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Venue rating

3.3

10 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Sabai Leela
Sabai Leela
282 Old Brompton Road,
London, SW5 9HR
United Kingdom

Day Spa

Sabai Leela
282 Old Brompton Road,
London, SW5 9HR
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Venue type: Day Spa in Earls Court
Tagged as: Day Spa

Sabai Leela

Sabai (sa-bye) v. to be Relaxed, Happy or Content | Leela (lee-la) n. style, grace or technique. Together these works mean "technique of relaxation" and are at the heart of what we do. Sabai Leela Health spa offers a blend of traditional beauty services and a full range of authentic Thai Spa and massage treatments for both male and female clients.

Bask in the heat of the herbal steam and sauna rooms and enjoy the warm hospitality of our skilled and friendly staff who will assist you in selecting from a variety of soothing massages, rejuvenating facials and herbal body treatments

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Earls Court?
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Comments

Reviews (written by customers after their visit)

3.3

Chain rating

Based on 10 reviews

5 stars 3
4 stars 3
3 stars 0
2 stars 1
1 star 3
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Facials (1)
  • Manicure (1)
  • Pedicure (1)
  • Reflexology (1)
  • Thai Massage (8)
  • Therapeutic Massage (3)
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Posted 2 years ago
Astonished to see bad reviews about this place. I find it great value for money and have been going regularly for massages because they are so good. Staff always friendly and efficient too.

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Posted 2 years ago
This place is fairly average in terms of location or facilities and even worse in customer service and beautican ability. My partner bought me a Dermalogica facial as a birthday present, and since we are fairly new to London, I thought this place seems fine and fairly close to home for trying out a new beautican in London. I had the same (excellent) beautican in Edinburgh for 7 years and the same (excellent) beautican in N.Ireland for 4 years previously and knew exactly what to expect from a Dermalogica facial.

I was shown into a dimly lit room, which seemed nice and warm enough, asked to take off my top and pop my bra straps down, which is standard. But once the facial started, I realised the lady did not not what she was doing. I have fairly okay adult acne on my lower jaw, and she decided to scrub in hard circular motions at this area for what felt like forever. Then she did 'extraction' on my blackheads on my nose, but couldn't see very well, so suddenly every light was turned on so brightly that, even though my eyes were closed, they started to water with the light. After that, she applied a mask, and then proceeded to do the standard neck and shoulder massage while the mask worked. I have the kind of skin that, usually, loves any kind of massage, or just to be touched in any way. What she did can only be described as a hard-core thai massage!! I said nothing as I thought it might be good for my knots and aches, but after she finished on one side of my shoulder, I had to ask her to go lighter because I was in pain (as shown by the bruising on my arm the next morning!) after which she barely touched me, and basically just stroked my other arm for a bit and then stopped. After the mask, she moisturised my face, but spent so long rubbing it in, in what I can only assume was an attempt to give me a facial massage, that my skin felt dry and tight after; which is something that I have never experienced after a Dermalogica facial!

After this, the facial ended, the lights went on and I was asked what Dermalogica products I wanted to buy. After telling the woman I already used them she looked at me quizzically and said "But you are so spotty?", apparently failing to see the reason why I came to her. After which, I was told Chinese tea and biccies would be waiting on me in the spa area to 'relax'. The spa area that looks eerily like the chair in reception. After she left me to get dressed, I checked my watch and realised the facial was 41minutes long! Not the 60minutes as claimed on their website, unless the hard sell and the tea were supposed to occupy the last 19mins.

All in all, this experience left me with sore, red skin, unhappy and left my boyfriend £54 poorer without the happy content girlfriend which should have be bought with such money! This spa clearly do not know what to do with Dermalogica products or how to carry out a facial. I can't speak for the other services they offer, but I know that since I am looking for my 'forever home' beautican, where I can go once a month for a facial, this Spa definitely isn't it!

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Posted 3 years ago
I got £150 worth of vouchers for christmas from this spa because i work in the area and my friend who bought them lives 2 minutes away. I booked a thai massage, a reflexology session and a pedicure. I found the reception staff to be unfriendly (like I was doing them a favour to come there) and snobbish. The therapist's were ok but nothing special - except the guy who did my reflexology who was brilliant. I didn't realise they had a spa downstairs until a few months later when another friend said she'd been to the spa downstairs! I have no idea why I wasn't told about the spa, why I wasn't allowed to use it! But whatever the reason, they lost a customer because it just was not a very pleasant experience for me.

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Posted 3 years ago
Me and my friend often visit this spa, despite the rude attitude we receive off the staff. However after the visit today we will never return again. Being in central london there is always traffic, we called 20mins prior to our appointment to say we were stuck in traffic and would be running late. The member of staff on the other line was EXTREMELY rude, and after arguing with me for 15minutes, me explaining it was not our fault, as we were coming straight from work and there being a ton of traffic, she replied "it's not my problem", She then hung up. When we eventually arrived 8minutes late, another telling off by the staff member, as we tried to speak to her reasonably her tone became very aggressive. Me and my friend visit this spa at least once a month and have been doing so for some while. She said we are always late and she has blacklisted us on the system, we were being treated like criminals for being stuck in traffic and being late twice! There have been occasions where we have been made to wait for our appointment as THEY were running late but they were not willing to give us our full time as we were running late. We asked could we have a later time and she said no, as we were not booking an hour appointment and only half an hour. We let our last experience slide as them having a bad day, but to enter a spa calm and leave more stressed and with no treatment I felt it was time to share my views on a spa whose staff is more concerned with the money made than keeping a relationship with their loyal customers.

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Posted 5 years ago
I have been a dozen times to Sabai Leela and the experience has always been top notch. I have used this spa to release stress & strain built up on my back, shoulders and neck or just to relax after a hard month at work. The moment you walk in, your mind automatically switches into a relaxation mode. The people are very welcoming, the atmosphere makes you feel like you are away from the hustle of London and the sauna/steam room combination is ideal as a "starter" prior to the massage. The rooms are very cosy with dim light and a gentle thai music helping you relax. The actual massage has always been extremely good whether i have opted for the hard or softer version. Every single time i have left invigorated. I highly recommend this place for anyone who wants to experience a true Thai massage without having to pay for a return flight to Thailand!.

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Posted 5 years ago
I've been to Sabai Leela few times and everytime i had an amazing experience. The decoration is very nice, the staff are very friendly and look after you since you arrive, and had excellent massage. They aslo have an excellent variety of different products which is reasonably priced. I would go again and recommend it to my friends.

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Posted 5 years ago
Friendly and ambient. I had a deep tissue massage which involved my therapist trudging on my back - definitely one of the "deepest" massages i've had. The only downside would be the room i was in was not sound proof so could hear people walking outside. Post massage you get a cup of thai herbal tea which was a nice way of rounding off the experience!

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Posted 5 years ago
My business meeting in the neighbourhood was going to run much longer than expected so I suggested she try out the spa while she waited for me. Two hours later once I was done I was amazed that she was still there and having a great time - I actually had to wait for her! She later told me how much she enjoyed the massage which led her to ask for a manicure and pedicure also. I was afraid it was going to be very expensive but it was actually quite a great deal, even including the soaps and lotions she wanted to purchase.

She is now a regular and visits every other week with her girlfriends. I think I created a monster. But I love her so it's OK :)

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5 years ago
My gf is a monthly regular now too!

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Posted 5 years ago
The most unprofessional spa I have ever been to.

Firstly I was shown to a tiny locker room where you are required to have a £1 coin for the lockers which I was unprepared for (as if it were a bus station rather than a retreat) so in my (by the way very brief) robe I carried all my things back into reception feeling slightly out of sorts. After some discussion they loaned me a coin.

When I was shown to a room for my half hour massage, I was offered a thin mattress on the floor to lie on. After asking 2-3 times for a conventional massage table with a hole in it for the head/ neck support (better to keep the spine straight while being massaged) , I was eventually shown to another room. The massage itself was ok, firm but not really 'intelligent' in terms of getting to various knots with the detail that fingers can achieve, just lots of feet and heavy pushing. When she said after what seemed a short while that it was over, I glanced at the clock and realised she had spent just 18 minutes on me. When I complained at reception that I had booked a half hour massage and had received just under 20 minutes, they were completely disinterested and said it was my fault that I hadn't started earlier. How I can be responsible for stuffing around for the first few minutes with their lockers and changing massage rooms astounded me. I arrived at the salon allowing a good 5 minutes to change before my appointment which should have been enough. Even if I hadn't allowed been on time (and I would admit this if I hadn't but I knew for sure that I was early!), what about giving customers some grace and service which is achieveable in professionally run salons where they allow some minutes between appointments. They didn't even want to talk about it; no apology, no offer to finish with a further 5 or 10 minutes, nothing. They took payment and simply ignored me lapsing into speaking Thai to each other and looking away. This business does not seem to care for its customers at all and I sincerly hope that customers talk with their feet and go elsewhere.

Another thing I noticed is that the flip flops they offer are worn by everyone, I'd suggest to take your own unless you are willing to risk foot disease from previous users. Also there is no drinking fountain in reception as you expect in pretty much every spa these days.

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Posted 6 years ago
I was very impressed with Sabai Leela. I visited Thailand a few years back and was pleased to find an authentic Thai spa just a few tube stations away in Earl's Court. Everything at the spa just worked well together. The decor and ambiance did well to transport me back to Thailand and the all Thai (and Thai trained) staff greeted me warmly for my entire visit.

I was telling my girlfriend about how my Thai Massage treatment was great value because other spas don't provide such an authentic experience. I plan to book an appointment together soon.

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6 years ago
I was in Thailand last year and loved the thai massages, would be very keen to go to Sabai if it's as authentic as you say it is!

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