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Venue rating

3.8

34 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Pure Clinic
Pure Clinic
Lloyds house,
18 Lloyds street, Manchester, M2 5WA
United Kingdom

Skin Clinic

Pure Clinic
Lloyds house,
18 Lloyds street, Manchester, M2 5WA
United Kingdom

Opening hours

Mon - Fri 9:00 am - 7:00 pm
Sat 10:00 am - 5:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Pure Clinic

At Pure Clinic, our highly trained skin specialists and Harley Street doctors have the knowledge and years of experience in Laser, IPL, Laser Lipolysis, Skin Peels, Microdermabrasions, Dermaroller, Massage and Injectable technology to make your skin look younger, smoother and more radiant. Treatments are preceded with a complimentry in-depth consultation with our consultant who will devise a personal skincare programme to suit your requirements. All treatments are carried out in the safe, comfortable environment of our stylish clinics using only the latest technology and methods.

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Services

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 34 reviews

5 stars 18
4 stars 6
3 stars 3
2 stars 0
1 star 7
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Cellulite Treatments (1)
  • Laser Lipo (3)
  • Weight Loss Treatments (1)
  • Face
  • Acne Treatments (1)
  • Chemical Skin Peel (1)
  • Face Lift - Nonsurgical (1)
  • Facials (10)
  • Men's Facial (3)
  • Micro-Needling (1)
  • Microdermabrasion (8)
  • Fitness
  • Body Conditioning (3)
  • Hair removal
  • Intense Pulsed Light Therapy (IPL) (2)
  • Laser Hair Removal (3)
  • Massage
  • Aromatherapy Massage (7)
  • Therapeutic Massage (10)
  • Medical & Dental
  • Cosmetic Injectables (1)
  • Cosmetic Skin Treatments (2)
  • Dental Treatments (3)
  • Dermal Fillers (1)
  • Teeth Whitening (4)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 3 days ago
Had my teeth whitened as thought it may hurt as I have sensitive teeth & gums but it didn't at all. My teeth came up a few noticeable shades lighter & was pleased with the result. The staff were friendly & gave good advice & the place was spotless.

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Posted 2 weeks ago
There seem to be some mixed reviews and I went for my appointment with some apprehension. When I arrived it was obvious that I had no need to be. The receptionist was incredibly welcoming and Vicky who did my massage and facial was great, really sweet and did a great job.
For the price paid and the service received, I was more than satisfied and came away feeling super relaxed and polished!

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Posted 3 weeks ago
After 1 too many painful waxing experiences I decided to get the laser hair removal done & I am glad I choose pure clinic. The staff are welcoming & make you feel at ease. My treatment is being carried out by Dee she is an expert in her field & I would definitely recommend her. Overall I am a very satisfied customer & would like to thank pure clinic for making my chest/abs silky smooth.

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Posted 3 weeks ago
Pure clinic is highly recommended for it services. They quite flexible fitting you in when its suitable for you. The hair removal started to work from the first treatment. Affordable treatments, clean enviroment and all lovely lady staff.
Shout out to D

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Posted 4 weeks ago
Pure clinic is great! The staff are really friendly and the treatments are really relaxing. I've had a massage and microdermabrasion sessions here and have enjoyed both! I would really recommend pure clinc!

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Posted 1 month ago
I am currently having laser treatment from Pure Clinic and my results are amazing...I haven't yet finished my 6 session course yet I have experienced 80% removal of hair and dark areas on my face. I have been given excellent skin care advice for breakouts and how to manage my skin in general and find it's the best advice I haven given so far. I definitely recommend going tbere as they offer a range of great therapies and the staff have become like my friends, we the atmosphere is great and they make me feel comfortable and in safe hands. Thank you Nadia Dee Chloe see you soon xxx

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Posted 1 month ago
I had a good overall experience.
I reserved with a groupon voucher, I didn't have much trouble to do so (as I thought maybe I would). If I remember the appointment was within the next 2 weeks during a off peak time.
I unexpectedly arrived a bit late of 10 mn (called them to let them know) and they offered me the alternative to postpone or cut down the time of the treatment (which was 20mn the time to arrive on the table after filling the form and wait for the person who was supposed to do the massage for me).
The premises are lovely, clean and well designed. The staff welcoming me was polite.
The massage went well, in spite of my muscles were sore and had bruises there and there. After letting her know this she asked me regularly if the pressure was ok and was checking on me.
I never had a facial before but really enjoyed the experience: it was sooo relaxing and she performed it well. I also loved the product she used to do, it was smelling as some bath beauty product used once while a trip in Japan (as just the facial made me a bit travelling ).
At the end of the treatment, she asked me if I was ok and if I wanted a glass of water that I gladly accepted.
Then, after taking my time to dress up, she went with me to the desk to have feed backs and give me course prices course for facial.
I would gladly go back for this type of experience.

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Posted 1 month ago
I went to Pure Clinic in November 2014 with a Groupon voucher for a 'One-Hour Massage With Choice of Facial'. I have to say I loved the treatment and service I received, so I would really recommend Pure Clinic for that kind of treatment.

The atmosphere in the place is very nice (when you get there, as getting into the building and finding the clinic is a bit confusing!!), and the staff were kind and friendly. The best thing, though, was the therapist. She was very polite and made sure I was comfortable about the treatment before, during and after it. The massage was fantastic, and the facial was incredible as well.

I really recommend Pure Clinic for massages and facials!

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Posted 1 month ago
I am a massage fanatic and after recently moving to Manchester I decided to try Pure Clinic and I was very happy with the results, the atmosphere was very relaxing and the staff were not only very pretty ladies but I also found to be very friendly, I will definitely return for not only a massage but also some beauty treatments , I found it has everything needed under one roof without being pushed from
Pillar to post, I would and have recommended Pure clinic to my friends.

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Posted 1 month ago
Friendly staff, a nice pleasant atmosphere. My teeth have never been so white. I would highly recommend Pure Clinic to all my friends.

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Posted 2 months ago
Absolutely terrible! Such an awful clinic, wouldn't go anywhere near them again. I've had so many cancelled appointments due to dentist not being available, so many unanswered calls and emails. I keep having to chase them to find out what's going on. No communication or customer service skills whatsoever. The girls aren't pleasant and very intimidating. I've been waiting so long for a refund, I actually do not understand how this business still exists, they need to be shut down! Whatever you do, do not buy from them, you will regret it.

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Posted 2 months ago
I have referred this clinic to Trading Standards and I advise all the other people waiting for refunds to do the same. They are crooks. I contacted them for the Groupon deal but they offered me the same deal directly with them which seemed easier. I didn't end up taking the treatment and was assured I would get a full refund. My refund was authorised weeks ago and has still not come through to my account. I have called numerous times and despite repeat assurances that it has been sent through for payment nothing has arrived.
Yesterday I phoned the consumer advice ling (0345 4 04 05 06), they have taken all the details, have given me a case number and have passed it on to Trading Standards. I advise everyone waiting for a refund to do the same and I would recommend that no-one ever goes with this clinic.

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Comments

1 month ago
your review Jennifer mirror images my acc of this company, I'm awaiting a refund, I'd prev purchased the deal direct after looking at groupon deal, paid oct got app beg nov, this then got lost in system & I couldn't get app til 17th dec, travelled to Central London costing me £17 train due to rush hour, after hour long consultation, dentist told me she needed 2nd opinion & she would contact 'six month smile' people & refer back with 10 days as to whether treatment would go ahead or I would get a full refund, of course I didn't hear, I tel London on 14/01/15 three times and was kept holding for over 40 mins to be told they are unable to do treatment due to my case being to complicated, they said a full refund would be made within a few days, it's only been a week but hence no refund, three times I've rang today to be told someone would ring back, or finance dept gone home !!! after looking at these reviews I am totally gob smacked & wished I'd never started dealing with Pure Clinic, from the complaints just on this page I can see I've been naive & should have investigated the company first but at the time everything looked legit, hope this company is named & shamed before loads of other people get taken for a ride.

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1 week ago
Can i ask in which time frame you got your money back ? This is the EXACT same experience i have had. I paid for a deal on 16th jan. then found a cancellation slot for a clinic with better reviews and much closer to home so cancelled with pure clinic and asked for my refund ON THE SAME DATE 16th jan.
I am writing this on 19th February and they are STILL making excuses as to my refund not being paid back to me. They keep telling me it is now listed as "urgent" on their finance screen when i ask where my money is and every time i call i get a different excuse of "its waiting to be verified" and "itll be with you soon". Each time i call i get hung up on every time they try to transfer me and only manage to get through to people maybe 1 out of every 4 calls.

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Posted 3 months ago
I never received such a bad service in my life, I spot a voucher in Groupon and decided to phone the clinic directly. they offered me a better deal over the phone and I got it. They gave me the first appointment 3 weeks later. I went there and the dentist look very nice and professional. she mentioned the system was down and someone would call me back the next day to arrange the appointment for the impression of teeth, that would take 15 minutes and they I would have to wait a month to get the braces fitted after that. Nobody called me the next day and the following as well. I call them 5 days later and they answer me in Manchester (because they have a London telephone diverted to an manchester number). A lady named Hellen book me an appointment in 5 weeks. she said they were fully booked and had no other day but she was going to call London and try to arrange a closer date. Of course she never call me back and in the following 2 weeks I phoned her twice but she was always busy to get the call and she never called me back. the week before the appointment I phoned her to confirm and as usual she wasn't in the office. I ask one of her colleagues to check my appointment on the system and they couldn't find it!
I bought the voucher early October we are almost in December and I haven't even get the impression of teeth!
Something else the density forgot to mention is that they only work 2 days a week (Wednesdays and Thursdays).
So I would advise everybody to stay away from this place. They try to get as many customers a posible and they dont even care is the service is good or bad.

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2 months ago
I have had the same treatment over £700 spent still waiting for a refund they put me on hold on the phone and ignore my emails don't touch these cowboys !!

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Posted 3 months ago
I booked with Pure clinic for my treatment of four separate occasions and they cancelled every single one, excuses such as the doctor is on holiday, the doctor does not work Mondays, etc. This cost me money as I booked days off work to attend the appointments. I lost faith and trust in Pure Clinic and asked for a full refund... I am still waiting. I would advise to stay clear of these cowboys.

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Posted 3 months ago
I booked six month smiles with the Pure Clinic back in August. For my first few appointments I have had to wait 4-5 weeks between each one which is fine, however on my third visit the clinic was overbooked and I had to wait nearly an hour. All of this was fine until I rang in early October and was told that the next appointment available for a fitting was the middle of November. I thought this was a long wait but booked the appointment. Less than a week before I was due to have my braces fitted, Pure rang me to postpone my appointment until the end of January!!! This means I have to wait nearly four months between appointments!! They have clearly overbooked for this treatment.
They seem to fail to realise that when customers book a 'six month' smile they are probably choosing the time specific treatment as they want it done for a certain time. I wanted my teeth straightened by July 2015 hence booking in August 2014. It is now looking like I will still have my braces on in July 2015 and I fully expect they will make me wait longer than January. Absolutely terrible service and planning, I would not recommend anyone to use the Pure dental clinic.

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Verified review Visited October 2014
Posted 4 months ago
The staff were all lovely despite an awkward customer being there as I arrived. Everything was good apart from the actual teeth whitening. Straight after the treatment I could clearly see the difference in whiteness but after an hour or so my teeth are completely back to their yellowy colour. Very disappointed.

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Verified review Visited May 2014
Posted 5 months ago
I booked a massage for both me and my boyfriend for a Saturday, however was phoned the day before my appointment to tell me they had no staff and had to cancel! We'd booked the appointment months in advance. Very inconvenient as we'd booked to have the Saturday off work and had the day planned out. Also very unprofessional to only let us know the afternoon before our appointment. The staff didn't even seem apologetic or helpful, and basically just said 'if you want your money back you'll have to phone Wahanda.'

Wahanda were very friendly and helpful sorting out the problem, but I will never, ever book with this venue again.

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Posted 6 months ago
All I can say is bring back Renata! This therapist truly is an jewel amongst the crown; she made me feel exceptionally comfortable about the treatment before, during and afterward it. She has an extensive knowledge of cosmetology which she shared explaining the procedure and best practice in detail. Moreover, her professionalism extends to her social skills in making you feel relaxed at home; and able to recommend other treatments. I hope that this lady returns and I know and I have not (and do not think I will) encounter such a proficient, knowledgeable and quite frankly friendly therapist in my life time! It is the clinic and salon patrons loss. These 5 stars are for Renata!

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Verified review Visited May 2014
Posted 9 months ago
Once I got to the building it was difficult to find the place, although they placed a poster on ground floor but it doesn't say which floor they are on. Very clean venue, and also a very nice massage, good price too. Will come back again!

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Verified review Visited April 2014
Posted 10 months ago
Customer service is excellent. Clean, nice and relaxing atmosphere. Although I didn't see too much difference after my first treatment I will be booking more as quite a few are usually recommended.

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