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Venue rating

3.7

36 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Brandshatch Place Spa
Brandshatch Place Spa
Brandshatch Place Hotel & Spa,
Brandshatch Road, Fawkham, Kent, DA3 8NQ
United Kingdom

Hotel Spa

Brandshatch Place Spa
Brandshatch Place Hotel & Spa,
Brandshatch Road, Fawkham, Kent, DA3 8NQ
United Kingdom

Opening hours

Mon - Sun 9:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Brandshatch Place Spa part of Hand Picked Hotels

Brandshatch Place Spa transports you to a sanctuary of tranquillity and harmony where every effort is focused on your relaxation, wellbeing and appearance via mind, body and soul.

Brandshatch Place is a sophisticated Georgian mansion built in 1806, Brandshatch Place stands proudly in twelve and a half acres of lush countryside in the Garden of England. One of the finest country house luxury hotels in Kent, its imposing architecture holds many pleasures in store.

In contrast to the traditional charm of its 19th Century Georgian country house setting, the Spa at Brandshatch Place offers every contemporary luxury you’d expect from a hotel of such high standards. To make sure that your stay is as relaxing as possible, we let you set the pace. So you choose to do as much or as little as you wish.

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Services

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Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 36 reviews

5 stars 11
4 stars 13
3 stars 8
2 stars 4
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (6)
  • Body Treatments (3)
  • Body Wraps (1)
  • Steam and Sauna Therapy (2)
  • Face
  • Eye Treatments (1)
  • Facials (10)
  • Fitness
  • Squash (1)
  • Swimming (1)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (4)
  • Therapeutic Massage (12)
  • Nails
  • Manicure (2)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 3 days ago
I went for a Spa Day for Two With Afternoon Tea or Elevenses and have awarded it 3 stars.

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Verified review Visited January 2015
Posted 1 month ago
I went for a Spa Treatment and Afternoon Tea/Elevenses for Two and have awarded it 3 stars.

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Verified review Visited January 2015
Posted 1 month ago
Lovely day at the spa with an excellent massage. Shame there was an exercise class in the pool so we couldn' t use it to start with but we used the hydrotherapy pool instead, lovely even if a bit small.

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Verified review Visited November 2014
Posted 3 months ago
Lovely relaxing day, good facilities and friendly staff, just what i had hoped for and a lovely afternoon tea , would go again - thankyou

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Verified review Visited October 2014
Posted 4 months ago
We had booked in for elevenses but somehow it had been booked in for afternoon tea in error but staff were very nice and accommodating and changed it for us. Unfortunately the fire bell kept going off during my massage and I had to Evacuate so I didn't get the best out of it

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Verified review Visited September 2014
Posted 5 months ago
I went for a Spa Day for Two With Afternoon Tea or Elevenses and have awarded it 5 stars.

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Verified review Visited September 2014
Posted 5 months ago
I went for a Champagne Spa Day Get Away for Two and have awarded it 5 stars.

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Verified review Visited May 2014
Posted 9 months ago
I went for a Champagne Spa Day Get Away for Two and have awarded it 3 stars.

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Verified review Visited May 2014
Posted 9 months ago
From the moment we arrived it went down hill! We were sat in a bar area & asked to complete our questionnaire & told someone would come to show us around the facilities & give us our locker key. About 10 minutes later some woman through a pack on the table, asked us if we were having afternoon tea, what time we wanted it & did we want our champagne at the same time, she then disappeared , no hello, introduction or pleasantries, a bit like a whirlwind! After 25 minutes I went to hand in our forms, 10 minutes later I asked if we could be shown around & was told yes in a minute, there were 4 staff standing having a chat at this point, I asked if we could have a glass of water, this never arrived? Asked, if we could book some extra treatments at the reduced prices advertised, nothing was available?After 45 minutes a man walked through the bar & my daughter asked if he was the spa manager, he was, she explained our experience thus far & he apologised & went to get our keys, he then showed us around & our spa day began, finally! This was a special treat for my daughters 23rd birthday so we tried to put this behind us & enjoy the rest of our day. The facilities, decor & cleanliness was all ok, nothing amazing, so I kept reminding myself it was a cheap deal. We were taken for our massage, again my young lady didn't introduce herself, never asked me if the pressure was ok? There was no relaxing music (a first in my experience) , I asked her to use more pressure, & although nice, none of the knots in my shoulders or neck were removed, then suddenly she ran out of time & the massage came to a sudden stop. My daughter enjoyed the massage but the room was freezing, not conducive to relaxing & letting go. Then afternoon tea, nothing savoury, where we're the sandwiches? All sweet, sweet scones, sweet cakes, no atmosphere but the young waitress was lovely. On leaving the receptionist who had been unfriendly, unhelpful, rude & dismissive suddenly came to life and asked had we enjoyed our day & addressed us for the first time as ladies? We just said thanks & left, very disappointed, but once again reminded ourselves it was a cheap offer & a birthday celebration so let's be positive! Really wish we'd paid a bit more & gone elsewhere, would never recommend or return.

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Verified review Visited April 2014
Posted 10 months ago
I went for a Spa Treatment and Afternoon Tea/Elevenses for Two and have awarded it 4 stars.

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Verified review Visited April 2014
Posted 10 months ago
Very quiet as you walked into the entrance, friendly staff however we did get lots as signs were a bit difficult to follow. Pool was nice, the sauna etc were all quite small though and jacuzzi very small. We got stuck with two pervy old men when we sat in there, but I guess that can't be controlled! Treatments were nice and relaxing. We had lunch, lots to choose from and some lovely healthy choices too. All a bit quiet though. Had afternoon tea and we were the only people there, lacked an atmosphere really and the staff seemed very bored (can't blame them). We were ready to leave by 4.30pm. I think the package we go was good value but I will try somewhere else next time.

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Verified review Visited March 2014
Posted 11 months ago
Generally the day was lovely, the afternoon tea was delicious and the massages were spot on - my therapist was excellent. We liked the facilities, especially the amber lounge, and the refreshments available were exactly as needed. However there were a few occasions on which staff could have been better or service faster - this is my only reason for not awarding 5 stars - we will almost certainly go back, but when there is another offer.

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Verified review Visited February 2014
Posted 1 year ago
I went for a Winter Rescue Getaway Away for Two and have awarded it 4 stars.

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Verified review Visited February 2014
Posted 1 year ago
Spa was very nice massage was spot on afternoon tea was amazing me and my girlfriend enjoyed the whole day would go again

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Verified review Visited February 2014
Posted 1 year ago
I went for a Selection Spa Day and have awarded it 5 stars.

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Verified review Visited January 2014
Posted 1 year ago
I, with my husband, went for the spa day, which included two treatments 25 minutes each. We had two vouchers for £99.00 each, which were my Christmas present.
The facilities are good, though the Jacuzzi is small and the number of jets are for 2 people in a time only.
The quality of the treatments were very poor: the body exfoliation lasted 15 minutes only and the therapist said that the shower time is included in the overall treatment time. The facial also lasted about 15-20 minutes and the therapist was very unprofessional (I have facials often). When I told her about timing she said that she has finished and she doesn't know what else she can do!!!
I believe that £99.00 for a spa facilities and overall 35 min treatment is hugely overpriced. And I really felt that I was cheated with the treatments!

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Verified review Visited December 2013
Posted 1 year ago
Enjoyed a relaxing day in the spa - everything great, apart from the afternoon tea - fantastic restaurant, lovely atmosphere, great tea, OK sandwiches, but very disappointing cakes - & quite the most horrible scone I've ever had (I include my own dodgy cooking in that too!) The standard just didn't match the rest of the perfect day, so a bit of a shame. I'd definitely go back, but not for afternoon tea!

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Verified review Visited October 2013
Posted 1 year ago
My friend and I visited Brandshatch Place for a weekend afternoon tea and spa for two which included a 30 minute back, neck and shoulder massage. The staff were welcoming and on arrival it seemed a nice hotel and spa area, but we were both really disappointed with the spa facilities. There was a nice pool with loungers with the steam, sauna and Jacuzzi in a separate area. On opening the door to the hydrotherapy/steam/sauna area there was a very odd smell and within a few minutes of using the steam room my eyes were streaming and I had to get out (I’ve never had this problem before). The Jacuzzi was very small, with 3 people in it feet where touching in the middle. Again the chemicals must have been too strong as my eyes were streaming before the 10 minute cycle was up. Due to the layout of the area, there was nowhere to sit whilst you waited for the Jacuzzi to be free, unless you were actually in the sauna/steam rooms. I didn’t find it very relaxing.

Our treatment was good, nice therapist, but it was a very quick 30 minutes. The hotel does have a couple of nice relaxation rooms to use separate from the pool/wet area and these were lovely, apart from the hum of cars going round the race track – unfortunately the sound proofing could have been better.

Nothing to fault with the afternoon tea, but all in all it was an overpriced afternoon and I would rather have spent my £65/£130 elsewhere.

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Verified review Visited September 2013
Posted 1 year ago
Disappointing! This is my local spa and this was my first visit. My therapist was just a tad cack-handed when it came to manicure and I sensed she lacked experience. My cuticles were not trimmed properly and the paint job was not up to scratch. My mother also had a manicure which after 4 hours was still not dry! We made a return visit for her nails to be repainted and with a different therapist the work was satisfactory.

Generally, the place looks nice but on closer inspection I found it to be utterly grubby. Every single door was so finger printed around the door plates, which made me wonder what else was dirty! I pointed this out to the staff and it would be nice to think that they might get on to it.

We had lunch in the Atrium, opting for spicy vegetable soup. Completely tasteless was the verdict!

I won't be going back in a hurry, I'm annoyed at the level of expenditure versus feel-good factor!

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Posted 1 year ago
This is a fab deal, our room was lovely and spacious! Check in at reception was easy and informative.
Treatments are lovely and the relaxation room is great, I sat in there for a while and read my book. Lunch was lovely, it was more like a dinner!
Dinner was also lovely and so was breakfast you can order as much as you wish.
This really is a fab deal and I can't wait to go back!

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