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Venue rating

4.3

65 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Macs Salon Maida Vale
Macs Salon Maida Vale
61 Kilburn High Road,
London, NW6 5SB
United Kingdom

Hair Salon

Macs Salon Maida Vale
61 Kilburn High Road,
London, NW6 5SB
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat 9:30 am - 7:00 pm
Sun 11:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Macs Salon Maida Vale part of Macs Salon London

Macs Salons, over the last 10 years, have become the place to go for your hair, beauty and health treatments. Frequented by celebrities from screen and stage, our reputation has allowed us to maintain the status of haven, away from the eyes of the paparazzi and the pressures of a busy metropolitan lifestyle.

We always stay ahead of the curve by sourcing the best techniques and products, both new and old, from around the word. We know we can make you look, feel and be better.

At Macs, we can help you look and feel younger. With the right hair cut, make up and fashion advice, tailored to suit your requirements, well have you looking younger than you thought possible within a few hours of being with us. And after you've slowed down and enjoyed some of our many holistic, massage and relaxation treatments, you'll be feeling as young and fresh on the inside as you look on the outside. Beauty isn't skin deep; come in, relax, and discover the beautiful you.

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Products used at this venue:
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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 65 reviews

5 stars 32
4 stars 21
3 stars 2
2 stars 3
1 star 7
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Blow Dry (12)
  • Hair Colouring and Highlights Treatments (28)
  • Hair Conditioning and Scalp Treatments (1)
  • Haircuts and Hairdressing (12)
  • Men's Haircuts and Hairdressing (2)
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Verified review Visited March 2015
Posted 1 day ago
Hi,
I book an appointment through Wahanda. First of all- I received my booking confirmation and on the appointment day I received "reminder text messages". When I arrived to the salon the receptionist said that there is no booking under my name, when I showed her the confirmation she said that her colleague didn't actually booked my appointment with the hairdresser. She said because they don't have a time they can only colour my hair but without cut and blow dry. I was shocked because I clearly paid for a different service! When the hairdresser finally asked me what colour I would like to go for I clearly said- highlights, natural blond. I showed her a picture of a model and she said that they are no highlights but something different and she can't do this... I said that I don't mind if she will copy a colour that I had previously. I had an appointment around a year ago at the same salon and I showed her a picture from that time. She said ok fine, and I doubled stated that I definitely want warm and natural but NOT BLEACHED BLOND colour! She had a massive attitude from the beginning and when I asked her to explain how the colour would look like she started to be rude to me! I was so shocked and I said that, when I'm coming to the salon I would like to receive stylist advise and I'm really upset because she can't help me to achieve great result. She moved away to the receptionist and whispered something to her ear. I didn't know what is going on! After 5 min receptionist approached me and said that she will do "foil job"... sound really strange because I never had my hair coloured by receptionist. I asked her if the result will be "warm, natural but not bleached blond". She said yes yes definitely! She pushed me expressly 3 times with the trolly! She was laughing - ups I keep it doing! Than she asked another girl to help her. The third girl was very nice to me, she asked how I feel etc. I explained that this is my last hair appointment for a long time because I've a cancer and next mont I'll have chemotherapy and I would really like to look good now to remember my hair. When these 2 girls finished highlighting my hair (one on left and the second one o my right side- I felt really thorned) in a speedy time they left me for 30/40 min. I was seating there with a massive headache and absolutely scared! Than one of the girls finally looked at my hair and her face expression was saying only - omg! She washed my hair and said that she will not put any other product on my hair because they will look bad. Than the "stylist" said that she will cut my hair. She was absolutely rude to me. She pulled my hair in purpose many times! She asked another lady to help her to blow dry. And another bizarre think happened- two girls were blow drying my hair at the same time! I couldn't breathe and I only felt heat on my face. After 5 min she turned around and she had my coat in her hand. I couldn't believe it! She didn't even removed the off cutes of my hair of my clothes. I was speechless and I didn't know what to do. My hair was bleached blond and looked absolutely horrible/odd. The colour was not natural warm blond but bleached off white!!! I wanted to explain that my hair look horrible but the lady disappeared and I had to leave because was 8:03pm and they were closing literally pushing me away with the attitude. My hair underneath was still wet!
1) That was the worst service I've ever experienced!!!
2) That was probably the last hairdressing service that I can afford for a long time... I have a cancer and next month I'm expecting chemotherapy and I really wanted look good for the last time.
3) I cried all night! I don't understand why the hairdresser was so rude to me and why I was treated so badly. My hair look absolutely bizarre and odd. I discovered some of the hair underneath coloured only to the mid length- half bleached white, half dark. Some of the parts are complete white and doesn't match to the rest of the highlights.
4) I think the hairdresser forgot about me and the colour was left to long on my hair. I can see some parts of my hair literally breaking/splitting.

Horrified,
Anna

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Verified review Visited March 2015
Posted 4 days ago
I had a Colour with Haircut and Blow Dry and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 3 weeks ago
My experience was quick, professional, and relaxing. I got exactly what I wanted and am happy with the cut. I will come back soon.

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Verified review Visited January 2015
Posted 1 month ago
Macs is the best find in ages! Adore Emily, she's a phenomenal stylist!

Give it a try and see for yourself.

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Verified review Visited January 2015
Posted 1 month ago
Excellent as usual. I'm so glad to have found Macs: friendly service, great value and even the offer of a sneaky post-work champagne. Most importantly, I'm really happy with my hair and the stylist listened to what I wanted. Will be back soon!

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Verified review Visited January 2015
Posted 1 month ago
I had a Hair Conditioning and Scalp Treatments and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 1 month ago
I rang to confirm my appointment and they informed me they wouldn't be able to cut my hair today, despite me having paid for this, so it would just be highlights and I would have to return another day for a cut (at cost and inconvenience to me). When I arrived the receptionist told me they were running 10 minutes late. No big deal. I received no further updates and my appointment eventually began some 50 minutes late! My stylist was lovely and the only good thing about this place. I was concerned she would not have enough time to do my highlights before the salon closed, but she said not to worry, she would stay late past closing time and she would try to get my cut done too. She told the receptionist this and she said no way, she had to close dead on closing time. I established this was because she and her colleagues were going clubbing and some of them were getting their done ready for their night out! From this moment, my poor stylist had to rush my foils so much in order to stand any chance of finishing in time. This was really uncomfortable and I understandably felt quite anxious! It was terrible to put the stylist in this position where she is not able to work to the best of her ability. This place suffers from poor management and poor customer service. I had to be put under the dryer to try to get the colour to develop in time. The salon also boast free champagne. I had a glass of this (I needed a brandy to be honest lol!) then was offered a top up which took half an hour to arrive and when it came it was Asti! In short, I would see the stylist again but only if she was at a different salon.

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Verified review Visited December 2014
Posted 2 months ago
Another lovely experience at Macs. This is a really good local salon which goes the extra mile to make you feel a bit pampered. I've been going for years and continue to recommend to others.

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Verified review Visited December 2014
Posted 2 months ago
I had a Foil Highlights or Lowlights and have awarded it 5 stars.

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Verified review Visited December 2014
Posted 2 months ago
My second visit to Macs and I'm impressed again. Will definitely become a regular! I was seen quickly, service was friendly and my hair looks great.

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Verified review Visited December 2014
Posted 2 months ago
Lovely salon, staff and service. My hairdresser sat down and discussed what I wanted with me which was lovely. Recommend this place

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Verified review Visited November 2014
Posted 2 months ago
My favourite London salon. It's always a relaxing and enjoyable experience going to Macs. Highlights and cut were very good. I have had better blow dries but hair felt lovely and smooth and lasted really well.

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Verified review Visited November 2014
Posted 3 months ago
Lovely staff,professional and friendly. They make you feel really welcome. Nice and clean ambience. Good results! Thank you so much

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Verified review Visited November 2014
Posted 3 months ago
Excellent! My stylist really listened to what I wanted and I'm so happy with the cut. Will definitely be back!

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Verified review Visited November 2014
Posted 3 months ago
I had a Blow Dry and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 4 months ago
I had a Blow Dry and have awarded it 5 stars.

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Verified review Visited October 2014
Posted 4 months ago
I liked the fact that the atmosphere was very friendly and open. However, they did make me wait 20 minutes past my appointment time. What took me by surprise was that my pre-payment didn't seem to get acknowledged.

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Verified review Visited September 2014
Posted 5 months ago
Usually go here anyway but even better with deal. Had to ask for more taken off hair but after this was more of what I was after although not quite hence 4 stars for cut, but could've been that i wasn't quite clear enough. Lovely colour great service and will always go there having tried other places locally.

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Verified review Visited September 2014
Posted 5 months ago
I love MACS. I have been going there for years and these Wahanda deals are very good value when available.

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Verified review Visited September 2014
Posted 5 months ago
Great experience! Beer and very precise hairdresser - hair looks great, can't fault them. Very friendly staff too. Will definitely visit again.

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