Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.2

518 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Please select the service you’d like to book.
Muse of London
Muse of London
24 Mortimer Street,
London, W1T 3JP
United Kingdom

Hair Salon

Muse of London
24 Mortimer Street,
London, W1T 3JP
United Kingdom

Opening hours

Mon 10:00 am - 7:00 pm
Tue - Fri 10:00 am - 9:00 pm
Sat 9:00 am - 6:00 pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Muse of London   Off-peak
This venue offers discounts on off-peak appointments.

Muse of London is a quirky and relaxed Fitzrovia hair salon, situated just behind Londons' Oxford Street and a short walk from Oxford Circus, Tottenham Court Road and Goodge Street tube stations.

Their talented team of hair colour specialists deliver on-trend, but affordable hair colour and styling treatments using TIGI colour and styling products.

Since opening in 2013 with London's first ever Root Bar, Muse have added a Style Bar as well as the UK's first ever Bleach Bar. These, along with their main salon menu, allow staff to provide services for London ladies, gents and kids, with well-behaved dogs also welcome.

See more

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 518 reviews

5 stars 212
4 stars 201
3 stars 56
2 stars 29
1 star 20
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Hair
  • Blow Dry (138)
  • Brazilian Blow Dry Keratin Treatment (82)
  • Hair Colouring and Highlights Treatments (84)
  • Hair Conditioning and Scalp Treatments (59)
  • Hair Consulting (4)
  • Haircuts and Hairdressing (334)
  • Ombre (11)
  • Hair removal
  • Brazilian Waxing (4)
  • Hollywood Waxing (3)
  • Waxing (1)
  • Nails
  • Manicure (2)
Show more
Have you been here? Write a review
Verified review Visited August 2015
Posted 5 days ago
It was great! Loved the salon and I had my ombre made by Becky and she is great! She'll explain what she is going to do and then step by step. I love the result and will definitely come back and make it my regular salon. Thank you

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2015
Posted 1 week ago
Jen was lovely and did a fab job of cutting my hair. Salon is fresh and modern. Would recommend :)

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2015
Posted 1 week ago
Really nice salon. I'm down with the kids - so I would describe it is as cool, funky and hip. Lovely waiting area. Would highly recommend Mike. Great chap.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2015
Posted 1 week ago
Great venue and great value. The conditioning treatment is just a conditioning mask, and although my haircut and blow dry were really good, my hairdresser was not very careful when combing my hair etc, which is a shame as I had told him that I was having trouble with my hair falling out.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited August 2015
Posted 2 weeks ago
The therapist was lovely and friendly, and made an effort to look after me. I would go back again any time.

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 week ago
Thank you for the fab review, hope to see you soon again! xx

Report as inappropriate

Verified review Visited August 2015
Posted 3 weeks ago
I had a Wash, Haircut, Blow Dry and TIGI Hair Treatment and have awarded it 5 stars.

Comment

Be the first to comment on this review

Comments

2 weeks ago
Thank you for the great review, hope to see you soon again xx

Report as inappropriate

Verified review Visited August 2015
Posted 3 weeks ago
I had a Hollywood Wax and have awarded it 4 stars.

Comment

Be the first to comment on this review

Comments

2 weeks ago
Thank you for the great review, hope to see you soon again xx

Report as inappropriate

Verified review Visited August 2015
Posted 3 weeks ago
What can I say- I booked this place last minute after being let down by another salon. I ordered the cut and blow dry with the Tigi treatment. I arrived at 5.10 for a 5.15 appointment and was made to wait for about 10 minutes- which was fine. There is a self-service coffee/tea area which I sat in. Mark, my stylist, came over, took me to my chair and I discussed that I didn't want much done, a simple trim and tidy up and to re-style my fringe. The hair washing facility is nice, with a nice massage chair, best I've had and no neck ache.

The real fault with this place is that you feel unbelievably rushed. I know I had a simple cut but I was in and out of the seat in about 35 minutes- I asked for half an inch off, barely that came off the hair, and the side parting wasn't done very well and had very little attention paid to making sure it was styled correctly- literally about 1 minute. Several times during the cut and blow dry Mark would stop, walk off, and go speak briefly to 1) staff or 2) customers that looked like they were waiting. What poor customer service! Mark was so quick in trying to blow dry my hair that he was rustling my hair with a brush on the scalp, which was actually quite painful. I also didn't receive a Tigi 'treatment' as advertised in the deal- unless that means the hair smoothing serum he raked through my hair before drying it??

Also, both on exit and entering the salon, the receptionist was distant, again, seemed quite rushed, to the point I didn't even get a thank you or a goodbye when leaving the venue- again, it's disappointing, this place would be so quirky and nice if they put in the effort to improve simple things such as saying 'bye'!

This salon needs to focus on customer service and making repeat customers rather than churning volumes of customers- overall a disappointing experience.

Comment | Report as inappropriate

Be the first to comment on this review

Verified review Visited July 2015
Posted 1 month ago
I had a Brazilian Wax and have awarded it 4 stars.

Comment

Be the first to comment on this review

Comments

4 weeks ago
thank you for the lovely review, hope to see you soon again xx

Report as inappropriate

Verified review Visited July 2015
Posted 1 month ago
I had a Hollywood Wax and have awarded it 4 stars.

Comment

Be the first to comment on this review

Comments

4 weeks ago
thank you for the lovely review, hope to see you soon again xx

Report as inappropriate

Verified review Visited July 2015
Posted 1 month ago
I had a OPI Gel Mini Manicure and Removal and have awarded it 4 stars.

Comment

Be the first to comment on this review

Comments

4 weeks ago
thank you for the lovely review, hope to see you soon again xx

Report as inappropriate

Verified review Visited July 2015
Posted 1 month ago
Not a very good cut, noticeably different lengths each side. He didn't really listen to what I asked for and I don't think I got the Tigi treatment!

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 month ago
Thank you for your honest feedback. Please get in touch with us so we can make sure you are 100% satisfied with your service. Please email to info@museoflondon.co.uk

Report as inappropriate

Verified review Visited July 2015
Posted 1 month ago
I had a Wash, Haircut, Blow Dry and TIGI Hair Treatment and have awarded it 4 stars.

Comment

Be the first to comment on this review

Verified review Visited July 2015
Posted 1 month ago
I had a Wash and Blow Dry and have awarded it 3 stars.

Comment

Be the first to comment on this review

Verified review Visited June 2015
Posted 2 months ago
A fun salon with a welcoming atmosphere - really important when you're 7 months pregnant and terrified of your brazilian wax!
Holly, who treated me, was brilliant in this respect. She acknowledged my fear and told me when to breathe, so that the pain was minimised. I really appreciated this and will definitely go back.

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 month ago
Thanks you for the fab review, hope to see you soon in the salon again! xx

Report as inappropriate

Verified review Visited June 2015
Posted 2 months ago
When I first went in the place seemed a little dark, and not all that clean/tidy. However, my haircut was fantastic, and I'm still happy even after I've washes it at home!

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 month ago
Thanks you for the review, hope to see you soon in the salon again! xx

Report as inappropriate

Verified review Visited June 2015
Posted 2 months ago
I was very pleased with the treatment. Super convenient location and really helpful and friendly staff. I will definitely be going back.

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 month ago
Thanks you for the fab review, hope to see you soon in the salon again! xx

Report as inappropriate

Verified review Visited June 2015
Posted 2 months ago
Great service and value for money! Colouring carried out at a high standard and the blow dry was fabulous! Will definitely be coming back!

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 month ago
Thanks you for the fab review, hope to see you soon in the salon again! xx

Report as inappropriate

Verified review Visited June 2015
Posted 2 months ago
I had a Hair Colour: Roots and have awarded it 4 stars.

Comment

Be the first to comment on this review

Comments

1 month ago
Thanks you for the fab review, hope to see you soon in the salon again! xx

Report as inappropriate

Posted 2 months ago
I will definitely being visiting this salon in future. the staff were so lovely, and everything great standards. Overall brilliant experience

Comment | Report as inappropriate

Be the first to comment on this review

Comments

1 month ago
Thanks for the great review, looking forward to see you in the salon again! x

Report as inappropriate

Show earlier reviews