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Venue rating

4.5

292 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Smooth You Town Spa
Smooth You Town Spa
Roseberry Place,
Dalston, London, E8 3GW
United Kingdom

Day Spa

Smooth You Town Spa
Roseberry Place,
Dalston, London, E8 3GW
United Kingdom

Opening hours

Mon - Fri 8:00 am - 9:00 pm
Sat 10:00 am - 6:00 pm
Sun 11:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Day Spa in Hackney
Tagged as: Day Spa

Smooth You Town Spa   Off-peak
This venue offers discounts on off-peak appointments.

Our Spa will take our clients on a journey offering a wealth of peerless pampering treatments, rituals and hair procedures. By partnering up with the most exclusive brands in the industry, our Spa offers something for everyone.

Our extensive signature services, coupled with luxurious surroundings, truly allows our clients to 'Indulge the experience'.

The Spa is owned by Luma who brings many years of experience gained in her native Brazil. Luma and her team are passionate about hair and beauty and aim to offer you a fun, vibrant environment where you can enjoy being pampered from head to toe.

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.5

Chain rating

Based on 292 reviews

5 stars 162
4 stars 100
3 stars 21
2 stars 4
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (7)
  • Body Treatments (13)
  • Body Wraps (3)
  • Cellulite Treatments (2)
  • Laser Lipo (2)
  • Sun Angel (1)
  • Face
  • Eyebrow and Eyelash Treatments (2)
  • Facials (43)
  • Hair
  • Balayage (3)
  • Blow Dry (10)
  • Hair Colouring and Highlights Treatments (5)
  • Haircuts and Hairdressing (98)
  • Hair removal
  • Brazilian Waxing (4)
  • Hollywood Waxing (4)
  • Laser Hair Removal (8)
  • Waxing (3)
  • Massage
  • Aromatherapy Massage (99)
  • Nails
  • Manicure (2)
  • Pedicure (3)
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Have you been here? Write a review
Verified review Visited March 2015
Posted 6 hours ago
They changed the time of my appointment twice, however staff was so kind and friendly that I didn't mind.
The stylist listened to me carefully and did a very nice haircut. She completely misundersterpratated how I wanted the blow dry and I came out of the salon feeling like a 13 year old ready for the first day of school....but otherwise happy with the job.

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Verified review Visited March 2015
Posted 1 day ago
Awful, stressful, upsetting experience and would not go back! The salon looked lovely - nice, clean, professional. However, the service fell far short in so many respects. Firstly, was not impressed by the chair that still had hair all over it from a previous client! There seemed to be no check on this and no attempt to clean this before asking me to sit. The stylist did not seem to pay any attention to actually looking at the condition of my hair to then be able to advise me, even though I'd asked. Asked how I'd like my hair dried - but then seemed to just ignore this. Messed with my hair so much it became completely static and unworkable (it literally just stuck to my head and was horribly flyaway - this has never happened before at home or at a salon!); no idea what she had done there but she finally tried to attribute this to the gown that you wear to protect your own clothes! Towards the end, stylist kept asking me if I was happy with the length and cut for my fringe and at the back but it was impossible to know because my hair was so static! Of what I could see, my fringe cut was not what I had asked for or described - today, having washed and dried it myself it is obvious that the cut is wrong and it looks very unprofessional. She did little to try and sort this out, and instead laughed several times which seemed incredibly unprofessional and was rather upsetting and made the whole situation even worse. The layers that were re-cut after drying my hair are also very blocky; had she dried my hair straight (which is what I'd asked for) perhaps she could then have seen my layers properly. Finally, had to ask her to stop snipping at my hair as otherwise I'd have none left! Before leaving the salon, I had to ask for hairspray to at least try and do something with the static, flyaway mess she'd created (she didn't offer this or even suggest it as a way to try and help). She did offer a complimentary fringe trim if in a few days' time I felt it wasn't quite right - however, after this awful, stressful experience there is no way I would go back there or let her near my hair again. Apologies for this negative review but it is the worst experience I have had in a very very long time. This is not what anyone should pay good money for.

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Comments

2 hours ago
Hi Sue
thank you for your feedback. As the Managing Director of Smooth You Town Spa, I appreciate all feedback as I believe this is the only way we can monitor our standards an customer expectation. Your points will certainly be addressed as a training issue as this is not the experience that we offer at Smooth You.
I am aware that my Facilities Manager, Tammy, gave you a courtesy call yesterday to follow up on your appointment. She invited you back in for a complimentary consultation with an alternative stylist to then style your hair in your preferred way. you were grateful for this offer but stated you did not want any more cut. Tammy then offered you an alternative treatment as a good will gesture. we understand that you are away on holiday this week and you were extremely grateful for Tammys call. she has scheduled to call you back next Thursday to arrange this. I do hope we can deliver the experience that Smooth You is all about on your return visit. Kind Regards, Katie

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Verified review Visited March 2015
Posted 2 days ago
I booked the massage for a friend who said it was very good.
Very nice surroundings and value for money

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Verified review Visited March 2015
Posted 3 days ago
This was a good massage, but I've had better at the same clinic, from a different therapist (Sophie). Jolina, who treated me now, is good too, but maybe not as experienced?

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Verified review Visited March 2015
Posted 3 days ago
Lovely bright, clean salon, friendly staff and excellent facilities. Stylist followed my instructions and gave me a good cut. Overall good value for money. I would happily go back.

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Verified review Visited March 2015
Posted 1 week ago
I had a Aroma Luxe Massage and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 1 week ago
It was great - in and out in half an hour which is perfect for someone who's busy! I'll be coming back.

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Verified review Visited January 2015
Posted 1 week ago
I really like this place, they always do a good job and it is good value. It's a very nice salon.

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Verified review Visited March 2015
Posted 1 week ago
I had a Ladies' Cut and Finish and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 1 week ago
I had a Ladies' Cut and Finish and have awarded it 3 stars.

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Verified review Visited March 2015
Posted 1 week ago
Really friendly staff and great place. I really enjoyed my facial. Skin feels beautiful and cleansed - not red at all - thanks : )

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Verified review Visited March 2015
Posted 1 week ago
Lovely first time experience! Renata did my blow dry and was really lovely - listened to what I wanted and I will be back ��

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Verified review Visited March 2015
Posted 1 week ago
Very good massage and very thorough, utterly relaxing and great value. Would highly recommend Smooth You for all the treatments I have had there - very high standard

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Verified review Visited March 2015
Posted 1 week ago
Brilliant massage - took my mother as a treat and she said it was of the best massages she has ever had! Great value and would definitely recommend

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Verified review Visited February 2015
Posted 1 week ago
I had a 90 min facial and I was in heaven. Very relaxing, it was just that bit of pampering I needed, thanks to my family for this great gift on mother day!

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Verified review Visited February 2015
Posted 1 week ago
I had the best full body massage I've ever had. My therapist was very professional and made me feel comfortable since the beginning. I really enjoyed every minute!

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Verified review Visited March 2015
Posted 2 weeks ago
Second visit at this salon for a wax and I would definitely recommend it. Very nice salon and excellent service.

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Verified review Visited February 2015
Posted 2 weeks ago
This is an amazing salon, the staff are very professional and the salon is very clean with great products. I will definitely continue to get treatments form here.

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Verified review Visited March 2015
Posted 2 weeks ago
I had an Aromatherapy 60min massage with Salime and awarded it 5 starts. Everything was fantastic: spa facilities, staff, value and treatment.

Highly recommended.

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Verified review Visited March 2015
Posted 2 weeks ago
I had a Ladies' Cut and Finish and have awarded it 4 stars.

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