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Venue rating

4.1

25 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Brandshatch Place Spa
Brandshatch Place Spa
Brandshatch Place Hotel & Spa,
Brandshatch Road, Fawkham, Kent, DA3 8NQ,
United Kingdom

Hotel Spa

Brandshatch Place Spa
Brandshatch Place Hotel & Spa,
Brandshatch Road, Fawkham, Kent, DA3 8NQ,
United Kingdom

Opening hours

Mon - Sun 9:00am - 5:00pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

Brandshatch Place Spa part of Hand Picked Hotels

Brandshatch Place Spa transports you to a sanctuary of tranquillity and harmony where every effort is focused on your relaxation, wellbeing and appearance via mind, body and soul.

Brandshatch Place is a sophisticated Georgian mansion built in 1806, Brandshatch Place stands proudly in twelve and a half acres of lush countryside in the Garden of England. One of the finest country house luxury hotels in Kent, its imposing architecture holds many pleasures in store.

In contrast to the traditional charm of its 19th Century Georgian country house setting, the Spa at Brandshatch Place offers every contemporary luxury you’d expect from a hotel of such high standards. To make sure that your stay is as relaxing as possible, we let you set the pace. So you choose to do as much or as little as you wish.

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Services

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Comments

Reviews are written by our customers after their visit.

4.1

Chain rating

Based on 25 reviews

5 stars 9
4 stars 10
3 stars 3
2 stars 3
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (5)
  • Body Treatments (1)
  • Body Wraps (1)
  • Steam and Sauna Therapy (1)
  • Face
  • Eye Treatments (1)
  • Facials (10)
  • Fitness
  • Squash (1)
  • Swimming (1)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (1)
  • Therapeutic Massage (11)
  • Nails
  • Manicure (2)
  • Pedicure (2)
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Have you been here? Write a review
Visited March 2014
Posted 3 weeks ago
Generally the day was lovely, the afternoon tea was delicious and the massages were spot on - my therapist was excellent. We liked the facilities, especially the amber lounge, and the refreshments available were exactly as needed. However there were a few occasions on which staff could have been better or service faster - this is my only reason for not awarding 5 stars - we will almost certainly go back, but when there is another offer.

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Visited February 2014
Posted 1 month ago
I went for a Winter Rescue Getaway Away for Two and have awarded it 4 stars.

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Visited February 2014
Posted 1 month ago
Spa was very nice massage was spot on afternoon tea was amazing me and my girlfriend enjoyed the whole day would go again

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Visited February 2014
Posted 2 months ago
I went for a Selection Spa Day and have awarded it 5 stars.

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Visited January 2014
Posted 2 months ago
I, with my husband, went for the spa day, which included two treatments 25 minutes each. We had two vouchers for £99.00 each, which were my Christmas present.
The facilities are good, though the Jacuzzi is small and the number of jets are for 2 people in a time only.
The quality of the treatments were very poor: the body exfoliation lasted 15 minutes only and the therapist said that the shower time is included in the overall treatment time. The facial also lasted about 15-20 minutes and the therapist was very unprofessional (I have facials often). When I told her about timing she said that she has finished and she doesn't know what else she can do!!!
I believe that £99.00 for a spa facilities and overall 35 min treatment is hugely overpriced. And I really felt that I was cheated with the treatments!

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Visited December 2013
Posted 4 months ago
Enjoyed a relaxing day in the spa - everything great, apart from the afternoon tea - fantastic restaurant, lovely atmosphere, great tea, OK sandwiches, but very disappointing cakes - & quite the most horrible scone I've ever had (I include my own dodgy cooking in that too!) The standard just didn't match the rest of the perfect day, so a bit of a shame. I'd definitely go back, but not for afternoon tea!

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Visited October 2013
Posted 5 months ago
My friend and I visited Brandshatch Place for a weekend afternoon tea and spa for two which included a 30 minute back, neck and shoulder massage. The staff were welcoming and on arrival it seemed a nice hotel and spa area, but we were both really disappointed with the spa facilities. There was a nice pool with loungers with the steam, sauna and Jacuzzi in a separate area. On opening the door to the hydrotherapy/steam/sauna area there was a very odd smell and within a few minutes of using the steam room my eyes were streaming and I had to get out (I’ve never had this problem before). The Jacuzzi was very small, with 3 people in it feet where touching in the middle. Again the chemicals must have been too strong as my eyes were streaming before the 10 minute cycle was up. Due to the layout of the area, there was nowhere to sit whilst you waited for the Jacuzzi to be free, unless you were actually in the sauna/steam rooms. I didn’t find it very relaxing.

Our treatment was good, nice therapist, but it was a very quick 30 minutes. The hotel does have a couple of nice relaxation rooms to use separate from the pool/wet area and these were lovely, apart from the hum of cars going round the race track – unfortunately the sound proofing could have been better.

Nothing to fault with the afternoon tea, but all in all it was an overpriced afternoon and I would rather have spent my £65/£130 elsewhere.

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Visited September 2013
Posted 6 months ago
Disappointing! This is my local spa and this was my first visit. My therapist was just a tad cack-handed when it came to manicure and I sensed she lacked experience. My cuticles were not trimmed properly and the paint job was not up to scratch. My mother also had a manicure which after 4 hours was still not dry! We made a return visit for her nails to be repainted and with a different therapist the work was satisfactory.

Generally, the place looks nice but on closer inspection I found it to be utterly grubby. Every single door was so finger printed around the door plates, which made me wonder what else was dirty! I pointed this out to the staff and it would be nice to think that they might get on to it.

We had lunch in the Atrium, opting for spicy vegetable soup. Completely tasteless was the verdict!

I won't be going back in a hurry, I'm annoyed at the level of expenditure versus feel-good factor!

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Posted 9 months ago
This is a fab deal, our room was lovely and spacious! Check in at reception was easy and informative.
Treatments are lovely and the relaxation room is great, I sat in there for a while and read my book. Lunch was lovely, it was more like a dinner!
Dinner was also lovely and so was breakfast you can order as much as you wish.
This really is a fab deal and I can't wait to go back!

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Visited October 2011
Posted 2 years ago
Easy to find location, yet out of the way and secluded. Wonderful welcome in the reception area, beautiful cafe area and restraunt. The facilities were clean and in good order, staff pleasant and helpful, therapists were excellent and thorough.

We used the steam room, the sauna, the jacuzzi, the pool and they were all great. We spent hours, and I mean hours in the Amber room and then the Relaxation room.

Our experience included the afternoon tea which was spectacular. The table was reserved in our name and set out beautifully. Sandwiches, little cakes and two of the largest scones I've ever seen ~ all very enjoyable and finished off with a choice of tea or coffee.

Overall, my friend and I had a truly wonderful afternoon/evening, we left feeling relaxed and happy and both agreed we'd definately repeat this experience.

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Posted 2 years ago
I took my husband here for a treat and we were both satisfied with the service we received, although we were not advised when we arrived that we could book lunch with our package(at an extra cost of course) so we were a little rushed to eat and get to the treatment on time. The relaxation room was then full after we returned from our treatment so we could not fully enjoy what we had just had........it was a really nice atmosphere though and a good day for the price i paid, good on Wahanda, possibly could have been better from Brands Hatch :)

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Visited March 2011
Posted 3 years ago
I took my mum along to the Spa as a treat for her birthday but was a little dissapointed with the facilities.
The layout of the spa is over two floors and the changing areas are downstairs along with the mixed gym and the treatment rooms are upstairs with the lounges.
So you have to walk around in your robe in front of people who are going to the gym and generally using the facilities while your half naked trying to walk up stairs in your flip flops looking half dignified.
My mum also suffers from a disability when walking so it was hard work for her to keep going up and down the stairs in her robe! There was a stair lift but she wasnt about to jump on that looking even more embarassed.
The lounges were very pleasant although the cordial juice isnt labelled as cordial so myself, my mum and another lady in the room all drank neat cordial orange, then realised it was dilute juice and not fresh.
The facilites are small, they gym is tiny and the ceilings low. The spa has a small salt water pool and 3 person jacuzzi, steam and sauna. It is very basic but pleasant.
The changing facilities are small and it does get busy, you have to queue to use one of the 4 showers and one of the 2 or 3 hairdryers.
I can't fault the treatments. My therapist was really good, I had a back and shoulders massage and she was spot on. I also had a salt scrub and both were really good.
I wouldnt recommend the Brands hatch Spa for a relaxing day at a spa, i think its a bit like going to the gym and using those facilities.
It didnt have that nice isolating feel that some spa's have and the walking up and down stairs in your robe in front of the paying public wasnt ideal.

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Comments

3 years ago
Thank you for your feedback. We are currently in the process of redesigning our layout so that changing facilities for spa guests will be on the same level as the lounges and the upstairs treatment rooms. This will be an exclusive area for spa guests only. We shall also be adding a new spa dining area to enhance your future spa experiences. Thank you for your kind feedback regarding our therapists and treatments, we are pleased you enjoyed them.

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Visited February 2011
Posted 3 years ago
Excellent day especially if you make full use of all the facilities i.e. gym, pool, sauna, steam room and the classes available. The food seemed a little on the expensive side.

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Visited January 2011
Posted 3 years ago
We had a very relaxing time and used the gym and attended some classes as well as swimming and using the steam room and jacuzzi. We had lunch in the Amber lounge which is for Spa guests only and relaxed in another very quiet lounge. The staff are very pleasant and friendly. In fact we enjoyed it so much I have booked to take a friend as a Birthday celebration.

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Visited September 2010
Posted 3 years ago
Thoroughly enjoyed the day, the food was wonderful and the whole day was not rushed. The hydrptherapy pool was always busy but the pool was not - a lovely enjoyable day.

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Visited October 2010
Posted 3 years ago
We had a great time only problem it went to quick. Would definitely go back and most certainly recommend to friends. Can't wait for the next offer I will definitely be booking it up.

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Visited April 2010
Posted 3 years ago
As a therapist myself this trip was not only a very rare chance for me to recieve treatments, rather than being the one giveing, but also same pamper time after an operation.It was wonderful to spend time with a friend to chat and chiill. We were unable to use the pool, spa pool etc due to my operation but we had a good look and they looked very nice. Lunch was a bit of a dissapointment.We paid the extra £15 for the two course "posh" lunch" and it really did not live up to expectations,The sauce in my prawn dish lacked- anything ,very weak in taste. I expected more for my money.
The mini treatments were very nice and relaxing, but I felt that the therapists were under a strict timetable and maybe felt rushed due to this. Perhaps I could feel this more as a therapist myself. Having said that, everyone was very nice including my therapist. It would have maybe been nice to add on some extras if we had fancyed on the day and paid for these accordingly. Thank you for a relaxing day I shall look forward to the next chill out day.

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Visited February 2010
Posted 4 years ago
I've been twice, and enjoyed it. Only criticism was that the second time it was very busy. That could've been due to Valentines Day though.

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Posted 4 years ago
I recieved a spa day for 2 from my lovely little sister in June. The grounds and facilities were okay, especially the gym (though was bombarded by loud, commercial music - would've preferred to listen to my own) and pool area.

We had a reasonable 2-course lunch (you had to choose whether you wanted a starter OR a dessert) and then enjoyed a facial (therapist was lovely - but treatment was nothing special) and massage respectively...so far so good. Then we went to the reception to request our sunbed tokens....we were met by a lady in her 50's/60's with short hair, who rudely informed us that our 'luxury' spa-day didn't include that, and if we wanted to tan we would have to pay extra. Something we might have been inclined to do, if we hadn't been been spoken to in such a poor manner. As it was, her attitude made us get our thing's and leave immediately.

We had an amazing day, and were considering joining up as members - because of the receptionist, we will never go back, and have told friends they would be wise to avoid the place. Any 'spa' who hires a poorly-spoken, rude women - who looks as if she has never had a spa treatment in her life...is not a place I wanna go make pretty. Hope this review is helpful.

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Visited October 2009
Posted 4 years ago
fantastic facilities excellent day and definatley going again

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