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Venue rating

3.1

24 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Skin Health Spa Dorridge Birmingham
Skin Health Spa Dorridge Birmingham
9 Arden Buildings,
Dorridge, Solihull, Birmingham, West Midlands, B93 8HH
United Kingdom

Skin Clinic

Skin Health Spa Dorridge Birmingham
9 Arden Buildings,
Dorridge, Solihull, Birmingham, West Midlands, B93 8HH
United Kingdom

Opening hours

Mon 12:00 pm - 8:00 pm
Tue - Thur 10:00 am - 8:00 pm
Fri - Sat 10:00 am - 6:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Skin Health Spa Dorridge Birmingham part of Skin Health Spa

Five minutes drive from Solihull and surrounded by the beautiful Warwickshire countryside our Dorridge clinic is located right in the middle of the village close to the shops, hairdressers and restaurants and has parking facilities directly in front of the clinic.

Please note we require 24 hours notice for any cancellations.

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

3.1

Chain rating

Based on 24 reviews

5 stars 4
4 stars 12
3 stars 3
2 stars 0
1 star 5
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Facials (6)
  • Micro-Needling (1)
  • Microcurrent Face & Body Treatments (1)
  • Microdermabrasion (4)
  • Hair removal
  • Laser Hair Removal (1)
  • Massage
  • Aromatherapy Massage (2)
  • Medical & Dental
  • Collagen Treatments (1)
  • Scar Tissue Treatments (2)
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Have you been here? Write a review
Posted 4 months ago
I had an Ultimate Facial. What a disappointment.

The therapist didn't explain anything, she wasn't very welcoming, the room was tiny and there was nowhere to put my bag. The couch was up against a wall on one side so quite difficult to do the treatment on one side of my face.
The treatment lasted for under 45 minutes and was supposed to be an hour. It all felt incredibly rushed and as if the therapist just wanted to get the job done as quickly as possible. Not very relaxing at all - in fact there was no relaxing facial massage given which is listed on the website. Staff all seemed very junior and have obviously not been trained well, their attitude I am sure reflects that of the manager who was nowhere to be seen.

I will not go again and I will tell people to avoid.

For what it's worth - I never review places, but I felt compelled to because the whole experience was so bad.

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Verified review Visited September 2014
Posted 4 months ago
I had a Ultimate Facial Package and have awarded it 4 stars.

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Posted 5 months ago
The whole experience was not at all what I expected. It did not feel fresh & clean and the staff were not encouraging at all. I was disappointed, the procedure was rushed and I felt the therapist couldn't wait to finish - and did finish early - I was not advised on any treatments for the future or products. I'm glad it's not my business.

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Verified review Visited July 2014
Posted 6 months ago
I had a Ultimate Facial Package and have awarded it 5 stars.

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Verified review Visited July 2014
Posted 6 months ago
I enjoyed my microdermabrasion the therapist was very thorough staff were not so pleasant as they should be for welcoming the customers.

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Posted 8 months ago
I visited this spa a few months ago and I was bitterly disappointed. I was looking forward to receiving a lovely relaxing massage but unfortunately the experience was really anything but! the girls at reception were young and inexperienced. I paid for a 60 minute massage but in total the massage was over in 50 minutes and was slow and sloppy with no real effort from the inexperienced staff. Firstly, I was told to sit down in a very busy loud and very small hallway, and then was taken to an even more smaller room where I was expected to get undressed and had to place my clothes on the floor as the hook at the back of the door was not adequate to hang my clothes. I was not offered a selection of oils to choose from and the massage was so poor, this really was not worth the money I paid for.

no effort was made at the end of the massage or to welcome me back... and I just left... all a bit deflated. I would definitely not recommend this spa to anyone and would actually tell my family and friends not to bother booking here. Save your money and time for some place else that puts effort into welcoming you and making you feel special.

was unhappy with the service overall

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Verified review Visited May 2014
Posted 8 months ago
I had a Ultimate Facial Package and have awarded it 4 stars.

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Posted 10 months ago
Very poor service, unfriendly staff, rude and hostile manager, zero customer satisfaction, I'm amazed these people work in customer service, they really don't seem to like customers very much!
Will not return!

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Comments

5 months ago
I absolutely agree - it was awful in every respect and I couldn't wait to get out. How they survive I just don't know. I too will not return!

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5 months ago
I absolutely agree - it was awful in every respect and I couldn't wait to get out. How they survive I just don't know. I too will not return!

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Posted 10 months ago
I am very surprised to see this salon has a high rating, my experience here has been so poor, it makes me wonder if it has recently come under new management or there's some other reason for my own experience to have been drastically different.
There is nothing I can credit to this place and I would certainly not recommend visiting! The young girl on reception had no clue about the products they offered as a salon, when I enquired about the different facials available I was told 'I don't have a clue, i'm just a receptionist you'll have to look it up online' with a dismissive, couldn't care less attitude. While I appreciate she was just a receptionist she is a receptionist at a Health Spa so surely a basic knowledge of the tratments she's offering bookings for isn't too much to expect. She could have even offered to find out, offered to get a therapist to call me back at a later time.
When I arrived at the salon I was simply told to take a seat, no pleasentries, no drink offered or coat taken from me etc. Then therapist, who had been sitting behind reception yet hadnt acknowledged me, then got up and asked me to follow her, she did not introuduce herself and again no attempt to make any pleasentries. When then in the extremely small treatment room I was told to get on the bed, I had to look around for somewhere to hang my coat & bag as these hadn't been shown to me or offered to take from me.
The treatment itself was ok, but certainly not worth the price.
The whole experience was extremely disappointing, a salon I will certainly not be returning to or recommending. In fact quite the contrary, I recommended strongly NOT visiting if you are after a pamper to treat yourself!
While there's a lot of 5* celebrity reviews for SHS London sadly this in no way reflects the Dorridge experience.

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Posted 1 year ago
Ok, so I booked two treatments so I could really pamper myself. When I arrived it was just an ok reception. No drink offered while I waited and no one offered to take my coat. The reception staff actually seemed a bit laid back and not too bothered about making an impression. There was no real introduction by my therapist. In fact, if I think back I couldn't actually tell you her name! And not all the staff were in standard uniform, with some being too casually dressed. The room wasn't ready when I arrived, and the first thing I noticed about the treatment room was how tiny it was - there was barely room for me to get changed! Also, it was very dirty. There were hairs on the floor and the walls/ceiling were stained. There were no oils burning so no real sense of relaxation. And the music was only changed from pop music to relaxation music when I arrived. My facial only lasted 45 minutes when it should have been an hour, and my massage was just average. Also, while I was left to "relax" I could hear laughing and clattering about. Hardly relaxing!! I have had many treatments over many years and at different places, and some of the basics were not followed at this salon. I would suggest that people pay a little bit more money and go elsewhere. I certainly won't be going here again!

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Posted 1 year ago
Great !

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Posted 1 year ago
Had a few microderms a year ago, therapists were lovely and front desk was very welcoming and friendly , i should really have kept up maintenence as fine lines eventually returned, over all a good experience and would recommend it :)

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Verified review Visited November 2012
Posted 2 years ago
I really needed some dermarolling sessions for acne scars and found that this clinic offers dermarolling at the lowest costs and the consultation was extremely thorough and professional - I cant wait to start.

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Verified review Visited September 2012
Posted 2 years ago
I was interested in collagen boosting treatments and had a really good consultation - the therapist was friendly and although the treatment was not right for me I did get some great advice

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Verified review Visited October 2012
Posted 2 years ago
I couldnt have had a better welcome and care. The therapist was not only very friendly but professional and skilled. I was scared of dermarolling but she alleviated my fears!

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Verified review Visited November 2012
Posted 2 years ago
The clinic is very clean and well decorated inside. The therapist was friendly and it was a very pleasant relaxed atmosphere right from when i walked in. I left with glowing skin!

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Posted 2 years ago
I found the location really easy to find and the staff on arrival were exceptional. I was treated with professionalism and courtesty. The therapist was very helpful and explained evey thing in detail

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Verified review Visited October 2012
Posted 2 years ago
I found the location really easy to find and the staff on arrival were exceptional. I was treated with professionalism and courtest. The therapist was very helpful and explained evey thing in detail.

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Verified review Visited October 2012
Posted 2 years ago
It was a very good consultation, although a bit salesy and I felt I found out more about price plan options than having the treatment. The staff were all very friendly and the service was very good. I would thoroughly recommend the skin health spa treatments

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Verified review Visited October 2012
Posted 2 years ago
The therapisrt was extremely professional and did an amazing job! I would definitely recommend this clinic The facilities are great and would definitely come back - it was an amazing consultation

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