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Venue rating

3.1

17 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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RUSH Earls Court Road
RUSH Earls Court Road
202 Earls Court Road,
London, SW5 9QF
United Kingdom

Hair Salon

RUSH Earls Court Road
202 Earls Court Road,
London, SW5 9QF
United Kingdom

Opening hours

Mon - Tue 9:30 am - 8:00 pm
Wed - Thur 9:00 am - 9:00 pm
Fri 9:30 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun 10:00 am - 6:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

RUSH Earls Court Road part of RUSH Hair

RUSH Earls Court Road will go down in history as the 50th salon opened by RUSH Hair. Launched in March 2010, the milestone was commemorated through RUSH50, a collaboration with Great Ormond Street Children’s Hospital’s HAIRraising campaign, through which we raised over £50,000 for the charity.

Located just a stone’s throw away from Earls Court Exhibition Centre and nestled in amongst the beautiful west London town houses, the salon itself offers a calm, luxurious haven in which to relax and be pampered. Expert Stylists receive continuously training at the RUSH Advanced Academy, so you can be sure to enjoy the latest Cuts, Colours and Treatments. RUSH Earls Court Road also offers the lastest ‘must have’, the Brazilian Blowdry and RUSH X:Tend Extension services.

Each appointment at RUSH Hair salon in Earls Court starts with a Personal Style Consultation before being led to the deluxe spa area for an indulgent head massage, plus a glass of wine or beer and nibbles. Home care advice and a fantastic range of products, including Kérastase, Shu Uemura, KMS, ghd and Macademia Oil are available to keep hair looking and feeling fabulous for longer.

The salon is also home to RUSH NVQ Educator of the Year, Alex Venour. When not teaching in the RUSH NVQ Academy, Alex offers a guiding hand to the rest of the Earls Court Road team.

RUSH have over 60 salons across London and the South, so our award winning hairdressing and exceptional customer service is never far from you.

RUSH have recently been awarded Salon Interiors of The Year 2010 at the Sapphire Awards. All of our salons are designed to offer the ultimate hair and beauty experience. Whilst each salon maintains its individuality, whether it be through sleek monochrome decor, classic features as part of listed buildings, grand chandeliers or bamboo lined walls, every RUSH salon is consistent in its quality, creating a warm and relaxing haven.

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Earls Court?
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Comments

Reviews (written by customers after their visit)

3.1

Chain rating

Based on 17 reviews

5 stars 3
4 stars 3
3 stars 3
2 stars 1
1 star 7
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Hair
  • Blow Dry (3)
  • Hair Colouring and Highlights Treatments (7)
  • Hair Consulting (1)
  • Haircuts and Hairdressing (16)
  • Massage
  • Deep Tissue Massage (2)
  • Therapeutic Massage (1)
  • Nails
  • Manicure (1)
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Posted 5 months ago
My first hair cut in London since I moved here from Italy! Went in with no appointment and was met by a very nice girl that told me that they could see me right away! I was seated and offered a refreshing beer and pretzels( they were my favourite)! I was then introduced to the guy that was cutting my hair! He did a very good job and 45 min late I looked presentable again! Loved the atmosphere, everyone was very welcoming and will be back in 6 weeks for my next appointment and pretzels!

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Posted 5 months ago
Went in for a full head of highlights as my hair was looking a bit boring and a blowdry as it was a saturday afternoon. The manager took me through and offered me a drink and a couple of magazines while I waited for my stylist. When she came over she introduced herself and gave me an idea on what i should get done to change my color and make it more exciting. I loved the result and loved my curly blowdry. Will definitely have an amazing night out thanks to the girl that did my hair. Will def come back and will recommend the salon to my friends. Thank you for making me look fabulous again x

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Posted 1 year ago
I have been visiting RUSH at Earls Court since the day it opened. I had Billy at first who was absolutely fantastic, the staff very friendly and I always looked forward to going there. Joe or Alexandra took over but New Year's eve 2010 I had Christina do my hair and she made an absolute mess. Next time I returned the other two were not in and another lady did my hair and told the manager that it was a funny shape, I told them Christina was not to do my hair again and they agreed with me. The manager left and before I knew my appointments were switched around and I kept being put with Christina so I went to another Rush for a while. I started using Earls Court again Eight weeks ago and the guy that did my hair did a brilliant job. I phoned to cancel my appointment two weeks ago because I was ill and ONLY then was informed the previous hairdresser had left and I had been placed with CHRISTINA. I told them that she made a mess of my hair and refused the appointment. They said they would put me with someone else. Today 2wks later the same receptionist phoned to confirm my appointment and told me that tomorrow I was booked in with CHRISTINA. I got so cross with her and reminded her of our last conversation and this time I cancelled. She phoned back again arguing black was white with me, I told her I am extremely ill today but it didnt stop her. She is very fortunate my other half is at work otherwise he would have been down to that store. RUSH EARLS COURT has gone down hill I recommend people use Rush because it's a great salon but I wont be using the Earls Court store again. I'm trying to find another Rush nearby

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Posted 1 year ago
Very unhappy and shocked! I visited the Earls Court salon in Dec'13 for cut and highlights, and it was most unpleasant, dreadful experience. Unprofessional, hostile service and appaling customer attitude. Grossly overcharged for the poor service and lack of professional knowledge and skill. I have never experienced such negative salon attitude elsewhere, it was shocking and upsetting.
If you respect yourself, do not use this company!

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Posted 2 years ago
Visited this salon recently for a cut and blow dry. Staff were very friendly, great atmosphere. Was offered drinks and looked after by the girl cutting my hair. Hair cut was beautiful. Overall 8/10.

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Posted 2 years ago
I had my hair done last Friday by China , and was over the moon, China made me feel so welcome and she talked me through everything, I was greeted by lovely receptionist who again made me feel so welcomed , I was offered tea, coffee , even wine on arrival, I travel allot so tend to use different salons, but now I will definitely hold out for when I am in London to have China do my hair , Rush was a great experience and all the staff have smiles on their faces and the atmosphere is amazing throughout .

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Posted 3 years ago
Overpriced and unfriendly !

I went here on a colour and treatment deal.
I was very uncomfortable as the staff were unfriendly, unhelpful and I was left alone for a long tiem without anyone even acknowledging I was there.

I was suppose to have a treatment, which I didnt get, but was told afterwards that I did, in my opinion they just left some conditioner in a bit longer than they should have.

I was charged double of what the deal was suppose to be, with the justification that I had a different colour and that they had to redo smething, as they weren't happy with the result. Now surely they should not charge me for something they did wrong and weren't happy with?

Don't come here! Not even when you think you got a bargain, it's overpriced as they will charge you more than the voucher you had with an excuse.

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Posted 3 years ago
I visited Rush in Earls Court on 10 November 2011. Upon entering the salon staff appeared to be very uninviting and rude. I was then taken by hairdresser Joseph to a mirror where we discussed colouring options. I intended to have my foils redone but he kept insisting that it was not healthy for my hair and that we should do a tint instead. As a serial hair colourer, I know it's not possible to lighten hair with a tint and I voiced my opinion. However, he and head stylist kept insisting so eventually I agreed. Following two hair colouring treatments I ended up with ORANGE roots and a very irritated scalp. My hair is also extremely DRY and BRITTLE and keeps SNAPPING. Never has my hair been in the condition that it is now. It is so bad that I can't even fix the colour. Not only where the hairdressers incompetent and lacked basic knowledge but they are also very rude. My overall experience was very unpleasant and I will never go back nor recommend this salon to anyone.

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Posted 3 years ago
Well, it all began by me rushing into the salon. I asked whether I can get a haircut in the next 30 minutes & how much it will cost. I was shown their price list and explained that it ought to cost up to GBP 30 (, which seemed to me quite pricey, but whatever – I was in rush). Then I was given a seat to wait for someone to come, they asked whether I want coffee and usual etc.

So it begins..

The guy who is supposed to give me a haircut came only after 10 minutes. Then he wanted to have a chat with me, which took another 5 minutes.. The time is ticking, but Ok, I thought I will be late 10 minutes – that's not a big deal! Lets skip all the cutting experience - throughout all the session I was reading news on my iPhone and didn't even notice how the time passed by.

* the whole cutting session took roughly an hour and 15 minutes
* the receipt I was given on my way out was GBP 50 (wow.. kidding me?)
* the girl asked me like 10 times whether I want to book another appointment in two weeks ([..])

Coming back? Never.

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Verified review Visited May 2011
Posted 4 years ago
My first impression was a good one as I was welcomed by a friendly receptionist and then introduced to a friendly professional stylist who listened to what I had wanted and delivered. I would definitely go back here again

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Posted 4 years ago
Terrible salon!!! I went there to get a toned down blonde colour from my then bleach blonde colour - I didn't want any bleaching service and was booked in for highlights/colour. The 'colourist' consulted with me for 10mins as I explained how I wanted to move away from the white blonde and have a honey colour put through - he snubbed my suggestions saying it would look 'boring' and 'no fun' and proceeded to put a bleach treatment through my hair! When washing my hair he was really vigorous trying to get the stuff out and when eventually putting a toner on I felt like my head was on fire!

When you bleach hair, you have to be so careful with it afterwards as its prone to breakage so why this guy felt the need to scrape a hairbrush through my hair like he was grooming a dog is beyond me! I had so much new breakage in my hair I was literally in tears and was pointing out the wispy hairs at the scalp to which he didn't care at all!!

Without going into too much detail a couple of other things happened (and why I strongly suggest people don't go here) my appointment over ran and I was the only client left at 8pm so the receptionist made it clear he wasn't happy having to stay late by scowling at me across the room (no, I'm not being paranoid - he really was!). The end result of my hair colour was an awful shade of yellowy blonde (my worst nightmare), so I was fuming when I had to pay £80 for something I could have done a thousand times better at home. I did re-colour my hair when i got home as I just couldn't go out with yellow hair. When I complained the next day to the manager, I was told they couldn't do anything as I had coloured my hair afterwards and there was nothing they could do - despite mentioning the breakage and poor service the best they could offer was a free hair treatment. Pathetic!!!!

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Posted 4 years ago
I have never had such a bad haircut. I went in and spoke to my hairdresser about what I wanted. I'd recently had a 'slanted' cut, with the back slightly shorter than the front, with a very gently slope down. My hair was just over my shoulders and I told him I wanted a similar cut to my last one, I was trying to grow my hair and was thinking about a fringe.

He was very pushy, trying to sell me hair colour and telling me I'd look loads better if I had darker hair - even after I'd told him that it took me 5 years to grow out my colour and didn't want to get it dyed, nor did I have the money to afford it.

He then proceeded to cut my hair into a bob. A barely scraping the bottom of my ear bob. He put the scissors to the back of my neck and said 'around here?' - which was about right for a sloping hair cut. He then cut that length out from one side of my hair. There was nothing I could do after that. So he had to cut the whole bob in - even at one point saying "I love the look of bob's but they're such a pain to get perfectly straight" . Not once had I asked for a bob. Nor did it suit me at all. I came out of the salon and burst into tears. And was still crying about how awful it looked a month later. Not one of my friends was able to look me in the eye and tell me they liked it.

I have since told all of my friends to avoid the Rush at Earl's Court. When a colleague was looking for a quick fringe cut in and didn't have time to find anywhere else she went there, and also came out in tears having been given a fringe that wouldn't have been out of place on a Lego character.

I will never go back to this salon again, and strongly recommend you avoid it like the plague.

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Verified review Visited December 2010
Posted 4 years ago
The salon had a good atmosphere and was busy the staff were quite friendly. During my blowdry my hairdresser managed to burn the top of my ear by holding the hairdryer too close he then dropped the hairdryer on my head – not the best experience!

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Verified review Visited December 2010
Posted 4 years ago
There was a bit of miscommunication when telephone booking was made due to incorrect name being taken down. After all the confusion was clarified, finally the hair cut went ahead. The final outcome was satisfying.

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Verified review Visited February 2011
Posted 4 years ago
I had a highlights and a cut here by a young blonde woman who was very nice and attentive. The colour was pretty good and the cut was OK The cut didn't have the attention to detail I get with my usual hairdresser (Layla from Saco- Covent Garden) but I paid about a third of the price here. I would definitely come back here for a highlights as it was really good value with the voucher and they have ongoing deals.

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Verified review Visited December 2010
Posted 4 years ago
I paid £25 for Haircut with Kérastase Treatment Ritual 1 plus Head Massage. I waited and waited, after half an hour the consultant apologised for the delay and lead me to my chair . She was not friendly at all, I would never go to see her even if it was for free. When she finished and I handed them the voucher she said that "the treatment was free because I had to wait" but the treatment was part of the offer! I was stunned but just left without saying anything, it was not worth it as I knew I would not be coming back!

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Comments

4 years ago
Thanks for the review Margita - was the haircut/treatment nice at least?

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4 years ago
The treatment was a mask so I couldnt possibly comment on it. I have also forgot to mention that I specifically asked the girl to blowdry my hair so she adds volume. I repeated it several times but it was extremely flat and when I told her that I wanted a volume, she snapped that it was because of the treatment I have had! I was not happy with the result and her attitude, I wanted what I asked for but left dissapointed!

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4 years ago
Sorry you had a bad experience! Thanks for posting about it and I hope it doesn't put you off using other deals in the future!

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Verified review Visited December 2010
Posted 4 years ago
From the moment I walked in and gave my Wahanda voucher I was very well looked after - especially as it was my Birthday. More than that, I got an excellent cut for my naturally wavy hair which I have previously had to spend ages getting the cutter to fine tune to my needs. Thank you to Joe and all the team ( including wonderful head masseuse) at RUSH.

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