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Venue rating

3.9

46 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Rosebery Rooms at The Kumari Club Richmond Road
Rosebery Rooms at The Kumari Club Richmond Road
414 Richmond Road,
Richmond Bridge, East Twickenham, TW1 2EB
United Kingdom

Day Spa

Rosebery Rooms at The Kumari Club Richmond Road
414 Richmond Road,
Richmond Bridge, East Twickenham, TW1 2EB
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

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Comments

Reviews are written by customers after their visit.

3.9

Chain rating

Based on 46 reviews

5 stars 20
4 stars 10
3 stars 9
2 stars 3
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Wraps (1)
  • Colonic Hydrotherapy (7)
  • Counselling & Holistic
  • Ear Candling (2)
  • Face
  • Eyebrow and Eyelash Treatments (5)
  • Facials (6)
  • Microcurrent Face & Body Treatments (1)
  • Hair removal
  • Brazilian Waxing (9)
  • Hollywood Waxing (2)
  • Waxing (6)
  • Massage
  • Face Massage (3)
  • Indian Head Massage (1)
  • Swedish Massage (8)
  • Therapeutic Massage (3)
  • Nails
  • Manicure (6)
  • Pedicure (6)
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Verified review Visited December 2013
Posted 1 year ago
The member of staff that did both of my treatments was an excellent masseuse and made the experience as enjoyable as it can be. The facilities look a bit aged and run down and lacked ambience. There was no music and it was very cold.

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Verified review Visited December 2013
Posted 1 year ago
I had a Hollywood or Brazilian Wax - three sessions and have awarded it 5 stars.

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Verified review Visited November 2013
Posted 1 year ago
Really recommend this treatment for anyone. I was looking for a place that would do it on a budget and this was a great deal. Would definitely go again

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Verified review Visited November 2013
Posted 1 year ago
Anita gave me the best massage I've had in years. Literally. I feel amazing, and I will definitely be back.

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Verified review Visited October 2013
Posted 1 year ago
I had a Dermalogica Facials and have awarded it 4 stars.

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Posted 1 year ago
I went to the Rosebery Rooms today (Richmond Rd) using a Wowcher 'Pamper Package' involving 1 1/2hrs of body mud wrap, back/shoulder,neck massage & facial. The therapist, Neasha, I had was great, really good massage & facial. Loved the products Neasha used. What I loved about this place is that whilst you don't neccessarily get a luxurious interior (some of the equipment looked a bit dated) what you do get is the nuts & bolts of a good treatment, lovely products and no hard sell (for future treatments or products). The products were great, some I believe made from scratch. So if this is what you're looking for this is the place to come! My face felt lovely and soft afterwards and looked visibly clearer and less tiered looking. I felt so chilled out too. I will be back!! Thanks for a great experience!

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Posted 1 year ago
I have been visiting the Rosebury Rooms in Richmond for over a year now and am always impressed with the level of service and friendly staff. The salon is chic and clean and the staff are extremely welcoming. I visit the salon regularly for waxing and the staff only use lycon wax (which i have found to be the most effective and least painful), and decide the type or lycon wax to use based on your skin type. The attention to detail and professional service is excellent and I would not go anywhere else for my waxing as I have tried a number of salons and have never been completely happy with the finish. In particular I have found Khushi to be extremely friendly, efficient and professional. She also does amazing eyebrow threading and has recently done my shellac nails which i LOVE and have lasted me almost 2 weeks already. Love Rosebursy rooms, if you want a reliable and consistently fantastic beauty service... come here!

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Posted 1 year ago
I have just been to rosebery rooms with my mum and my sister and was recommended by one of my frend who has been going there quite some time.

When my friend told me they do the best wax and almost painfree I could not believe it .but when I had my treatment done it was one of the best wax I ever had. Had full leg and Brazilian . They use great wax called lycon, there was really sweet Indian lady ( don't remember the name ) did my treatment . She made me feel so comfortable and we were taking all the time through out the treatment and it made it even easy.

The place was so clean with candles all around the place . They offered us fresh mint tea and the staff was very nice. They had little play area for toddlers which we found fantastic . My mum had pedicure done and she enjoyed it soo much they gave her compliment eyebrow thread after which was very kind and sweet of them.

It just felt like we have been going to the place for very long time. I will recommend my sister as well she has little girl so she could bring her along with her which is very handy for mums.

Very glad to find rosebery rooms and girl on the reception was extremely friendly.
Just in love with such family atmosphere beauty salon . Will be going back there all the time and will recommending friends and family.

Thank you rosebery rooms team.

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Posted 1 year ago
The best wax ever in london , pain less , very fast , amaizing place , very friendy stuff , very easy to find in Richmond ,you must go there....

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Posted 1 year ago
I attended rosebery rooms, i was very happy with the waxing technique and the fact that it was virtually pain free the therapist that i had was also very quick and efficient

and was very impressed with the staff manner and their self presentation they are very friendly and hospitable. the lady who was doing my treatment was very professional and socialable it made me feel very comfortable, talking me through my treatment i like the fact that a marine mask was used for my pedicure..
would highly recommend this salon.

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Posted 1 year ago
One of the best places I have been to for a massage treatment, My massage therapist Anita was very helpful, informative and very friendly .The treatment room was top quality and of the standards befitting a high class spa very calming music, soft towels and dim lighting. The therapist first put me into a relaxing foot bath and then massaged and washed my legs, before moving onto the treatment itself. She asked me how I was feeling and what sort of pressure I'd like and said she'd start at a medium pressure. It turned out to be perfect and she quickly found where my problem areas. After the treatment she offer me a glass of water.

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Posted 1 year ago
great experience, friendly therapist ,clean salon, shellac lasted over 3 weeks and my face so soft after the facial
highly recommend the salon

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Posted 1 year ago
great experience, very clean salon ,friendly therapist, shellac lasted over 3 weeks and my face felt so soft after the facial.
highly recommend the salon

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Posted 1 year ago
I went to this venue as I had bought a Groupon voucher for a Brazilian Wax. I arrived, and the venue seemed nice enough, but nowhere near what I expected from their website. They like to make out they are a posh spa etc, when really they are a very small, very normal beauty salon.

The treatment I had was, and I am not exaggerating, horrendous, truly and utterly horrendous. It was the least effective and most painful wax I have ever had.

1. The woman who gave me the wax (I do not recall her name, but she was a dark-haired Polish lady in her 20s) was rude and dismissive. Throughout the wax she was basically teasing me about how coarse my hair was and how difficult it was to wax me. Yeah - I have thick hair - every other beauty therapist has been able to wax me effectively and not been rude about it!

2. It was excruciatingly painful. She really seemed to not care about my comfort and was not skilled at waxing at all. And this is coming from a person with a very high pain threshold who has never really found waxing that hard to endure. All she seemed to care about was getting it done as quickly as possible.

3. The wax results were terrible. She missed loads of hairs, and the results were inconsistent,

And MOST worryingly:

4. The wax she used was so hot that I was left with a minor burn on my bikini line. She was often asking whether the wax was too hot, and I mentioned it started out very hot when it touched the skin and was quite uncomfortable, but she kept it at the same temperature. I was probably not as vocal as I could have been, but I did tell her, and also she made me feel very uncomfortable so I didn't feel I could be more vocal about it (aforementioned teasing - and I am quite shy about these things). And really, considering I was evidently finding it too hot (my legs twitched a lot when it was put on, I winced a lot, screwed up my eyes and held my breath) as a professional she should have realized! I did not know I was burned until I got home. When she had just finished I just thought it was inflamed and red from the terrible wax, but when I got home the discomfort was so bad I looked to find I had a very red 3 - 4cm long burn on my bikini line!

In conclusion - DO NOT GO HERE! They are unprofessional and terrible at what they do!

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Posted 1 year ago
I bought 4 pamper packages from wow her which included a body wrap, facial and a head, neck &facial massage! The place was smelly!!!! The cotton pads & wipes used during facial & body wrap were dirty! They used the same towel on our feet and our face!!!! When we laid on the bed there was hairs from other customers! No tissue was laid on the bed! No toilets role! And seemed like they dunno what a mop or a Hoover is!!!! Very nasty place! The places in south all are much better & cleaner and a 1000 times cheaper

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Posted 1 year ago
Upon arrival the receptionist was friendly enough. However I was kept waiting for about ten minutes and once taken into the treatment room the therapist just left the room without saying anything and was gone for another ten minutes. I first had a back, neck & shoulder massage which was nice & relaxing, so no complaints there. However when the therapist moved on to the second part of my treatment which was a facial, she was extremely rough and seemed to be in a rush to get it done as soon as possible. She was tugging and pulling at my skin (including the delicate skin around the eye area) with the foam sponges used to remove product after each step of the facial. When she put exfoliating scrub on my face she was so rough that I ended up with the product in my eyes, nostrils and ear lobes! At this point I asked her if it was normal to put exfoliating scrub on the eye area and she responded to say that most of her customers want the eye area massaged so that is why she had done this! I'm not a professional skin care therapist by any means but know that you are not suppose to do this as the eye area skin is extremely delicate so exfoliant is a big no no! The remainder of the facial was just as bad and instead of coming away feeling relaxed and pampered I instead walked away worrying about how many more eye lines the treatment must have given me! Not to mention red & itchy eyes!!! I will definitely not be going back or recommending this place to anyone.

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Posted 1 year ago
HELLO,

I have recently visited rosebery rooms for my colonic and have to say the staff was very helpful and professional

i found the vanue very clean,tidy and welcoming. girl on reception was very polite and helpful.
I will be visiting the place again for other traetments as well.
LOVELY SALON. will recommend my frds and family too.
thank you wahanda for introducing such great place

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Verified review Visited April 2013
Posted 2 years ago
I had the Hopi Ear candle that was half price so that was good, my first time of hopi and it was interesting, wished the therapist could tell me more about the benefits of it though, it was straight forward and i did like it. would recomend this

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Posted 2 years ago
I have been visiting their London branch in the past. Before buying the membership of kumariclub I wanted to see the other branch as well, as I am moving to Richmond next month, loved it, loved it and loved it.

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Posted 2 years ago
Best ever !!!!! me and my frd went to have treatment done .. girl on recption was very friendly and professional. salon is lovely and very clean .
as long as waxing is concerned i alwaz use to dread it . but thr threapist are soo well trained that they made it almost painfree with not muvh redness left. they use the best hot wax .

would highly recomend the place for traetments.

thi

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