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Venue rating

3.8

304 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel
River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel
Falcon Wharf,
34 Lombard Road, London, SW11 3RF
United Kingdom

Hotel Spa

River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel
Falcon Wharf,
34 Lombard Road, London, SW11 3RF
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:30 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

River Wellbeing Spa at Hotel Rafayel at The Hotel Rafayel

Created to inspire and guide you to complete health, the River Wellbeing Spa incorporates beauty treatments and grooming services alongside exercise programmes and traditional wellbeing techniques. The core belief stems from the understanding that optimal health is the best way to increase vitality, energy and radiance. The River Wellbeing Spa facilities include: state of the art fitness studio, compact hydro therapy, sauna, steam room and relaxation room.

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Services

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 304 reviews

5 stars 78
4 stars 118
3 stars 62
2 stars 31
1 star 15
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Backcials (1)
  • Body Exfoliation Treatments (9)
  • Body Treatments (5)
  • Body Wraps (36)
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (2)
  • Face
  • Beauty Treatments (2)
  • Eyebrow and Eyelash Treatments (1)
  • Facial Rejuvenation Acupuncture (1)
  • Facials (71)
  • Facials - CACI (1)
  • Fitness
  • Personal Training (2)
  • Hair removal
  • Brazilian Waxing (1)
  • French Bikini Wax (1)
  • Hollywood Waxing (1)
  • Waxing (2)
  • Massage
  • Aromatherapy Massage (9)
  • Deep Tissue Massage (39)
  • Face Massage (1)
  • Foot Massage (1)
  • Herbal Compress Massage (3)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (2)
  • Swedish Massage (21)
  • Thai Massage (1)
  • Therapeutic Massage (114)
  • Nails
  • Foot Scrub (1)
  • Manicure (32)
  • Paraffin Wax Treatments (1)
  • Pedicure (25)
  • Yoga & Pilates
  • Meditation (1)
  • Power Yoga (1)
  • Yoga (2)
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Have you been here? Write a review
Verified review Visited March 2014
Posted 1 month ago
I was rather disappointed with this venue. The chill out room was more like someones sitting room. There was also furniture piled up and not well hidden. This spoiled the already unremarkable ambience. I found the whole experience disappointing.

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Verified review Visited June 2014
Posted 2 months ago
Really good value treatment. Pedicure was first class and the facilities are lovely, spent a very relaxing afternoon there! Not the easiest location to get to, but worth travelling for!

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Posted 2 months ago
My Husband bought this to me for christmas and I only managed to book my self onto it on 12 June 2015. First thing they mentioned is that their Steam Room wasn't working. The treatment is supposed to last for 1 hour but the therapist was in a ruch and lasted less than 40 minutes. It didn't feel welcoming and warm. When I questioned about the treatment the response was, "this is only what you get for your voucher" as if I was using a free service.
NEVER AGAIN and please STAY AWAY.

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Verified review Visited May 2015
Posted 2 months ago
It was a perfect day!!! The massages were lovely, the facilities were also very nice which created more of a spa day experience for us!

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Verified review Visited May 2015
Posted 3 months ago
Reception was really nice and friendly . Served us proper way. We enjoyed atmosphere of a spa , enviroment made me feel relaxed and enjoy my time. I am happy with my purchase.

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Verified review Visited May 2015
Posted 3 months ago
I went for a 241 Couples Day and have awarded it 3 stars.

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Verified review Visited May 2015
Posted 3 months ago
I went for a Exotic Coconut Ritual Wrap Spa Day and have awarded it 3 stars.

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Verified review Visited April 2015
Posted 3 months ago
I went for a Elemis Skin Specifics Facial and have awarded it 4 stars.

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Posted 3 months ago
Disappointed at the customer service upon arrival. Unfortunately we arrived 10 mins late to our appointment due to train delays. The receptionist was very hostile, didn't offer any other options, kept making us uncomfortable by saying that due to other appointments we couldn't receive the entire package, (the spa was empty) and for everything we suggested, she kept repeating the "other appointments". This is really bad customer service. I am the client at that very moment and I appreciate as much care as the "other appointments.' I believe I'm equally important to your business. We felt we didn't receive the same care. The reason I'm going to a Spa experience is to relax and this receptionist made it not a very relaxing experience. I know we were late, but extra ordinary service is the key to Spa experiences. We got the reduced package due to their unaccommodating late policy and the steam room was out of order so didn't get to enjoy that either. Massage was ok, massager could've done better. The website suggests a great view of the river, the spa does not show this view. The receptionists of the hotel do not say hello or acknowledge anyone that enters. Unfortunately not coming back here. Great way to loose customers with your unaccommodating services.

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Verified review Visited April 2015
Posted 3 months ago
I went for a 241 Couples Day and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 4 months ago
I visit regularly to enable me to have time out from the stresses of life. I even think that the staff recognise me now.

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Verified review Visited April 2015
Posted 4 months ago
I went for the 2 for 1 spa day with my friend. I was really pleased with the treatments but I was a little disappointed the steam room wasn't working - I was informed prior to my visit though and we were provided an extra glass of bubbly instead but it would have been better if the steam room was working. I have plans to go back, and hopefully when the steam room will be available.

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Verified review Visited April 2015
Posted 4 months ago
I went for a 241 Couples Day and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 4 months ago
Small, busy but professional staff. A shame we had to sit at the reception waiting for space to be available.

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Verified review Visited March 2015
Posted 4 months ago
Overall it was very good value for money. The relaxation room wasn't exactly what I'd call relaxing, more of a waiting area. The jacuzzi and sauna were lovely, but unfortunately the steam room was out of order (but we were offered and extra glass of Champagne for the inconvenience). The pool was extremely small and a little chilly, although it was quite fun to swim against it's current. The staff were all lovely and very accommodating. The treatments were extremely good and we both fell asleep when the lotions were sinking in as we were so relaxed, the only annoying thing was the occasional sound of helicopters/planes above. They did manage to do both treatments at the same time, which was a bonus.
In all we had a lovely day.

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Verified review Visited March 2015
Posted 4 months ago
The staff were all lovely, and the treatments were great. We used 241 couples vouchers so great value for money.

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Verified review Visited March 2015
Posted 5 months ago
The staff were brilliant and the treatment was excellent. The spa facilities were small but adequate. Highly recommended, thank you!

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Verified review Visited March 2015
Posted 5 months ago
My partner and I had a great time at the hotel rafayel. Staff were all very polite and helpful, would highly recommend to anyone.

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Verified review Visited March 2015
Posted 5 months ago
Nice Place and helpful staff! Been there ad a voucher present everything has been smoth from the booking to the treatment. Not a huge spa.

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Verified review Visited March 2015
Posted 5 months ago
The spa was being redecorated/ new wall paper so it felt less relaxing seeing tools & work benches right near the changing rooms. For my birthday I booked the couples experience - the whole point being you can enjoy treatments at the same time - but when I rang to book they only had one therapist available. So my partner and I had less time together - missing the whole point of the day.
The jacuzzi was nice. I didn't use the plunge pool. Steam and sauna rooms were big enough for 4ppl so i'm glad it was quiet when I went. The relaxation room did not have "riverside views" as suggested. It was simply a room with some leather couches & pan pipe music playing.
the treatment was overall good. I thought I wad getting a full body massage because it was advertised for 1hr but the therapist said it was just back massage (a little disappointed) - she doesn't a good 30minutes getting the knots or of my back bit less time on my facial which felt rushed.
The food at the restaurant was alright. Butbjnever expected to pay nearly £70 for two posh fish & chips and 2 cocktails, even with the 50% off. not worth the money.

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