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Venue rating

3.8

42 reviews

  • Ambience
  • Cleanliness
  • Staff
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Pure Clinic
Pure Clinic
Lloyds house,
18 Lloyds street, Manchester, M2 5WA
United Kingdom

Skin Clinic

Pure Clinic
Lloyds house,
18 Lloyds street, Manchester, M2 5WA
United Kingdom

Opening hours

Mon - Fri 9:00 am - 7:00 pm
Sat 10:00 am - 5:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Pure Clinic

At Pure Clinic, our highly trained skin specialists and Harley Street doctors have the knowledge and years of experience in Laser, IPL, Laser Lipolysis, Skin Peels, Microdermabrasions, Dermaroller, Massage and Injectable technology to make your skin look younger, smoother and more radiant. Treatments are preceded with a complimentry in-depth consultation with our consultant who will devise a personal skincare programme to suit your requirements. All treatments are carried out in the safe, comfortable environment of our stylish clinics using only the latest technology and methods.

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Services

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 42 reviews

5 stars 23
4 stars 6
3 stars 3
2 stars 0
1 star 10
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Cellulite Treatments (1)
  • Laser Lipo (3)
  • Weight Loss Treatments (1)
  • Face
  • Acne Treatments (1)
  • Chemical Skin Peel (1)
  • Face Lift - Nonsurgical (1)
  • Facials (12)
  • Men's Facial (3)
  • Micro-Needling (1)
  • Microdermabrasion (11)
  • Fitness
  • Body Conditioning (3)
  • Hair removal
  • Intense Pulsed Light Therapy (IPL) (2)
  • Laser Hair Removal (6)
  • Massage
  • Aromatherapy Massage (9)
  • Therapeutic Massage (12)
  • Medical & Dental
  • Cosmetic Injectables (1)
  • Cosmetic Skin Treatments (2)
  • Dental Treatments (3)
  • Dermal Fillers (1)
  • Teeth Whitening (5)
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Posted 13 hours ago
Travelled 5 hour round trip to be told machine not there very rude reception basic customer service skills were shocking . At first refused to give me a refund as boss was unable to speak to declined to move anywhere until a refund was offered .. Nadia the manager phone me next day try to lie and say I left the my number which I certainly did not as was given when booked and email to prove it .. No one else in clinic I now no why ... I igonered the negative feedback as I thought learn for myself so pleased the machine was broke as from the experience when there treatment would be awful Saved your money go elsewhere please listen awfully !!!!

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Posted 4 days ago
Wish I would of seen the bad reviews before I booked in with them.
Shame on groupon and wowcher for advertising the 6 months smiles deals for this awful clinic!
Terrible customer service, these people are only interested in one thing and that's your money.
I booked in with them for 6 month's braces from a wowcher deal. I rang and explained I may not be suitable but I was told they deal with much worse cases and that it would work for me just as it does everyone else. This was a girl called Roxanne by the way.... More interested in making a sale than anything else obviously!
The first appointment I was given was an early morning appointment, i set off in good time but hit an hour of traffic that I could not of known about or of avoided. Spent £40 there and back and hours in traffic to be told there was no possible way I could be seen that day now and that it would have to be rescheduled for nearly 2 months later! I asked for a refund or to just even be seen for 5 minutes to see if I was eligible. No chance.
Very rude abrupt person on reception, they even have signs up saying no swearing at staff etc.Why would they need that sign up I wonder??
I then came back 2 months later, oh another £40 there and back, to be told I wasn't eligible. Did they care? No. Only cared they were losing my money, I have to wait 28 days for a refund now apparently, they even tried to say they were keeping £95 for the consultation when I was told it was a FREE consultation!
To top it all off even the dental nurse had a can't be bothered attitude to her job and it really showed!
Very small pokey business not what you expect, unprofessional staff that either lie to you or treat you like something they've stepped in.
Save your time and your money pay a little extra and go somewhere else! Horrendous experience.

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Comments

13 hours ago
Could have worded it better myself had a same awful shocking experience!

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Posted 2 weeks ago
I highly recommend this salon. I'm currently having laser treatment with them. The Manager provides a professional and excellent service. I was on the holiday few weeks before I went for my first treatment but I had too much tan. The Manager didn't let me to do the treatment because it was not safe for me. I felt she really cares about her clients. The staff are so friendly and lovely and really give you a warm welcome.

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Posted 3 weeks ago
I am half way through my laser hair removal treatment and can honestly say the staff at the salon on second to none. Chloe is fantastic, very professional and does not make you feel embarrassed. The service is excellent I always arrive early and they are always more than happy to accommodate me. Would totally recommend

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Posted 1 month ago
I'm writing this review because I wish I would have seen a warning before booking my Six Months Smiles voucher on Groupon at the Manchester Clinic. If you're reading this now and are considering it- DO NOT BOOK IT! Seriously, pay the extra £2000 and go to a proper dentist to get your teeth done. They are the dodgiest health practise I have ever encountered and I am astonished they are still running!! They must receive complaints from legal bodies all the time!
The list is so extensive as to what has already gone wrong. They NEVER get back to you, rarely answer the phone, never return emails and that's just the admin side of things. The dentistry is appalling, I'm with Dr Goma and since having my braces fitted my teeth are visibly WORSE than they were before. I am now left with a gummy crooked smile, when all I needed were some slight alterations in the first place. Every time I try to address this with him or bring it up, he fobs me off and tells me to come back in month.
I'm planning on getting a refund and potentially suing them unless we can agree to some sort of mutual compensation!

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Posted 1 month ago
Had such an amazingexperience at Pure Clinic. I had the microdermabrasion which i have had before in other salons and this is by far the best, my skin felt simply amazing afterwards. Nadia my therapist was extremley knowledgeable and really happy and friendly, She made me and my Mums treatment very special, Thank you. I will be visiting again, And will recommend this to other people.

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Posted 1 month ago
I would highly highly recommend Pure Clinic! I've been getting the laser hair removal treatments and I wouldn't go anywhere else! The place is warm and welcoming, staff are absolutely lovely and the treatment itself is going great. Thank you Pure Clinic! :)

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Posted 1 month ago
After having an unpleasant laser hair removal treatment in a certain clinic, i was very skeptical about having the treatment done at Pure Clinic. I saw a Groupon offer for hair removal and after reading some reviews i felt a little more confident about going ahead with a treatment. After booking an appointment for my patch test i immediately felt much more confident about going ahead with the treatment, the staff on the phone were extremely polite and helpful, and accommodated to my needs. I am now currently half way through my treatment and I can honestly say that Pure Clinic have delivered an outstanding service. Sometimes it may be a little embarrassing getting hair removed, but the staff are always so welcoming and make you feel at ease. After receiving such good results from the laser hair removal sessions that i have had so far, i have also added on other areas for my treatment - i wouldn't go anywhere else. Pure Clinic also offer a range of other treatments which i am hoping to discuss during my next appointment. I definitely recommend this clinic to anyone interested in the different things they offer, you get your money's worth!!

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Verified review Visited February 2015
Posted 1 month ago
Had my teeth whitened as thought it may hurt as I have sensitive teeth & gums but it didn't at all. My teeth came up a few noticeable shades lighter & was pleased with the result. The staff were friendly & gave good advice & the place was spotless.

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Posted 2 months ago
There seem to be some mixed reviews and I went for my appointment with some apprehension. When I arrived it was obvious that I had no need to be. The receptionist was incredibly welcoming and Vicky who did my massage and facial was great, really sweet and did a great job.
For the price paid and the service received, I was more than satisfied and came away feeling super relaxed and polished!

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Posted 2 months ago
After 1 too many painful waxing experiences I decided to get the laser hair removal done & I am glad I choose pure clinic. The staff are welcoming & make you feel at ease. My treatment is being carried out by Dee she is an expert in her field & I would definitely recommend her. Overall I am a very satisfied customer & would like to thank pure clinic for making my chest/abs silky smooth.

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Posted 2 months ago
Pure clinic is highly recommended for it services. They quite flexible fitting you in when its suitable for you. The hair removal started to work from the first treatment. Affordable treatments, clean enviroment and all lovely lady staff.
Shout out to D

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Posted 2 months ago
Pure clinic is great! The staff are really friendly and the treatments are really relaxing. I've had a massage and microdermabrasion sessions here and have enjoyed both! I would really recommend pure clinc!

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Posted 2 months ago
I am currently having laser treatment from Pure Clinic and my results are amazing...I haven't yet finished my 6 session course yet I have experienced 80% removal of hair and dark areas on my face. I have been given excellent skin care advice for breakouts and how to manage my skin in general and find it's the best advice I haven given so far. I definitely recommend going tbere as they offer a range of great therapies and the staff have become like my friends, we the atmosphere is great and they make me feel comfortable and in safe hands. Thank you Nadia Dee Chloe see you soon xxx

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Posted 2 months ago
I had a good overall experience.
I reserved with a groupon voucher, I didn't have much trouble to do so (as I thought maybe I would). If I remember the appointment was within the next 2 weeks during a off peak time.
I unexpectedly arrived a bit late of 10 mn (called them to let them know) and they offered me the alternative to postpone or cut down the time of the treatment (which was 20mn the time to arrive on the table after filling the form and wait for the person who was supposed to do the massage for me).
The premises are lovely, clean and well designed. The staff welcoming me was polite.
The massage went well, in spite of my muscles were sore and had bruises there and there. After letting her know this she asked me regularly if the pressure was ok and was checking on me.
I never had a facial before but really enjoyed the experience: it was sooo relaxing and she performed it well. I also loved the product she used to do, it was smelling as some bath beauty product used once while a trip in Japan (as just the facial made me a bit travelling ).
At the end of the treatment, she asked me if I was ok and if I wanted a glass of water that I gladly accepted.
Then, after taking my time to dress up, she went with me to the desk to have feed backs and give me course prices course for facial.
I would gladly go back for this type of experience.

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Posted 2 months ago
I went to Pure Clinic in November 2014 with a Groupon voucher for a 'One-Hour Massage With Choice of Facial'. I have to say I loved the treatment and service I received, so I would really recommend Pure Clinic for that kind of treatment.

The atmosphere in the place is very nice (when you get there, as getting into the building and finding the clinic is a bit confusing!!), and the staff were kind and friendly. The best thing, though, was the therapist. She was very polite and made sure I was comfortable about the treatment before, during and after it. The massage was fantastic, and the facial was incredible as well.

I really recommend Pure Clinic for massages and facials!

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Posted 2 months ago
I am a massage fanatic and after recently moving to Manchester I decided to try Pure Clinic and I was very happy with the results, the atmosphere was very relaxing and the staff were not only very pretty ladies but I also found to be very friendly, I will definitely return for not only a massage but also some beauty treatments , I found it has everything needed under one roof without being pushed from
Pillar to post, I would and have recommended Pure clinic to my friends.

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Posted 3 months ago
Friendly staff, a nice pleasant atmosphere. My teeth have never been so white. I would highly recommend Pure Clinic to all my friends.

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Posted 4 months ago
Absolutely terrible! Such an awful clinic, wouldn't go anywhere near them again. I've had so many cancelled appointments due to dentist not being available, so many unanswered calls and emails. I keep having to chase them to find out what's going on. No communication or customer service skills whatsoever. The girls aren't pleasant and very intimidating. I've been waiting so long for a refund, I actually do not understand how this business still exists, they need to be shut down! Whatever you do, do not buy from them, you will regret it.

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Posted 4 months ago
I have referred this clinic to Trading Standards and I advise all the other people waiting for refunds to do the same. They are crooks. I contacted them for the Groupon deal but they offered me the same deal directly with them which seemed easier. I didn't end up taking the treatment and was assured I would get a full refund. My refund was authorised weeks ago and has still not come through to my account. I have called numerous times and despite repeat assurances that it has been sent through for payment nothing has arrived.
Yesterday I phoned the consumer advice ling (0345 4 04 05 06), they have taken all the details, have given me a case number and have passed it on to Trading Standards. I advise everyone waiting for a refund to do the same and I would recommend that no-one ever goes with this clinic.

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Comments

3 months ago
your review Jennifer mirror images my acc of this company, I'm awaiting a refund, I'd prev purchased the deal direct after looking at groupon deal, paid oct got app beg nov, this then got lost in system & I couldn't get app til 17th dec, travelled to Central London costing me £17 train due to rush hour, after hour long consultation, dentist told me she needed 2nd opinion & she would contact 'six month smile' people & refer back with 10 days as to whether treatment would go ahead or I would get a full refund, of course I didn't hear, I tel London on 14/01/15 three times and was kept holding for over 40 mins to be told they are unable to do treatment due to my case being to complicated, they said a full refund would be made within a few days, it's only been a week but hence no refund, three times I've rang today to be told someone would ring back, or finance dept gone home !!! after looking at these reviews I am totally gob smacked & wished I'd never started dealing with Pure Clinic, from the complaints just on this page I can see I've been naive & should have investigated the company first but at the time everything looked legit, hope this company is named & shamed before loads of other people get taken for a ride.

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2 months ago
Can i ask in which time frame you got your money back ? This is the EXACT same experience i have had. I paid for a deal on 16th jan. then found a cancellation slot for a clinic with better reviews and much closer to home so cancelled with pure clinic and asked for my refund ON THE SAME DATE 16th jan.
I am writing this on 19th February and they are STILL making excuses as to my refund not being paid back to me. They keep telling me it is now listed as "urgent" on their finance screen when i ask where my money is and every time i call i get a different excuse of "its waiting to be verified" and "itll be with you soon". Each time i call i get hung up on every time they try to transfer me and only manage to get through to people maybe 1 out of every 4 calls.

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1 month ago
did you manage to get a refund if so how long did it take?

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1 month ago
Hi did you manage to get a refund if so how long did it take?

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1 month ago
Apologies for delay in replying - only just seen this.
I asked for a refund in mid November and the refund was authorised on 24th November but the money didn't appear in my account until mid January. It took a recorded delivery letter and repeated phoned calls and mentions of trading standards to get my money back. Keep a note of all phone calls and the names of the people you deal with. Just keep on them. They are crooks. Good luck.

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