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Venue rating

4.2

184 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Macdonald Hill Valley Hotel, Golf & Spa
Macdonald Hill Valley Hotel, Golf & Spa
Macdonald Hill Valley Hotel, Golf & Spa,
Tarporley Road, Whitchurch, Shropshire, SY13 4HA
United Kingdom

Hotel Spa

Macdonald Hill Valley Hotel, Golf & Spa
Macdonald Hill Valley Hotel, Golf & Spa,
Tarporley Road, Whitchurch, Shropshire, SY13 4HA
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Macdonald Hill Valley Hotel, Golf & Spa part of Macdonald Hotel & Resorts

Calming natural tones, soft music and the gentle fragrance of essential oils pervade our 8 treatment rooms and candlelit Relaxation Suite. Wrapped in a fluffy bathrobe and slippers, you will be transported to a timeless zone of tranquillity and relaxation as you sample full body pampering.

A visit to our Vital Health & Wellbeing Club is a treat for both body and mind. Enjoy a leisurely swim in the sparkling waters of our 20m heated indoor pool, or simply lie back and enjoy the parkland views from a poolside lounger as you relax. Our air-conditioned gym boasts the latest cardiovascular Technogym equipment; after your workout, visit the thermal suite, or retreat to the candlelit hush of our treatment room, where trained therapists work their magic on your body, mind and spirit with spa and beauty treatments designed to relax and uplift you.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 184 reviews

5 stars 70
4 stars 73
3 stars 29
2 stars 10
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (2)
  • Body Exfoliation Treatments (16)
  • Body Treatments (1)
  • Body Wraps (1)
  • Rasul and Mud Treatments (22)
  • Steam and Sauna Therapy (5)
  • Face
  • Facials (39)
  • Men's Facial (7)
  • Fitness
  • Golf (1)
  • Swimming (6)
  • Massage
  • Aromatherapy Massage (4)
  • Deep Tissue Massage (55)
  • Foot Massage (10)
  • Indian Head Massage (2)
  • Stone Massage Therapy (12)
  • Therapeutic Massage (30)
  • Nails
  • Foot Scrub (9)
  • Manicure (14)
  • Pedicure (18)
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Have you been here? Write a review
Verified review Visited July 2015
Posted 2 days ago
Staff helpful and polite, lunch was yummy and treatments were great, it was a great day and excellent value for money

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Verified review Visited July 2015
Posted 5 days ago
I went for a One Night Escape and Play Spa Break and have awarded it 5 stars.

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Verified review Visited July 2015
Posted 5 days ago
I went for a One Night Rejuvenate Spa Break and have awarded it 3 stars.

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Verified review Visited July 2015
Posted 6 days ago
I bought the voucher as a surprise for my mums birthday. She had never been on a spa package before. The venue was beautiful & clean in a lovely setting. Unfortunately after getting lost and arriving late for our treatment we where told we could continue with the treatment for less time or move to a later time. We decided on shortening our treatment. We were taken for our treatment, which was the mud treatment, after this we where taken to the relaxation room. I was told i could book lunch when arriving. We went to order food, bit of a mix up with ordering and the service was slow and when paying for lunch the lady took my card of me taking it upstairs to the spa lounge as she had no signal, however the food was very nice. We used the pool and steam room. We found the venue and experience lovely although the staff where not very helpful and felt we where treated differently than others for arriving late. We didn't get shown around or told what facilities we could use I had to ask for this, bearing in mind neither of us had been to the hotel before and mum had never used a spa. I was a little disappointed with the experience not running a smooth as id hoped for my mums birthday.

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Verified review Visited July 2015
Posted 1 week ago
Beautiful place but luck of cleanliness and services (Hotel).
Hotel foods not up to good hotel standard.
We were waited for 45 mins for food served.
Reception on 1st minute check in, She wasn't seem welcome nor helpful.
Milk for a cup of tea in the room was off.
At the evening meal , So loud and noisy form a group of golfer.( wear Hearing Age- vcan you imagine the noise !!!!)
Sauna room so small and Steam room was not hot, just little warm.
Spa Deep Tissue Massage was excellent 5 star.
Spa is lovely , clean and welcome.
Well recommended for day Spa, not to stay at the Hotel.
(But Thank you for some good people at the hotel who really try to do the best of there job.)

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Verified review Visited July 2015
Posted 2 weeks ago
Firstly i was not informed at the time of checking in that a reservation is required for dinner. So we ended up having dinner in the lounge area instead of their restaurant.
Also swimming time for kids between 3 to 6pm is a terrible rule for families with children

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Verified review Visited July 2015
Posted 2 weeks ago
Room nice and facilities OK. However, the restaurant was understaffed and/or badly organised. It took 40 minutes and 4 requests to get a glass of wine never mind the rest of the meal. Brekfast service wasn't much better.

The deputy manager was sympathetic and did knock the drinks off our bill at check out but I would have rather had a better experience.

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Verified review Visited June 2015
Posted 3 weeks ago
I went for a Afternoon Tea Spa Day and have awarded it 4 stars.

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Verified review Visited June 2015
Posted 3 weeks ago
The setting is lovely, the staff couldn't do enough for you. It was very busy but you never felt overcrowded and treatments were on time. It was a very relaxing environment, the massage was amazing, afternoon tea was delicious, only thing that was missing was a Jacuzzi but I am being picky, will definitely go again and would highly recommend.

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Verified review Visited June 2015
Posted 4 weeks ago
I booked this as a birthday treat for my friend....we both thoroughly enjoyed our day, from start to finish. The booking was straightforward...top rate all round

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Verified review Visited June 2015
Posted 4 weeks ago
Class venue, superb facilities and lovely staff. The pool area is great even though a bit slippy. Treatments are lovely and the chill out room is fab.

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Verified review Visited June 2015
Posted 4 weeks ago
I went for a Spring Fever and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 4 weeks ago
We had the Afternoon Tea Spa day and had a wonderful time - we would all thoroughly recommend it (and already have). The package was excellent value for money and the facilities were excellent and immaculate. All of the staff we met were very welcoming. There was a wonderful relaxation room where you can chill out and the swimming pool area was also very relaxing environment overlooking the golf course and not too busy (we went on a weekday). The only thing to be aware of is that there are quite a few stairs to go up to have afternoon tea - there is a lift available but you have to go outside to get to it which isn't ideal when you are just wearing a robe!

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Verified review Visited June 2015
Posted 1 month ago
I visited the spa last week, it was lovely, I was given all the information when I got there and also was given a tour around. My body massage was great. I would definitely visit again :-)

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Verified review Visited June 2015
Posted 1 month ago
Everything was perfect!!! The spa itself is lovely in a perfect location :) i thoroughly enjoyed my day and felt so relaxed.. My therapist Abby was lovely and i got a wonderful massage! The staff were very knowledgable and i left with afew Elemis treats too! :) would return and can 1000000% recommend! X

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Verified review Visited June 2015
Posted 1 month ago
Lovely venue beautiful pool. Very nice afternoon tea.our group all thought the massages were very good. Loads of sun beds by the pool .

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Verified review Visited June 2015
Posted 1 month ago
I went for a Spring Fever and have awarded it 4 stars.

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Verified review Visited May 2015
Posted 1 month ago
Had a super day, everything was clean and the facilities were second to none. Brought an extra treatment for my daughters 18th which was discounted and worth every penny. We both had a very relaxing day, thank you!!!

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Verified review Visited May 2015
Posted 1 month ago
Staff were really welcoming and lovely. I had a brilliant, relaxing day. My treatments were wonderful, the food was lovely and I would definitely recommend going here

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Verified review Visited May 2015
Posted 2 months ago
I went for a Ultimate Winter Wonderland and have awarded it 4 stars.

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