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Venue rating

3.8

25 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Sapiano's
Sapiano's
158 Queens Road,
Buckhurst Hill, Essex, IG9 5BD
United Kingdom

Salon

Sapiano's
158 Queens Road,
Buckhurst Hill, Essex, IG9 5BD
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Sapiano's   Last minute
This venue offers discounts on last minute bookings.

Sapiano's is a professional hair and beauty salon and also an approved NVQ beauty school, situated in Buckhurst Hill, Essex and Bow, East London.

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Services

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 25 reviews

5 stars 14
4 stars 4
3 stars 1
2 stars 1
1 star 5
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Facials (3)
  • Hair
  • Blow Dry (9)
  • Brazilian Blow Dry Keratin Treatment (2)
  • Hair Colouring and Highlights Treatments (7)
  • Haircuts and Hairdressing (16)
  • Hair removal
  • Waxing (1)
  • Massage
  • Swedish Massage (4)
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Have you been here? Write a review
Verified review Visited January 2015
Posted 2 months ago
I will not use this place again, they cancelled the appointment at the same time as it was due to start so I travelled to their salon for nothing. No one was there or would pick up the phone.

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Posted 3 months ago
ABSOLUTELY GROSS PLACE. AVOID THIS SALON. I arrived for facial at 10am no one there! Opened up at 10.05 went in to a freezing cold hairdressers. Asked to use the toilet when I went in someone had, had dyorio all over the toilet. Told member of staff & she just gagged and told me she wasn't going to clean it up! Then got told to use gym outside. Very intimidating as it was a boxing gym! I then had my facial, therapist did not know what she was doing, said she had finished but had only done half my face, she apologised and carried on. I have had this treatment many times before, this time it made my skin worse! place was dirty and unhygienic.

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Verified review Visited November 2014
Posted 3 months ago
Experienced hairdresser, lovely staff and great value haircut.
Very flexible when I needed to change the appt time.
Would recommend.

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Posted 4 months ago
Had my Groupon full body and facial at this salon

The place was freezing ! Staff arrived dead on opening time at 10am which was the time of my treatment. Hair salon looks ok then I got taken to the treatment room which was through a door where there is another room where a passed a gentleman working at his desk ! Entered the treatment room to find 3 couches - mine was behind some blinds and again was freezing ! Rather therapist had put on a heater and told me it warmed up quickly ! I got undressed ebbing the blinds which was a bit of a squeeze and laid on the couch - the therapist had given me a towel to place over me ! I actually thought it was wet but after my treatment realised it was just so damp in there as my clothes felt damp in that short space of time ! The treatment started and then footsteps where another client was bought in and some machine started up for about 15 mins for whatever treatment she was having! Can't fault the massage and facial and the therapist was nice but it was just so cold - she did place a blanket over me to but coupled with a damp towel didn't make it any better ! May have to look at reviews before doing groupon deals again. Couldn't wait to get back in the car for some heat.

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Posted 4 months ago
Ive been using Sapiano's at buckhurst hill since they opened a couple opf years ago. I have never had a bad experience only good! I always return for hairdressing and some beauty treatments and have always received a top class service! the team are all great, very friendly and a great atmosphere.

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Posted 4 months ago
Thankyou so so much Michelle for everything, I love my hair and the way you styled it for the wedding and just loved having my hair done at Sapiano's. All staff were very accomodating and helpful and gave me great advice. Even the shampooist gave some great advice on shampoos and treatments that I can use at home. I have booked for a Keratin blow-dry. Thankyou!

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Posted 4 months ago
I had my hair done here for the first time today, love my hair and the service I received. All staff went out of the way to ensure I was comfortable throughout the visit by offering refreshments etc. My hair looks and feels great and I was given some great advice with regards to improving the condition of my hair and products that would help.

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Posted 4 months ago
Visted the salon today and am extremely happy with the service I received. Very pleasant and friendly atmosphere and customer service. I had highlights, treatment and a cut and blow-dry that I purchased through groupon . I wanted to share my feedback because I am extremely happy and enjoyed the whole experience. I will definetely come back here and would recommend to all!

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Posted 5 months ago
Thank you Denisha, despite the fact there was a mix up with the appointment due to another client I was very impressed and happy with how you dealt with the situation and still made a big effort to see me, im extremely happy with my hair and cant wait to return. Thank you also for your advice regarding the condition of my hair and the benefits of keratin blow-dries. I will be booking again very soon.

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Posted 5 months ago
Went to sapianos recently and was very happy with the outcome, staff were professional and offered great customers service, excellent value for money considering the area in which it is situated. I had colour, cut and blowdry that was carried out quickly and professionally. Thanks.

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Posted 5 months ago
A Star ******
Would recommend, Thankyou Sapiano's.
I had Highlights and a cut and blow-dry and am very pleased with it. I will book back through Wahanda in the future.

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Posted 5 months ago
Visited Sapiano's for the first time last week and can honestly say the whole experience was fabulous. Polite, friendly, helpful and easy going staff. Michelle did my highlights and my cut and blow-dry was carried out by Denisha. Im very happy with the result and cant wait to return for more treatments and services. Highly recommended

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Posted 6 months ago
I recently visited Sapiano's for my first colour(hi-lites),Cut & Blow-dry. I was very pleased with the results and found all three stylists to be helpful and friendly and offered good advice not only on the hair but also hair products to use. Thanks again and apologies for lateness of review. Fiona

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Comments

6 months ago
LOVELY TO MEET YOU FIONA LOOK FORWARD TO SEEING YOU AGAIN. X

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Verified review Visited August 2014
Posted 7 months ago
I agree with previous comments on cleanliness of the spa. The salon (for hair) looks decent enough however the treatment room is horrid. I had a Swedish massage, the lady was lovely and welcoming and the massage was actually quite nice but the room let it down. There were 3 other couches in the room and whilst I had my massage another lady was having another treatment.
At the end of the massage I had to get dressed with no privacy and 2 other people in the same room as me! Although the massage was lovely the experience was not nice.

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Verified review Visited August 2014
Posted 7 months ago
Stylist was attentive and gave a fantastic cut. Appt longer than expected but as a result I felt really pampered.

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Verified review Visited July 2014
Posted 8 months ago
I had a Cut & Blow-Dry and have awarded it 5 stars.

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Posted 8 months ago
Awful Awful place. Place is dirty, towels look dirty. Facial is in a room at the back. Cats walking about. Can see cat litter in teh toilet etc, Staff are rude- did not attend to me and left me awaiting for a long time. Facial was very very disappointing. Would never go back nor recommend any one else to.

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Comments

7 months ago
Hi shazzy 1. Its a shame this was never brought to my attention during your visit. Especially the rudeness of the staff and i was not made aware of you waiting a long time either so im very shocked to hear that. With regards to the cat litter not to sure how this is possible as the salon cat is fully trained and there is no litter used. Also there is only 1 cat and the cat does not go in the beauty room at any time. only in front of salon. There have been no negative comments in the compliments book and i apologise if your visit was not as pleasant as you hoped. Just wish it was brought to my attention.

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6 months ago
Very similar experience, would not even recommend this place to my arch enemy

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6 months ago
Very similar experience, would not even recommend this place to my arch enemy

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5 months ago
Hi Shazzy, perhaps you could have spoken to us before you left to try and resolve your issues. This does not echoe sapianos at all. :(

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Posted 8 months ago
I have never been to the salon before but found the staff very friendly and professional. My colour was lovely and the cut one of the best I have had for ages. As an older lady sometimes salons want to do what they feel like but the stylist here listened and wasn't scissor happy. I left the salon feeling younger and happy. Excellent and highly recommended if you are in the area.

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Posted 8 months ago
Good service upon arrival, however massage was very poor with minimal technique; very basic, and so much disturbance with staff in and out the treatment room, making noise, slamming doors, not relaxing or private at all as another client was bought in during my massage, talking loudly, so disruptive and unprofessional. This was not a relaxing treatment at all.

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Verified review Visited July 2014
Posted 8 months ago
I had a brazilian blow dry yesterday. Today My hair looks like I haven't recived any treatment. So disappointed with the result.

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