We are a brand new Wella salon that just opened in the area. Our aim is to make you feel comfortable and give you a sensational experience whether it is for hair or beauty treatments. Our staff is highly experienced and professional. They will make every effort to give you a sensational experience whether you are having an eyebrow tint or change your hair colour. We are stockists of Wella products and we use top brands for all our treatments.
Have you been here?
Visited September 2013
Posted 9 months ago
The treatment commenced quite quickly after arrival. I was taken to a clean, well stocked room to have the procedure. I opted for the 3 treatments for £30 offer; I informed them of the treatments I wanted over the phone and then reiterated this on my arrival, and then to the therapist who was to complete the treatments. I was toward the end of my first treatment when I was asked what the second would be, I told her again and she replied they did do that, i.e. a holly wood wax I told her that is what I asked for; they have this on the website - I wasn't told I couldn't have this on the phone or in the salon. I then said I'd have the Brazilian instead. She stated for what I wanted there would be an additional charge. I was advised they would only perform a bikini wax for what I had paid. I was quite surprised, 1) because this, add to my other two treatments would not have been at the value of £58 they state the voucher is worth; 2) this was not explained to me when I called or whilst I waited in the salon; and 3) they are not clear as to what they consider, large or medium treatments to be.
The procedure was completed timely; I had to ask the therapist to go over a number of areas again that had been completely missed. Overall it was ok.
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