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1.0

1 reviews

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Optical Express Oxford
Optical Express Oxford
7/8 Queen Street,
Oxford, OX1 1EJ
United Kingdom

Eye Clinic

Optical Express Oxford
7/8 Queen Street,
Oxford, OX1 1EJ
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Venue type: Eye Clinic in Oxford
Tagged as: Eye Clinic

Optical Express Oxford part of Optical Express

Vision for a better life. Improve your vision and change your life with Laser Eye Surgery from Europe's No. 1 provider.

If you're looking for an alternative option to glasses or contact lenses, laser eye surgery could be the ideal solution. Laser eye surgery is an eye treatment that has given millions of people freedom from the need to wear glasses and contact lenses. That's why at Optical Express, we aim to provide you with all of the information you require to learn more about laser eye treatment options.

Our trained specialists can help you determine which laser eye surgery treatment is best suited to your unique needs and will explain the most advanced eye surgery treatments such as Advanced CustomVue Wavefront and IntraLase as well as LASIK and LASEK.

Due to our ongoing investment in the most sophisticated laser eye surgery technology and our commitment to excellent levels of customer care, Optical Express has a reputation as a leader in the field of laser eye surgery. We rank amongst the most advanced laser eye surgery providers in the world and our European clinics offer both LASIK and LASEK treatments.

As Europe's number one laser eye surgery provider, we understand the importance of your decision to choose laser eye treatment. That's why we are dedicated to maintaining and developing our reputation as the leading provider of first class laser eye surgery.

If you are not suitable for one of our laser based treatments you can still live a glasses free life by having an intraocular lens treatment that is equally as safe and just as successful. These remarkable procedures can take as little as twenty minutes to perform, but can have a huge impact on your life.

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Reviews (written by customers after their visit)

1.0

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Based on 1 reviews

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Posted 4 years ago
I am disgusted at having just left the Oxford store and being insulted and left feeling bullied by a member of staff there called Vera, (Acting Manager) .

I encountered the worst customer service experience I have had in my life.

When I went back to get my free trial lenses- alarmingly - the 'acting manager' Vera accused me of lying and wouldnt give me all the boxes saying that I already had received these lenses, which I hadnt, even though she had incorrectly entered into the system that I had. Rather than admit her mistake or that she she insulted me further by shouting at me in front of all the customers and staff present saying that I had come back twice to get free lenses.

When I said I was never coming back to the store, she tried to take the lenses off me. Which I then took back from her.

It was an immensly humiliating experience and I cannot believe that a large company like Optical Express would let someone with obviously so little customer service skills who does not understand British people and also made so many mistakes with my records become an 'Acting manager'.

It is especially a shame as the other members of staff there were very kind and sympathetic when I went back for the head office number

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