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Venue rating

3.1

55 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Skin Health Spa London Spitalfields
Skin Health Spa London Spitalfields
12 Brushfield Street,
Bishopsgate, London, E1 6AN
United Kingdom

Skin Clinic

Skin Health Spa London Spitalfields
12 Brushfield Street,
Bishopsgate, London, E1 6AN
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 10:00 am - 6:00 pm
Sun - Closed -
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Skin Health Spa London Spitalfields part of Skin Health Spa

The clinic is our largest premises spreading over five floors of a traditional London town house located directly opposite RBS headquarters, two doors down from the highly acclaimed Bishopsgate Institute and just 2 minutes walk from Liverpool Street station. If you are driving the nearest car park is Spitalfields Market.

Please note we require 24 hours notice for any cancellations.

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Services

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Comments

Reviews (written by customers after their visit)

3.1

Chain rating

Based on 55 reviews

5 stars 8
4 stars 25
3 stars 10
2 stars 2
1 star 10
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Treatments (3)
  • Photorejuvenation Treatments (1)
  • Face
  • Acne Treatments (2)
  • Chemical Skin Peel (3)
  • Facials (4)
  • Micro-Needling (4)
  • Microcurrent Face & Body Treatments (1)
  • Microdermabrasion (21)
  • Skincare Consultation (4)
  • Hair removal
  • Intense Pulsed Light Therapy (IPL) (7)
  • Laser Hair Removal (9)
  • Medical & Dental
  • Dermal Fillers (2)
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Have you been here? Write a review
Verified review Visited October 2014
Posted 8 months ago
Very quick and painless session at Skinhealth Spa. The staff made me feel very relaxed and comfortable. Looking forward to my next session of laser hair removal.

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Posted 1 year ago
Had a deal for a choice of facial up to £75 for £29. Spoke to the receptionist when booking who said would be best to discuss which facial with therapist on the day to pick the best one for my skin needs. Got there, and was told I'm having the anti ageing facial. I'm 23?!! Explained that I hadn't picked one yet but explained what I was looking for mentioning the glam glow facial I'd seen on there website. Therapist agreed we should do that without even looking at my skin. Facial lasted all of 20mins. Literally just a mask and moisturiser applied! Mask was on for 10mins then I was out of the door. I asked if that was it and she listed all of the things she had done, basically cleanse, mask and moisturise, which wasn't even true as she applied the mask straight away after establishing I didn't have any make up on. Considering the mask cost £33 online for a whole tub I could've done this treatment at home by myself at least 5 times, complete rip off! Won't be coming back!

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Verified review Visited June 2014
Posted 1 year ago
Had a skincare Consultation, she give me good advice and recommended some treatments, which I think I will go ahead with.

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Posted 1 year ago
I went here for juvederm hydrate, the receptionists are friendly and booking was easy. The therapist was rude, she was very abrupt and talked down to me when I asked her a question about the treatment, it made me feel awful and stressed as though I had no right to discuss my treatment, when I became quiet as a result of her rudeness, she asked me what was wrong, but she didn't ask it in a nice way, it was in a confrontational and annoyed way, I said I was quite because she seemed stressed and upset, she said she was stressed and then complained about her workload and the management. She didn't ask me what I wanted from the treatment or explain it to me or make sure she was doing it to give me the results I wanted in the part of my face I wanted it for, she just kind of went ahead and did what she wanted to do. She took a personal phone call halfway through the treatment which lasted about 10 minutes, APPALLING I am a massage therapist and reflexologist and I would NEVER do that to a client. All in all by the end of the three treatments yes it looked ok, BUT the experience of going to this place was really awful, when you have a treatment of any kind you deserve to be treated with respect and courtesy and the therapist should be making sure you leave feeling great and happy, I left nearly in tears because it was so upsetting, I didnt look forward to going back for the next one and I spent the time on my way there hoping I would have a change of therapist.

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Verified review Visited April 2014
Posted 1 year ago
I was asked to arrive early as I was a new customer, only to be left sitting there for 20 minutes doing nothing. 10 minutes into my appointment and im called by the wrong name! My 'consultation' lasted all of five minutes and the girl decided what treatment I needed without even looking at my skin. Terrible service and extremely unprofessional. I could not trust anyone there to do anything to my skin or face

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Posted 1 year ago
Skin Health decided half way through my treatments that there Laser was a ''contradiction' to my health condition. despite treating me previously, i provided them with a specialist opinion by a consultant within the medical field but yet this did not meet there so called standards. what more can i say.

Don't think they helped me out.. they took months to look into it and decided to tell me that they were refusing to give me treatments whilst i was on my way to the clinic (after making me wait over a month for an appointment!

It has taken over a month to process my refund which i am still waiting for. they are very unproffessional and i would strongly suggest that you look into alternative Spa's as this one just appears to create a facade, although they may be cheap and talk the talk go to a Spa where they will be able to offer a proffesional service with competant nurses onsite.

Research before you go with this company there are plenty of alternative as the service changes once you make a payment!!

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Verified review Visited March 2014
Posted 1 year ago
The health spa was so well organised. I didn't have to wait around. The nurse was very professional and ensured I was comfortable on regular occasions. I'd recommend Skin Health to everyone!

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Comments

1 year ago
This review above is made up by staff to boost the ratings to 5*. It's a terrible place - avoid. Seriously!

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Verified review Visited January 2014
Posted 1 year ago
Even though the beautician was good, the treatment was too rushed and there was no benefit on my skin after that.

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Posted 1 year ago
AVOID THIS CLINIC. I had a laser hair removal and on the last session they burned my legs.. Level 2 burns, I have been through a lot of hassle and the manager said that it is normal to get that and that she had it as well.... WHAT ?????
they didn't care about the situation of my legs and I had to have private treatment to remove the marks on my legs. they did not refund my money either.
HORRIBLE CUSTOMER SERVICE!!!! HORRIBLE MANAGEMENT.. DO NOT GO THERE!!!

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1 year ago
Hi, We are sorry and frustrated to hear about your experience at our Bishopsgate clinic. We now have a new manager (Theresa) at the clinic now and although I believe our head office may have tried to make contact with you in the past we would like to get Theresa to give you a call to see if there's anything we can do to try and resolve this for you asap. If you would be able to send us a current contact number via email we will make sure you are contacted. Kind Regards, Skin Health Spa Head Office (info@skinhealthspa.com)

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1 year ago
AVOID THIS CLINIC, THEY A THIEFS!!! I HAVE PAID FOR 6 MICRODERMABRATION SESSIONS I ONLY HAD 3 AND WHEN I WENT FOR ANOTHER ONE THEY SAID THAT I HAVE ONLY PAID FOR 3.

THEY ARE STILLING PEOPLE'S MONEY!!!!

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1 year ago
THEY ONLY WANT TO TAKE YOUR MONEY!! I HAVE BEEN TRYING TO GET A REUNF FOR A LASER TREATMENT FOR MOTHS NOW. THE BURNED MY LEGS AND ONE OF THE " SO CALLED NURSE" WAS ASKING ME " BUT WHY YOU WANT REFUND? YOU HAVE NOTHING? WHY YOU WANT MONEY BACK? IT'S NORMAL TO GET BURNED AND HAVE MARKS ON YOUR LEGS AFTER"
I will never reccomend this place to anyone!!! I WILL TAKE THEM TO COURT FOR THAT.

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1 year ago
totally agree with you 110%. you are spot on when you say:

HORRIBLE CUSTOMER SERVICE!!!! HORRIBLE MANAGEMENT.. DO NOT GO THERE!!!

So true!

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8 months ago
Hello, I was thinking about signing up for some laser treatment sessions and I am curious to know how it ended before paying :)

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8 months ago
Hello, I was thinking about signing up for laser treatment sessions and I am curious to know how it ended before doing so :)

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Posted 1 year ago
WORSE CLINIC EVER. UNPROFESSIONAL PEOPLE! not good value for money. Please avoid. There are better clinics out there. Very disappointed. this clinic should be closed.

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1 year ago
Hi, We are sorry to hear about your frustrations with our Bishopsgate clinic. We have new management at the clinic now and would be grateful if you would be able to send us your contact details so we can discuss the problems you have encountered and see if we can help in anyway.
Kind Regards, Skin Health Spa Head Office
(info@skinhealthspa.com)

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1 year ago
ABSOLUTELY TRUE.. THEY ONLY WANT TO TAKE YOUR MONEY!! i HAVE BEEN TRYING TO GET A REUNF FOR A LASER TREATMENT FOR MOTHS NOW. THE BURNED MY LEGS AND ONE OF THE " SO CALLED NURSE" WAS ASKING ME " BUT WHY YOU WANT REFUND? YOU HAVE NOTHING? WHY YOU WANT MONEY BACK? IT'S NORMAL TO GET BURNED AND HAVE MARKS ON YOUR LEGS AFTER"
I will never reccomend this place to anyone!!! I WILL TAKE THEM TO COURT FOR THAT.

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1 year ago
totally agree with you 110%.

Terrible place. Avoid like the plague!

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Posted 1 year ago
AVOID!!! My experience with skin health spa was ABSOLUTELY TERRIBLE!!! They were very polite (More like sly) at the consultation and assured they have the right treatment for me and that I'm in safe hands. So I was asked to make a full payment of £700 which I did . On the day of the second treatment, one of the staff was very rude. and when asked, she told me that this treatment would NOT treat my condition and it MIGHT help. I was furious as they had lied.
When asked for the manager to resolve this issue, she was never around. I waited 6 months to speak to the manager, kept on popping in to discuss my situation, but apparently she was never around and she never called me. I was told that they couldn't refund my money even though it was their fault.
I carried on with the treatment of microdermabrasion as a alternative as i had no choice even though I didn't need it. I was never given an apology. Each treatment lasted for 15 minutes when it was suppose to last for 30 mins.
Very angry as I basically lost £700.
Avoid this company. Very unprofessional! they take all your money before the treatment but don't deliver. and then they don't refund the money.

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1 year ago
Hi, We are sorry to hear about your frustrations with our Bishopsgate clinic. We have new management at the clinic now and would be grateful if you would be able to send us your contact details so we can do our best to resolve this for you and find a solution to compensate you in some way.
Kind Regards, Skin Health Spa Head Office
(info@skinhealthspa.com)

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1 year ago
OMG THIS IS SO TRUE
this clinic is ridiculous. MANAGER SARAH was so sly she charged me £2000 for full body laser and next day she charged my friend £1500. its a joke. they are so unprofessional and you can tell many of the practitioners do not know what they are doing. do not go here. the bishopsgate one is really rubbish.

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1 year ago
totally agree with you 110%.

Terrible place. Avoid like the plague!

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Posted 1 year ago
4.5 stars. Not sure why it's not a 5 star maybe it is. Had several bouts of laser here - works wonders much better than some 'email offer' places I have been to. I am about to get botox done here. This is for Skin Health Spa Spitalfields

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Posted 1 year ago
I bought a voucher in April and phoned early July to book an early August appointment. So about 5 weeks in advance. Received a call a few days before the day asking to move my appointment as they couldn't do that day (despite having had 5 weeks notice). They didn't offer a reason, and I didn't ask for one. Moved the appointment to end of August.
I went there on the alloted day and found out that they not allocated sufficient time for my facial and so only had time to do a skin consultation. I also had to wait ages to be seen. Nicola the consultant was good, but I was very annoyed by then, and wanted to leave but she wouldn't let me. She said that she would get the manager to give me a call to discuss but no-one called.
I decided to get this over and done with without fuss and so a few weeks later called and booked today. I asked them to make sure they had allocated sufficient time and was told that she had set aside an hour.
The consultant this time was Anishka. She did an ok job. I have had loads of facials before, and this was the worst facial I have had. She didn't seem to have her heart in the job, and the facial was over in less than 45 minutes. This despite Nicola having told me that she needed an hour for all the treatments i had paid for.
There was no relaxing music. The room was right next to the reception and so I could hear everything outside - and the receptionists spoke very loudly. The treatment might be effective for my skin, but the overall experience was stressful enough for me to know that I will never ever go there again.

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1 year ago
Awful place. I agree I will never go there again. Thieves and horrible people!

Don't go there no matter how cheap the treatments seem. You'll end up like one of us - an angry customer.

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Verified review Visited March 2013
Posted 1 year ago
Unfortunately I booked this as a treat for myself and my sister and then decided it was not what I was looking for and we did not go. I have passed the venue a couple of times and it looks professional and a nice place. Did not want anyone from wahanda 2 think I used it and did not like it there.which is why I have posted this.

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Verified review Visited August 2013
Posted 1 year ago
I was expecting more from a skin consultation - the therapist was really friendly, but all she ended up doing was recommending me to get a course of microdermabrasion. I was expecting to learn more about my skin type, products to use, etc. I didn't end up buying the microdermabrasion as I think I am still too young for it, but I would maybe consider going back for a treatment, as the salon seemed pretty good.

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Posted 2 years ago
skin health spa has qualified specialists but awful customer service. I paid for a treatment 200£ but due to certain circumstances a specialist couldn't perform it.so I asked for a full refund and I was told I'd get it shortly. It's been two months since then but there are still no money in my account. I've been calling them all this time and I was promised that I'd get money in few days .in the end I fed up with their service and had to find a person to sell that treatment.

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Verified review Visited January 2013
Posted 2 years ago
The location is really convenient (near Spitafield Market) and the venue is nice and clean but I didn´t like the stairs to go up to the treatment room. All the staff seem really nice and my therapist (Anieska i think) was really professional. I have had other laser treatments before and I would rate her as one of the best!

I had it done two weeks ago and I have already seen some hairs falling which is great!

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8 months ago
Hi Marta, I was curious to know how you would rate your experience so far? Did the laser work for you? I see so many bad reviews here I am not sure whether to sign up for a laser treatment session or not. Location is so convenient for me :)

Thanks!

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Posted 2 years ago
I've booked many laser treatments here now. I've had no problems with my laser and the location is ideal. no complaints.

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Posted 2 years ago
i have now visited the clinic several times and am happy with both the treatment and staff in relation to laser hair removal

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Verified review Visited June 2012
Posted 3 years ago
Skin Health Spa London City is in a lovely location 1 min from liverpool street station, nice ambience, friendly staff. The microdermabrasion was a bit short (<10min) though and not very intensive, overall treatment was about 30min including cleaning and a mask. Good for a lunch time treatment.

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