Logging you in, please wait...

You are logged in

Log in to your account

Venue rating

4.5

55 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Please select the service you’d like to book.
Spa at Norton House Hotel and Spa
Spa at Norton House Hotel and Spa
Norton House Hotel and Spa,
Ingliston, Edinburgh, EH28 8LX
United Kingdom

Hotel Spa

Spa at Norton House Hotel and Spa
Norton House Hotel and Spa,
Ingliston, Edinburgh, EH28 8LX
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Spa at Norton House Hotel and Spa part of Hand Picked Hotels

Hand Picked Hotels Spa transports you to a sanctuary of tranquility and harmony where every effort is focused on your relaxation, wellbeing and appearance via mind, body and soul.

Our spas are designed to create a sense of warmth, security, luxury and blissful relaxation. Guests are cocooned in the spa for their own individual journey, allowing our highly skilled therapists to carry out their roles and optimise the experience.

We showcase the latest ritual techniques and ground breaking treatments alongside those from other internationally acclaimed spa houses including our “Hand picked organic bliss” signature treatment. We aim to have a range of therapies and treatments which combine to help guests optimise their sense of physical health and emotional wellbeing To complement our treatments and therapies, we offer a wide selection of products. Ranging from the very latest in results-driven research to traditional, pure aromatherapy oils and mineral-rich mud’s from the earth, sometimes combined with natural aids including basalt stones and rose quartz crystal.

Products are used individually or combined to produce an array of positive effects that are beneficial to mind, body and soul and are enjoyed by the guest via a range of sensory experiences including absorption through the skin, smell and touch making the experience both enjoyable and advantageous.

Our spa teams are passionate and dedicated to their profession. They aim to optimise effectiveness of the treatments and therapies offered. When guiding our guests towards the right choice of treatment and product, we take into account their overall lifestyle and its requirements and also their individual circumstances on the day and how they wish to feel.

See more

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.5

Chain rating

Based on 55 reviews

5 stars 32
4 stars 17
3 stars 4
2 stars 2
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Treatments (1)
  • Hydrotherapy (2)
  • Rasul and Mud Treatments (26)
  • Spray Tanning and Sunless Tanning (1)
  • Steam and Sauna Therapy (3)
  • Face
  • Facials (12)
  • Fitness
  • Swimming (4)
  • Massage
  • Aromatherapy Massage (6)
  • Stone Massage Therapy (1)
  • Therapeutic Massage (15)
  • Nails
  • Manicure (5)
  • Pedicure (2)
Show more
Have you been here? Write a review
Verified review Visited May 2015
Posted 1 month ago
I went for a One Night Inspired Spa Break and have awarded it 4 stars.

Comment

Be the first to comment on this review

Verified review Visited May 2015
Posted 1 month ago
I went for a One Night Inspired Spa Break and have awarded it 4 stars.

Comment

Be the first to comment on this review

Verified review Visited May 2015
Posted 1 month ago
I went for a One Night Classic Spa Break and have awarded it 5 stars.

Comment

Be the first to comment on this review

Verified review Visited April 2015
Posted 2 months ago
My experience at norton house was wonderful. Our massages were amazing, the staff were amazing. The hotel and grounds were amazing. It was before the actual spa weekend which spoilt things a little. I booked the weekend on last minute. Com no problem, it was when l tried to book the treatments. I had to call back the first time as they said there was nobody to book treatments that day. So i called back they said they hadnt received confirmation the 3rd day of calling they didnt have spaces on our spa day so i called last minute so they could sort it out 5 phone calls later they finally found a space for all of us. They need a better system for this. The actual spa weekend was lovely.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited March 2015
Posted 2 months ago
Another lovely and relaxing day which we absolute love it(me and my sister)!Rasul mud was the best.Launch was plenty and delicious!In other words you wish that the time will stop so all this will last longer!

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited March 2015
Posted 3 months ago
Had a lovely relaxing day, from turning up to leaving we were happy. treatments were brilliant especially loved the rasul mud treatment, back message was ok. lunch was fab. as this was a present to my sister we both went and would recommend it to anyone and will defo go back again.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited February 2015
Posted 4 months ago
I booked this deal as gift & it didn't dissapoint. From the moment we walked through the door until the moment we left, the staff were very helpful & polite, anything you needed, nothing was too much. The hotel/spa was of very high standards, I will definitely be returning as soon as possible. The location is between the motorway & airport but you would never have guessed it, it was somehow very quite & therapeutic, the grounds of the hotel are very beautiful as well. Definitely worth the money.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited January 2015
Posted 4 months ago
What a treat! Staff were great and the lunch was delicious! Had the Rasul and Mud Treatment which was great fun and wonderful. Option to leave costume on or use the disposable pants for the full experience - so not for the shy!! Chill out room afterwards was devine - just about fell asleep! Cannot wait to go back. xx

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited December 2014
Posted 6 months ago
I thoroughly enjoyed my spa day and would certainly reccomend I would choose a different treatment next time but that's just down to preference cannot fault anything I can't wait to go back 😊

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited November 2014
Posted 7 months ago
I went for a Spa Treatment and Afternoon Tea/Elevenses for Two and have awarded it 5 stars.

Comment

Be the first to comment on this review

Verified review Visited November 2014
Posted 7 months ago
A lovely way to spend a rainy Saturday ....passed too quickly .
Staff in the spa were very welcoming and professional

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited October 2014
Posted 8 months ago
Mum and I had a great time, the staff where very helpful and the treatments were wonderful. We even took part in an aquaerobics class! I was able to add an extra treatment that was on offer. Lunch was beautiful and very filling. Can't wait to go back!

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited October 2014
Posted 8 months ago
Great service, really enjoyed our experience and would recommend it to others looking for a great relaxing spa day, everything was good.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2014
Posted 9 months ago
This is a great spa. Good value and the tea and treatments were both lovely . This is my second visit to Norton House and I am looking forward to my third!

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2014
Posted 9 months ago
The staff were super conscientious from the moment we arrived. Guided tour, lunch was all arranged, table reserved. Clean gowns and slippers and the facilities were spotless. My only negative would be not enough beds beside the pool for the amount of guests. Other than that I would recommend this venue to everyone.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2014
Posted 10 months ago
I went for a Afternoon Tea & Pamper Spa Day for Two and have awarded it 3 stars.

Comment

Be the first to comment on this review

Verified review Visited July 2014
Posted 10 months ago
On arrival (24th July), receptionist was quite unhelpful. I had booked a spa break, dinner, B&B deal on lastminute.com and had booked an additional second night directly with the hotel. That was quite some time ago and had not received anything from the hotel to detail all that was included in the deal. No information was provided from the receptionist. She did not tell us about breakfast, timings or location. I had to ask where the spa was. She asked did we need a dinner reservation, I said that was included and she cheekily said that she knew that and what time. Table was booked, no explanation of location of the restaurant or in fact , which one. She handed over key and gave brief instruction of room location.

The room interior was nice but the heat in the room was unbearable. No air-conditioning and a window that could only open 2 inches max. it was a lot hotter in the room than outside, granted this was probably the best days of the year but it really was unbearable. No fan provided. As a result, we slept very poorly both nights. I think a 4* hotel should consider improved ventilation. The room interior was well presented and clean but i think the hallways and general appearance of the hotel could be improved, some areas out-dated and in need of some TLC.

On 24th we went to spa. All staff at the spa were lovely. However, we had just under a one hour slot for lunch. The food was very nice (included) and we both opted for a soft drink (not explained if included or not). Our therapist came looking for us for our next appointment after lunch. I looked for the waiter but he was nowhere to be seen (no other staff present). I assumed the drinks were included in the price or that we would pay when exiting the spa (standard procedure with many spas I have visited). The treatments were very enjoyable and on exiting the spa we both went to spa reception to enquire if we were required to pay anything. We were politely told that everything had been paid for in advance.

Later on that evening we went to the bar for a drink. I was told loudly in front of other staff members and hotel guests that I had not paid for my drinks in the spa and would need to pay for them now. I found this highly embarrassing and explained what had happened. I proceed to pay for them but in hindsight, I am angry that I was treated and made to feel embarrassed in front of other guests and staff. This was not our fault.

I went for an additional treatment of a gel manicure and the quality of this was very poor. It is the most expensive manicure I have ever paid for yet the quality is the poorest. I had to return the following day due to a chip which they did rectify but they have lasted less than a week, I have experienced more than 2 weeks of no chips with far cheaper price paid. I would not recommend this treatment at all. If I did not live such a distance away I would have returned and asked for them to be redone or to receive a refund.

We went with the option of breakfast in our room on the first morning (fee of £3). Not everything that we asked for was delivered.

The evening meal in the Brasserie was nice but I’m glad I wasn't paying the full cost of it as didn't really seem value for money. The wine was ok but expensive at £31, not the quality I would expect at that price.

On the second evening we phoned reception to ask for ice, as offered in the welcome pack. After waiting 45 minutes I had to phone again. It came 10 minutes later.

We decided to watch a DVD in the room. The DVD player would not work. Phoned reception, a very helpful member of staff tried to resolve this and explained that the DVD we had was too modern for the system but they had a list at reception which he assured us would work. We selected a classic but this did not work either. This was somewhat disappointing.

Overall, I think the hotel needs to pay more attention to detail. If the aim is to offer additional services to please guests then they really have to put more effort into delivering this otherwise it’s all just a bit of a disappointment.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited July 2014
Posted 10 months ago
The relaxation room was bliss! The only thing I would have changed is my treatment time because I don't like going in the pool etc after a massage

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited July 2014
Posted 11 months ago
We had a great day out with the Rasul Spa experience. The spa was clean, had everything we needed and more importantly, we felt completely relaxed and could take the whole day to enjoy what was on offer. Not once did we feel that we were going to be pestered to buy any of the products or take out a membership, which is what often happens on spa days. We will definitely be going back to Norton Hotel and Spa for more!

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited June 2014
Posted 1 year ago
Fabulous chill out day. Visit here regularly with my mum as a treat for her. Real luxury. Best spa venue we have visited.

Comment | Report as inappropriate

Be the first to comment on this review

Show earlier reviews