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Venue rating

4.6

60 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Quad Health Club & Spa at Crowne Plaza London Docklands
Quad Health Club & Spa at Crowne Plaza London Docklands
Royal Victoria Dock,
Western Gateway, London, E16 1AL
United Kingdom

Hotel Spa

Quad Health Club & Spa at Crowne Plaza London Docklands
Royal Victoria Dock,
Western Gateway, London, E16 1AL
United Kingdom

Opening hours

Mon - Sun 9:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Quad Health Club & Spa at Crowne Plaza London Docklands   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Quad Spa is located within the Crowne Plaza London - Docklands hotel, just a five minute stroll from the western entrance of ExCeL and three minutes from Royal Victoria DLR station and the Emirates Air Line cable car.

Our spa environment is one of relaxation and tranquillity. We have three calming treatment rooms where we offer ESPA facial and body solutions and Peron Rigot waxing, plus a nail studio offering both CND Shellac and O.P.I manicures and pedicures.

Each of our ESPA body treatments, rituals, massages and wraps is designed to ensure you experience the best physical and emotional therapeutic benefits depending on your needs.

ESPA facials begin with a detailed consultation and in-depth skin analysis using Skinvision technology. Your facial is tailored to your specific areas of concern. We have facial solutions to combat lack of radiance, dehydration, sensitivity, purification and anti-aging.

Treatments range from 25 minute express pick-me-ups such as a salt and oil scrub; back, neck and shoulder massage; or invigorating foot treatment; through to an 85 minute back, face, scalp treatment with or without hot stones. ESPA massage techniques available are Aromatherapy, Hot Stone, Swedish and Deep Tissue.

When a full spa package is booked, guests will have access to the sauna, steam room, swimming pool, spa pool and relaxation area.

Herbal and fruit infusions, freshly squeezed juices and salads are served downstairs in Docklands Bar & Grill, if you require a light lunch or supper after your treatments.

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Services

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Comments

Reviews (written by customers after their visit)

4.6

Chain rating

Based on 60 reviews

5 stars 38
4 stars 20
3 stars 1
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (3)
  • Cellulite Treatments (5)
  • Colonic Therapy (3)
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (16)
  • Hair removal
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (10)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (4)
  • Swedish Massage (3)
  • Therapeutic Massage (8)
  • Nails
  • Gel Nails (3)
  • Manicure (2)
  • Pedicure (5)
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Have you been here? Write a review
Verified review Visited July 2015
Posted 1 day ago
The receptionist was friendly and the waiting room was very nicely decorated. My massage therapist was very nice and showed genuine concern when I explained my back problems. She then tailored the massage to suit my needs and worked on my shoulders and right upper back/arm as I asked her. I will definitely go back again.

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Verified review Visited July 2015
Posted 6 days ago
Booked a numbers of treatments with use of facilities for my birthday on arrival I was given a threadbare robe, and pointed in the general direction of the changing rooms. Facilities them self are very run down, the pool is small and full of children when I got there, and the steam room not working. The changing room was pretty horrible with bins full of dirty nappies. The place looked more like a council sports centre.

The spa area was an improvement. I was taken into the waiting area, which needed clearing of used glasses, and was told my therapist would be with me soon. 20 minutes later, she did come out and told me I wouldn't be able to have one of the treatments I'd booked and already paid for. I asked if it could be swapped for another treatment, but eventually got told no. Another 15 minute wait and I got in for my massage and facial. Both were okay, the products used were nice but even with a towel over me the room was freezing. My therapist told me she would be coming back to show me the products used at the end, but after waiting around for another 10 minutes I gave up and left the treatment room. Someone eventually came to take me for my manicure, in a freezing room overlooking the car park.

The therapist who did my nails was very cold and unfriendly. The only time she spoke to me was to ask what colour I wanted. The whole thing was really akward.

Anyway, will definetly not be returning.

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Verified review Visited July 2015
Posted 1 week ago
I booked a Saturday afternoon treatment just before my stay at the hotel. After emailing the Spa I was called back straight away and booked in for an 85 minute back, face and scalp treatment. The attitude and personality of the staff made the whole experience a pleasure and the treatment has given me just the boost I needed.

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Verified review Visited July 2015
Posted 1 week ago
I had a CND Shellac Pedicure and have awarded it 5 stars.

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Verified review Visited July 2015
Posted 2 weeks ago
Aleksandra did my manicure and pedicure perfectly whilst successfully making sure my 5 year old was kept busy/entertained! Will be back very soon!

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Verified review Visited July 2015
Posted 2 weeks ago
I had a Back, Neck and Shoulder Massage and have awarded it 4 stars.

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Verified review Visited July 2015
Posted 3 weeks ago
My facial was just divine and i cannot recommend the treatment and therapist enough! Life Stage facial a must for everyone to try and thank you Victoria x

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Verified review Visited June 2015
Posted 3 weeks ago
Very good deep tissue massage, my second visit. Martine is the best. I would recommend to others. Value for money.

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Verified review Visited June 2015
Posted 3 weeks ago
Hi there, the venue is nice as you would expect with a hotel, they give you two choices of oils and the massage is excellent

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Verified review Visited June 2015
Posted 3 weeks ago
I had a Pedicure and have awarded it 4 stars.

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Verified review Visited June 2015
Posted 3 weeks ago
My therapist was kind, professional and gave me great advice regarding my nails. Lovely spa to visit, wouls definitley go back

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Verified review Visited June 2015
Posted 1 month ago
I had Back, Neck & shoulder massage which was very relaxing. I'm having some back problem since few months with cervical neck and my therapist Victoria was quick in understanding my problem and had customised the session accordingly. I had full body hot stone massage with her last month which was again fab. She's really good and knows her work thoroughly.

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Verified review Visited June 2015
Posted 1 month ago
I had a full body massage with the lovely Martine, it was just wonderful! I walked out of the room very relaxed, my aches and pain gone and very happy. Emma in Reception was very helpful with assisting me with Espa products i needed and rebooking me for my next appt! The whole experience from start to finish was 5 star!

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Verified review Visited June 2015
Posted 1 month ago
First ever pedicure and it was great. The therapist was very knowledgeable and answered all my questions. The treatment itself was lovely - all the products smelled wonderful and were 100% British-made from organic ingredients. I think I could've benefited from a pumice on my heels but other than that I am very pleased. It's been several days and the nail polish looks as good as it did when I left the salon. I will definitely be back and will be trying some more of their treatments too!

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Verified review Visited June 2015
Posted 1 month ago
I am now a returning customer to Quad Spa, I think that already is a statement. I always enjoy the treatments received, and this time was no exception

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Verified review Visited June 2015
Posted 1 month ago
I had a great gel nails treatments at the Spa. From start to finish the therapist suggested different ways to decorate my nails and really took her time in making sure that I had the best quality service. I will certainly be coming back soon!

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Verified review Visited June 2015
Posted 1 month ago

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Verified review Visited June 2015
Posted 1 month ago

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Verified review Visited May 2015
Posted 1 month ago
Great staff ! Everyone are very professional and the massage was one of the best that i ever had.
Thank you

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Verified review Visited May 2015
Posted 1 month ago
good massage. The masseuse was excellent. The facilities are good as well. Would recomended this to others, but it is pricey

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