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Venue rating

3.6

10 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Spa Escape Royal Tunbridge Wells
Spa Escape Royal Tunbridge Wells
12 Vale Road,
Royal Turnbridge Wells, Kent, TN1 1BP
United Kingdom

Day Spa

Spa Escape Royal Tunbridge Wells
12 Vale Road,
Royal Turnbridge Wells, Kent, TN1 1BP
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Spa Escape Royal Tunbridge Wells

Spa Escape is a beautifully transformed and newly renovated property situated within post office square in the heart of Royal Tunbridge Wells spa town. This truly magnificent building, with its high ceilings and outstanding architecture has allowed us to create an elegant and historic experience to our customers.

Here at Spa Escape we house the most sumptuous of experiences, set on 3 floors of pure indulgence. By choosing the most prestigious products on the market we have set a 5* standard for our new business which we intend to nurture and grow long into the future.

At Spa Escape,with our exquisite Georgian spirit and luxurious spa facilities, we have inspired a wealth of calming and holistic interiors to create a tranquil experience for the mind body and soul.

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Comments

Reviews (written by customers after their visit)

3.6

Chain rating

Based on 10 reviews

5 stars 3
4 stars 3
3 stars 3
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (2)
  • Body Wraps (1)
  • Steam and Sauna Therapy (3)
  • Face
  • Facials (5)
  • Fitness
  • Swimming (2)
  • Massage
  • Aromatherapy Massage (1)
  • Therapeutic Massage (3)
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Posted 8 months ago
CANNOT STRESS STRONGLY ENOUGH - DO NOT BOOK THIS PLACE YOU WILL GET RIPPED OFF
My husband booked and paid for myself and two others to a half day spa package. It included use of the spa and 3 x 25 minute back massages. The booking was made and paid for on 5th June 2014. On Thursday 19th June I contacted Cheyenne.grindle@spabreaks.com on 02073365851 to confirm booking and times. I was told to make the most of the facilities and that it would be better to arrive 20-30 minutes earlier than the booking start time of 10am. The half day was from 10am-2pm, at no point during the conversation did she mention the place was closed, as what I now perceive to be, permanently.
My friends and I arrived as requested 9.40 am on 22nd June 2014 and stood outside, initially just ringing the bell, then walking around the building trying to find another entrance, tapping on the windows, Telephoning and leaving many messages. I even rang SpaBreaks.com, to contact Cheyenne again to ask what was going on, it went straight to answerphone. We stood outside for just over an hour. I was beginning to feel extremely angry, I had taken two friends for what was supposed to be a nice relaxing day only to find it ruined and added to that my husband was going to be well over £200 worse off. Today, my husband contacted Spabreaks.com and all he got from Cheyenne is 'yeah heard the messages, cant do much about it', she did not offer a refund or an apology. I have suggested to my husband that he speak to his bank and request a refund due to this being one big scam. If this place has gone bust then Spa Breaks should not be continuing to take bookings and money from unsuspecting victims and then letting them turn up only to find they have wasted money and time on something they will not receive. I am more annoyed that when I spoke to them on the Thursday and they must have known at that point the place wasn't open, she was telling me to turn up even earlier to make the most of the day. talk about adding salt in the wounds.

On the upside - I didn't want my friends and I to have a totally wasted trip, I contacted the Spa Hotel Tunbridge Wells, who totally saved the day i managed to get the last 3 spaces for the back massage and use of facilities at their spa and paid half the price than spa escape with lunch and tea in the price. i will be reviewing them separately.

TRIPADVISOR ALSO HAVE THIS REVIEW AND OTHERS IN THE SAME VEIN

Visited June 2014

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Comments

6 months ago
Oh dear, that's awful. I did wonder when this spa would go under as it's standards had dropped significantly the last time that I was there and it was extremely badly run. I hope you were able to claim your money back somehow.

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Verified review Visited April 2014
Posted 9 months ago
Staff polite and friendly and I was able to swap massage for another treatment. Plentiful afternoon tea. Did not use steam room or sauna so cannot comment.

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Verified review Visited February 2014
Posted 11 months ago
Booked a spa day as a treat for myself for my birthday. Arrived at 10.30 to a glass of Champagne which was very nice and filled out the relevant forms for the day. The changing room at the sap is very small with only a small bench in the middle so if there are more than three people changing there is no where to put your clothes. There are only two showers, one of which was broken at the time and not in use. It was also noticed that later in the day the floor gets very wet and slippery where people are trying to get changed back into their day clothes. There were also a lack of towels, you are given one when you arrive but this gets quite wet when you are using it in and out of the facilities.
The pool is of a good size and adequate, there is also a Jacuzzi, steam room and sauna. Unfortunately there were only three beds around the pool area as there is not enough room for any more but there were at least 20 people at the spa as the same time as me.
Lunch was at 12.00 as my treatment was at 1.30. Lunch is brought in from an outside company (you have to order upon arrival at the spa) and when mine arrived it was the wrong dish so I had to wait until the correct dish arrived which meant I was really wasting precious spa time. Lunch though, when it arrived was very nice and enjoyable.
I had booked a wrap for my treatment and the assistant that did this was marvellous, she explained everything as the treatment went along and the head massage was amazing - fully recommended.
After my treatment I went back to the pool area but it was far too busy and there was nowhere for me to sit/lay so I used the steam & sauna rooms for a while but then left. So not much of a spa day unfortunately. It's such a shame as this place is a little gold mine but just needs a bit more thought put into the facilities and how many people use it at any one time.

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Comments

9 months ago
Thank-you Mrs Hides for your feedback.
Unfortjunatley human errors can and do happen with the food deliveries but with the restaurant being so close they are always quick to correct their deliveries.
I will pass on your compliments to your therapist who was Georgie.
We have in the past few weeks been adding more lounges to the pool area to allow for more seating. We also have a new spa attendant who's job is to solely look after the up keep of the changing areas and lounges throughout the day.
We hope to welcome you back again to Spa Escape.

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Verified review Visited February 2014
Posted 1 year ago
Staff were very friendly, welcoming and helpful. The therapists were excellent: my first spa experience: I found all staff helpful and courteous and I really enjoyed the experience. The pool was colder than we expected, but maybe its designed like that? We hadn't room to complete our tea so the staff kindly did a "doggy bag" for us. ( maybe a cake box might be better if this is done regularly , but really not an issue, just a suggestion :-) ) The only thing I would say it'd be good to have coffee as an option instead of tea if you're a non tea drinker : but again , staff helpfully supplied us with some instant coffee! Nothing was too much trouble :-) . We had a lovely afternoon, many thanks

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Verified review Visited January 2014
Posted 1 year ago
Great offer and value for money and treatment for me and my partner were extremely satisfying. Facilities were very good and clean and will look out for more offers in the future. Only critics is would be when we were eating, 2 of the staff set up a computer in same room which put us off and made it feel a bit uncomfortable to talk when there was a staff room to use

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Posted 1 year ago
Great spa day, took my girlfriend for her christmas present staff were really nice and massage was one of the best I have had. The girlfriend was very happy with her facial and massage also! Would definitely go again or recommend to friends.

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Verified review Visited December 2013
Posted 1 year ago
Both me and my partner enjoyed a lovely full body massage and both loved it. We were both however a little dissapointed with the facilities as the spa only had a luke warm hot tub and swimming pool. The steam room, shower and water machine were out of order. Not great value for money!

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Verified review Visited October 2013
Posted 1 year ago
I went for a 2 for 1 Morning Spa Getaway and have awarded it 4 stars.

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Posted 1 year ago
Fantastic Spa hidden away in Tunbridge Wells, clean, friendly and absolutely beautiful...I am hooked and will be taking my friends again!!

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Posted 1 year ago
Had the most amazing day at Spa Escape! Treatments were superb, facilities are beautiful. The staff were really helpful and attentive.... Will definitely be going back for another visit. Would definitely recommend!

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