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Venue rating

4.1

157 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Macdonald Portal Hotel Golf & Spa
Macdonald Portal Hotel Golf & Spa
Macdonald Portal Hotel Golf & Spa,
Cobblers Cross Lane, Cheshire, Tarporley, CW6 0DJ
United Kingdom

Hotel Spa

Macdonald Portal Hotel Golf & Spa
Macdonald Portal Hotel Golf & Spa,
Cobblers Cross Lane, Cheshire, Tarporley, CW6 0DJ
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Macdonald Portal Hotel Golf & Spa part of Macdonald Hotel & Resorts

The Spa at Portal is the ultimate in luxury. Set in a sublimely beautiful setting in the heart of Cheshire, Pure indulgence is the order of the day. Relax in this supremely tranquil environment whilst enjoying precious time to revive mind, body and soul.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 157 reviews

5 stars 71
4 stars 43
3 stars 32
2 stars 5
1 star 6
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (8)
  • Body Treatments (9)
  • Cellulite Treatments (3)
  • Steam and Sauna Therapy (26)
  • Face
  • Beauty Treatments (1)
  • Facials (32)
  • Fitness
  • Golf (6)
  • Swimming (23)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (35)
  • Indian Head Massage (5)
  • Stone Massage Therapy (19)
  • Therapeutic Massage (15)
  • Nails
  • Foot Scrub (1)
  • Manicure (10)
  • Pedicure (12)
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Have you been here? Write a review
Verified review Visited June 2015
Posted 1 day ago
I went for a Spa Day Incl. 60 Minute Treatment for Two and have awarded it 4 stars.

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Verified review Visited June 2015
Posted 5 days ago
My friend and I were looking for a spa day deal and came across one here. We were amazed by the value of what we got for the price. The spa has a lovely professional feel and look to it. The staff were very helpful and answered any questions we had. The facilities were fantastic and we loved all of the various steam rooms and saunas. Both of us had a full body massage which were brilliant and so relaxing. We used the spa lounge and were grateful for the complimentary hot drinks and fresh fruit. The relaxation room was wonderful to just sit and chill in, we particularly liked the duvets available so we could snuggle up on the lounger-style chairs. Lunch was lovely and we were pleasantly suprised with what was included in our 'box deal', the glass of prosecco was a lovely touch too. Overall we were very impressed and had no negative comments about our day. We came away extremely relaxed and would definitely go back again!

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Verified review Visited June 2015
Posted 5 days ago
I went for a One Night Celebration Spa Escape and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 1 week ago
I had a lovely day at the spa with my mum. Very relaxing atmosphere, lovely staff and great facilities. Would go again.

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Verified review Visited June 2015
Posted 2 weeks ago
A fantastic 'mum to be' massage . The hotel were very flexible when adjusting the spa package to suit my needs.

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Verified review Visited May 2015
Posted 3 weeks ago
In general we had a lovely spa day experience and thought it was very good value considering the deal we had purchased. However, we felt that just a few simple improvements could make this spa outstanding rather than good! Firstly they seemed a little short staffed when we first arrived and we were told that we had to wait for towels as they were all in the dryer! Surely there should be enough towels to go round everyone even when some are being washed? It wasn't even that busy. We didn't have to wait long but still not what you expect from a spa day. The main pool area was a perfect temperature (both the water and the air con) and nice and quiet so it was easy to relax. The steam and sauna rooms were fine but the area didn't feel very luxurious. Lunch was outstanding and really excellent value for month - very pleasantly surprised! The treatment areas had a lovely ambience and were very clean and relaxing. The staff were really nice and friendly and the treatments (back massage and facial) were good but overall lacked a bit of professionalism eg she didn't ask me what pressure I wanted for my massage and didn't ask anything about my skin type. The massage was more like a rub and not as good as I was expecting in comparison to others I've had in other places. However, the facial was excellent (apart from not asking me anything about my skin beforehand) and lovely head massage while the mask was on which was great. There was also no feedback afterwards and communication wasn't very clear in terms of what to do next. She told me I had really good skin which isn't true!! She was just being nice but would have preferred honest and professional advice. A good day overall, and would visit again for the right price, but would hope for more thorough and professional treatments next time.

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Verified review Visited May 2015
Posted 1 month ago
Drab, dated and worn decor in hotel and particularly the room. Food was lacking quality, taste and made without finesse (equal to bad pub grub). Drunk golfers shouting in the corridor at 04:30 didnt add to the ambiance. OK for golfing parties (blokes) but no fun for couples.
Wouldn't recommend nor visit again.
Staff = 5 stars

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Verified review Visited May 2015
Posted 1 month ago
Booked the cream tea spa day as a Christmas gift for my mum, sister and I. Lovely girls who did massages although would have liked more attention to my neck. But ok massage overall. Sister asked the girl who did hers to use a lot of pressure and go deeper but she didn't do... Worst massage she's ever had she said. On speaking to guy on reception about it he told her to leave it with him and he'll see what he can do! On paying for their poor quality pedicures later on the guy on reception didn't mention anything about it or discount the pedi as a gesture of goodwill. Service in restaurant awful! Was only 4 tables in there and we waited nearly an hour for a scone and sandwich. Tea came very quick but was obviously cold by time food came. They messed up the ceaser salad even! Mad rush to eat before pedicures that were booked.
Overall very disappointing day for us all. For a spa hotel it was awful to be honest. Wouldn't recommend to anyone and wouldn't return!

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Verified review Visited May 2015
Posted 1 month ago
I went for a Cream Tea Spa Day and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 1 month ago
I went for a Cream Tea Spa Day and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 1 month ago
I went for a Afternoon Tea Spa Day and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 1 month ago
I went for a Afternoon Tea Spa Day and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 1 month ago
I went for a Afternoon Tea Spa Day and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 1 month ago
Booked this as a birthday treat. Very disappointed overall. Showers and water were not working which meant we could not have original treatment. Appreciate these things happen but staff had a 'tough luck' attitude. One even said I wish I hadn't picked the Monday shift. Staff were unprofessional and miserable. Rooms were uncomfortably cold. Treatments were not enjoyable. Therapist was very heavy handed and I have actually been suffering with neck pain since the massage which was painful as was the scalp massage during the facial. It was like the therapist was very new and lacked training or just hated doing the treatment and could not be bothered. Music in treatment room was inappropriate and my friend had no music. We were told to go to the restaurant for our ginger cake and lemonade. On doing so we were told we should have gone to the spa lounge but 'I suppose you can sit in here' we were then presented with unpleasant tasting hot chocolate and cheap 'supermarket' gingerbread men. In all honestly everything about this day was a let down, the overall appearance was unkempt I.e empty dispenser for wet kit bags which needed changing, broken sharp tiles hanging from the wall and a foul smell in the toilets this could be due to the fact you could not flush! We felt pretty much like an inconvenience for being there. Very surprised having visited a different macdonald hotel at Christmas and having a fabulous experience. This one certainly lets down the hotel name.

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Verified review Visited May 2015
Posted 1 month ago
Spa itself is lovely. We had the cream tea package, which was nice enough but the restaurant it was served in was a little disappointing - an average room and not overly nice. Staff however were great and even served us champagne in the relaxation spa lounge, which we felt were nicer surroundings.

Treatments were good but not out of this world. I'd possibly return but not in a hurry to go back

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Verified review Visited May 2015
Posted 1 month ago
Booked the cream tea spa day for me and my mum as a surprise for her birthday. It was exactly what we both needed and wanted! The cream tea was lovely, as were the staff. The pool/sauna area was clean & good for the value of what I had paid.
Favourite area was the relaxation area by the spa lounge, very relaxing atmosphere & gorgeous decor.

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Verified review Visited May 2015
Posted 1 month ago
I went for a Afternoon Tea Spa Day and have awarded it 3 stars.

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Verified review Visited May 2015
Posted 1 month ago
My daughter very kindly booked an overnight stay and spa treatment for my wife and I for last Sunday/Monday 10/11 May.

Despite receiving two email confirmations the weekend before our treat date I subsequently received an email from the hotel which saw on Thursday morning last week (3/4 days before the spa/overnight stay) saying no rooms were available on 10 May!

When I rang the reception manager at the hotel he nearly apologised but never quite managed that! He said the booking made through Wahanda should not have been made without cross checking room availability. We were more than a little disappointed at such gross inefficiency.

When I subsequently rang the hotel again they rebooked us for this coming Sunday 17 May.

We are obviously unimpressed and our daughter who booked this treat as a thank you for our help with her wedding is completely embarrassed.

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Verified review Visited April 2015
Posted 2 months ago
Spa was lovely, staff were great, back massage was fantasti, pool very clean. Overall excellent value I would definitely come again

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Verified review Visited April 2015
Posted 2 months ago
Lovely greeting from the staff. Excellent spa facilities especially the relaxation room. Wouldn't bother with afternoon tea as it was disgusting obviously not freshly made. Would recommend as long as your don't eat there.

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