Logging you in, please wait...

You are logged in

Log in to your account

Venue rating

4.2

46 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Please select the service you’d like to book.
Michael Jane
Michael Jane
160 Queensway,
London, W2 6LY,
United Kingdom

Hair Salon

Michael Jane
160 Queensway,
London, W2 6LY,
United Kingdom

Opening hours

Mon - Fri 9:00am - 8:00pm
Sat 9:00am - 7:00pm
Sun - Closed -
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Wahanda gift voucher not accepted

    Wahanda gift vouchers are redeemable at over 2100 locations. You must use it to pay as you would with cash.

Michael Jane

Michael Jane has been operating for 28 years offering an unrivaled service in Central London.

Our salon is probably the most comprehensive hair, beauty and medical business in the land and has an unrivaled selection of treatments and products on show.

Michael Jane is a flagship salon for Great Lengths hair extensions for the last 19 years. We have also trained many salons in Europe in their Great Lengths system of hair extensions.

See more
A few seconds ago

Comments

Reviews are written by our customers after their visit.

4.2

Chain rating

Based on 46 reviews

5 stars 17
4 stars 17
3 stars 7
2 stars 1
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Beauty Treatments (8)
  • Eyebrow and Eyelash Treatments (1)
  • Facials (15)
  • Facials - CACI (1)
  • Microdermabrasion (5)
  • Hair
  • Hair Conditioning and Scalp Treatments (1)
  • Hair Consulting (2)
  • Haircuts and Hairdressing (1)
  • Hair removal
  • Brazilian Waxing (2)
  • Laser Hair Removal (4)
  • Waxing (5)
Show more
Have you been here? Write a review
Posted 1 month ago
Went in for initial consultation for laser hair removal. They ran late by an hour. Other clients also complaining how their appointments were cancelled, they do not have sufficient appointment slots, always running late and that the managers are rude. I went in for my consultation it was very rushed, the lady was not attentive and very blunt. They are so fully booked they couldnt fit me in for almost 2 -3 months so in my case it'd take a couple of years to complete the course of treatment.

Comment | Report as inappropriate

Be the first to comment on this review

Posted 2 months ago
PLEASE DO NOT IGNORE THIS... I HAVE HAD THE WORST EXPERIENCE! They will ignore your calls for appointments, cancel appointment, will not offer a refund. I went in for laser treatment and the ambiance was very rude and unfriendly. And I also got burnt during my treatments! Please take this as a warning to potential customers wanting to do laser treatment with them!

Comment | Report as inappropriate

Be the first to comment on this review

Posted 11 months ago
I felt it really important to write this review.
I have had laser hair treatment before from a brilliant laser place. They left and Michael Jane moved in and replaced the previous company with their equipment and staff.
I signed up for 6 laser hair removal treatments and on the final round of treatment they increased the laser settings, supposedly to achieve a better result.
The outcome was that they burnt me; so horrifically. I was debilitated with the burns for a few days and it has left me scarred. i am having to seek legal action for this.
They do not know what they are doing, the staff are totally unprofessional and after this happened to me and i contacted them for some after care support they didn't want to know. Apparently i am not the only one that has been affected in this way.

Comment | Report as inappropriate

Be the first to comment on this review

Comments

2 months ago
I have had similar experience with them! they never answer their calls nor book the right appointment!

Report as inappropriate

Posted 1 year ago
I used to be a very good customer for many years coming to Michael Jane for a variety of treatments: from waxing to facials, hair cuts or dye etc, even bringing friends and always tipping generously despite putting up with a variety of less good treatments............ But I guess one doing this is taken for a fool, as they recommended for me the CACI treatment and to pay in advance £450 for 10 treatments. Needless to say after 3 treatments I have not seen any difference but they asked me to continue. Even after 6 treatmens I have not seen any difference so I asked for the difference of money back.

From this point onwards, and despite being such a good customer I was treated so badly and no money was ever refunded!!!!!!!!!!!!!!!! The owner keeps the money close to his chest once he tricks you with treatments that do not work.

Needless to say, I decided to never go back to that place. But I do not recommend this place to anyone. Better run away!!!!!!!!!!!! Check all my other honest reviews and make up your mind.

Comment | Report as inappropriate

Be the first to comment on this review

Visited November 2011
Posted 1 year ago
I went for just one sesson of laser hair removel to try it out. The treatment itself was fine but I definitely would not go back due to the absolutely awful staff that work there: unhelpful and on the verge of being rude.

Comment | Report as inappropriate

Be the first to comment on this review

Posted 1 year ago
I have really enjoyed visiting this salon. The therapist is a really nice, professional lady and she always has a chat with me before my facial and listens to any concerns I have about my skin and then during the treatment she doesn't really talk - I find this perfect as I love to relax and zone out! The Guinot facial is an hour and 45 mins and my skin looks and feels amazing afterwards and I really like that whilst the therapist advises me on skin products, I have never felt that she is being too pushy.

I recently had a wax a this salon and it was very good but I still love my lycon wax which unfortunately they don't yet use at this salon - hopefully soon though?!

I wouldn't hesitate to recommend this salon and look forward to my next facial.

Comment | Report as inappropriate

Be the first to comment on this review

Visited June 2011
Posted 2 years ago
I had a peeling to clear up all the dead cells from my face.
The venue was astonshing and thetherapist was nice even if I would prefer her to speak less!...
After the treatment the facial did work well and my face was cleared up of the greyish tone...
Highly recommended!

Comment | Report as inappropriate

Be the first to comment on this review

Visited December 2011
Posted 2 years ago
I have been to this salon before and find the staff and facilities very good. I had a £5 credit for writing one of these reviews and decided on an eyelash tint for £11 which was actually £6 with my credit. I was very happy with my therapist and the tint was very good and has lasted several weeks. The only criticism I would have (and I don't know if the fault is with Wahanda or the salon) but the price advertised on this website was different from in the salon - it had gone up to £14 so I had to pay another £3. Infact there was question over whether my £5 voucher was even valid as they didn't seem to know about promotion! They did accept it in the end although I did feel quite uncomfortable as if i was trying to give them a fake voucher! Anyway all's well that ends well although I don't think I would use a £5 credit at this salon again in case the same thing happened, which is a shame because it is a nice place.

Comment | Report as inappropriate

Be the first to comment on this review

Visited December 2011
Posted 2 years ago
I am doing microdermabrasion treatments for about a year already but at Queensway venue I found a most professional therapist so far. I bought 3 sessions and completed two so far with the same therapist. She said that for 30 years she is in this industry and I could really feel that. She asked lots of questions about my everyday facial routine and gave a few very helpful advices on how I can make some improvements. Usually I know what to expect from this treatment but I was very pleased with the result. She concentrated on the most needed areas and just gently went on sensitive ones.
I would continue my treatments with her on the regular bases; especially the location of the salon is so convenient.

Comment | Report as inappropriate

Be the first to comment on this review

Visited July 2011
Posted 2 years ago
Very convenient location and friendly helpful staff. I signed up for 3 sessions - the first two sessions lasted nearly an hour, the final session with a different therapist lasted less than 30 minutes. Despite inconsistency in the treatment times the overall experience was very good. However, I’m new to microdermabrasion and didn’t really notice any difference after a course of 3 (except my skin felt much dryer for a few days afterwards). Perhaps a longer course of treatments would be more beneficial.

Comment | Report as inappropriate

Be the first to comment on this review

Visited November 2011
Posted 2 years ago
I like the venue as it is very easy to find. The ambience and the staff is also very nice. I have had done 2 treatments so far and have booked my last one. I had different therapists so far and found them both professionals.

Comment | Report as inappropriate

Be the first to comment on this review

Visited October 2011
Posted 2 years ago
I really enjoyed my treatment there. The place was clean and buzzing, and the my therapist was so friendly and knowledgeable. If I only I lived closer I would definitely return.

Comment | Report as inappropriate

Be the first to comment on this review

Visited August 2011
Posted 2 years ago
The salon is on the lower ground of a hair salon. Ambience is not great and treatment room also wasn't too welcoming- quite sterile looking, with a very uncomfortable mat on which to lie on. Treatment time varied greatly (had 3 microdermabrasion sessions). I did not realise I would have loads of sand-like material stuck to my face and hair as an end result. Not advisable to have treatment if you then want to carry on with your day as you will need to wash your face with water somewhere to get rid of the grainy material. Was not impressed. Skin felt softer and smoother, but would imagine there are better venues to have this treatment at.

Comment | Report as inappropriate

Be the first to comment on this review

Posted 2 years ago
A wonderful, relaxing experience with friendly, courteous and experienced staff. Even on a busy Saturday afternoon the atmosphere was calm, the facilities were clean and comfortable, and I really enjoyed my time there. The therapist was knowledgable and was able to give me a great facial treatment for my very sensitive and normally problematic skin. The wax didn't irritate my skin at all, and it was practically painless. I left feeling refreshed and polished. Great value for money, too! I will definitely be coming back

Comment | Report as inappropriate

Be the first to comment on this review

Posted 2 years ago
The therapist was extremely friendly and professional and I really loved the studio, very clean and nice.

Would definitely go back if only it wasn't that far from home!

Comment | Report as inappropriate

Be the first to comment on this review

Posted 2 years ago
I have been walking past this salon for years but recently I decided to look at the prices for their beauty treatments and thought they seemed very reasonable (especially considering the area). I booked in for a Guinot Hydradermie facial.

The receptionist was welcoming and took me downstairs to the beauty area where my therapist was waiting for me. The therapist asked me lots of questions about my skin to ensure she used the correct products and as a current is used in this treatment she also asked me questions about my health to check for contraindications. Then she started the facial. I found it very relaxing and toward the end I could have drifted off!!

Afterwards my skin looked very good (normally my skin is red after a facial but not this time!) so I was quite pleased about that! In the following days my skin was lovely and clear. I was impressed with the price - £46 for an hour and a quarter - I shall definitely make this a regular treat!

Comment | Report as inappropriate

Be the first to comment on this review

Posted 2 years ago
Lovely modern and clean venue. Most staff were very friednly, helpfula nd informative as I've never had laser treatment before so was asking lots of questions! They advised well. One member at the reception wasn't as flexible as the others. I thought my vouchers were great value for money! Would definately go back. Easy to get to as well.

Comment | Report as inappropriate

Be the first to comment on this review

Visited July 2011
Posted 2 years ago
I've had 2 out of 3 treatments so far and I'm a very happy customer!! My therapist was very professional and attentive. She took time to explain the procedure and was happy to answer all my quires about the treatment. Overall very happy with the treatments so far but it would be a nice touch to be offered a drink before or after the treatment.

Comment | Report as inappropriate

Be the first to comment on this review

Posted 2 years ago
This treatment really did make a great improvement to my skin. It was slightly annoying to be sent to the shopping centre to print out my wahanda voucher when they did have a computer and printer in the salon. Overall it was a good treatment though and microdermabrasion does give very good results.

Comment | Report as inappropriate

Be the first to comment on this review

Visited June 2011
Posted 2 years ago
I've never had any kind of beauty treatment apart from going to the hairdresser so I didn't know what to expect. I went for a microdermabrasion and as a new client, I was required to complete a medical questionnaire which I found reassuring - in my mind, it indicated that they weren't just interested in taking my money! The therapist was professional at all times and explained what I could expect from my treatment. She was aware that it was a Wahanda deal but I don't feel that knowing that effected her professionalism. I will happily go back, and the salon is highly recommended.

Comment | Report as inappropriate

Be the first to comment on this review

Show earlier reviews