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Venue rating

2.8

10 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Saco Hair
Saco Hair
4 Charlotte Place,
Fitzrovia, London, W1T 1SE
United Kingdom

Hair Salon

Saco Hair
4 Charlotte Place,
Fitzrovia, London, W1T 1SE
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Saco Hair

‘Beauty First’ is the mantra that lies at the heart of Saco – Suitability is the key to unlocking your hairs true potential and with it, your hair happiness!

We understand that your hair is something you wear every day and the need for it to look and feel great is unquestionable. Our talented team of stylists and specialist colour technicians are committed to delivering truly personalised hair, which celebrates the individual.

We strive to create environments which promote a warm, relaxing and memorable experience, from the welcome you will receive to the complimentary Shiatsu head massage every one of our clients enjoy, time spent at Saco should be personable, passionate and professional.

We also believe in education. Every Saco Salon has a training Academy attached and many of our stylists and technicians not only educate some of the Worlds finest hairdressers but their work also graces the pages of fashion magazines and global stages alike. For this to happen, all our team members are committed to bettering themselves, in order to better serve you.

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Services

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Comments

Reviews (written by customers after their visit)

2.8

Chain rating

Based on 10 reviews

5 stars 4
4 stars 1
3 stars 0
2 stars 1
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Blow Dry (3)
  • Hair Colouring and Highlights Treatments (2)
  • Hair Conditioning and Scalp Treatments (3)
  • Hair Consulting (4)
  • Haircuts and Hairdressing (9)
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Posted 3 months ago
I've been modelling for Saco for over 5 years now and I'm really confused by most of the reviews left here. My experiences of modelling for Saco have all been lovely and a bunch of fun, it's why I keep coming back after so many years. I first got approached in Topshop on Oxford Circus while shopping. They explained what it was for and I was fed up with my hair at the time and wanted something new so I said yes and I've been with them since. Whenever I go in I get a thorough consultation with Brett or Richard. They then consult with one of the colour technicians, Sam or My-Ha, about what colour we should do. I also pop in every once in a while to get my roots redone, my fringe trimmed or just a whole new cut and colour and they don't charge for any of it because I model for them. I've been invited to model for them in Italy and Ireland, getting paid for these jobs.

I would say for anyone wanting to be a hair model with Saco, go in with an open mind and they will treat you well for years to come.

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Posted 8 months ago
I had a terrible experience as a hair model at SACO.
I was approached by a lovely lady called April in the street and asked if I would like to model. I could see why she asked me, I had platinum blonde hair with terrible dark roots. Whilst she was very friendly and explained to me that a student would cut my hair, she didn't mention that they would speak another language. When I realised this on arrival at the salon I did not immediately see this to be problematic as Brett who seemed to be in charge of the students would be directing the student.
The salon itself was clean, looked professional and had two floors- all filled with other girls who were there for students to practice on. I would guess around 10-18 in total over the two rooms.
Brett asked me what haircut I was after - I said that I was up for something new but wanted to keep the length because I was growing it. He seemed to acknowledge this, and he mentioned a fringe and "layers", which sounded fine to me.
A Scottish girl (didn't catch her name) started bleaching my roots to speed things up so the student Anna could colour and cut. When Anna washed the bleach off my hair she poured heaps of water down my back somehow- at the time I didn't care but perhaps in hindsight that was actually the first indiction of the level of training the students have.
Anna started colouring my hair, two shades of grey which is actually lovely but has nearly all washed out now. When she was applying the tint she applied it by brushing down my neck- an unusual technique. My also got a fair bit on my face which, again, didn't bother me at all time.
Once the tint had been washed off it was time for the cut. Brett and a translator came over and sectioned off my hair according to how it would be cut. 3 sections- one for fringe, one for layers, one for length. When Brett suggested that the layers start about two inches from the top of my head I was apprehensive, but decided to trust that he knew what he was doing. BIG MISTAKE! My student began cutting very short layers starting at the crown and around the whole middle of my head. I could see that it was not going well but at this stage it was too late. Brett came along to check it and actually ended up cutting it all a whole lot shorter. Whilst I couldn't understand what Anna was saying she seemed to be displeased with her work and also kept saying over and over again "fino, fino" which I understood to mean thin, or fine with regards to my hair. She said it so often that I felt upset and uncomfortable. Then came the fringe, which turned out to be a full, very heavy fringe- probably about half of my hair went into this fringe! It's not looking great- and the fringe is so long that I can barely see. I would've pointed that out but could not bare another snip to my head. At this point I am close to tears and just want it all to be over. The last third of my hair is mercifully trimmed to just past my shoulders with no major occurrence. It does however, look absolutely ridiculous with the remaining two thirds of my hair roughly between 2-4 inches from my head.
I believe this haircut is called a mullet. When I arrived at SACO, a mullet was not within the spectrum of haircuts that I imagined getting.
Genuinely the worst haircut I have ever had. The whole experience was awful and it will take months for this shoddy haircut to grow out.
I did email this review to SACO before posting. I have not heard from them.

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Comments

8 months ago
Hi there, I had a similar experience at SACO too! Had a really horrible haircut because they were teaching a bunch of Italian students and did not consult me. I was approached by two guys on the street. I should have had the guts to jump off the chair and walk out of the salon right there. Anyway, I'm thinking of a solution to fix my hair. Do you have any suggestions?

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Posted 1 year ago
I was asked to be a model for Saco but was not told that it would be students cutting my hair as well as students that didn't speak English either which made it so hard for me to say if something was wrong as all the staff were very busy.

The salon itself looked very professional which put me at ease, we were reassured that all the students are qualified hairdressers with some of them being salon owners. I found this very hard to believe because I have never had such a bad hair cut in my life! I could have cut it better myself in my bathroom mirror with a pair of blunt scissors, the hair wash was horrible as well, he could not have been a salon owner if he could not even realize that he was using too hot water as well as scratching my scalp, I now have scratch marks on my scalp because of it.

The guy who did my consultation, I think his name was Brett, was friendly and explained my hair would have more shape to it as well as more suitable to my face which is not true.

The student to teacher ratio needed to be less. The student had messed up the back of my hair cutting it too short whilst the teacher was helping a couple other people, whilst he was waiting he just kept cutting at my hair and instead of blending in my layers, he was simply just told to straighten my hair to make it straight and appear like the layers were fine. It now looks like someone has just decided to hack random parts out of my hair.

My advice is that unless your hair is a state already and could not get any worse, then agree to be a model. I had a nice cut before I went in there and now I wish I hadn't wasted my time.

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Posted 1 year ago
I had an awful experience at this salon and left feeling really upset.

I was asked to model for this salon and visited them for castings etc, where the staff were friendly. I was booked in to do a paid show, as well as a "demo" the next day. When I spoke to them to confirm the demo they assured me that I would pick the haircut and it would suit my face etc. They asked me if I wanted any colour done and I said "definitely not the whole head, but maybe lowlights or dying the ends" (like a dip dye) and was told that was great.

When I went in the next morning to have the haircut I was treated really badly. First of all I was left standing awkwardly by myself for ten minutes without being told where to go/who to talk to. Then I was consulted by the guy in charge, who I believe is called Richard (long hair). I said I wanted to keep the length the same and just cut/change my fringe. For the colour I said I wanted a dip dye with different tones of lilac and purple. (something i'd wanted for ages but couldn't do myself).

He said I could keep the same length but that they didn't do dip dyes because it looks "naff". I talked to the stylist and asked her what she wanted to do colour wise, she was really vague and wouldn't suggest anything or tell me anything- she asked me if I would mind having "yellow" hair.

He then left with the stylist, leaving me for ANOTHER ten minutes. when they came back she said she wasn't "feeling it" and didn't want to cut my hair because she couldn't see anything creative to do to it. She stormed off very rudely. I asked what the cut would be like and he was very rude and said "didn't you understand what I said before?" and then described cutting very short layers into my hair (an inch from the roots!!) so I said I didn't want that and I wanted to keep the same length. He then stood up and said "FINE there's nothing to do here then" and told me to leave.

I got my coat and tried to explain that I was told I could decide on the cut, he was again really aggressive and unkind, telling me not to interrupt him etc and making me feel really upset.

my advice would be NOT TO MODEL FOR THIS SALON unless you literally do not mind what they do to it at all cut or colour wise. while i was there I heard a woman with light gingery blonde hair saying she wanted to go a really light blonde, and the stylist refused saying they wanted to go a very dark brown.

all in all VERY RUDE, unprofessional, disrespectful and a waste of my time (took 90 minutes to get there)

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Posted 2 years ago
I went in as a hair model as I don't have much money. Had a horrible, horrible cut here.

Went in with thick, elbow length hair in good condition, asked for a fringe and no more than three inches off. Left with my hair two inches long on the sides longer at the back, feathered, thinned (!) and layered.

It looks so thin now, almost balding in some places! Despite agreeing to what I wanted, he did what he wanted, which was apparently to ruin my hair. Avoid the male Australian stylist at all costs. I think he thinks his cuts are directional, unfortunately they are just awful. Really, really annoyed and honestly could have done better myself, blindfolded and completely drunk :(

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Posted 4 years ago
I went to Saco Hair when they were based in Covent Garden, to use a Groupon voucher i had bought. The salon was lovely, the staff very relaxed, friendly and professional. I saw Patrizia, who was also lovely. She did a good job with my hair, she was very attentive to detail, and it was a very good cut, although not what I would usually go for, and didn't quite suit me. Still, I was happy with the overall experience and went back a second time.

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Posted 4 years ago
I went here as a hair model - I'd had my hair chopped off and didn't know what to do with it. I saw an advert for free haircuts so figured I might as well let a trainee mess around with it and try some stuff out, seeing as I was clueless about what I wanted!
I saw Alfie, who wasn't a trainee at all but an experienced hairdresser who just wanted a model to try some new ideas on. I was really impressed by his attitude to continuously developing his skills and knowledge and it showed in the cut - my hair looked absolutely amazing by the end. All the staff were very friendly, I was treated very well and the salon was well kept, clean etc.
I haven't been back as it was quite pricey, however I would definitely go there regularly if I could afford it. It was very obvious from our conversations that hairdressing was his passion and he was very confident about the style he chose for me - rightly so, as it attracted compliments for weeks after.

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Posted 4 years ago
I bought a wahanda voucher for haircut, head and shoulder massage, keratine treatment and blowdry. I was expecting all of these. The therapist was nice enough and started on my hair straight away. The salon was in a good location, easy to find and comfortable. The voucher clearly states all of the treatments I mentioned. I only got a wash, haircut, and blowdry. Surprisingly the keratine treatment was actually an attachment on the hairdryer, my blowdry did not look or last any different then anyplace else I have been to.
I was disappointed with the service as I did expect to recieve what was stated on the voucher and was really looking forward to the massages along with the haircut. Expected to be pampered but was not, will not be visiting again.

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Posted 4 years ago
I had my hair cut in October by Alfie. Probably the best consultation and cut i have had. In actual fact i don't think I realised how good the service really was until I went to a different hairdressers recently and was treated horrendously. I kept comparing the experience with the one at Saco and I am definitely going to go back. I don't think people write enough reviews about places that treat them well. i would highly recommend anyone to go to Saco hair.

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Posted 4 years ago
I went with a Groupon voucher "£23 instead of £77 for a cut and blow dry under the hands of a creative stylist, head and shoulder massage and Keratin treatment at Saco - Save 70%".
I was REALLY PLEASED with my hair cut and it felt lush for ages after the treatment. My hairdresser was a really nice Mancunian lad.

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