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Venue rating

4.4

46 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Macdonald Marine Hotel & Spa
Macdonald Marine Hotel & Spa
Macdonald Marine Hotel & Spa,
Cromwell Road, East Lothian, North Berwick, EH39 4LZ
United Kingdom

Hotel Spa

Macdonald Marine Hotel & Spa
Macdonald Marine Hotel & Spa,
Cromwell Road, East Lothian, North Berwick, EH39 4LZ
United Kingdom

Opening hours

Mon - Sun 9:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Macdonald Marine Hotel & Spa part of Macdonald Hotel & Resorts

The Spa at the luxury Macdonald Marine Hotel is a place of serenity. Cocoon yourself in our retreat of calm and tranquillity, escape the outside world and reawaken your energies.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 46 reviews

5 stars 24
4 stars 15
3 stars 6
2 stars 1
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (1)
  • Steam and Sauna Therapy (9)
  • Face
  • Facials (8)
  • Men's Facial (2)
  • Fitness
  • Swimming (11)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (1)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (6)
  • Therapeutic Massage (8)
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Have you been here? Write a review
Verified review Visited February 2015
Posted 3 days ago
Lovely location. Staff very friendly, leisure & spa facilities fab!!! Would definitely return again.
Great for girls overnight or romantic overnight with hubby.

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Verified review Visited February 2015
Posted 3 days ago
Fantastic highly recommend spa was very relaxing and facilities were great was upgraded to executive suite on arrival very happy

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Verified review Visited February 2015
Posted 1 week ago
I went for a One Night Romantic Spa Retreat and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 3 weeks ago
I went for a Afternoon Spa Day and have awarded it 3 stars.

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Verified review Visited January 2015
Posted 1 month ago
I went for a One Night Luxury Spa Break and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 3 months ago
We booked a two treatment spa day package. Our towels and robs were dirty which when asked to change was done immediately but this really effected the day as the cleanliness of the towels etc was not great. Our first treatments (facials ) were great but our second (body wraps) were rushed and not value for money at all. The staff were all wonderful and that really is where the compliments end. Sadly the Aroma Room had no aroma, the coffee and tea ran out and we had to keep asking to be replaced. I spent a lot of money on this for myself and three friends and I was really disappointed in the facilities and venue but must stress staff were wonderful.

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Verified review Visited October 2014
Posted 4 months ago
While the hotel itself is kept clean and is relitively well mantained, the customer care apsect from the staff varies greatly.
Some are very approachable and helpful others give the impression that they are just putting on a smile and doing the bare minimum to deal any query and hope you go away.

For our particular stay, the were a few small but annoying issues:
1) I had requested a small cake (even a cupcake, she loves her cupcakes!) at the end of the meal, this was to be a little surprise for my wife. I had contacted the restaurant directly and they confirmed this would not be an issue, I double checked a few days before the date of arrival and again was told, no issue. At the end of the meal, the cake did not appear and the staff/kitchen were unaware of the request, even to say, "We don't do cakes..."

2) When checking in we arrived 5/10 mins after the preferred check in time and advised who we are, the staff at the desk seemed confused by our name at first (as if it wasn't on the system) then we were told, "Oh, I'll see what rooms we might have... think I've got one, it's...". The impression we got was that they had mislaid the booking and were trying to figure what was happening, but if course they did not want to admit to this.

3) When we asked what the process was for getting our spa treatment (I explained it was my first time at a spa), we were informed, "Contact the spa, it's down there (points finger) or phone them". After asking him to maybe expand upon this intial statement, I was given an extention number to call from the room.

4) It is also worth noting that the evening meal (We had a dinner, bed and breakfast deal) while tasty, was not anything special and the portion size was lacking. I ordered a steak and chips with pepper sauce (One of my favourite meals and I was looking forward to a 4 star version of it!), the steak was done to order, but fairly small, the chips were clearly frozen chips from a packet and were slightly under done and the sauce, again while nice, was a (in my opinion) a small amount. My wife had the duck and said it was fantastic (Maybe I'm just a picky?!)

I must stress that the Spa aspect of the stay was excellent, the room was spotless, views were great and the breakfast was superb. But some of the staff were either having a bad day or need some further training.

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Verified review Visited October 2014
Posted 4 months ago
Hotel is in a great location with stunning views. Spa was very relaxing and great value for money. There was confusion about our robes for the spa which took an hour to sort out. Massage was excellent. Restaurant was delicious, especially for dinner, although breakfast was a little slow. Staff were extremely nice and very helpful. Work was getting done on the car park which woke us early and our car had been blocked in the middle of the construction site. The workmen were quite rude on departure but this was nothing to do with the hotel.

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Verified review Visited October 2014
Posted 4 months ago
My friend and I have just returned from an overnight Spa Break and were both delighted with the experience. From the original telephone booking to our departure the staff was absolutely excellent and could not be praised highly enough. Their friendly and professional manner made it a most enjoyable stay. I did find the spa rooms a bit too hot for more than a minute or two and would have liked to have been able to sit longer and enjoy each of them. The facial and massage certainly made up for this and lying afterwards in the relaxation area completed the treatment perfectly.

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Verified review Visited September 2014
Posted 4 months ago
I went for a Afternoon Spa Day and have awarded it 3 stars.

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Verified review Visited September 2014
Posted 5 months ago
I went for a Summer Escape 1 Night Break and have awarded it 5 stars.

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Verified review Visited August 2014
Posted 6 months ago
I went for a Afternoon Spa Day and have awarded it 4 stars.

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Verified review Visited August 2014
Posted 6 months ago
I went for a One Night Luxury Spa Break and have awarded it 5 stars.

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Verified review Visited July 2014
Posted 6 months ago
A genuinely lovely setting and relaxed atmosphere created throughout our stay.
A lovely setting and fantastic facilities within. Food and service was excellent.

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Verified review Visited July 2014
Posted 7 months ago
I went for a One Night Romantic Spa Retreat and have awarded it 3 stars.

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Verified review Visited July 2014
Posted 7 months ago
I went for a Afternoon Spa Day and have awarded it 4 stars.

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Verified review Visited June 2014
Posted 7 months ago
The hotel was very nice and accessible to the main shopping area and the golf course and beach with good walking. The outdoor hydropool was excellent, as were the spa facilities. There was a bit of a mix up with the times of my booked facial, so I only received half of it - although the half I received was excellent - it was disappointing to have it curtailed as the staff member had another appointment immediately after. As I had stated the booking time for the facial for confirmation at reception and with the spa staff when we went to enjoy the spa beforehand, I feel the staff should have corrected any misunderstanding at that point, rather than waiting until we turned up (in our view, 10 minutes early, in their view, 20 minutes late) for our hour long appointment.
The food and service in the restaurant was excellent - staff were very professional, friendly and attentive and the food was absolutely delicious. The
A wedding was on whilst we were there and we had the delightful distraction of being able to view the bride and party and all their beautiful outfits whilst we were dining at a small bay window, overlooking the gardens and adjacent to the function suite.
The breakfast too was of very high quality and expertly served by attentive staff.
The views from our room over the garden, golf course (players, greenkeepers and dog walkers) and Firth of Forth was lovely, panoramic and diverting.
Our room (131) had an adjoining door (which was locked) with the room next door but attention needs to be taken to make this soundproof. Shortly after falling asleep, I was wakened by sounds I should not have been able to hear in the adjacent room and their privacy was seriously compromised).
Overall, we enjoyed our stay and experience and would recommend this to our friends.

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Verified review Visited June 2014
Posted 7 months ago
I went for a One Night Spoilt for Choice Spa Break and have awarded it 5 stars.

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Verified review Visited June 2014
Posted 7 months ago
This is a beautiful hotel with amazing views. I went for an overnight stay with my boyfriend, we both had hot stone massage and thought it was the most amazing treatment experience. The relaxation room was brilliant too, so relaxing. The food in the John Paul at the Marine restaurant was outstanding and the service was excellent. Breakfast the following day was delicious too. Overall a brilliant stay, would definitely go again and would recommend to friends and family.

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Verified review Visited June 2014
Posted 8 months ago
I went for a One Night Spoilt for Choice Spa Break and have awarded it 3 stars.

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