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Venue rating

3.1

47 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Nature's Way Health & Beauty
Nature's Way Health & Beauty
141 Park Road, St Johns Wood, London.,
NW8 7HT
United Kingdom

Massage & Therapy Centre

Nature's Way Health & Beauty
141 Park Road, St Johns Wood, London.,
NW8 7HT
United Kingdom

Opening hours

Mon - Tue 11:00 am - 8:00 pm
Wed 11:00 am - 6:00 pm
Thur - Sat 11:00 am - 8:00 pm
Sun 11:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Nature's Way Health & Beauty   Off-peak
This venue offers discounts on off-peak appointments.

Welcome to Nature's Way!

Located in the heart of St. Johns Wood just 5 minutes away from St John Wood station, we offer a complete package of holistic services from our highly experienced therapists from across the world so you will leave feeling fully relaxed the Natural Way!

Being in the same location for 13 years with a recent modernisation, we offer all beauty treatments from head to toe but are especially famous for our Bespoke massage.

We look forward to seeing you soon.

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Services

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Comments

Reviews (written by customers after their visit)

3.1

Chain rating

Based on 47 reviews

5 stars 14
4 stars 10
3 stars 5
2 stars 4
1 star 14
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Acupuncture (9)
  • Cupping (8)
  • Multi Polar Radio Frequency Treatment (1)
  • Counselling & Holistic
  • Ear Candling (1)
  • Radionics (2)
  • Face
  • Facial Rejuvenation Acupuncture (1)
  • Facials (7)
  • Massage
  • Acupressure (5)
  • Deep Tissue Massage (17)
  • Stone Massage Therapy (2)
  • Swedish Massage (3)
  • Therapeutic Massage (11)
  • Tui Na Massage (3)
  • Nails
  • Foot Scrub (1)
  • Gel Nails (1)
  • Manicure (5)
  • Pedicure (4)
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Have you been here? Write a review
Posted 1 week ago
I'm not even going to bother with this place after reading all the negative reviews. I bought a Timeout voucher but I'm happy to lose out on my £19 and save myself the time. There are just way too many comments about the unclean state of the salon and the bad customer service and absolutely no communications from Nature's Way in regards to these.

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Verified review Visited August 2015
Posted 3 weeks ago
I enjoyed can my massage and therapist who was very attentive. Will be coming back soon to have another massage.

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Posted 4 weeks ago
i bought a wowcher for a full body massage so i called them the lady that answered me was so rude the way she was talking to me when i was giving her my information was very rude so i was uncomfortable and its the first time i am trying a massage i was very uncomfortable i forgot to request for a woman staff when i went there one staff (a woman) saw me covered head (i am a muslim) she gave me a face of what are you doing here, this place is not for you she did not even smile to me i talked to her said that i have an appointment she said yes but you need a woman staff and we dont have a woman staff available here i said ok then can i book an other appointment she said not that i should contact the website from where i bought the wowcher and ask for a refund .i felt so bad and i paid 5pounds of transport to go to that place and comeback from there.

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Verified review Visited July 2015
Posted 1 month ago
Very friendly staff which was very welcoming. Very clean and relaxed atmosphere. I had the hot stone massage for an hour and enjoyed every minute of it. This was my second time there and there will definitely be a third time. Highly recommended.

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Posted 1 month ago
STAY AWAY...

so i bought myself and a friend a voucher three months ago, and booked an appointment. After turning up the employee claimed I had never even made an appointment! it took us two hours to travel there and they were just so unhelpful.

Today I called to speak to the manager and she was just PLAIN RUDE, just shouting at me saying she cannot help. from a customer perspective that is ridiculous. What kind of manager is not going to apologize for a mix up? Instead she claimed that I was going mad and had never booked an appointment?!

My point is to just stay away, its not clean and the employees and manager is rude.

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Comments

4 weeks ago
hi the manager is very rude i agree with you totaly

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Verified review Visited June 2015
Posted 1 month ago
I had a Full Holistic Treatment £49 today and have awarded it 3 stars.

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Posted 2 months ago
I was given a WOWCHER deal for a full body massage as a gift. On first impression the reception area is very worn, tired and depressing. On using the toilet to the rear of the shop, the tile flooring was dirty, no paper towels to dry your hands and the shower in the same room was absolutely filthy.
The massage was probably the worst ever. I doubt that the female therapist had completed any training and my massage was interrupted three times. Once when a colleague had to enter our room to grab the oil dispenser, the second when my therapist had to go to the phone on the request of another colleague and the third when my therapist had to go and get some towels.
During the massage, the hallway was noisy with male therapists talking, answering the phone etc.
I really could not tell you who is running the establishment bit its simply AWFUL.

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Posted 2 months ago
I telephoned this week to arrange an appointment for a 1 hour full body massage at Nature's Way. ( I obtained it through Wowcher) While I was talking to a young lady on the phone she was having a conversation with another person at the same time which thoroughly confused me. When I asked her if she was talking to someone else I didn't receive a response to my question. But I heard her say to the other person 'are you going to lunch'. After arranging the appointment I forgot to request the complete address so I phoned again twice within the space of 10 minutes. No one answered and eventually and answering machine kicked in and said there was no message facility. Not a very productive way to run a business. I Googled the business and found the customer reviews. Most seemed negative and I could
identify with some opinions concerning the young lady who answered the phone. The next day during a free moment I phoned this business again and again no one answered and a recorded message said I could not leave a message. I finally got through to someone later and asked to change my appointment to another day. I was told I am able to change one appointment free of charge but any subsequent changes would be chargeable. After absorbing the reviews and the responses or lack of to my telephone enquiries I telephoned today to cancel the appointment. I was informed I had already made one alteration, I retorted, I want to cancel, and the young lady on the other end of the phone said ooh, ok. A caring business would have asked for feedback. I live 150 miles outside London and I didn't want my trip to London marred by an unpleasant experience. I am a middle age lady and I love my skin so I was afraid of having it marred with bruises or chemical filled oils. I would rather lose out on the money I paid through wowcher.
Thank you to all who wrote in their reviews, it has been very helpful.

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Posted 3 months ago
My boyfriend and I booked a massage at this spa in the hope of a relaxing afternoon but immediatly after arriving it was clear in both our minds that the experiance was not going to be of good standards due to the low quality building and the rudeness of the staff. As soon as i arrived i was greeted by rude intimidating staff and the men who were to give us our massages looked as if they had been picked off the streets at random and looked asif they hadn't washed which was off putting since this was meant to be a health spa. I was demanded to enter a room on my own where i felt vunerable and very uncomfortable, the room also smelt horrific. The poor quality spa and the unpleasent attitude made the two of us feel to let down and extremley uncomfortable which led us to leaving without recieiving treatments which we had previously payed for. I would deffinalty never return or recommend this spa to anyone, it has been falsey advertised by Wowcher and on its own behalf.

Very dissapointed.

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Posted 7 months ago
Went here for a massage on a groupon voucher, the salon is very basic and the receptionist is not very friendly but the massage itself was amazing - so much so that i think i'll pay full price for another one at a later date! The masseuse even added some hot stone therapy with no extra charge!

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Posted 8 months ago
Please save your money and go somewhere else. Non existent ambiance. Place is really small and stank of BO. Massage was not relaxing at all as the masseuse kept talking for the whole hour about absolutely rubbish. Worst of all, I was left with bruise mark on my back. Oh. And very rude customer service. Don't believe me? Give them a try and you too will be back here to leave a negative feedback. You've been warned.

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Verified review Visited September 2014
Posted 10 months ago
Last minute booking, efficiency reply. Enjoyed the treat-will be back without a doubt!!thanks you wahanda- love this app!!see u soon

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9 months ago
Thanks for your chose with us , see you soon

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Verified review Visited September 2014
Posted 11 months ago
Great pedicure and foot massage at an awesome value. The staff was very friendly. Location was easy to get to as well.

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Verified review Visited September 2014
Posted 11 months ago
The ear candling was relaxing. The experience overall felt transactional. It was as if I were a bank customer who needed some help and then was sent on my way. Nice therapist, but would not recommend for the ambiance overall.

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Verified review Visited August 2014
Posted 11 months ago
The therapist Lili must be really experienced. I went there because I was just recovering from a cold and also had a sore back. After the acupuncture (even before we moved on to cupping) I already felt my tight spot on mid/lower back soften. I'd recommend to call ahead to confirm your appointment though, as the front desk may be confused whether you're confirmed or not, which happened in my case.

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Verified review Visited September 2014
Posted 11 months ago
2nd time out of 2 I have arrived and my appointment has been messed up. The first time they gave me the wrong type of massage which I specified twice over the phone, once I arrived, the only therapist available could only give a swedish massage, not what I wanted or booked.

The 2nd time was even worse, I arrived and they said they had double booked me! They blamed it on Wahanda...And couldn't help me for another 2 hours....

Use your head, don't go here even if they are cheap, time is money and they will just waste your time like no other.

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Posted 11 months ago
Didn't start well with me turning up for a 12 o'clock appointment and them claiming that it had been booked at 11. They also claimed that they had been trying to call me for the last hour but it then transpired they had the wrong number. It would help if they confirmed bookings via email/text but I was told this was not their policy. They wanted an extra £10 to treat me which I managed to negotiate to £5. So far not awful but it was pretty poor customer service.
Anyway the therapist didn't even look up from her phone when I was shown through - just a terse 'over there please'. The first half hour was spent with her sitting down smearing oil over my back with no real care or process. When she did eventually bother to stand up she would occasionally lean on the bed with one arm while rubbing the other one over me. Some parts of me were smothered in oil, some parts dry and sore from the continued rubbing with no oil barely at all. She would also occasionally just hop from my back to arm with no rhyme nor reason at all - there was zero care or attention, or even interest. Perhaps the funniest moment was when she went to crack my fingers, and just kind of pulled my hand all at once in a lacklustre fashion. The whole thing also mercifully only lasted 45 minutes for an hour long appointment too.
I could go and on about this in more detail but suffice to say this was the worst 'massage' experience I have ever had, and I've had plenty of treatments in my time. I wish I'd checked the reviews on here before going. This is I'm afraid as bad as it gets - avoid like the plague.

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Verified review Visited August 2014
Posted 1 year ago
Lili was really nice and started my treatment earlier as I got in there bfr the appt so that was nice of her , i would recommned music in thte treatment room instead so all the noises from reception or street wnt be heard or noticeable .

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Posted 1 year ago
After arriving 10 minutes early for a full body massage I was seen about 10 minutes past the hour. I was asked as soon as I got in the massage room itself if I want to pay an extra £6.00 for a sports massage, I said no and clearly the masseuse was annoyed by this. She said a relaxation massage will be pointless (despite the fact that the voucher I had brought from KGB had the option of having a relaxation massage). She continued to keep trying to upsell and when she realised I wasn't going to pay any more money became increasingly more pissed off. She gave a half hearted massage with no effort, yawning throughout and making it clear that if I wasn't going to pay anymore money she wasn't going to make any effort! When she asked me to turn over to massage my front she more or less threw the towel on me. The whole hour was basically her rubbing oil on my skin with no effort whatsoever. When I left I made a complaint to the manager and then was stopped by another customer outside who had overheard me complaining and said that she too hadn't had the best experience either. The manger did call me back to apologise, which I appreciated, but unfortunately the damage had already been done. Ive been going for massages via KGB for 3 years and this was the WORST by far. STAY AWAY from this venue!

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1 year ago
I totally agree with this comment same happen with me. I was asked pay 6 .00£ for deep tissue massage and i refused. Half of my massage was on my shoulders because she was seating all the time and she can't reach my lower back. She was standing when she was doing legs massage only but it was 15 min only.
That was my worst massage ever. Never ever will go there anymore. Better pay a bit more money and have proper massage.

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1 year ago
I totally agree with this comment same happen with me. I was asked pay 6 .00£ for deep tissue massage and i refused. Half of my massage was on my shoulders because she was seating all the time and she can't reach my lower back. She was standing when she was doing legs massage only but it was 15 min only.
That was my worst massage ever. Never ever will go there anymore. Better pay a bit more money and have proper massage.

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11 months ago
I have just had a similar experience. When I didn't want to spend an extra £6 I was given the most lacklustre disinterested massage I've ever experienced. This place is awful. AVOID!

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Verified review Visited July 2014
Posted 1 year ago
I had a Acupuncture/Cupping Detoxification Treatment and have awarded it 4 stars.

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