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Venue rating

3.6

32 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Sapiano's Bow
Sapiano's Bow
Ground Floor, Sleaford House,
Blackthorn Street, Lincoln Estate, Bow, London, E3 3PY
United Kingdom

Salon

Sapiano's Bow
Ground Floor, Sleaford House,
Blackthorn Street, Lincoln Estate, Bow, London, E3 3PY
United Kingdom

Opening hours

Mon - Closed -
Tue - Sat 10:00 am - 7:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Salon in Bow
Tagged as: Salon

Sapiano's Bow part of Sapiano's   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Sapiano's skincare range has been developed by Michelle Sapiano to compliment her already thriving beauty and hair care business.

Michelle Sapiano is the Director of Sapiano's Ltd, the umbrella company which includes Sapiano's Academy salon training, Sapiano's Salon & Therapy Centre and now she is delighted to add Sapiano's Skincare Collection to the family.

Michelle has also presented a number of JML infomercials featuring various beauty products.

Sapiano's Skincare Collection is made up of skin and hair care products that you can use everyday. Sapiano's products are affordable without compromising on the ingredients that give you the very best results in your everyday beauty regime.

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Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

3.6

Chain rating

Based on 32 reviews

5 stars 14
4 stars 6
3 stars 3
2 stars 4
1 star 5
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Eyelash Extensions (6)
  • Facials (3)
  • Semi Permanent Mascara (2)
  • Hair
  • Hair Colouring and Highlights Treatments (4)
  • Haircuts and Hairdressing (3)
  • Hair removal
  • Waxing (5)
  • Massage
  • Swedish Massage (3)
  • Nails
  • Gel Nails (5)
  • Manicure (1)
  • Pedicure (5)
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Have you been here? Write a review
Verified review Visited April 2015
Posted 2 weeks ago
Terrible!! Do not book any treatment here!!
I arrived at 10 for my appointment. The sale had signs up saying it was open but when I went inside there was no staff present and 4 children playing in there. The salon was a mess: dirty towel on the floor; pots of glitter split everywhere and it stank of cigarette smoke. One of the girls- who was probably aged about 8- asked me if I had an appointment. I told her I did and she went into the office to tell a staff member. The little girl came back out to say that my appointment should have been cancelled and I can call back in Tuesday to re-book. I left the salon without even seeing a member of staff, never mind getting an apology! Terrible customer service and a complete waste of my time!!

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Verified review Visited February 2015
Posted 1 month ago
I turned up at the venue without checking that it was baby friendly first. I hadn't realised that this is a training centre and although the treatments are carried out by professionals, the treatment room is quite crowded with students and equipment so not suitable for babies or prams. The staff were very accommodating and agreed to do my treatment anyway and even entertained my little girl whilst I had my nails done. Everyone was really friendly and chatty. I have been back since and had treatments with the students who also did a great job. Simone is lovely too, as are her homemade cupcakes! Will definitely be back.

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Verified review Visited March 2015
Posted 1 month ago
I booked the morning of my appointment and had a confirmation through straight away. On arriving to the salon it had not yet opened and I was informed by one of the staff (who had been waiting an hour) that no one had turned up to open the shop. About 20mins later the shop manager came on her day off to open up. I appreciate it was not her fault that her staff were being unreliable but found it unprofessional that whilst leaving a phone message for her therapist she announced everyone's treatments and did not initially apologise for the inconvenience. Gratefully the manager was able to accommodate my treatment but what was meant to be a 45min treatment I received only 20mins and a substandard wax. This was obviously not a normal day for Sapianos but it gave me little confidence in returning here again.

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1 month ago
As explained wahanda must be automatically accepting appointments which is being dealt with. There was no phone msg left for the the therapist so not to sure what that comment was about. N apologies were made to all and other clients were very understanding. All wax treatments have variable time although we allow 45 mins for the treatment it may not take this long as it depends on each individual clients needs and therapist. I am a speed waxer so a brazillian wax would never take me that long regardless of client. I did my best to accommodate you and sorry that you was still not happy with your treatment but yes you are right it wasnt a normal day at sapianos. Apologies for the mix up i did my best to accommodate and if there was something more you wanted done on the treatment you could have said at the time.

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Posted 1 month ago
Do not book this salon, what a waste of time! I booked a pedicure as I'm 8 months pregnant and fancied a treat. On walking all the way there, when I got there the very rude unprofessional employee told me I'd booked my pedicure appointment with a hair stylist. Having never been to the salon before and booking on line how was I to know who was a stylist and who was a beautician. She knew this was the case before i turned up for the appointment yet didn't even try and contact me to ressolve. She continued to argue with me and be rude, offering no alternative appointment. Do not go here, although the prices might seem reasonable, it's pointless when you'll turn up and find there is no one to do your appointment. My feet hurt even more now than when I started after the pointless return walk to the salon.

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Comments

1 month ago
The stylist was not rude to you she was explaining the mixup of what happened before she could offer a solution or a alternative appointment you was rude to an employee and stormed out before she could even finish her sentence. Maybe if you gave her a chance to finish her sentence you would have received your appointment and your feet wouldnt be hurting. The employee did not know the situation before you turned up otherwise it would have been dealt with. but as stated your appointment could have been completed but you never even let the stylist finish her sentence. But i dont appreciate false claims of her being rude and unprofessional as this was not the case. If anything it was the other way round.

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Verified review Visited March 2015
Posted 1 month ago
Great place with friendly staff. Dennisha did a great job on my hair and was very patient. I always come back to do my hair here and will continue to.

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Verified review Visited February 2015
Posted 2 months ago
I had a Hair Colour and Highlights and have awarded it 3 stars.

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Verified review Visited February 2015
Posted 2 months ago
I booked an appointment 2 days ago through Wahanda for gel nails treatment for this evening at 5:30pm.
I ve been waiting for 20 minutes outside,under the cold rain,but the place was close.
Nobody answered the phone.
I don t have time to waste,very disappointing. Definitely lost a client for ever.

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Verified review Visited February 2015
Posted 2 months ago
I had to wait for an hour, but even though I understand that things might run late and I wasn't too fussy about it, they told me it's only going to be 20 min wait and I ended up waiting for an hour. The staff was nice but very amateur in their services. They couldn't even do a proper French manicure, the pedicure was so and so but the manicure was so awful I had to take it off and re-do it myself at home, because my hands looked like I just couldn't colour my nails properly. There was no value for me having this manicure. Definitely not going back there.

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Comments

2 months ago
Am sorry that you was not happy with your treatment. If you had stated at the time that the French finish was no good im sure the matter could have been dealt with there and then. Am very surprised as all therapists are excellent at manicure and give great service never had a complaint with any of my therapists finish in paintwork before. Again I do apologise but maybe you should say there and then rather than leave with a service your not happy with. As I hate clients to leave unhappy. N we do our best to rectify any situations when possible.

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Verified review Visited January 2015
Posted 2 months ago
I am really satisfied of the service there. The staff is kind and very caring and my hair colour went beyond my expectations. Without bleaching they could manage to evenly dye my hair till the ends.

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2 months ago
So gald you enjoyed your treatment. Look forward to seeing you soon.

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Verified review Visited January 2015
Posted 2 months ago
The salon looks nothing like the picture and in fact I almost turned and walked out after I had walked in. The lady that cut my hair was lovely and I was happy that it was her and not any of the other staff members in there. I just wanted a trim and that is all she did. Wouldn't go back purely due to the salon and atmosphere, that's unfortunate for the hairdresser as she was very nice.

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Verified review Visited January 2015
Posted 3 months ago
For a training facility everyone knew their craft really well. I really enjoyed my pamper package Thanks. Will book again.

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2 months ago
Thank you Sharon. Look forward to seeing you soon.

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Verified review Visited January 2015
Posted 3 months ago
The staff was lovely,punctual, they offer me hot or cold drinks, very happy about my treatment(luxury pedicure).The mask was amazing, keep my feet soft and hydrateted. I will definitely come back to try other things.

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2 months ago
Thanks you so much for your lovely comments. Look forward to seeing you soon.

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Verified review Visited December 2014
Posted 3 months ago
Best place to get eyelashes done in London. Simone is brilliant and I like the relaxed vibe in the salon.

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3 months ago
Thanks kim have a lovely christmas n new year. see you soon for infils. xxx

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Posted 4 months ago
Such a thriving place. Everyone so pleasant. very welcoming lashes and gels best yet. Cant wait to return and loved my free cupcakes. see you all soon girls. thank you so much party was a blast loads of comments on the lashes recommended you too all.

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Posted 4 months ago
Had a lovely pampering experience on a KGB deal. Simone was a lovely therapist made me feel so warm and welcoming. Lost inches on my body wrap it was amazing and perfect boost for my holiday. Lashes are still on to had my lashes done many places but got to say these are the best yet. Meet some of the lovely students that are currently studying there and took advantage of the half price treatments they offer. My gels are still in immaculate condition and its been over 2 weeks. Great value for money and will be returning next week for a new set with the students. I was very worried after reading the reviews on other websites regarding this salon but can truly say don't believe in all you read. Lovely salon Lovely people. See you all very soon

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Verified review Visited November 2014
Posted 4 months ago
an unpleasant experience which has left me with sticky stuff at base of eyelashes and very little darkening effect on the lashes themselves

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Verified review Visited November 2014
Posted 4 months ago
I had a Semi Permanent Eyelash Extensions and have awarded it 5 stars.

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4 months ago
Many thanks Joanna. Pleasure as always x

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Verified review Visited November 2014
Posted 5 months ago
Turned up - door locked - sign on window saying knock (still no answer) phoned (no response) finally saw someone who came to door - you're not on my system - nothing I can do! Turned away! Called Wahanda who said would look into it and call back - no call! NOT HAPPY

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4 months ago
Apologies for the mix up Lydnsey. I did send a notice with the cancellation of the appoint and tried to reschedule you for an alternative as our stylist has broken her leg. The only reason there was no answer on the phone and when you knocked is coz our therapists was in treatments with clients. I thought that you would have received the notification regarding cancellation so they was not expecting you. Again my sincere apologies

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Verified review Visited November 2014
Posted 5 months ago
I had a Spray Tan and have awarded it 5 stars.

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4 months ago
Thank you so much Rebecca. Hope to see you again. x

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Verified review Visited November 2014
Posted 5 months ago

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