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Venue rating

4.5

55 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Macdonald Marine Hotel & Spa
Macdonald Marine Hotel & Spa
Macdonald Marine Hotel & Spa,
Cromwell Road, East Lothian, North Berwick, EH39 4LZ
United Kingdom

Hotel Spa

Macdonald Marine Hotel & Spa
Macdonald Marine Hotel & Spa,
Cromwell Road, East Lothian, North Berwick, EH39 4LZ
United Kingdom

Opening hours

Mon - Sun 9:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Macdonald Marine Hotel & Spa part of Macdonald Hotel & Resorts

The Spa at the luxury Macdonald Marine Hotel is a place of serenity. Cocoon yourself in our retreat of calm and tranquillity, escape the outside world and reawaken your energies.

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Services

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Comments

Reviews (written by customers after their visit)

4.5

Chain rating

Based on 55 reviews

5 stars 32
4 stars 15
3 stars 7
2 stars 1
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Treatments (1)
  • Steam and Sauna Therapy (14)
  • Face
  • Facials (9)
  • Men's Facial (2)
  • Fitness
  • Swimming (15)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (3)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (7)
  • Therapeutic Massage (10)
  • Nails
  • Foot Scrub (1)
  • Pedicure (1)
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Have you been here? Write a review
Verified review Visited May 2015
Posted 4 days ago
Fabulous location and excellent value for money. We'll be back again. The hotel staff couldn't have been more helpful. Only downside was the lift that was out of order for the 3 days we were there

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Verified review Visited May 2015
Posted 1 week ago
Gorgeous location, gorgeous hotel. The highlight for me was my therapist, and my friend loved hers too-brilliant treatments; especially the massage. Kind, polite and friendly girls.
The outdoor Jacuzzi bit is lovely.
The steam and sauna rooms are all a bit dated, as in rickety with some damage to the doors, benches etc-however it really does not distract from the lovely place and people.
I would highly recommend and will return (have been twice before). One suggestion for the Hotel is for the spa days where lunch is included, I would suggest that people should be able to take this in the coffee type room downstairs in the spa area rather than the dining room upstairs; it just doesn't feel so comfy sitting eating in your gowns! However, even better-let people choose as the views upstairs are worth it too!!!!!

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Verified review Visited May 2015
Posted 1 week ago
I went for a One Night Celebration Spa Escape and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 1 month ago
We went for a 2 nights recharge and rebalance spa break and we had a great time! The location is amazing, views on the sea and the golf course and 5 mins walk to the city centre! The food was excellent, and the staff very friendly and helpful!
The massages were very relaxing and we couldn't get enough of the spa facilities, particularly the hydro pool!
I recommend the Mac Donald Marine Spa hotel to anyone looking for a beautiful place to go to and to enjoy a relaxing time!

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Verified review Visited April 2015
Posted 1 month ago
I went for a Afternoon Spa Day and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 1 month ago
I booked this needing a relaxing break, and got exactly what I needed. No complaints at all, everything was first class.

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Verified review Visited March 2015
Posted 2 months ago
The venue was lovely, and the staff very pleasant and accommodating. However, my daughters and I had the back neck and shoulder massage, which was meant to take 30 mins. but I was out about 7 mins. before my time was up. Other than that small detail, the overall experience was lovely and relaxing.

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Verified review Visited March 2015
Posted 2 months ago
Can not recommend this spa break enough. From start to finish we felt utterly spoilt, relaxed and well pampered. I am already planning my next visit.

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Verified review Visited March 2015
Posted 2 months ago
I went for a One Night Spoilt for Choice Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 2 months ago
Lovely location. Staff very friendly, leisure & spa facilities fab!!! Would definitely return again.
Great for girls overnight or romantic overnight with hubby.

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Verified review Visited February 2015
Posted 2 months ago
Fantastic highly recommend spa was very relaxing and facilities were great was upgraded to executive suite on arrival very happy

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Verified review Visited February 2015
Posted 3 months ago
I went for a One Night Romantic Spa Retreat and have awarded it 5 stars.

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Verified review Visited January 2015
Posted 3 months ago
I went for a Afternoon Spa Day and have awarded it 3 stars.

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Verified review Visited January 2015
Posted 3 months ago
I went for a One Night Luxury Spa Break and have awarded it 5 stars.

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Verified review Visited November 2014
Posted 5 months ago
We booked a two treatment spa day package. Our towels and robs were dirty which when asked to change was done immediately but this really effected the day as the cleanliness of the towels etc was not great. Our first treatments (facials ) were great but our second (body wraps) were rushed and not value for money at all. The staff were all wonderful and that really is where the compliments end. Sadly the Aroma Room had no aroma, the coffee and tea ran out and we had to keep asking to be replaced. I spent a lot of money on this for myself and three friends and I was really disappointed in the facilities and venue but must stress staff were wonderful.

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Verified review Visited October 2014
Posted 6 months ago
While the hotel itself is kept clean and is relitively well mantained, the customer care apsect from the staff varies greatly.
Some are very approachable and helpful others give the impression that they are just putting on a smile and doing the bare minimum to deal any query and hope you go away.

For our particular stay, the were a few small but annoying issues:
1) I had requested a small cake (even a cupcake, she loves her cupcakes!) at the end of the meal, this was to be a little surprise for my wife. I had contacted the restaurant directly and they confirmed this would not be an issue, I double checked a few days before the date of arrival and again was told, no issue. At the end of the meal, the cake did not appear and the staff/kitchen were unaware of the request, even to say, "We don't do cakes..."

2) When checking in we arrived 5/10 mins after the preferred check in time and advised who we are, the staff at the desk seemed confused by our name at first (as if it wasn't on the system) then we were told, "Oh, I'll see what rooms we might have... think I've got one, it's...". The impression we got was that they had mislaid the booking and were trying to figure what was happening, but if course they did not want to admit to this.

3) When we asked what the process was for getting our spa treatment (I explained it was my first time at a spa), we were informed, "Contact the spa, it's down there (points finger) or phone them". After asking him to maybe expand upon this intial statement, I was given an extention number to call from the room.

4) It is also worth noting that the evening meal (We had a dinner, bed and breakfast deal) while tasty, was not anything special and the portion size was lacking. I ordered a steak and chips with pepper sauce (One of my favourite meals and I was looking forward to a 4 star version of it!), the steak was done to order, but fairly small, the chips were clearly frozen chips from a packet and were slightly under done and the sauce, again while nice, was a (in my opinion) a small amount. My wife had the duck and said it was fantastic (Maybe I'm just a picky?!)

I must stress that the Spa aspect of the stay was excellent, the room was spotless, views were great and the breakfast was superb. But some of the staff were either having a bad day or need some further training.

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Verified review Visited October 2014
Posted 7 months ago
Hotel is in a great location with stunning views. Spa was very relaxing and great value for money. There was confusion about our robes for the spa which took an hour to sort out. Massage was excellent. Restaurant was delicious, especially for dinner, although breakfast was a little slow. Staff were extremely nice and very helpful. Work was getting done on the car park which woke us early and our car had been blocked in the middle of the construction site. The workmen were quite rude on departure but this was nothing to do with the hotel.

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Verified review Visited October 2014
Posted 7 months ago
My friend and I have just returned from an overnight Spa Break and were both delighted with the experience. From the original telephone booking to our departure the staff was absolutely excellent and could not be praised highly enough. Their friendly and professional manner made it a most enjoyable stay. I did find the spa rooms a bit too hot for more than a minute or two and would have liked to have been able to sit longer and enjoy each of them. The facial and massage certainly made up for this and lying afterwards in the relaxation area completed the treatment perfectly.

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Verified review Visited September 2014
Posted 7 months ago
I went for a Afternoon Spa Day and have awarded it 3 stars.

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Verified review Visited September 2014
Posted 8 months ago
I went for a Summer Escape 1 Night Break and have awarded it 5 stars.

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