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Venue rating

4.2

223 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel
River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel
Falcon Wharf,
34 Lombard Road, London, SW11 3RF,
United Kingdom

Hotel Spa

River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel
Falcon Wharf,
34 Lombard Road, London, SW11 3RF,
United Kingdom

Opening hours

Mon - Sun 10:00am - 6:30pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

Created to inspire and guide you to complete health, the River Wellbeing Spa incorporates beauty treatments and grooming services alongside exercise programmes and traditional wellbeing techniques. The core belief stems from the understanding that optimal health is the best way to increase vitality, energy and radiance. The River Wellbeing Spa facilities include: state of the art fitness studio, compact hydro therapy, sauna, steam room and river view relaxation room.

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Services

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Comments

Reviews are written by our customers after their visit.

4.2

Chain rating

Based on 223 reviews

5 stars 57
4 stars 86
3 stars 43
2 stars 25
1 star 12
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Backcials (1)
  • Body Exfoliation Treatments (6)
  • Body Treatments (2)
  • Body Wraps (14)
  • Hydrotherapy (3)
  • Face
  • Beauty Treatments (2)
  • Eyebrow and Eyelash Treatments (1)
  • Facial Rejuvenation Acupuncture (1)
  • Facials (54)
  • Facials - CACI (1)
  • Fitness
  • Personal Training (2)
  • Hair removal
  • Brazilian Waxing (1)
  • French Bikini Wax (1)
  • Hollywood Waxing (1)
  • Waxing (2)
  • Massage
  • Aromatherapy Massage (7)
  • Deep Tissue Massage (28)
  • Face Massage (1)
  • Foot Massage (1)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (2)
  • Swedish Massage (6)
  • Thai Massage (1)
  • Therapeutic Massage (104)
  • Nails
  • Foot Scrub (1)
  • Manicure (28)
  • Paraffin Wax Treatments (1)
  • Pedicure (21)
  • Yoga & Pilates
  • Meditation (1)
  • Power Yoga (1)
  • Yoga (2)
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Have you been here? Write a review
Posted 20 hours ago
ABSOLUTELY FANTASTIC
GREAT CUSTOMER SERVICE
GREAT TREATMENT, VERY RELAXING
had aromatherapy and a body wrap
(if you have sensitive skin please let them know beforehand)
SPA section is a small but very nice
Definitely worth your money

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Visited March 2014
Posted 3 weeks ago
Slightly disappointed by the staff there. They made a confusion with my booking, and I never got the full deal that was described here - didn't get any complimentary glass of Champagne, didn't get any complimentary glass of aloe vera Juice, and didn't get access to the gym.

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Visited March 2014
Posted 3 weeks ago
I went for a 241 Couples Day and have awarded it 4 stars.

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Visited January 2014
Posted 2 months ago
Fantastic service- very attentive receptionist who made sure we were taken care of. Great views of the Thames from the relaxation room. Overall the spa is a little small and the steam room was not working however we still had a fantastic afternoon.

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Visited January 2014
Posted 2 months ago
I went for a Perfect Treatment for You Half Day Spa Getaway and have awarded it 5 stars.

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Visited January 2014
Posted 2 months ago
I visited for my birthday, with my mum.

The receptionist was never on reception and a lot of unnecessary time was wasted waiting for her but other than this the experience was great. We were told to ask for our drinks when we were ready for it. The massages were excellent. The relaxation room had a beautiful view of the Thames and the steam room and sauna were empty, so my mum and I got to spend some real quality time with one another. The sauna and steam room are very small but everything was nice.

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Visited December 2013
Posted 3 months ago
I went for a 2 for 1 Exotic Coconut Ritual Wrap Spa Day Getaway and have awarded it 5 stars.

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Visited December 2013
Posted 3 months ago
I went for a 2 for 1 Exotic Coconut Ritual Wrap Spa Day Getaway and have awarded it 5 stars.

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Visited November 2013
Posted 4 months ago
The spa is brilliant. Everything you need and the staff really look after you. Overcrowding isnt a problem at all. Highly recommended

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Posted 4 months ago
I booked the exotic coconut wrap and massage deal for myself and my daughter (it was her birthday). I cannot comment on how helpful and accommodating Anna on reception was. We both had an amazing massage by Olga and Anna (highly recommended) and a therapeutic coconut scrub and wrap. It was totally amazing and the whole experience was well worth every penny. The relaxation room it total Zen, with amazing views. We sat there after relaxing away in the Jacuzzi and sauna and enjoyed a complimentary glass of bubbly and Aloe Juices. Please do not listen to all the petty reviews. For this amount we paid we believe that the service and value is second to none.

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Visited November 2013
Posted 4 months ago
I went for a 2 for 1 Exotic Coconut Ritual Wrap Spa Day Getaway and have awarded it 4 stars.

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Posted 5 months ago
We came here for a spa day booked for my wife's birthday by our sons. The whole experience aside from the actual treatment was totally underwhelming. The girl behind the spa reception seemed bored and uninterested. She told us we could use the facilities during our day and then proceeded to show us - a tiny jacuzzi, a non-functioning small resistance pool and a mini steam room and sauna. Hardly a day's worth of activity! The changing rooms were small and none of the lockers had keys so we had to take all out belongings back to the reception for them to put our stuff in their room behind the desk. It was, quite frankly, a bit of a shambles. The only good thing, and what we actually came for, was the treatment itself. That was well carried out and we thoroughly enjoyed it. I wouldn't bother coming back here though.

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Visited September 2013
Posted 6 months ago
The abience was not very great so that was quite disappointing . The steam room was out of order. The package was worth it as the treatment was very good and well worth the amount paid. Can tend to get very busy as it is a very very tiny spa :(

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Posted 6 months ago
As posted on Tripadvisor.co.uk on 1st October 2013

If it is even possible, I wouldn't even want to rate it!

We came here today to do a couple's spa relation package that was advertised on website and upon arrival for our 10am morning booking, the staff were not here yet and we came with the full intention of spending the whole day at the spa using the facility and was told on the phone when we booked that all was working. This morning it was absolutely horrible! There are no lockers for us to use though there are lockers plentiful but with no keys. Then the jacuzzi is not working and they only have the sauna and hydrotherapy pool available. So that doesn't leave us much to do and to spend a chill-out time here. Then the staff and manager told us that the facilities is not part of our spa package and it is just complimentary if it is available. Well we could have made our choice if we were informed that part of the facility was not available if they were to call or email us even before-hand. Especially when London is not short on other spa choices with full facilities. And when we asked for any compensational or discount, they kept insisting that we are paying for what we are paying for! After calling a few spas in London and all were fully booked, I was hugely disappointed and upset and told the manager so. They did give us a 15 pound discount and a return to use the facility after all things are 'running' properly but seriously, I will never step back here again after today!

Not recommended to come if this was the type of 'service' we are paying for.

(((( Followed by a rather DEFENSIVE note by the PR Mgr, well here are to give our review on Wahanda)))))



Actual experience the manager was not forthcoming with any solution when my comment was posted on Tripadvisor.co.uk and as what was stated in Wahanda the package was with full use of facility!

And we meant to elaborate more on what happened after consider that I have to travel back to Malaysia the next day and didn't get around to do it.

Being DEFENSIVE, not FORTHCOMING with proper solution for CUSTOMERS at the time of incident are really PISSED POOR PERFORMANCE!

Consider we are not the first to complain about your establishment. Your lockers were not working even 4 weeks earlier as notified by another complainant in Wahanda itself. We meant to post a complaint on Wahanda but witheld it to see if your FACILITY, SERVICE and OVERALL PERFORMANCES would meet to minimum standard come Jan or Feb 2014.

Frankly I am not interested to go back and you can kindly keep your opinion to yourself as what COUNTS are the consumer's opinion and really not yours in this case.

We have nothing against you with exception of POOR CUSTOMER SERVICE and HANDLING at the time of our visit which was hugely disappointing and unfortunate for us to start with and do ask Melissa, I did break down and cried when my partner was doing his treatment!

So no thanks for your message there in Tripadvisor and my posting remain as it is and as far as I am concerned, my review stands!

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Posted 6 months ago
The spa is situated in a hotel 10 mins bus ride (170) from Clapham Junction . On arrival was pleasantly greeted and updated on the arrangements for the day. As my treatment times were deferrred I decided to go to the relaxation room for short while. To my surpise the room was more of a lounge , well decorated and pleasant but not the type of set up I was expecting. One could not elevate their legs, the room had glass walls to had plenty of natural light not condusive for really chilling out. After my complimentary refreshment i decided to have lunch and was told that I would get 50% off. On entrance to the restaurant the offer was confirmed with signage and by the waitress. I was totally surprised that when I tried to place my order for lunch (burger and Chips) and pudding that my choice was not eligible as was deemed a snack! I decided not to get into a debate and took myself back to Clapham Junction and enjoyed Scampi and chips. I reluctantly returned to the hotel to salvage my day. Found that the locker did not lock (new ones on order) and whilst there was the offer of the spa receptionist sticking it in a cupboard I did not feel comfortable as the girls were busy and area not always manned. The jacuzzi was nice and hot but only had capacity for 3 people. The steam room and sauna took 5 -6 people. Neither had egg timers. There were no loungers in the jacuzzi area of shower to rinse of between sauna etc.

What really saved the day for me and why the overall mark is so high was my therapist (Billy Jean) and my treatments. She really looked after me . My feet were unrecognisible after the pedicure. Despite being the last customer she took her time and was very thorough and professional. It is really down to BJ that I would reconsider going back for more treatments (not the facilities). On another note the other spa staff were pleasant and the place was clean and they used very good products. With tweaking the owner can turn that place around to make it a true spa experience but as it i now not really on par with some of the spa experience offered by many.

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Visited April 2013
Posted 6 months ago
Best massage around.

Was offered champagne instead of cake as I have a nut allergy and the only cake they had included nuts. Great swap!

Staff friendly, facilities good. Will go back.

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Posted 6 months ago
The musleaese massage was out of this world but sadly the venue was a huge let down, the towels and
robes were discoloured, my disapointement started as soon as I saw how the robes and towels were stored
untidily behind the spa reception, for a five star hotel spa the cleanliness leaves a lot to be desired, wholes around the jacuzzi was filthy, the showers were not properly cleaned, the tables in the relaxation area were dirty.

I would definetly book the therapist if she is working somewhere else as they are the only good thing about
the spa.

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Visited August 2013
Posted 8 months ago
I found the day thoroughly relaxing and it was great value for money. I would consider going again and trying out further treatments that are on offer. Definitely worth a visit.

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Posted 8 months ago
I felt the whole experience was really worth the money. The staff both at main reception & the Spa reception were polite & very keen to help.

The facilities were really nice & every thing was clean and just a pleasant environment to be in.

I would recommend the day to any of my friends or family.

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Visited June 2013
Posted 10 months ago
This was the second visit, and the ambience and facilities are just great when you go on a weekday. Started off in the gym and then wanted to use the steam room which was apparently working this time, but it didn't actually seem to work. However, the jacuzzi, sauna and hydro pool all were and were great.
I had a massage and mini facial, then stay in the bath filled with salts and light therapy with a glass of champagne and aloe Vera juice. My therapist wasn't as strong as the therapist I had before, as when even when I asked her to apply more pressure, it was milder stronger from feeling as if she was simply stroking my back. My boyfriend, however, said his therapist was amazing and managed to reduce all the knots in his back. The mini facial was great as my skin felt really smooth even days afterwards, and the stay in the bath was perfectly romantic.

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