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Venue rating

3.9

57 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel and Spa,
Lime Avenue (Off Portsmouth Road), Camberley, Surrey, GU15 2BG
United Kingdom

Hotel Spa

Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel and Spa,
Lime Avenue (Off Portsmouth Road), Camberley, Surrey, GU15 2BG
United Kingdom

Opening hours

Mon - Fri 6:30 am - 9:30 pm
Sat - Sun 8:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

  • Accepts Wahanda gift vouchers

    Our old Wahanda Gift Vouchers can still be redeemed at over 3,000 locations. Use them to pay as you would with cash. Please note, the Wahanda Gift Voucher's successor – the Wahanda Gift Card – can only be used for online purchases.

Macdonald Frimley Hall Hotel & Spa part of Macdonald Hotel & Resorts

The Vital Health, Fitness and Beauty Club at Macdonald Frimley Hall Hotel provides some of the finest facilities in the area, perfect for relaxing after a hard day’s work or play.

Vital Beauty at Macdonald Frimley Hall is an idyllic sanctuary in which to de-stress and invest in yourself. Relax in one of our beauty treatment rooms, illuminated only by candle light, and listen to natural sounds whilst the finest of products are applied by our professionally trained therapists.

We have carefully selected skincare house Elemis to ensure your spa experience provides the very best in treatment technology and product quality. Surrender to your personal beauty therapist by reserving some time and allowing her to create a sequence of therapies and treatments to suit your immediate needs.

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Services

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 57 reviews

5 stars 12
4 stars 27
3 stars 13
2 stars 3
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (4)
  • Steam and Sauna Therapy (6)
  • Face
  • Beauty Treatments (2)
  • Eyebrow and Eyelash Treatments (1)
  • Facials (14)
  • Men's Facial (2)
  • Fitness
  • Personal Training (1)
  • Swimming (9)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (17)
  • Foot Massage (2)
  • Therapeutic Massage (8)
  • Nails
  • Manicure (7)
  • Pedicure (4)
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Have you been here? Write a review
Verified review Visited March 2015
Posted 3 days ago
room wasn't ready- over an hour after the check in time. Then when we got the keys, we went upstairs to find it still wasn't ready. No proseco or fruit as stated in the room. Had to ask for that. Spa facilities were good though. I can understand weekends are the busiest time in the hotel, but if you are not able to provide the service, don't book as many customers. Hotel was a bit of a let down, wouldn't recommend it for a stay. May recommend the spa for a spa day.

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Verified review Visited March 2015
Posted 1 week ago
Perfect for getting away from the kids and just relaxing and taking things at a slower pace for 24hrs, good value for money.....would do it again!

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Verified review Visited March 2015
Posted 1 week ago
This was a nice spa day but a bit more organisation and attention to detail could have made it a lot nicer. There were no robes ready when we arrived so we got these about half an hour later. The massage was really nice and therapist was very friendly. The relaxation room was a nice space but there was not really anywhere else to chill out as there were not enough loungers around the pool (although I think they had squeezed as many in as possible.) the steam room was good but the sauna never really got hot enough and the timer and thermometer didn't work. A jacuzzi would be a good addition as these are the only spa facilities. The area into the changing room became very wet and sloppy with standing water as the day went on and there was nowhere to put robes/towels after you finished with them so they were all just oiled up in the benches in the changing room. The toilets also ran out of paper at one point. Afternoon tea was lovely when it came. Very generous selection of desserts especially! We had quite a long wait though (about half an hour) and I'm not really sure why as there can't be that much to do?? We were also supposed to get a bottle of prosecco with our afternoon tea due to some problems with our booking but this did not happen and I didn't want to create a fuss so I didn't mention it at the time. The waiters were very formal so it was not particularly relaxed setting either. Overall it was a 3 star day but could have been a four if the above niggles were looked after.

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Verified review Visited March 2015
Posted 2 weeks ago
I went for a Lazy Sunday Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 4 weeks ago
I went for a Lazy Sunday Spa Break and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a Lazy Sunday Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
I went for a Luxury Spa Break and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
Beautiful venue, massage was amazing and the staff couldn't have been more helpful. The cream tea was luxurious and more than enough for the 3 of us- they even came and brought us more clotted cream for our scones.
The only thing missing would be a jacuzzi in the spa, but it really didn't take anything away from our enjoyment.

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Verified review Visited February 2015
Posted 1 month ago
I went for a Afternoon Tea Spa Day and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 month ago
Had a romantic weekend away with my fiancé. The room was a great size and we actually got hot chocolate in the room so I was very happy :) the spa treatment was wonderful and I got the pressure I asked for. Dinner was lovely you realt felt like you where spoiling yourself. The staff where fantastic one gentlemen made me very happy, he bought us sugar cubes in the evening and he was so polite I wanted to thank him personally on here. He knows who he is :)

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Verified review Visited January 2015
Posted 1 month ago
I booked the paradise escape spa break at Frimley Hall. It was suppose to be a 5 year anniversary get away for me and my girlfriend. We had booked one night from Saturday to Sunday. When we had purchased the voucher online, we were told we had to call the hotel directly and book our spa treatments. When I called, they had nothing available for the Saturday, so annoyingly we had to be booked in for 10am on the sunday, when check out is 11am, and our treatments were 90mins long. The hotel is nice and elegant and staff are lovely. The room was okay but it was nice and cosy. Dinner was delicious! Couldn't fault it at all. Breakfast was good and of course the staff in the restaurant were great. The lady at reception also allowed us a later check out, 12pm, because of our treatments which was a bonus. At 10am when we went to the spa, the gentlemen informed us we had only a 30minute deep tissue massage booked, one at 10.00 and another at 10.30am, he said that was all. So we were booked for only 30 minutes at different times, we would of had to wait for each other. I was really frustrated and explained it should be 90 mins. After waiting around, the gentlemen found out that the person who booked us in did it incorrectly, there was also no space for us to have 90 min treatments. So they offered us a £200 refund and a 50% off voucher for next time. Of course im happy the problem was resolved, but the whole point of the trip was to have a relaxing spa break, which did not happen, especially as we live an hour and a half away, it really did seem like a waste of time. We ended up paying £150 for a room, dinner and breakfast, when quite frankly I could of gotten cheaper elsewhere. Was really unhappy about our treatments which is why I have rewarded one star!

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Verified review Visited January 2015
Posted 2 months ago
A friend and I stayed at Frimley Hall for New Years Eve and in terms of the Hotel, staff, Gala Dinner on New Years eve I couldn't really fault it but as for the 'spa' - what a disappointment. Our plan was to relax in the 'spa' during the day but we ended up going and watching tv in our rooms as the facilities were more like a council leisure centre rather than a spa. In the changing rooms the toilets were dirty, smelly and there was no toilet paper or hand towels which was the first disappointment. Then when we got into the swimming pool area to 'relax', the pool was filled with children playing volleyball, the pool, sauna and steam room looked tired and dirty - I was really disappointed with the facilities and also that there was no jacuzzi! Needless to say it wasn't the relaxing experience we were hoping for hence why we retreated to our room. So for anyone wanting a relaxing spa experience, this hotel is not for you but the hotel itself was great!

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Verified review Visited January 2015
Posted 2 months ago
I went for a Feel Good Friday Spa Break and have awarded it 4 stars.

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Verified review Visited December 2014
Posted 2 months ago
I booked our spa package on Lastminute.com. The booking was handled by Wahanda. Following the booking instructions, I called the Frimley Hall Hotel to confirm my booking and to schedule our spa treatments, to be told by the receptionist that my booking had not come through and “could I call back in about hour”. I left my phone number and asked the receptionist to call me when the booking came through. I emailed her a copy of the booking confirmation I received from Lastminute.com.

About three or four hours later that day, having heard nothing by phone or email, I called the hotel and asked the same receptionist if she was intending to call me to confirm my booking. She just said that she “had been very busy”, so I asked her to email me when confirmation came through. I asked to book our spa treatments so she put me through to the Spa and I booked a time with the member of staff there directly.

Later that day the receptionist emailed to say that she still could not find my booking and had passed the matter to her manager who would contact me the next day. The following day I had an email from the receptionist confirming the booking and apologising for the wait, so the booking was fine!

When we arrived at the hotel, our room had been upgraded, which was a nice touch, and the room was very comfortable. We used the spa that evening, and the steam room and pool were really nice. The light in the sauna was not working, so unfortunately we triggered the emergency switch by trying to find the light switch. We were assured the light would be fixed the following morning. This did not happen.

Our evening meal was delicious, if a little strange. My husband ordered the salmon pate, I ordered the Camembert mousse – I have to say it is the first time a pate and cheese course has been served to me without bread, toast or crackers! I asked the junior waiter if we could have some bread, and he said that it was not included and must be ordered separately – surely this should have been pointed out to us when we ordered these dishes! At the very least, the restaurant potentially missed the opportunity to sell us another element to our meal!

The first course arrived and we still had not been asked if we wanted any wine. We had to ask for the wine list at this point, after repeated attempts to attract the attention of one of the five waiting staff on duty, we were given the wine list. After several attempts again to attract the attention of one of the waiting staff, who all seemed to be rushing up and down with a pen and pad, but not actually delivering anything to tables or taking orders, we ordered wine. When the junior waiter brought the wine, he opened it and poured two full glasses directly without asking if we wanted to try it first. I assume he was a junior member of staff as I overheard him ask a colleague what he should say to customers when he delivered their food.

Again we had to ask for the dessert menu, and then were ignored until I managed to flag down the same junior waiter to try and order to be told that he couldn't take the order, his colleague would need to do that, and rushed off! We eventually caught the attention of another member of staff, but I would not expect to experience any of this in a two AA rosette restaurant in a four star hotel!

When we asked for the bill, we were given two feedback cards in the bill folder which I took back to our room to complete at my leisure. When I opened the cards I found that they had already been completed by previous customers who had had similar experiences – one on the 27th of December and one on the 19th December!! - the hotel obviously does not take feedback very seriously! Worryingly one of the cards contained the full address, mobile number and email address of the customer who had completed it. In terms of Data Protection, it is appalling that the hotel passed these details to me!

When we checked out at reception the following morning I gave the cards to the receptionist who apologised and asked a colleague to fetch me two blank cards. Knowing that the hotel had a problem with their booking system, I asked the receptionist to confirm that our spa treatments were on schedule for that afternoon. She could not get through to the spa on the phone, so her colleague went to the spa and came back with two receipts for us to hand in at the spa reception when going for our treatments.

However, when we presented the receipts at reception, the staff had us down for the wrong spa package. We outlined what we had booked and the staff were happy to give us the package we had paid for. There is something seriously wrong with the hotel's internal communications and booking system.

The treatments themselves and the staff giving them where very good and we really enjoyed them. The spa relaxing room is very pleasant and well set out with comfortable furniture and lovely warm wool blankets, but the hotel should consider soundproofing it as loud upbeat music that was being played somewhere else in the hotel spoilt the tranquillity of the room.

Breakfast. The only way I can describe breakfast is by saying that it was a shambles. We arrived at 9.00am to a full dinning room which surprised us as breakfast is in theory only available until 9.30 am. It took us one and a half hours to be served with everything we needed! Other guests just got up and left as cooked breakfasts just did not materialise. The same junior member of waiting staff from the previous evening seemed to be walking around in circles with a tray of toast, but not delivering it to anyone – it was impossible to catch his eye. Other guests were getting angry and demanding to receive their breakfasts. One lady stood outside the kitchen door with a kipper that she had ordered, which had been microwaved and was part raw, demanding to see the chef. After three failed attempts and as he refused to come out, she took the kipper to reception. Staff seemed distressed and unhappy, receiving the brunt of the customers' displeasure, but the cooked breakfasts were just not coming out of the kitchen. When ours came, it was barely warm. The optional part of the cooked breakfast, in this case black pudding, had been forgotten, so this was brought separately – but not until we had completely finished eating everything else!

I received a feedback email from Lastminute.com, but the Wahanda feedback page did not initially work, giving me the following rather irritating message:
“We ran out of steam...
We had it here somewhere, but we ran out of time looking for it. /review/place/macdonald-frimley-hall-hotel-and-spa/ Give it another whirl and see what happens - you might be surprised.”

I would rather not be surprised, I would rather be reassured by Wahanda that my booking is being handled efficiently by them and I can actually give feedback easily.

Wahanda aside, the hotel has a beautiful building, a very good pool and spa and very friendly staff. What it desperately needs is training for its staff both in the restaurant and on reception, and a solid booking system both internally between hotel and spa, and externally with its outside agents such as Wahanda or Lastminute.com. If the staff is not properly trained and soon, the hotel risks having to face the expense of compensating dissatisfied customers and ultimately loosing bookings.

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Verified review Visited November 2014
Posted 3 months ago
Great value for money. The 3 course dinner and breakfast were very good. The pool did have a somewhat leisure centre feel about it but we happily chilled out in the relaxation room, reading mags and drinking herbal tea. Treatment was good too. All in all a very enjoyable 24 hours.

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Verified review Visited November 2014
Posted 4 months ago
Lovely experience, I would highly recommend. Although the wait between our starter and main course was lengthy, the service charge was waived which was a nice gesture.

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Verified review Visited November 2014
Posted 4 months ago
I went for a Luxury Spa Break and have awarded it 4 stars.

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Verified review Visited November 2014
Posted 4 months ago
I went for a A touch of pamper twilight and have awarded it 4 stars.

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Verified review Visited November 2014
Posted 4 months ago
We had a lovely weekend at the frimley hall hotel. We booked the luxury spa weekend break with one night stay, dinner & 2 treatments on wahanda and it did not disappoint! The hotel is in a lovely setting, the building is lovely and our rooms were clean and modern. We started the day with the treatments, the spa staff were all very welcoming and gave us robes, towels & slippers promptly. We decided on the deep tissue massage and elemis facial each, and were taken into separate rooms which were cosy & relaxing. Both treatments with Holly were great and you are given a personalised elemis product guide to take away in case you wanted to repeat the experience at home. The relaxation room was a great place to get away from it all and had magazines, cozy blankets and as mush herbal teas as you can drink! The only downside to the spa is the swimming/sauna area. The sauna was out of service when we went and the swimming pool & steam room are pretty basic (but do the job!). On the saturday it was pretty quiet although on sunday morning there was a loud family with kids jumping in the pool which took away from the relaxing setting. The meal at the Linden restaurant was lovely, good seasonal ingredients and excellent service. The breakfast was also good with a good choice of hot breakfast and continental choices on the buffet. All in all, it was a great weekend and we will no doubt be returning again!

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Verified review Visited October 2014
Posted 5 months ago
The spa experience was generally good, the Pedicure, back, neck and shoulder massage along with the facial was excellent. Sadly they were out of slippers and as you had to go outside and walk through the car park to get back to the main building and restaurants, it's worth taking flip flops!
There didn't appear to be enough staff in the hotel as we had to wait quite a while to be served drinks and food, but they were pleasant enough and when the food eventually arrived it was delicious!
Overall a lovely weekend break, just let down by the service in the hotel.

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