everything was perfect.
The time we spent there was amazing.

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Verified review Visited March 2015
Posted 1 month ago
I went for a One Night Sunday Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 2 months ago
I went for a One Night Sunday Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 2 months ago
Really great value for money! Spa was good value although we did pay extra for an upgrade for a full body massage. Golf was quiet but staff were really nice and relaxed. Great overnight stay facilities too!

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Verified review Visited February 2015
Posted 2 months ago
Overall very disaapointing. Treatments were ok but staff were disorganised, messed us about with timings and didn't even introduce themselves. The facilities were dirty and it didn't feel like a bespoke, indulgent day the voucher offered. not good value for money. I've had far better days for half the price at other facilities.

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Verified review Visited February 2015
Posted 2 months ago
The facilities were lovely and could not fault the treatment as it was perfect. I had full use of the spa all day and a treatment which was a back massage. This was very relaxing and exactly what I wanted.

However, the staff appeared confused from beginning to end. They had got confused with what lunch I was to be getting and they blamed Lastminute.com rather than that they had not read the details of the booking. This meant a 45 min wait for lunch which was already booked in quite late. Also there was some confusion about how many of me there was as they had me down twice...they even asked me to clarify which was amusing seeing as I had spent hours in their spa and never once was there two of me.

I would return to the spa and would still go through lastminute.com but would check the details on arrival.

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Verified review Visited February 2015
Posted 2 months ago
The staff were very friendly and welcoming. My parter's massage therapist didn't ask for any information from him before the massage. Mine did, and the massage was good. The changing rooms and toilets next to the pool in the spa were dirty. The floor needed sweeping and it didn't feel very luxurious. They also seemed a bit dated compared to some similar places I have been to with Wahanda.

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Verified review Visited January 2015
Posted 2 months ago
Booked an overnight stay at the hotel with spa treatments for my boyfriend's birthday. The hotel room was lovely - the bed was huge! Dinner was delicious and the staff added a nice touch with a free glass of champagne for us. Everything was just great and it was excellent value for money. I'd definitely go there again. I'd highly recommend a stay there.

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Verified review Visited December 2014
Posted 3 months ago
The rooms, hotel and spa were all very clean. The food was delicious. The spa area if you have a treatement is very nice and relaxing. The assage was good but we weren't asked what kind of pressure we wanted. Overall good experience and wonderful staff.

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Verified review Visited December 2014
Posted 3 months ago
The rooms, hotel and spa were all very clean. The food was delicious. The spa area if you have a treatement is very nice and relaxing. The assage was good but we weren't asked what kind of pressure we wanted. Overall good experience and wonderful staff.

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Verified review Visited December 2014
Posted 4 months ago
Breakfast was very nice. Lots of choice. The meal on the evening was also very nice. The service of the staff was very good. The drinks are very expensive but I guess this is to be expected.

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