I was a repeat client who previously referred friends here but will now no longer return as the quality of service has declined. My therapist showed up late (front desk not sure where she was), complained about UK politics & inflation during the session's first half, propped the oil bottle on me, & repeated painful moves after being asked not to. The massage ended with a knock on the door. She abruptly stopped mid-flow & told me to get dressed. Unprofessional & I felt uncomfortable throughout.