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Venue rating

3.2

19 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Mother Earth Health and Beauty Salon
Mother Earth Health and Beauty Salon
42 Westow Street,
Crystal Palace, London, SE19 3AH
United Kingdom

Day Spa

Mother Earth Health and Beauty Salon
42 Westow Street,
Crystal Palace, London, SE19 3AH
United Kingdom

Opening hours

Mon 10:00 am - 2:00 pm
Tue - Thur 10:00 am - 8:00 pm
Fri 10:00 am - 7:00 pm
Sat 10:00 am - 6:00 pm
Sun 11:00 am - 5:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Mother Earth Health and Beauty Salon

Mother Earth takes a holistic approach to total well being and health and is a place where men and women can look forward to unwinding. The salon is warm and inviting, and furnished in neutral colours. The rooms are filled with the aroma of scented candles, and contoured, heated treatment couches. The salon is well stocked with a wide range of products and equipment, all selected on the basis of quality, performance and value for money.

Help is always on hand from fully trained staff who will advise on the right products and therapies for you. You will be impressed by the courteous, professional nature of the staff and you will be delighted with the results of the treatments you receive.

At Mother Earth we offer the latest treatments, including Ellipse IPL, Elemis Advanced Anti-Ageing Facials, Matis Award Winning Eye Treatments, Brazilian and Hollywood waxing, and Natura Sun Spray Tan. The treatments are carried out by a fully trained and dedicated team of therapists.

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Crystal Palace?
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Comments

Reviews (written by customers after their visit)

3.2

Chain rating

Based on 19 reviews

5 stars 8
4 stars 5
3 stars 1
2 stars 2
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Spray Tanning and Sunless Tanning (1)
  • Face
  • Eyebrow and Eyelash Treatments (2)
  • Facials (5)
  • Hair removal
  • Threading (2)
  • Waxing (5)
  • Massage
  • Aromatherapy Massage (6)
  • Deep Tissue Massage (3)
  • Therapeutic Massage (3)
  • Nails
  • Manicure (2)
  • Pedicure (4)
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Have you been here? Write a review
Posted 10 months ago
Went here under the impression that it is above average in terms of treatments in the area. I was wrong. Very average pedicure, and then no cling film available to wrap feet so pedicure ruined on the way home. Worse, was then chastised on the phone by the manager who told me that I am the ONLY client who has come in wearing shoes that aren't open toed and that they just assume it is common knowledge that this is not done. I will not be going back.

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Posted 2 years ago
Definitely do not go to this salon. I had an issue with my gift vouchers not being accepted. They told me they were valid before going in, then after I'd had an expensive treatment I was told they were not valid! When I spoke to the manager on the phone she was extremely aggressive and threatened to call the police!

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10 months ago
I agree the manager is really very aggressive, does not seem to tolerate any complaints, however legitimate. I wonder if it has to do with gift vouchers, as I was using one too.

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Posted 2 years ago
I thought I had died and gone to heaven with the most dreamiest massage and facial. The Spiezia products that were used smelled divine. I was that relaxed that I fell asleep to be only woken up by my snoring....... really loud (LOL!). I didn't want it to end but it did but I'd definitely go back.

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Posted 2 years ago
For someone very particular about not piling on chemicals to tame my skin (not that my skin listens if i do!) the Spiezia Facial at Mother Earth is 'heaven in 70 minutes'. Its 100% organic and more than just a facial... The products are absolutely gorgeous and smell amazing! Needless to say my skin feels pampered, clean and fresh when i walk out. And I Love the subtle inclusion of acupressure.For me its sublime bliss and my whole feels relaxed and recharged after it- not just my face The therapist Magda is a wiz! And I recommend her wholeheartedly. This is a regular dose of TLC i would not forego.

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Posted 3 years ago
Difficult to rate the staff - if you get Magda or Maria they are excellent therapists and really care that you enjoy the treatment and get the most out of it. Unfortunately the entire experience is ruined by the appalling beds that you have to lie on for massages and facials. The owner of this salon clearly doesn't care that the beds are falling apart. I thought I was going to fall to the floor on one of the beds as it tips downwards. These beds do not support you and are extremely uncomfortable - if you have tensions in your back once you turn over you may find your back goes in to spasm as they are SO lumpy and bumpy and do not support your back, neck or head correctly. I cannot understand why they do not invest in decent beds, it is ridiculous when you are paying very high prices for their services. These beds ruin the experience entirely - one of them even has plastic tape wrapped around the arm rests to stop them completely falling apart. If you venture out the back to the lavatory you can see that the owners just don't really care. It wouldn't cost much to put a new toilet in and keep the toilet area clean - it really needs updating and some loving care. I was very disappointed and left feeling worse than when I had arrived. The brush that they use to brush your skin feels greasy and looks a little dirty - I wouldn't advise being brushed by one of these as you don't know who was brushed with it previously. This salon needs some money putting back in to it. They have some very loyal customers who deserve the salon to be kept up to scratch.

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3 years ago
The salon is due for a complete refurbishment. We have been so busy, as it was due to be done last November. We celebrate 19 years this year, and the refurb will be amazing.

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Posted 3 years ago
I was given a voucher by my husband so decided to use it. The salon was cosy and warm and had wonderful smells and aromas. The staff were really helpful and friendly and my massage was amazing, I've rebooked for more!

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Posted 3 years ago
I love this place all the staff are so friendly & welcoming. I always feel refreshed & relaxed (not like some salons you go to you come out thinking 'is that it' & feel like you've have had anything done. Mother Earth is great for all your relaxation needs! - Thanks Mother Earth for making me feel like heaven! A*

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Posted 3 years ago
I visit Mother Earth as much as I can, I ask for Mother Earth vouchers for my birthday and Christmas. I highly recommend the salon to my friends and family. Can't wait for my birthday next month, I've already started to drop hints ;)

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Posted 3 years ago
Mother Earth is a fantastic experience from start to finish and it is the first health and beauty salon where I have felt really comfortable and welcomed, you get a real sense of, it does not matter who you are or how you look you are a valued customer.
The staff are all very friendly and excellent at their jobs and I love the fact that I can ask for the same therapist each time when making a booking and it is not a problem. The atmosphere is calm and soothing and on leaving I always feel rejuvanated no matter how stressed I was when I arrived.
The range of treatments are excellent and really good value for money, I can honestly say that I really look forward to every visit. If you don't believe me go and experience it for your self.

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Posted 3 years ago
Left with visibly smooth and clearer skin. A very pleasant experience.

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Posted 3 years ago
I went to mother earth to have my eyebrows threaded. I have been to many places before but whenever I explain that I do not want thin eyebrows they always do just that!! I had my eyebrows done by Jackie who has done a brilliant job and I would definately reccomend the 5 star eyebrow threading. The salon is a very relaxing place on entrance and I truly enjoyed my time there. Will definately be coming back and would recommend you give it a go ladies =)

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Posted 3 years ago
I was lucky enough to vist MEH&BS with a friend and had a range of treatments before we attended a function.From the minute you walked into the salon the ambience was just right.Staff were so courteous and helpful and couldnt do enough to make our visit a special one.Each treatment we had done was done with uppermost expertise and we were always made to feel comfortable ,relaxed and pampered.If you are looking for somewhere to pamper you before a party or just to unwind couldnt recommend MEH&BS highly enough will definately be going back .

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Posted 3 years ago
I was very nervous about having a leg and bikini wax as it was the first time that I would be experiencing this treatment, but I have to say the staff at MEHBS were excellent. My consultant was very honest and reassuring about my treatment and I felt that I was in good hands. I would definitely recommend as the service and treatment were great.

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Posted 3 years ago
Being a typical male I was very uncomfortable about entering a salon as I've never had the guts to go in but just walking through the door I was made to feel unbelievably welcome and was made to feel relaxed about being there, the owner herself talked me through some tratments as I had an upcoming event and needed to look at my best,mrs latif and the staff were so friendly and understanding of my nerves but they were soon gone. They acted so very proffessional but at the same time I felt I'd known the staff a lot longer. With the way I look they would of needed harry potters wand but some how they managed to make me look great and I left feeling a lot better about myself. I will be definatly going back next time I need a miracle! And I have to say to all males out there. Give it a go I now look at treatment a lot different. Thanks best wishes for the future.
Rooedge

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Posted 3 years ago
I purchased a Groupon voucher for a 'Deep Tissue Massage' and facial, which I used yesterday. I have to say I am simply appalled at the service I received. The therapist was clearly most likely not a qualified masseur and the massage I received was more ‘sensual’ than deep tissue and was totally ineffective. No pressure was applied at all. I have regular massages, generally every two weeks and I have never in my life experienced such a poor excuse for a massage. Deep tissue massages are generally not supposed to be particularly comfortable they are intended to penetrate the muscles and relieve tensions!

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3 years ago
Hi
So sorry to here of your experience. We are currently doing 6-7 massages per day, and have received excellent comments, nd many repeat bookings. ALL OF OUR THERAPISTS are qualified to a very high standard. You would have been asked about the pressure as not all clients like a strong massage.

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Posted 3 years ago
Just got back from an appalling appointment at Mother Earth. I've had Brazilians done for the past 10 years and I know what the definition is. The therapist stopped before finishing the job (she didn't do 'round the back') and when I asked her why, I was told that would be an extra charge. I can tell you that other beauticians only leave a 'landing strip', all else goes. I said I would pay the extra fee but was then told that I'd have to come back two hours later! The therapist was also extremely slow which didn't make things better. I complained to the owner but she claimed that's what you get everywhere else. She's wrong. And I am not going back. The premises are tatty as well. Not what you'd expect from the website. Shame because I would have been a regular customer.

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3 years ago
I am so sorry that you were not happy with your treatment. We very rarely have clients that want their buttock area done, so we have priced accordingly. On the rare occation that this area does need doing, we have placed a very small charge of £5 in place, and this area can be treated. If the growth is excessive then we do need extra time, and the therapist was fully booked, but did have a small slot a couple of hours later.

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Posted 5 years ago
I had a hair removal done by Magda. For the price a third higher than in the place across the road I expected value for money, however that turned out not to be the case, I came out almost with the same amount of hair as I came in. Was told by the therapist that if I wanted any more hair removed that would be extra. The hair that "were removed" though still had roots left sticking out of the skin. So don't think I shall be coming back to this one.

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3 years ago
I had the exact same experience. Absolutely appalling.

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3 years ago
Terrible Experience with booking. Person on the phone was very aggressive and rude. What can you expect in South London!

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Posted 6 years ago
I am regular customer to Mother Earth since 2000. Over the years I have experienced many different treatments. I have always found the standard of treatments & care given by the staff to be excellent. I am so lucky to have such a fabulous & friendly place right on my door step. I have recommend Mother Earth over the years to many friends.

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Posted 6 years ago
Mother Earth is a fantastic local beauty stop. They offer amazing facials, massage and great waxing. What's more they prove that you don't have to travel into central London for the essential treatments a girl may want. I usually go for waxing which is very well done by all of the therapists I have seen. Time is taken to ensure 100% perfect results and you never feel rushed which you can do with a wax . Have noticed their profile increasing with a mention in ES Magazine recently from a local celeb! Great place and would recommend to anyone in the SE19 area.

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6 years ago
My first few experiences here with the staff were nice enough but then I had a facial with no consultation first and I recated badly to the treatment and it was over in less than 40 minutes. I had my legs waxed there and the girl missed big patches of hair on both legs.The woman on the desk said she was the manager and was very rude especially when I went in the salon to book an appoinment for a massage which I subsequently cancelled. I won't go back.

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5 years ago
No consultation when I first went for a leg wax - I reacted badly to teh waxing and was left with a rash and patches of hair - not good at all. When I complained the lady said she was the owner and her attitude was rude, aggressive and argumentative - not the way to treat your customers at all - needless to say I won't be going back and would not recommend. Also the treatment rooms badly need decorating.

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5 years ago
Oh dear. The manager sounds like the owner! I agree with both other reviewers comments - a very rude, aggressive and argumentative lady - certainly not conducive to a relaxing beauty salon. I also agree with lunchlady's comments about the redecoration of the treatment rooms, yes, they need redecorating.

A friend of mine used to work there, would be interesting to hear her comments about the owner/manager!

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